Juneau is amazing, but there are limited hotel options. The Baranof is old and very tired with elevators that barely function, water in the shower that changes temperature by 35 degrees every 15 to 30 seconds, no ability to modify room temperature other than a fan requested from front desk and no maid service for the 3 days and nights we were there. This would not trouble me except that the room cost was on par with what I pay in New York and San Francisco.
Staff was great! Especially Carmella!! We loved our stay. Will return.
No A/C but i suppose for Alaska that may be normal. Bath soap and conditioner dispensers in shower were empty. No fan in bathroom. One of the drink vending machines did not work. One of the ice machines did not work but they fixed it when I told them. Cafeteria breakfast was very good. Staff was friendly and responsive. Lounge closed at 9:00, possibly due to season just getting started.
It took hours to get checked in and the staff behaved as if that was routine
Rooms are a little noisy. Very good restaurants, food and staff was friendly and helpful. Rooms are comfortable with very restful bedding.
Food was terrible, room dated. Tub dripped constantly. Staff did not check shampoo, conditioner box containers in shower. Sad to get in to wash hair and containers empty! Key to room wouldn't let us in!
Old property that appears to be renovated. Very small rooms, I clearly didn’t read the size of the room. That was my fault. Beds were comfy, overall pretty clean rooms. Our thermostat in one of the rooms didn’t have a knob so we had the window cracked open the entire time. Clean bathrooms but the toilet is commercial grade and very loud, sounds as if it’d suck you into the next dimension. But, they definitely flush well. Close to lots of shops and few good restaurants. Decent to stay as long as you’re not looking for any “wow” factors.
They did not clean the room or restock amenities my whole stay.
The property has good location, easy to go everywhere. Staff are friendly however the hotel is old. Only one lift was working during our staying so it not convenient and took time. Water is hard to turn off without dripping which is annoyed as you can hear while on the bed. The heater is not very old and not working on my first day. The fixed the second day but still not working at night time. Room is too small. Other party went with me but book directly with Baranof paid the same price with the price I booked from Orbitz but get a very nice room (suite, 2 king beds or 2 room with big TV). My checkout receipt from the hotel showed a different amount paid vs with the receipt from Orbitz, which is much lower prices!!!
Poor service
Historic hotel with up to date rooms.
I would call this hotel the Hotel of No! Regardless of what you asked the staff the answer was no. Never a let me check just a straight up No. on average I spend roughly 100 nights per year in Hotels. I’ll sleep in my jet before I come back to this property.
The bed was super comfortable, room clean and the location is excellent. The building itself is old and maybe a bit neglected (ie windows could use a washing). The food was ok -- Standard American Diet (SAD). Food is not the reason to go to Juneau. Beautiful place, friendly people. Staff seemed a bit disgruntled.
Enjoyed the old style of the hotel and the great Bartender Will. The Hotel had been closed for a while and lots of items are not working in the rooms. The parking lot is very small so expect so damage to your car. Overall we enjoyed our stay but the description of the rooms on Orbitz is not necessarily what you will get.....that's what they told us when we checked in.
Location was great staff was excellent
Nice Hotel downtown Juneau. What more can I say? ww
This hotel was nice and clean. It was centrally located near shops and restaurants. However, it was very noisy. I think because it's an older hotel, the walls must be very thin. So if you stay here and want to sleep, bring some good ear plugs.
The location of the Baranof Hotel is excellent. Walking distance from everything downtown in Juneau. It's an older hotel, and we knew this going in.....but the TV remote did not work properly. It was very hot the day we arrived and spent the first night very hot - hard to sleep. They provided a small oscillating fan, but it wasn't enough to cool down the room (Juneau doesn't have AC as they usually don't need it). The beds were good - very comfortable, but the bathrooms are small (a consequence of this being an older hotel) and the bathrooms have no fans or exhaust fans so it gets quite stuffy and hot. It was a good value, and again the location is excellent.
Located in Downtown Juneau, Baranof Downtown, BW Signature Collection is within a 5-minute walk of popular attractions such as Alaska State Capitol and St. Nicholas Russian Orthodox Church. This 215-room hotel welcomes guests with a restaurant and conveniences like free in-room WiFi and free self parking.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. You can sip a beverage at the coffee shop/cafe. Cooked-to-order breakfast is offered for a fee each morning from 6:30 AM to 11:30 AM.
Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities.
Baranof Downtown, BW Signature Collection features a gym, free WiFi in public areas, and meeting rooms. A stay here includes free parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Juneau is amazing, but there are limited hotel options. The Baranof is old and very tired with elevators that barely function, water in the shower that changes temperature by 35 degrees every 15 to 30 seconds, no ability to modify room temperature other than a fan requested from front desk and no maid service for the 3 days and nights we were there. This would not trouble me except that the room cost was on par with what I pay in New York and San Francisco.
Staff was great! Especially Carmella!! We loved our stay. Will return.
Thank you so much for the great score! I am happy to see satisfied guest coming from our online booking partners :)
No A/C but i suppose for Alaska that may be normal. Bath soap and conditioner dispensers in shower were empty. No fan in bathroom. One of the drink vending machines did not work. One of the ice machines did not work but they fixed it when I told them. Cafeteria breakfast was very good. Staff was friendly and responsive. Lounge closed at 9:00, possibly due to season just getting started.
Thank you for the good rating, while there are many more hotel in the the city of Anchorage that have A/C, many of our smaller cities and town may be lacking in A/C- our very close proximity to the ocean may play a part in this as well as being located in the Tongass National Rainforest, which keeps our annual temperatures very moderate except when we are lucky enough to get some of the most beautiful clear weather!I apologize that some of the third part vending was out of order, hopefully our team responded quickly to have it resolved with the vendor.
It took hours to get checked in and the staff behaved as if that was routine
Thank you for taking the time to respond- Check-in time is 4pm. If the rooms are ready we will check people in early, no charge. However, with sometimes 80% of over 200 rooms checking out on the same day, we do not allow early check-in or are not able to provide it. We have over 12 room types and on high occupancy days we must keep guests in their same room types to avoid overbooking and making sure those paying rates for premium type rooms get what they are paying for. Thank you for giving me the opportunity to explain this for other potential guests.
Rooms are a little noisy. Very good restaurants, food and staff was friendly and helpful. Rooms are comfortable with very restful bedding.
Thank you for taking the time to respond and the very nice score!
Food was terrible, room dated. Tub dripped constantly. Staff did not check shampoo, conditioner box containers in shower. Sad to get in to wash hair and containers empty! Key to room wouldn't let us in!
Thank you so much for the very nice score despite the issues you have outlines. I will follow up with staff to advise on these issues.
Old property that appears to be renovated. Very small rooms, I clearly didn’t read the size of the room. That was my fault. Beds were comfy, overall pretty clean rooms. Our thermostat in one of the rooms didn’t have a knob so we had the window cracked open the entire time. Clean bathrooms but the toilet is commercial grade and very loud, sounds as if it’d suck you into the next dimension. But, they definitely flush well. Close to lots of shops and few good restaurants. Decent to stay as long as you’re not looking for any “wow” factors.
They did not clean the room or restock amenities my whole stay.
I apologize for your experience, we ask that guests call and request room services due to some guests quarantining for covid without notifying the staff and other guest that would like to limit their close contacts during their stay.
The property has good location, easy to go everywhere. Staff are friendly however the hotel is old. Only one lift was working during our staying so it not convenient and took time. Water is hard to turn off without dripping which is annoyed as you can hear while on the bed. The heater is not very old and not working on my first day. The fixed the second day but still not working at night time. Room is too small. Other party went with me but book directly with Baranof paid the same price with the price I booked from Orbitz but get a very nice room (suite, 2 king beds or 2 room with big TV). My checkout receipt from the hotel showed a different amount paid vs with the receipt from Orbitz, which is much lower prices!!!
Thank you for taking the time to review, due to radiant heat in our older hotel and warmer weather, we turned the heat off during the day, and turned it back on at night as the heat builds considerably in the rooms when the pipes are running. When available we do our best to accomadate guests to the best of our abilities, but we also have limited premium rooms and larger multiple occupancy rooms.
Thank you for taking the time to respond, I apologize that the stay did not meet your expectations. We are working throughout the year on updates to the building and are currently working on guest room design updates and phasing. Juneau and Alaska overall are very expensive to live in year round, and the seasonal demands on the hotel and staffing reflect the overall living and transport costs in the state. As a union hotel we strive to pay our staff fair wages and our rooms prices are quite high in the summer and we must add a lot of staff to run the hotel for this very busy tourist season in our "bucket list" destination.