Americas Best Value Inn - Kansas City East / Independence2.0 out of 5.0
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Recent guest reviews
Says they offer cribs they don't, breakfast is a joke, juice machine was broken, room was dirty, never got toiletries OR extra towels that where asked for twice
I simply needed a place to sleep. The hotel manager on duty was nice enough. The facility was OK, a little dated and worn down. The big issue was the need for a security guard to roll around constantly in his SUV. After seeing some of the people coming and going from this place, I can see why security was needed. I kept a close eye on everything in the few hours we slept until our next destination. I never felt very secure.
Orbits made a mistake on my reservation and the hotel fixed it. But, the rooms smelled and the breakfast was awful. The staff was great.
People were so loud going up and down the stairs around 3:30 am almost every single night !! And on top of that, they were working on some rooms (remodeling) loud air compressor, hammering, nailing etc !! Tv had almost no channels!! THE ROOM SMELLED BAD!!
Room was average. It was clean but got put in a smoking room, the smell was horrible. Spent the afternoon with the door open and a bottle of air freshener and it was ok. They were remodeling some rooms so hopefully they will be improving
The hotel was fairly accessible from the highway. It is an older facility and shows its age. The room was small but clean. The room was a smoking room by intent. The bedspread had cigarette burns as did the carpet, there was no ashtray. The bathtub needed to be regrouted or bleached for mold. The wall unit heater smelled like vinegar when I turned it on. The staff were very friendly and helpful. The room did not smell like a smoking room. I might stay here again.
The staff was polite. I was not given anything to sign for payment. Although refurbished, didn't have a clean or safe feeling. The location is in an industrial area.
Our reservation on the travel website went through even though there were no available rooms at this hotel. We were contacted by a representative (missed called first and tried the customer service line- never got through!! I find it hard to believe that they are constantly busy.) We received another call the next morning and asked if a king bed would be alright rather than 2 beds, we were fine about that. However, we specifically asked for a non-smoking room and there weren't any left because the hotel was completely booked. In my opinion, the travel website should have cancelled our reservation and found another hotel in same price range/distance to the event we were attending. My husband and I did not sleep because we were up coughing and sneezing. Plus, our clothes, luggage and our car now have a smoky smell to them. Do you know how to wash suitcases? I don't. The free breakfast was cereal, we didn't see anything else. For $119, this was not worth it.
Clean and newly remodeled. Has not had much foot traffic on the carpets yet etc. Seemed to be a safe area. Right off I70. I[ll recommend this place even though it's a no-name brand because it's not old and cruddy. It is simple but it gets the job done.
Reviews from Trip Advisor
57% of guests recommend this hotelTotal of 48 reviews