Balcony room was clean and comfortable with a gorgeous view. Staff was pleasant and friendly. Would definitely recommend
Beautiful property! The staff was great! A little pricey. Views excellent!
Was a very nice place to stay staff was very accommodating and the rooms were very nice didn’t get a chance to try the restaurant so can’t comment on that
The recent weekend getaway at this property was overwhelmingly disappointing and even concerning. While there were some pros, such as the beachfront location and clean rooms, the cons far outweighed them. Despite charging a resort fee, the property felt more like a mid-range hotel with limited amenities. Guest services were shockingly inadequate, with employees displaying a severe lack of basic customer service skills. Safety and security issues raised serious alarms. The absence of staff checking for guest safety meant that guests had to fend for themselves, leading to a distressing incident where guests had to assist an elderly individual who had fallen in a public restroom. The property's lax security measures, including open entry points, raised significant safety concerns. Furthermore, the recurring issues with room keys were not just an inconvenience but a severe disruption to the guest's experience. Being unable to access their room late at night due to a malfunctioning lock, and the lack of immediate resolution from the front desk, was nothing short of unacceptable. Perhaps the most disheartening aspect of this experience was the complete lack of follow-up or accountability from the property's leadership. This not only failed to address the numerous challenges but also eroded any confidence in the property's ability to rectify its shortcomings.
Beautiful oceanfront property.
Have stayed here before. Very nice hotel. The staff are excellent. Very clean and room size is great. They need to fix the rattling in the air conditioning on the wall. Overall everything was very nice. I requested an ocean view room but got a view of the parking lot instead . No biggie though, the hotels right on the ocean anyway.
Very clean and quiet
location was good and service was good
I liked the fact that this was on the beach. I did not like the fact that I was unable to enjoy the beach because I was there for work!
Construction going in next room over filling my room with dust, tv didn’t work, sliding door wouldn’t lock, shower door was so rusty I couldn’t close it once open, ac never cooled room down, elevator broken.
I was very surprise to hear when we checked in that their was no housekeeping service.. no one was going to come to room and pick up trash or get clean towel.. if we wanted towel we needed to put it outside room and call front desk.. Which we did the next day request towel and put ALL our towel outside door, it took them 1 day so that I can track down housekeeping and request it from her snd this is after calling twice to front desk.. I know we are still dealing with Covid but isn’t it good to have housekeeping come in and clean rooms, aren’t we looking for cleanliness?? I was very disappointed with Marriott, and that’s one of the bad experience not to mention they need a renovation.. We are not in the 80s the lobby elevators carpet should I go on?? Shame on you Marriott for not keeping your customers aware bc if this was going to be happening I would NEVER have booked with Marriott..
They had no daily maid service come if you want fresh towers we had to come and wait for them. Upon having interview I found a dirty coffee filter in the coffee pot. Also only one bartender at the Tiki Bar working Monday Thursday by by her self, which she handled quite well do the overwhelming amount of people. Also on Friday and Saturday bar staff needed more help to accommodate all the gas that were there in coming in.The standard of the Marriot I have I see usually are held at a higher standard than what was at this one. I would not go back to this Marriott. With the amount of money we paid each night certainly wasn’t worth the SC commendation that we had, I also requested a Balcony which once I arrived there , I have a view of the street. Very Dissatisfied. Thank you
We had an oceanside view which was lovely but the property is quite outdated. The only USB port available was in the alarm clock. The room felt old, especially with the paint chipping away in the bathroom. The bed was very nice however.
Hotel was just okay, nothing really special. The pool was small and the private beach had chairs and umbrellas you could purchase through an alternate vendor, not the hotel. Bathroom in the room was very small but we knew that going in. The provided safe did not function properly. Overall we got what we expected from a chain hotel.
Liked: location, beach, pool area Disliked: limited food options and onsite eating locations. Hotel a bit worn. V little service due to Covid.
Love the place very nice quiet love the pool and beach.
Located in Hutchinson Island South, The Lucie is within a 10-minute drive of popular attractions such as Elliott Museum and Florida Oceanographic Coastal Center. This 110-room hotel welcomes guests with conveniences like a restaurant, a private beach, and an outdoor pool.
This hotel serves as home to a bistro, which has ocean views and specializes in American cuisine, along with a pub. You can sip a beverage at the coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served each morning for a fee.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard. Change of towels is available on request.
Guests of The Lucie enjoy a private beach, an outdoor pool, and a 24-hour gym. Onsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach hotel include WiFi in public areas, a spa tub, and conference space.
Balcony room was clean and comfortable with a gorgeous view. Staff was pleasant and friendly. Would definitely recommend
Beautiful property! The staff was great! A little pricey. Views excellent!
Thank you so much for your comments regarding your stay and our team. We are so pleased to see that you enjoyed your time with us. We hope to see you again in the future.
Was a very nice place to stay staff was very accommodating and the rooms were very nice didn’t get a chance to try the restaurant so can’t comment on that
Thank you for your comments. We are pleased to hear you enjoyed your time with us.
The recent weekend getaway at this property was overwhelmingly disappointing and even concerning. While there were some pros, such as the beachfront location and clean rooms, the cons far outweighed them. Despite charging a resort fee, the property felt more like a mid-range hotel with limited amenities. Guest services were shockingly inadequate, with employees displaying a severe lack of basic customer service skills. Safety and security issues raised serious alarms. The absence of staff checking for guest safety meant that guests had to fend for themselves, leading to a distressing incident where guests had to assist an elderly individual who had fallen in a public restroom. The property's lax security measures, including open entry points, raised significant safety concerns. Furthermore, the recurring issues with room keys were not just an inconvenience but a severe disruption to the guest's experience. Being unable to access their room late at night due to a malfunctioning lock, and the lack of immediate resolution from the front desk, was nothing short of unacceptable. Perhaps the most disheartening aspect of this experience was the complete lack of follow-up or accountability from the property's leadership. This not only failed to address the numerous challenges but also eroded any confidence in the property's ability to rectify its shortcomings.
Thank you for your comments regarding your recent stay. We are sorry to hear of the disappointments you experienced with the property and the team. Regarding the safety on property all our open entry points do lock after a certain time allowing guests to enter only with their room keys. As far as the door lock for your room, we were advised the next morning that this was not an issue as your lock was working fine, but was dead bolted from the inside as your travel with had deadbolted the door and was sleeping. Thank you again for your comments they will be shared amongst the team for review.
Beautiful oceanfront property.
Thank you for your comments so pleased to hear you enjoyed your time with us
Thank you for taking the time to rate your stay with us
Have stayed here before. Very nice hotel. The staff are excellent. Very clean and room size is great. They need to fix the rattling in the air conditioning on the wall. Overall everything was very nice. I requested an ocean view room but got a view of the parking lot instead . No biggie though, the hotels right on the ocean anyway.
Thank you for your comments regarding our property. We are sorry to hear of the issues you experienced with the AC unit as well as the confusion with the room type. We do however hope to see you again in the future.
Very clean and quiet
location was good and service was good
So glad to hear you enjoyed your time with us Tracy. We hope to see you again in the future.