- Disliked: Staff & service, room comfort
My City View Room Sold to someone else
Horrible experience. I booked a City View room with two queen beds and sofa. I called at 2pm to verify my room confirmation and was told to checkin any time. When I went there they said removed the room for maintenance. I can clearly see that my room was sold to someone else for high cost. Then the offered me a king size room one with City view and other normal room. I was okay to take that and later receptionist came and told me that the room was assigned to a birthday boy. They wasted almost 2 hours and finally gave me two normal room with no City view, all I can see was a dumpster from my window. I had a new born and I just had to move forward with what they have. I won’t visit this place again. I won’t recommend this hotel to any one else. My family was so upset and we end up in staying in two separate rooms which are far away and no City view. It was a bad decision to choose Hyatt for my stay. This my first experience with Hyatt and it is terrible. Absolute scammers. They cancel your reservation and sell it for high price to last minute checkin’s. And top of it no temporary parking for guest to check in.