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Best Western Royal Hotel, Jersey

3.0 out of 5.0

Recent guest reviews

Whilst being well aware of the awards this Hotel has received, after staying for four nights I am left wondering how did they receive such accolades? No, could not fault the cleanliness throughout the hotel, but noted housekeeping starts at 7am, which proved awkward several mornings in spite of displaying "Do not Disturb" notice. The bed had springs poking through the mattress in several places and the bed linen itself was of the cheapest variety available. Outside noise was intrusive as the hotels is just single glaze. On the first morning for Breakfast (starts 7.30) the number of staff and presentation met the standards of a 3 star hotel, the "Manager" was in the dining area and I noted his nervous disposition, yes a VIP was taking Breakfast and it was a case of the full set piece for their benefit, thus tea came in a tea pot, the tables had been correctly laid and I witnessed whilst selecting cook items a staff member probing the hot food with a temperature probe. Roll forward 24 hours, fewer staff, tea poured from a large teapot, not externally insulated, except for a serviette, the tea being poured train service style to save both time and money and the washing of teapots, plus reducing the number of staff required, a second cup was not forthcoming easily, reheated toast was served to us on two mornings. whilst the quality of the hot food on offer showed a marked down turn in both quality and taste. Cuisine of Jersey it definitely was not, yes ,milk and butter was sourced in Jersey, the rest of it clearly came from a large catering company in Ashford, Kent. The evening food in the restaurant was either being overcooked or had been allowed to stand under the heat lamps far too long, thus making some items very tough. The bar was a pleasant area and the prices were very reasonable, the room rates even leaving aside Jerseys 5% sales tax and remember no VAT in the Channel Islands were excessive for the service and the sleep quality provided, I think it reasonable to expect staff to speak French and English given the large numbers of French visitors to Jersey, clearly this is not the case and created service problems. Overall this Hotel was found to be seriously wanting in many areas of its operation, ruling out any further stay in the future.

Our stay here was ok - both my son's room and mine faced the main road and traffic noise was a problem at night (and my son's headboard shook each time anyone walked past his door!) but overall it was ok. Only dined in the restaurant for breakfast which served a good variety of foods, so no issues there. Reception staff were friendly enough. Pricy but maybe paying for location which was a 10 minute walk to the town centre and sea?

Had lunch here in Bar 27 to catch up with one of the barmen who is a friend of ours. Service excellent and the food was very good. Seems popular with locals as well. Recommended if you want an informal meal.

\this was our second visit to the Royal and it was just as good as the first. We had a room with a terrace which was great(pity the weather wasn't better). The room was a good size, lovely and clean and comfy. The staff were pleasant, happy and helpful and you couldn't fault them. We ate several times in the bar and the food is really good with generous helpings.The hotel is in a great location for the town centre, beach and seafront, bars restaurants and the bus station. I think though that the hotel is getting to the point of requiring some up dating and the rooms are so very hot and have no air conditioning and are too warm to get a good nights sleep. I would stay here again as we thoroughly enjoyed our stay.

We have stayed here now four times over the years and the service and facilities are always spot on. We stayed here with friends on 14 - 17 September and had rooms 219 & 129. Both rooms had balconies and were very spacious, clean and perfect for use. We had come here this time to celebrate our 27th Wedding Anniversary and the Management and staff at the hotel very kindly left a bottle of fizz on ice with two glasses in our room with a card attached. It was very much appreciated and made our stay even more special. Breakfast is a buffet affair and is excellent. There is something for everyone and you will not go hungry. Evening meals here in the hotel restaurant, looked absolutely amazing from what we saw. We unfortunately had booked on a B&B basis only, and after trying to book in for a meal we found it was fully booked that particular night. Hence we decided to eat in the hotel bar/restaurant for one night and then ate out in town which is only a 10 minute walk away on the other nights. If you are driving as we were, the car park is through a tight front entrance and into a secure car park within the hotel grounds. Parking is limited and very confined and is on a first come first served basis. If you cannot get in the car park you will have to try and find parking in one of the side streets. Be aware that you drive in through one roller shutter door off the main road and exit through another at the other side of the hotel onto an adjacent street. We saw one poor person try and go back out the same way he had come in and this is very awkward and dangerous. We had one night when some people returning to the hotel at 4am made a terrible noise, singing and being incredibly loud and inconsiderate to other guests. This was by no means the hotel's fault at all so we never mentioned it in the morning. At breakfast however many of the guests commented on the ruckus. Having said that we loved our stay and would come back here in a heartbeat as the hotel, staff and service are impeccable. Thank you.

We stayed at the Royal for 3 nights to be in Jersey for the Air Display. First time in this hotel and were delighted. All the staff were friendly, knowledgeable, courteous, attentive .... you get the gist? The room (218) was excellent; spotless, with iron and ironing board, hair dryer, tea coffee etc. No problem with road noise. The breakfasts were excellent too, plenty of choice (the smoked haddock was superb!). The coffee was really good, I don't drink much caffeine but I did at breakfast ...! We ate in the restaurant every evening (weather not so good for going out!) and we were delighted with the choice, the quality, the ambiance and the superb staff. One tiny point .. to get to room 218 we either had stairs to climb or, as recommended, we took the lift to the 3rd floor, short walk along a couple of corridors then descended a small flight of stairs to our room. That small flight of stairs was very steep and the tread very narrow and a couple of steps at slight angle. A bit like a step ladder (!). We soon got used to it though. Just a small point, everything else was excellent. Overall, I'd recommend the Royal and we will certainly be coming back.

Stayed here before, had issues with breakfast times, but having lost our beloved dog, thought a break in Jersey would be a great tonic- chose to give this hotel another chance and our room was brilliant, but we had only been on the island a few hours when rec'd a call from home saying my Dad had only days to live and we should come back home- sorted flights at huge cost- rip off merchants, but getting that sorted. I suggested to the hotel we only pay for the one night we had stayed, having paid upfront for the whole trip, to be told sorry no refund- well my Dad died and we got home in time but where's the compassion. we're useless too in fighting our corner- will never use either company again- shame on you both

Booked this hotel on half board at £89 a night. Very Impressed. Everything you would expect from Best Western. Check in fast and simple, give a card to secure any extras to be charged to room I requested a quiet room on a high floor and was not disappointed. My room (315) was 3 floors up at the back of the building, about a weeks walk from reception, not a problem as I like to be quiet, but ask for a closer room if walking is a problem for you. Room was spotlessly cleaned, and was cleaned and tidied everyday. Housekeeping come from 8 am onward and was a little early for me one day but had no problem coming back later. Room features Safe, Iron & Board, hairdryer, fan and phone as well as the usual TV and coffee equipment etc. Bathroom was clean and tidy at all times but the shower is useless, over the bath type linked to a mixer tap. The riser rail is set ridiculously low and even when the head is at the highest setting is still only about chest high, the corner bath features a seat for showering sat down but the shower cannot be angled over the seat sufficiently without soaking the bathroom. Yes I learned the hard way, at least plenty of towels to mop up! Water pressure constantly fluctuates too meaning the shower button drops back down and switches back to tap when the pressure drops. Hence only 4 stars On to the food: Breakfast is served in the restaurant area and is very good quality, wait at the entrance to be seated, when at the table an order for hot drinks and toast is taken and you will be directed to the self service area. Buffet has a selection of breads, cereals, fruits and cold meats and cheeses, plus there is a choice of Full English options available (eggs have to be ordered separately and are cooked to order), No black pudding though :( The younger suited guy in charge of the breakfast area (sorry, didn't catch his name) is jovial and friendly, nice to see first thing in the morning. I took my first evening meal in the restaurant, but I have to say it was not for me, Its far too formal, seat pulled out, napkin draped for you, too much french on the menu, over complicated dishes and a poncy atmosphere. Not a bad thing for some people I'm sure but not my style. Food can also be served in the bar area but this was busy most evenings so I opted to order from the room service menu. This is fantastic, a range of simple nourishing dishes including steaks, salmon, burgers and pasta dishes delivered to the room about 20 minutes after order for a tray charge of £4. Breakfast can be ordered the night before for delivery to the room too. On check out there was an issue of being charged for meals that should've been included in the half board rate but this was resolved with no fuss at all. All in all a very good hotel

Would not rate this the best . A bit dated. Reminded me of Fawlty towers. Clean but very tired. Would not recommend. The hotel is on the edge of town around a ten minute walk to the centre. Wifi worked well and staff are very helpful.

Stayed on a business trip and found the room adequate although there was a (locked) door to the adjoining room which meant that you could hear everything. The room was also very hot. I ate in the bar in the evening: it was a good meal with quick and friendly service. Breakfast was a different experience. Needing to get to an appointment I went down at 0730 as this was the earliest possible and had to queue up to get into the dining room. It turned out that one person was taking the room number, walking each individual/group to the table, taking the coffee order, passing this on, before returning to reception to collect the next person, with a distinct lack of urgency about the process. This was time consuming if you are in a hurry. No instructions were given relating to what was available and where, and the coffee and toast arrived when I had almost finished my main course, but without milk. It took a while to attract someone's attention to ask for milk which should not be necessary anyway. The beans on the buffet were lukewarm, and the only egg option available was some rather unappetising looking scrambled egg. i was not aware of the option of ordering fried egg although from other reviews it appears that this would have involved a longer wait! Morning waiting staff were not particularly friendly nor attentive.

Room options

Family Room, Multiple Beds, Non Smoking

Twin 3 | Sleeps 4

Suite, 1 Double Bed, Non Smoking

Full 1 | Sleeps 3

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 840 reviews