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Best Western Royal Hotel, Jersey

3.0 out of 5.0

Recent guest reviews

The Royal is an old building, originating in the 1800s. It's clearly been added to, altered and modernised over time, resulting in some parts being more 21st century than others. The public rooms, Reception, Restaurant and Bar are very good, look recently refurbished and are staffed by an excellent team. There were one or two glitches - our room didn't have a safe, an amazing omission for a modern tourist hotel, but one was provided fairly quickly (although it wasn't bolted down !). Our room overlooked the terrace at the back of the building so there was no traffic noise - but that was made up for in spades by the noise from the gulls ! Don't get me wrong, I like the dawn chorus, but this was a continual screech from about 4 am. Other hotels we've stayed in employ a man with a hawk to solve this problem - maybe the Royal should team up with Jersey Zoo ! The room was in an older part of the building, smallish, but adequate (just), with a comfy bed, two chairs and a small table - and a bathroom that looked (a) like an add on to a previous 1950s boarding house room, and (b) like a DIY job with miles of very obvious silicone sealant. The shower was a joke ! Getting a regulated temperature was impossible. Improvement needed here. Buffet breakfast is fine - the cook to order options (eggs, porridge etc) less impressive, with seemingly poor control of the orders. A wider continental meat/cheese selection and fresh fruit would have been nice too. We stayed B+B, but ate in the Seasons restaurant a couple of times. It's very good ! Imaginative menus, and very well presented but portion sizes could be a bit bigger. Also the wine prices were steep for relatively mediocre wines. The only comment about the bar would be . . . The Prices ! Ouch ! Overall, we enjoyed our stay in Jersey and at the Royal. This hotel is close to the centre, so fine for eating out, shopping, transport etc. Given a bit of attention to the shortcomings it would be an ideal holiday stay. A review of the bar prices wouldn't hurt either. I'd stay here again.

I spent 4 days at this hotel in 2016 so rebooking for 2017 i did without hesitation. All the staff are friendly , welcoming and helpful with special mention to those on reception The bar food was excellent and freshly cooked. The beds are comfortable and facilities within the room were good.I had a superior room on the first floor with terrace. I do however have a two suggestions .For guests booking a superior room a small under the table fridge would have been the room The other is about safety in the bathroom of 109.There is no safety rail to hold on to as you get out the bath after showering. which could be affixed to the wall at the end of the bath , opposite end to the taps. Overall though i have no problem recommendIng this hotel to others.

We had 3 nights stay from 08 July 2017. We booked this hotel as part of a package through Easy Jet from Newcastle. The hotel is in a great place handy for the centre of St Helier. The room was a great size with en Suite; the sheets and towels were changed each day; The Breakfast was great and set us up for the day. We ate in the bar each evening as the food was so good- the specials menu was great food and great value. Each day we took some time out to sit out on the first floor open air area- great area, quiet and peaceful place to have a G&T and recover from the days tourism. The room was warm but a fan was provided- but that meant the weather was great! We would thoroughly recommend this hotel to anyone and plan to return soon

My wife and I have just returned from a seven night half board stay at the Royal. By far the best hotel we have stayed at in Jersey over many years, so much we hope to return in September. Thanks to Carmen and all staff for a lovely stay.

We stayed at this hotel from Friday until Monday, as guests at a wedding that was held there on 1st July. It is an old building, full of character, very clean and comfortable.The food was very good especially at the wedding, and the breakfast choices were good also.The patio area was very pretty and colourful, and the staff were pleasant.The hotel is situated just along the street from the town centre and also within walking distance of the harbour. We enjoyed our stay at the Royal.

We stayed here for 6 nights from 18th June for our 30th wedding anniversary. We were touched to find a bottle of Prosecco waiting for us in our room on arrival which was a lovely thought. We found the staff to be very polite, hard-working and friendly. The room we stayed in was at the back of the hotel and although a little hot, was of a good size with a lovely bathroom. The weather was particularly hot that week, with temperatures in the 30s. Air conditioning in the rooms would have been nice, but the public areas and bar were beautifully cool. The food in the restaurant was exceptional and beautifully presented, with a good choice on the menu every night. The restaurant staff were very polite and helpful, and Lawrence particularly was very professional and friendy in his approach, moving us to a cooler part of the restaurant when we asked. The hotel is well placed for the town and buses, which we used each day to get around the island. We would have no hesitation in returning again when we visit Jersey.

Stayed for 7 days lovely staff especially reception and bar staff. We ate in the bar most evenings and the food is of a high standard. Our room was kept very well although a bit on the small side with a tiny shower cubicle. This hotel is not suitable if you have mobility problems unfortunately, otherwise we would have loved to return. The Hotel is very convenient for the town just a few minutes walk to the centre.Can recommend a stay here.

We stayed here for a week in a standard room on a half board basis. The minute you walk into this hotel you notice how smart the whole place is. Everywhere has lovely decor and is spotless. The room has everything you need and the bed was very comfortable. Our shower room was a wee bit small. The room was quiet. The breakfasts were excellent as were the evening meals. All the food was to a very high standard and had good variety which is important if you stay for a week. We enjoyed too the conservatory and the sun terrace. The staff are wonderful. They could not do enough for you and were always happy and cheerful. It was easy to find someone too if you did have a query. I did not meet the chef but would like to thank him for making our week when the weather was not good such a joy. Carmen runs the restaurant in a beautiful understated way ably helped by her team. Catalina anticipated our every need. Sometimes little things say a lot. The steps at the entrance have shiny handrails. At all times they were spotless. We consider we had excellent value for our money and would direct anyone to stay here.

This is a lovely hotel, very stylish with good clean comfortable rooms, that include all the usual accessories plenty of towels, supplies of soap, shampoo etc, iron, ironing board, fan, alarm clock, chairs and room to move about. Huge conservatory to sit in if you want to, leading to a patio with tables, chairs and loungers. There is a lift if you want to avoid all the stairs. It is only a 15 minute walk from the centre of town and the bus station. Overall it is quiet, we had a room at the back overlooking the street below and had windows open but it was not a problem to sleep. The rooms have no air-con but a fan is provided. The Seasons Restaurant, where we booked half board, provided an excellent buffet breakfast with a wide range of items, and a great choice of evening meals. The meals were superb and the staff were attentive, friendly, helpful and extremely efficient. Our thanks to Carmen and the rest of the team, could find no fault there at all.

We stayed at this hotel last week for 7 nights on half board basis. The decor and cleanliness of the hotel was perfect. The room we had was large with a double and single bed in the room. It did face a back street but was over the service entrance so was aware of some noise and bins collection. A huge bathroom with some toiletries provided of soap, shampoo and body wash. A big thank you to Ashleigh and team on reception and Carmen from the restaurant who led a team of staff who did excellent silver service in the restaurant Seasons. The food was excellent with a daily change of menu with the choice of three menu options. These are bar food, evening three courses and a la carte option. There is no swimming pool but a conservatory and sun area on the first floor. Some guests (not us) had the advantage of their room opening up onto this area. Disadvantages were that the rooms were a warren of passages and steps which some guests might find a disadvantage. The hotel is brisk 20 minute walk to bus terminal and shops and longer to access the beach. There is no passing buses or stops.

David Place St. Helier Jersey

Hotel highlights

  • Walking distance to Jersey Museum
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Jersey Museum is a short stroll from Best Western Royal Hotel, Jersey, and other popular attractions like Elizabeth Castle are within a mile (2 km). This 3-star hotel has 89 guestrooms and offers conveniences like 2 restaurants, free in-room WiFi, and free self parking. Located centrally in St. Helier, it's also close to La Hougue Bie and Jersey War Tunnels - German Underground Hospital.


Enjoy dining at one of 2 onsite restaurants including Seasons Restaurant, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.


Best Western Royal Hotel, Jersey's 89 individually decorated rooms provide electric kettles and phones. Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries.

Property features

Guests of Best Western Royal Hotel, Jersey enjoy a rooftop terrace, free WiFi in public areas, and 2 meeting rooms. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and luggage storage. This smoke-free hotel also has wedding services.

Room options

Family Room, Multiple Beds, Non Smoking

Twin 3 | Sleeps 4

Suite, 1 Double Bed, Non Smoking

Full 1 | Sleeps 3

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 817 reviews