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Westmark Baranof Hotel

3.0 out of 5.0

Recent guest reviews

We booked two stays a week apart and missed the first one due to flight interruptions. The night manager wouldn't even speak to us on the phone about alternate arrangements. During the second stay my wife was seeking an apple or piece of fruit before we went walking as she has sugar issues. The manager's response was let her order a fruit basket from some other company. What a jerk! The rest of the staff was helpful and professional with the concierge in particular stepping up to give us directions to a nearby grocery after the managers embarrassing response.

The hotel was an older building, quaint, comfortable. The room was cozy and well equipped. Our beds were so comfy. Though we turned up the heat, the room remained quite cool during the nights. There was a slight odor to the room, though -- aged wood? Carpeting? Other than an access panel behind the bathroom mirror falling down, and waking to no running water one morning, our stay was fine. Friendly service, prompt assistance.

The hotel was as described. Enjoyed our stay. The restaurant served plentiful and good food. The environment was old fashioned, but clean and the service was good.

Let’s just say this hotel added a certain degree of adventure to the whole Alaskan experience…It was rated 3 stars but that is stretching it to say the least. The building is very old and it rains a lot up there so the hallway outside our room smelled musty and mildewy. We booked a 4 night stay with a standard king room. At the last minute our son decided to stay with us…I called ahead and asked for a roll away bed for our room. It was waiting for us upon our arrival. That was the only positive. The roll away bed did not fit anywhere in the room. When I called the front desk they suggested taking the mattress off the springs and sliding part of the mattress under our king bed…but we had to do a lot of furniture rearranging to even get that to work…it left us no walk space at the end of our bed. It was either that or in the short hall outside the bathroom with part of the mattress going up the wall…we laid the mattress at the end of our bed…but by the foot of the roll away mattress there was a very strong urine and BO smell. Our bathroom tub was half full of water because of a leaky faucet and the drain plug in place…once removing the drain plug we could deal with the leaky faucet. At this point I went and asked the front desk if we could upgrade to a larger room because of everything, plus there was no fridge in the room which I was told specifically that there was maybe…??? They were totally booked 2 of our 4 nights. We had a sack of food that they labeled and placed in the hotel kitchen fridge. That was nice of them too. This hotel is conveniently located however if you are traveling with small children there are quite a few homeless and intoxicated people panhandling money every time you come and go up and down the street. That made things a little more interesting and cut down our desire to go out after 9…

The room was adequate, but very crowded with a double and a twin bed, leaving little room to maneuver. Don't accept room 303, at least in the warm months, as the bathroom window is right above the kitchen exhaust. Despite the cramped quarters, the bright side of the Baranof is its restaurants. The café serves a very good breakfast and the main dining rooms was truly outstanding with and creative chef, very good wine list and great service.

The Baranoff Hotel is an older art deco style hotel in a great location in the center of town. You can walk everywhere. To get views you need to be on one of the top couple of floors facing the harbor. Staff was very nice and polite. Rooms were smallish and dated but clean and the beds were comfortable. Would not want to stay out by the airport in newer motels unless I had a car. We did several excursions and ate at a different restaurant every night within a short walk. I would stay there again.

Cosy and clean room. Hotel located right in the heart of Juneau within walking distance of shops, restaurants and waterfront. Great view of the mountain from our room.

My room was one of the older rooma (which was not remodeled like the higher floors) for the lower price I paid. I would have paid an extra 10 bucks for a better room. Otherwise, the service was awesome and friendly.

This is an old and historic hotel and I am glad to have experienced it but will not choose it again. The rooms are small, without a microwave, refrigerator, or hair dryer. It was noisy as the ice machine was right outside the room. The cafe was very good though. The staff was very nice too. I just expected more.

We wanted a good hotel, at a reasonable price (by Alaska standards), in a central location. Within a short walk from the Westmark Baranof we were a able to access good restaurants, good shopping, and local sites and attractions. We started our day at Heritage Coffee houses (two are nearby) We did not need a rental car and were able to easily use very accessible public transportation. The tours we purchased were the Mt Roberts Tram and the Mendenhall Glacier Shuttle. We had fun on the Alaskan Brewery tour at no charge. We purchased Alaskan Amber (our favorite) at a local Austin grocery store immediately upon our return home. We enjoyed touring the Alaska State Museum, State Capitol, House of Wickersham, and the Juneau-Douglas City Museum. Our favorite walks were along Franklin Street and along the docks, especially watching the float planes land and take off. The snow topped mountains rising from the beautiful Gastineau Channel provide an unmatched setting. The hike on Mt. Roberts and at Mendenhall Glacier were great fun. We took the City bus to Glacier Gardens which was a surprise gem.

Great location. Has a great cafe. Because it's so central, it's quite noisy.

Pros: Idea location, just a block up the street from Juneau's main street. Most of Juneau's activities start from near downtown and everything's a quick 5 min walk from here. Pretty decent views from our room, although in retrospect the Goldbelt Hotel down the street has probably better views. Room was clean. Cons: A big one -- Very noisy due to poor insulation and loud plumbing. You can hear your neighbors to great detail (not good when they are fighting!) and the plumbing system is so loud it can wake up you when someone flushes either above or below you! We met someone on a cruise who had initially been on a room in the lower floors and they had complained and moved up to the 6th floor and it was quieter and more comfortable for them. It was our anniversary weekend, so we wish we had moved up to a higher floor as well. Bottomline: Great location, try and ask for a higher floor (6 through 8) if you are going to stay for more than a day.

The location is verry good Small roome but clean The only problem for me, the heater in the room Set on one temprator was to hot

I was there to visit family, so the location was excellent for visiting them. I think it is a litle overpriced for what you get, especially if you had to pay the rack rate, but because of you, it was fairly resonable. When I go to visit family again, I am sure I will stay at this hotel, but it is just average

I stayed here twice....a week apart. The first visit I was in a room overlooking the main street. The walls were paper thin and I could hear conversations in the next room as well as all the noise from the street. The second visit I was in the back which was much better. The restaurant is first class as is the lounge. It is in an excellent location.

Hotel was nice and located within walking distance of all of downtown.

The desk staff was not friendly, the room was small with no air conditioning and located across from a noisy elevator. The hotel will not give a receipt if you book online, even though they take a credit card for incidentals.

This historical hotel is perfect while visiting Juneau. Very clean, it is only a few minutes walking time to almost everything.

I've stayed in a lot of motels, and this has the best bed of any short of the single-letter-hotel-near-the-end-of-the-alphabet-that-I'm-not-allowed-to-say-the-name-of. I upgraded to the suite, which gave me a fridge (old but cold), and a living room with an extra TV and pull-out sofa bed (queen size). I didn't need the extra bed, but the living room was nice if you're going to be there more than a couple of days. Juneau can be quite boring if you aren't fishing or hiking every day. My friends stayed close to the conference center, and were really disappointed. I'm glad I chose this one, and I'd definitely stay there again.

I think the hotel dates back to 1940 or so, but it is the best that Juneau has. It is very popular with the Alaska politicians when legislature is in session and is very centrally located if you want shopping, access to cruise ships or access to State offices.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 2

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 3

Guest reviews for Westmark Baranof Hotel

Everyone (2) Couples (17) Business (10) Family (7) Friends (2) Other (7)
2

fire the manager!

Everyone

We booked two stays a week apart and missed the first one due to flight interruptions. The night manager wouldn't even speak to us on the phone about alternate arrangements. During the second stay my wife was seeking an apple or piece of fruit before we went walking as she has sugar issues. The manager's response was let her order a fruit basket from some other company. What a jerk! The rest of the staff was helpful and professional with the concierge in particular stepping up to give us directions to a nearby grocery after the managers embarrassing response.

By , from Florida on Aug 17, 2017

4

nice hotel right in downtown scenic juneau.

Everyone

The hotel was an older building, quaint, comfortable. The room was cozy and well equipped. Our beds were so comfy. Though we turned up the heat, the room remained quite cool during the nights. There was a slight odor to the room, though -- aged wood? Carpeting? Other than an access panel behind the bathroom mirror falling down, and waking to no running water one morning, our stay was fine. Friendly service, prompt assistance.

By , from Arizona on Dec 9, 2016

3

nice old well-located hotel with moderate facilities.

Families

The hotel was as described. Enjoyed our stay. The restaurant served plentiful and good food. The environment was old fashioned, but clean and the service was good.

By on Sep 29, 2015

1

amazing alaskan experience!

Couples

Let’s just say this hotel added a certain degree of adventure to the whole Alaskan experience…It was rated 3 stars but that is stretching it to say the least. The building is very old and it rains a lot up there so the hallway outside our room smelled musty and mildewy. We booked a 4 night stay with a standard king room. At the last minute our son decided to stay with us…I called ahead and asked for a roll away bed for our room. It was waiting for us upon our arrival. That was the only positive. The roll away bed did not fit anywhere in the room. When I called the front desk they suggested taking the mattress off the springs and sliding part of the mattress under our king bed…but we had to do a lot of furniture rearranging to even get that to work…it left us no walk space at the end of our bed. It was either that or in the short hall outside the bathroom with part of the mattress going up the wall…we laid the mattress at the end of our bed…but by the foot of the roll away mattress there was a very strong urine and BO smell. Our bathroom tub was half full of water because of a leaky faucet and the drain plug in place…once removing the drain plug we could deal with the leaky faucet. At this point I went and asked the front desk if we could upgrade to a larger room because of everything, plus there was no fridge in the room which I was told specifically that there was maybe…??? They were totally booked 2 of our 4 nights. We had a sack of food that they labeled and placed in the hotel kitchen fridge. That was nice of them too. This hotel is conveniently located however if you are traveling with small children there are quite a few homeless and intoxicated people panhandling money every time you come and go up and down the street. That made things a little more interesting and cut down our desire to go out after 9…

By on Aug 5, 2015

4

room was okay but.....

BusinessTravelers

The room was adequate, but very crowded with a double and a twin bed, leaving little room to maneuver. Don't accept room 303, at least in the warm months, as the bathroom window is right above the kitchen exhaust. Despite the cramped quarters, the bright side of the Baranof is its restaurants. The café serves a very good breakfast and the main dining rooms was truly outstanding with and creative chef, very good wine list and great service.

By on Jun 28, 2015

4

wonderful juneau

Couples

The Baranoff Hotel is an older art deco style hotel in a great location in the center of town. You can walk everywhere. To get views you need to be on one of the top couple of floors facing the harbor. Staff was very nice and polite. Rooms were smallish and dated but clean and the beds were comfortable. Would not want to stay out by the airport in newer motels unless I had a car. We did several excursions and ate at a different restaurant every night within a short walk. I would stay there again.

By on Jul 8, 2014

5

great hotel in great location

GetawayWithFriends

Cosy and clean room. Hotel located right in the heart of Juneau within walking distance of shops, restaurants and waterfront. Great view of the mountain from our room.

By on Jan 5, 2014

3

great location

BusinessTravelers

My room was one of the older rooma (which was not remodeled like the higher floors) for the lower price I paid. I would have paid an extra 10 bucks for a better room. Otherwise, the service was awesome and friendly.

By on Dec 30, 2013

2

missing something

Couples

This is an old and historic hotel and I am glad to have experienced it but will not choose it again. The rooms are small, without a microwave, refrigerator, or hair dryer. It was noisy as the ice machine was right outside the room. The cafe was very good though. The staff was very nice too. I just expected more.

By on Sep 24, 2013

5

central location in a small town

GetawayWithFriends

We wanted a good hotel, at a reasonable price (by Alaska standards), in a central location. Within a short walk from the Westmark Baranof we were a able to access good restaurants, good shopping, and local sites and attractions. We started our day at Heritage Coffee houses (two are nearby) We did not need a rental car and were able to easily use very accessible public transportation. The tours we purchased were the Mt Roberts Tram and the Mendenhall Glacier Shuttle. We had fun on the Alaskan Brewery tour at no charge. We purchased Alaskan Amber (our favorite) at a local Austin grocery store immediately upon our return home. We enjoyed touring the Alaska State Museum, State Capitol, House of Wickersham, and the Juneau-Douglas City Museum. Our favorite walks were along Franklin Street and along the docks, especially watching the float planes land and take off. The snow topped mountains rising from the beautiful Gastineau Channel provide an unmatched setting. The hike on Mt. Roberts and at Mendenhall Glacier were great fun. We took the City bus to Glacier Gardens which was a surprise gem.

By on Jul 4, 2013