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Extended Stay America - Secaucus - New York City Area

2.5 out of 5.0

Recent guest reviews

Well, the location was great, however, some of the staff members were not the best to deal with. (1) I had a very long ride on the day of the arrival, but it looks to me the front desk guy didn't even care where I am coming from. Then there was a maintenance/housekeeping guy had full of attitude, he was a middle age man with a with an aggressive tone who didn't know the customer service that well. What I noticed he treated the guest based on their skin color, which was kinda sad since he was an immigrant too. I strongly suggest the management to look into this since I won't recommend this particular place to my group of friends. (2) The washroom clogged several times at night. (3) Beleive me, when it comes to breakfast it only served Muffins, granola bars, coffee, and tea. This place needs real breakfast(hot), at least cereal and waffles.

The best service experience, the maid Magnolia was super friendly with me and everything looked very clean. I would like to return to this place and that she be at my service. The site is clean, petfriendly and responds to my needs.

I'm not at all happy with Extended stay hotel, I will never stay or recommend to stay in extended hotel in Secaucus anywhere in USA. Here are some of the problem: 1. WIFI connection is really very bad, even I was paying 22.5 USD per week for enhanced WIFI and that also did not work. So this hotel is not recommended for business travelers. 2. I have been staying in different extended stay hotels in USA , but the quality/standard of this hotel ha not improved in last 10 years, w.r.t to cleanness, breakfast, wifi, and TV channeles 3. One of the worst part of Extended stay hotel is breakfast. They advertise in their website saying free breakfast but there is nothing except muffins, energy bar and coffee. No fruits or cereals or eggs.. So better if they can stop this breakfast altogether and reduce the hotel tariff. 4. They have provided TV with casting features, but this won't work unless you buy high speed internet. And this high speed internet also did not work for me.

I always love Extended Stay America. However, this one is one of the best ever . This is because it is so close to NYC ,yet you can have everything you need in your suite if you need to work or just don't feel like going out . Everything is in excellent shape, staff exceptional and will do anything possible for you to enjoy your stay . For the money, a great choice when visiting NYC!!

The hotel is in a great location near a bus which takes you straight to New York a lots of places to eat in a mall with other expensive hotels the staff is friendly but my only problem was the room we were 2 adults and two kids they gave us a queen bed with a sofa which turns into a single bed very dirty and the metals in the bed were not something you could sleep on very uncomfortable for the kids we asked for covers and made a bed on the carpet

I loved the hotel! We stayed in the hotel for 4 days. It was close to everything! The staff was friendly. Because I read the reviews previously I knew that there would be no daily housekeeping which was fine with us. The hotel had what we needed all we had to do was ask. This is probably what helps keep the costs down. You definitely have to request cooking supplies. Don't come here if you want to be pampered because this is not that type of hotel. There is a small indoor warm swimming pool. The bus stop was literally right next to the hotel. We paid $8.50 round trip to get into NYC and the bus runs every 15-20 min. The bus drops you off at Port Authority. Carlo's Bakery for Cake Boss is right outside on the right of Port Authority. Yes, there are a lot of homeless at Port Authority but there is also a lot of law enforcement so we felt very safe. The breakfast was grab and go until 10am. Coffee, tea, hot chocolate, oatmeal packs, granola bars and muffins. If you don't like any of their free breakfast offerings just take a 5 min walk to Dunkin Donuts which is right in the plaza! It was me, my mother, 16 year old son and 7 year old daughter and we staying in a King Suite very comfortably.

I know Extended stay as an awesome hotel in terms of quality and experience. This time I completely got disappointed after booking for two nights at 1 Plaza Secaucus hotel. Room quality is not very good, heater did not work whole night and no one is there in the reception to complain about it. Not a good breakfast. No coffee maker in the room or anywhere in the hotel except for the breakfast time. The staff were friendly.

Location was fair. Even with traffic jam in Lincoln Tunnel, it took far less than an hour by car between the hotel and Time Square. There are many restaurants and stores around the hotel. Our room was quiet and the staff members were all kind.

I show up to check in and I'm told we over booked our double bed rooms so I split you into two rooms. Since I was traveling with my 16 yo daughter I was like ok that's fine. Then I'm told that one room is first floor and the other is the third floor!!! On what planet is this ok? And what if I wasn't with a 16 yo but say a 9 or 10 year old? In today's society it wouldn't be appropriate to sleep in the same bed with a kid that age of the opposite sex! And it sure wouldn't be ok to let someone that young sleep on a separate floor alone! I wasn't really comfortable doing it with my 16 yo...it is right outside NYC!!! But I really wasn't given an option and to top it off I wasn't even offered a discount or anything at all for my inconvenience. Rooms are great, couch, bed, TV, full fridge, dishwasher, microwave, cooktop, dining table with chairs, no oven. New carpet and hardwoods. Very nice rooms....but doesn't make up for the above.

The staff were friendly. However, the room was the worst i have ever stayed at. Faux double beds, the room was disgustingly smelly.. as if they sprayed it with chemicals to kill some sort of animals, we could not breath. The bathroom door would not close, nor the closet one (kept opening all night). We booked with hotels.com and they were not very helpful when tried to get a refund for the second night. They basically told me that there is nothing i can do except keep breathing the disgusting smell in the room. They offered me a voucher that is worth nothing. I will never again stay at this location, nor book with Hotels.com. My vacation in NYC with the family is ruined. This hotel is probably 1.5 stars tops. Should have believed the negative reviews!! To top it all, some of the pillows had blood stains on them.

1 Plaza Drive Secaucus NJ

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Extended Stay America - Secaucus - New York City Area places you within a 15-minute drive of popular attractions such as Penn Station and Times Square. This 132-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. It's also near MetLife Stadium and Terminal 5.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning.


Rooms

The 132 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

At Extended Stay America - Secaucus - New York City Area, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, laundry facilities, and barbecue grills.

Reviews from Trip Advisor

Trip Advisor aggregated rating

75.0% of guests recommend this hotel

Total of 280 reviews