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Recent guest reviews

I didn't like they put only one bottle of water in the room and they have only basic toiletries.

It is impossible to find this hotel. You are required to go to this TRANSIT Hotel Before you claim your bags from your international connection. Once you cross the Immigration line, you can not return to check into your room. Besides, making matters worse, there is another hotel with the same name across the highway from the airport where EVERYONE leads you. The Marriott name helps nothing. After 8:00 PM in Africa is every man for himself.

Great place and convenient for overnight layover in jburg. Nice room, quiet, a/c, great shower. Word of caution, make sure your luggage is checked all the way through to final destination, otherwise you have to go through customs to get it and then store it over night and then re-enter terminal to get back to hotel and then do it all over again the next morning. Learned that the hard way as I was not aware Hotel was actually in terminal A

I had an overnight in Johannesburg coming from Atlanta, on to Maun, Botswana. Since Delta would not check my luggage all the way through, the hotel staff was very kind and helping me to have the airlines arrange for them to fetch my luggage to take to Botswana. The person at the front desk was very kind and helpful in every way. I have no complaints whatsoever.

Terrible staff, not friendly or helpful. Rooms are way over priced for quality. Long carpeted hallways that are not conducive to handed pulled luggage, then tile floors in rooms, terrible design for transit hotel. I have stayed in many transit hotels, this is the worst designed and poorly managed.

We have stayed at this hotel on many occasions & have always been very satisfied with the room, the staff & the convenience!

Terrible. I won't recommend anyone to book his family on that hotel. They should get out the airport or change the rules

Hotel is only accessible from inside of terminal. If you exit to retrieve your baggage, you won't be allowed back in and thus can lose your reservation.

Terminal A Kempton Park Gauteng

Hotel highlights

  • Free WiFi in rooms and public areas
  • 24-hour business center
  • 24-hour front desk

Located in O.R. Tambo, Protea Hotel by Marriott Transit O.R. Tambo Airport is adjacent to International Terminal Duty Free Mall. This 87-room, 4-star hotel welcomes guests with conveniences like free in-room WiFi, a 24-hour business center, and free newspapers in the lobby. It's connected to the airport in central Kempton Park, and a short drive from Arwyp Medical Centre and Value Mall.


Dining

Order from room service to satisfy your hunger without leaving your room.


Rooms

Protea Hotel by Marriott Transit O.R. Tambo Airport's 87 rooms are soundproofed and provide coffee makers, safes, and desks. LCD TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries.


Property features

At Protea Hotel by Marriott Transit O.R. Tambo Airport, guests have access to free WiFi in public areas, a 24-hour business center, and a computer station. The 24-hour front desk has staff always at the ready. Other amenities at this luxury hotel include free newspapers, a gift shop, and a TV in a common area.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Guest reviews for Protea Hotel by Marriott Transit O.R. Tambo Airport

Everyone (8) Couples (1) Business (1)
3
Partner Couples Business Business

I didn't like they put only one bottle of water in the room and they have only basic toiletries.

By on Nov 24, 2019

Review comment responded on Nov 26, 2019

Good Day Thank you for your review, we have made a note regarding the bottle of water and toiletries.

5
Everyone

By on Aug 1, 2019

Review comment responded on Aug 16, 2019

No respond needed

1
Everyone

It is impossible to find this hotel. You are required to go to this TRANSIT Hotel Before you claim your bags from your international connection. Once you cross the Immigration line, you can not return to check into your room. Besides, making matters worse, there is another hotel with the same name across the highway from the airport where EVERYONE leads you. The Marriott name helps nothing. After 8:00 PM in Africa is every man for himself.

By on Jan 22, 2019

Review comment responded on Feb 18, 2019

Good Day, We are sincerely disappointed that you found it impossible to reach the hotel. I have forwarded your concern to the relevant department to make it more easy for our GUESTS to find the hotel. We hope to have you stay with us in the near future. kindest Regardsl

4
Everyone

By on Nov 24, 2018

5

convenient when having overnight layover

Everyone

Great place and convenient for overnight layover in jburg. Nice room, quiet, a/c, great shower. Word of caution, make sure your luggage is checked all the way through to final destination, otherwise you have to go through customs to get it and then store it over night and then re-enter terminal to get back to hotel and then do it all over again the next morning. Learned that the hard way as I was not aware Hotel was actually in terminal A

By , from usa on Sep 29, 2017

Review comment responded on Nov 10, 2017

Good Day Valued Guest, Thank you very much for taking the time to share your experience with us after your recent stay. Yes, guests need to make sure that their bags are going to their final destination, as they are in Transit when they are here, this is a airport regulation. Guest feedback is much appreciated as it’s the only yard stick that we can use to measure the service and standard of our hotel. We are looking forward to hosting you, on your next travels and continue to give you the best Service. Sincerely, PATRICIA MOROBE Marketing Plan Coordinator

5

very helpful staff

Everyone

I had an overnight in Johannesburg coming from Atlanta, on to Maun, Botswana. Since Delta would not check my luggage all the way through, the hotel staff was very kind and helping me to have the airlines arrange for them to fetch my luggage to take to Botswana. The person at the front desk was very kind and helpful in every way. I have no complaints whatsoever.

By , from St. Louis, MO on Sep 7, 2017

Review comment responded on Aug 4, 2018

Good Day Female Traveler Thank you very much for taking the time to share your experience with us after your recent stay. The hotel team is committed, to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our VALUED GUEST, such as yourself. I'm happy you enjoyed your stay with us and that the facilities and services experience were what you expected and deserve. We appreciate the positive feedback and I will share with the team to keep them motivated and striving to do better. We are looking forward to hosting you, on your next travels. Yours In Hospitality

2

stay away

Everyone

Terrible staff, not friendly or helpful. Rooms are way over priced for quality. Long carpeted hallways that are not conducive to handed pulled luggage, then tile floors in rooms, terrible design for transit hotel. I have stayed in many transit hotels, this is the worst designed and poorly managed.

By , from DC on Mar 25, 2017

Review comment responded on Aug 4, 2018

Dear Valued Guest It brings me great displeasure to hear of how we did not meet and didn’t exceed your expectations as promised. There is absolutely no excuse for the GUEST service that you experienced or the lack thereof. As part of the Protea Hotel by Marriott Transit brand, we are always striving to provide the best GUEST service and it seems that we have failed you in this regard. Although we strive for consistency, we know that we do not always get it right and it is vital that we humbly accept fault and show true commitment to correcting and continuously improving. My TEAM have accepted the errors made and will make it their priority to ensure that every one of our GUESTS enjoy an amazing experience on every visit.

4

hotel is in the airport, which makes it very conve

Business

We have stayed at this hotel on many occasions & have always been very satisfied with the room, the staff & the convenience!

By on Feb 21, 2017

Review comment responded on Aug 4, 2018

Good day Valued Guest Thank you for sharing your experience at the Protea Hotel Transit O.R. Tambo Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a VALUED CUSTOMER, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Protea Hotel Transit O.R. Tambo Airport and We hope you choose to stay with us again whenever your travel needs bring you back to Johannesburg.

1

my kids staid on a bench all night not allowed to

Everyone

Terrible. I won't recommend anyone to book his family on that hotel. They should get out the airport or change the rules

By , from Nelspruit and Miami Florida on Dec 10, 2016

Review comment responded on Aug 4, 2018

Dear Valued Guest Thank you for taking the time to complete our Guest Survey and rating our hotel. We apologies for any inconvenience that you experienced at our hotel.

3

inside terminal only hotel

Everyone

Hotel is only accessible from inside of terminal. If you exit to retrieve your baggage, you won't be allowed back in and thus can lose your reservation.

By on Sep 16, 2016

Review comment responded on Sep 30, 2016

Good Day Yes the above is correct! The hotel accommodates GUESTS who are in between two international destinations, and hence the once you enter the country, you will only be granted access three hours prior to your departure time.

Protea Hotel by Marriott Transit O.R. Tambo Airport

Terminal A, Kempton Park, Gauteng 1627
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