- Liked: Staff & service
- Disliked: Property conditions & facilities
Nice property yet it needs renovating.
The staff was excellent! Especially the valet guys. They were always so nice and helpful. The unfortunate part of our stay was the room. It was spacious however the everything in the room needed renovating. The furnishings were old and worn. The sliding doors and door shutters were extremely difficult to open and close. Even the bellman has a lot of trouble opening them. The bathroom shower had moldy areas and the door to the shower room was rotted on the bottom due to water Constantly soaking the floor since there is no shower door. The view was nice. However we expected a balcony to be able to sit on and enjoy our morning coffee. We were in the 2nd floor in the one building where there is not a balcony just a few inches of space to step out on. We like the property very much and will consider a return visit if updates are done. Hotels.com advertised a lower rate after I booked. I sent them the necessary documents for the lowest price guarantee they advertise and have never heard back from them. I also called hem twice on this yet Hotels.com has not honored their guarantee.