Extended Stay America - Secaucus - New York City Area2.5 out of 5.0
Recent guest reviews
Location was fair. Even with traffic jam in Lincoln Tunnel, it took far less than an hour by car between the hotel and Time Square. There are many restaurants and stores around the hotel. Our room was quiet and the staff members were all kind.
I show up to check in and I'm told we over booked our double bed rooms so I split you into two rooms. Since I was traveling with my 16 yo daughter I was like ok that's fine. Then I'm told that one room is first floor and the other is the third floor!!! On what planet is this ok? And what if I wasn't with a 16 yo but say a 9 or 10 year old? In today's society it wouldn't be appropriate to sleep in the same bed with a kid that age of the opposite sex! And it sure wouldn't be ok to let someone that young sleep on a separate floor alone! I wasn't really comfortable doing it with my 16 yo...it is right outside NYC!!! But I really wasn't given an option and to top it off I wasn't even offered a discount or anything at all for my inconvenience. Rooms are great, couch, bed, TV, full fridge, dishwasher, microwave, cooktop, dining table with chairs, no oven. New carpet and hardwoods. Very nice rooms....but doesn't make up for the above.
The staff were friendly. However, the room was the worst i have ever stayed at. Faux double beds, the room was disgustingly smelly.. as if they sprayed it with chemicals to kill some sort of animals, we could not breath. The bathroom door would not close, nor the closet one (kept opening all night). We booked with hotels.com and they were not very helpful when tried to get a refund for the second night. They basically told me that there is nothing i can do except keep breathing the disgusting smell in the room. They offered me a voucher that is worth nothing. I will never again stay at this location, nor book with Hotels.com. My vacation in NYC with the family is ruined. This hotel is probably 1.5 stars tops. Should have believed the negative reviews!! To top it all, some of the pillows had blood stains on them.
We had a tall order... We were looking for a hotel that would accept our (big) dog, that would not be too far from New York City and be affordable (incl. free parking and breakfast)... The Extended Stay America in Secaucus answered all our needs. The room was like a small studio with a little kitchenette and a separate bedroom. The few downsides were the more-than-basic-breakfast, the no-service-to-the-room and empty cupboards (we had to get to the reception desk to get pots, pans, dishes, additional towels and soaps) and the bedroom door that had no bolt.
I reserved 2 rooms and requested them to be on the same floor as I had senior parents travelling with me and needed attention. I prepaid for the entire stay, however when I arrived at the hotel they gave me rooms in 1st and 5th floors....i had to move a mountain to get room on the same floor and the room they gave me was a handicapped room...Totally disappointed.. Room didn't have any pots and pans we had to ask and get them from the reception. no toaster nor a coffee pot and coffee in the room. Stains on bed, sheets and towels.... The only plus is the Location.... I would spend a few dollars more and stay at a better place like Candlewood suites or Residence Inn...totally disappointed
This hotel was like a home away from home. Very comfortable and close to everything! There was a bus stop right outside the door and we were able to get to NYC in just 20 minutes for $8.50 round trip. We could walk to restaurants and quickly drive to Walmart for anything we needed. The pool was nice and us parents relaxed in the outside courtyard while the kids swam. The room had everything we needed and it was a really pleasant stay!
Was a little costly. Didn't get my discount for being a member. Room didn't have a coffee pot and coffee. Shouldn't have to request it. Nothing but soap and shampoo. No lotion or conditioner. Stains on bed. Otherwise great! Location is the best! Pool a little small.
The hotel itself was fine. The bed was very comfortable. My complaint is strictly in the billing. I reserved the room on booking.com amd had a promo code for a 20% off. When I arrived, they made me pay full price for the room, amd was told the discount would be refunded to my card at check out. I stopped on my way out to make sure they refunded my card, the guy atbthe counter had to get the manager who pulled out her phone to figure out how much to refund and allegedly they applied the refund to my card. I just wonder if I hadn't stopped if they ever would have received the discount. I checked out yesterday and as of today, still not on my card. I will not stay again unless they figure out how to apply discounts without making guests junp through hoops.
Great location. Clean rooms. Nice accommodations. Friendly staff. Short distance to New York. Have stayed at this location twice and I am in the process of planning another trip and stay at Extended Stay America
This place was horrible which includes starting with the manager, staff, room cleanliness, extremely hot corridors on the other floors. Meanwhile, the lobby was cool and fresh! Do not use the sleeper sofa because the mattress is so lumpy and horrible; your back will hurt for days!
- Free on-the-go breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Extended Stay America - Secaucus - New York City Area places you within a 15-minute drive of popular attractions such as Times Square and Macy's. This 132-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's also near MetLife Stadium and Terminal 5.
Free on-the-go breakfast is included with your stay and awaits you each morning.
The 132 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.
At Extended Stay America - Secaucus - New York City Area, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 273 reviews