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Uncle Billy's Kona Bay Hotel

2.0 out of 5.0

Recent guest reviews

Good location. Property is old and looks worn. Pool nice size but full of hair. Electrical outlets all worn out and not able to hold appliances.

Customer Service provided by Reba was awesome but other than that the entire trip was a major disappointment. My son got so sick with asthma due to the mold & mildew in the room, our Hinano beach towels were taken from the room. Promises to have someone, anyone, from the hotel call us directly to remedy the situation but NOPE, still no call from anyone besides Orbitz. We checked out 2 days early just to get the heck outta there. Avoid this place. Thank you to Reba and Orbitz for at least trying. Orbitz customer service was amazing, they had the hotel on the phone as soon as I made them aware of my concerns. Will travel again with Orbitz but never again to Uncle Billy’s/Kona Bay Hotel 😡😡😡

Love this place! Stayed here since I was a kid!! Clean and cheep places to stay

Really friendly staff! Only complaint was my room smelled strongly of the cleaner they use, took a couple of hours to get used to it.

Very nice people and reasonable place to stay in kona town

property looks old and tired, room had musky smell at check in,a/c is poor, for a high humidity area.

The Oceanside properties are in a busy tourist street. No air conditioning. The bathroom was gross and there was a water leak somewhere. The room was also very tiny. It was a horrible start to our vacation.

Friendly atmosphere. Shops and restaurants in walking distance. Affordable price.

We rented 2 rooms. One room’s ac didn’t work so it wasn’t a comfortable night. The young lady that checked us in was very friendly and polite. Check out was less pleasant but not awful. $10 for parking and there isn’t even a security guard is ridiculous. Noon check out is very nice and makes up for a lot of the other lacking elements.

VERY outdated, could use a remodel. They would not allow an early check in, and check in is at 4 pm. No usable beach nearby, all rocks. Questionable people hanging out everywhere.

Great location. Bed was comfortable, microwave, frig, big room . We liked it

Paid for a superior room, and got a standard room. Room was filthy. Went out Saturday night came back

75-5739 Alii Dr Kailua-Kona HI

Hotel highlights

  • Walking distance to Hulihee Palace
  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Laundry facilities

Uncle Billy's Kona Bay Hotel places you within a 5-minute walk of Hulihee Palace and Mokuaikaua Church. This 145-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and coffee/tea in a common area.


Rooms

Guests can enjoy cable TV and stay connected with free WiFi. Other standard amenities include a refrigerator and free toiletries.


Property features

Guests of Uncle Billy's Kona Bay Hotel enjoy an outdoor pool, free WiFi in public areas, and conference space. Self parking is offered for USD 10 per night. The 24-hour front desk has staff always at the ready. Additional amenities include coffee/tea in a common area, laundry facilities, and a picnic area.

Room options

Standard Room, Garden View

Full 2 | King 1 | Sleeps 4

Deluxe Room, Partial Ocean View

Full 2 | King 1 | Sleeps 4

Superior Room

Full 2 | King 1 | Sleeps 4

Guest reviews for Uncle Billy's Kona Bay Hotel

Everyone (69) Couples (81) Business (6) Family (43) Other (34) Friends (12)
3
Friends

Good location. Property is old and looks worn. Pool nice size but full of hair. Electrical outlets all worn out and not able to hold appliances.

By on Jul 17, 2019

Review comment responded on Jul 17, 2019

Aloha, Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. We will share your message appropriately within the organization. Mahalo

3
Everyone

By on Jul 16, 2019

Review comment responded on Jul 16, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

1
Family with small children Families

Customer Service provided by Reba was awesome but other than that the entire trip was a major disappointment. My son got so sick with asthma due to the mold & mildew in the room, our Hinano beach towels were taken from the room. Promises to have someone, anyone, from the hotel call us directly to remedy the situation but NOPE, still no call from anyone besides Orbitz. We checked out 2 days early just to get the heck outta there. Avoid this place. Thank you to Reba and Orbitz for at least trying. Orbitz customer service was amazing, they had the hotel on the phone as soon as I made them aware of my concerns. Will travel again with Orbitz but never again to Uncle Billy’s/Kona Bay Hotel 😡😡😡

By , from Honolulu on Jun 13, 2019

Review comment responded on Jun 20, 2019

Aloha, We recognize your time is valuable and appreciate the feedback you have provided. On behalf of the entire team, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations. Mahalo

4
Everyone

By on Jun 4, 2019

Review comment responded on Jun 5, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

5
Everyone

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

5
Everyone

Love this place! Stayed here since I was a kid!! Clean and cheep places to stay

By on Jun 4, 2019

Review comment responded on Jun 4, 2019

Aloha, Thank you for your review! It was our pleasure to welcome you back! We hope to serve you again the next time you visit Kona. Mahalo

4
Everyone

By on May 16, 2019

Review comment responded on May 16, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

4
Everyone

By on May 9, 2019

Review comment responded on May 9, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

4
Business Business Travelers

Really friendly staff! Only complaint was my room smelled strongly of the cleaner they use, took a couple of hours to get used to it.

By on May 6, 2019

Review comment responded on May 6, 2019

Aloha, Thank you for your review. We appreciate your feedback! Mahalo

5
Everyone

Very nice people and reasonable place to stay in kona town

By on May 4, 2019

Review comment responded on May 6, 2019

Aloha, Thank you for your review! We appreciate your feedback! Mahalo

Uncle Billy's Kona Bay Hotel

75-5739 Alii Dr, Kailua-Kona, HI 96740
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.