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Lotte Hotel Jeju

5.0 out of 5.0

Recent guest reviews

For what the Lotte charges, I expected many more amenities and facilities. On the Plus side: The room was quite nice, spacious, well-maintained. After the room it’s all downhill: There is only one swimming pool, and no actual access to the sea. The restaurants are severely overpriced, particularly the Lake Plaza, which charges US$ 100 for its buffet. There are some good dishes, but not enough to justify more than US$ 50, unless you want to stuff yourself with lobster (without mayo or drawn butter). A glass of ordinary Chardonnay cost US$ 19 and was only about 10 cl. As for the Pungchu Lounge, I was denied entrance. It seems you have to pay some kind of surcharge on the room rate just to get in. This left me with the regular Lounge, which was dilapidated and served an unpalatable cheap gin.

The Lotte is an interesting hotel. The best part of it is the natural surroundings...beach walks especially. I’d have difficulty in pinning down the style. The architecture is, as I read somewhere, based on a South African palace. I can see the palace features. The room decor looks French but common areas are contemporary. (It would be better to go all contemporary.). Best thing about the decor is the art by Korean artists, mostly Jeju landscapes. Room rates are reasonable. Food is high quality but very expensive, and there are not a lot of alternatives close by. There is a casino on the property but we were not interested. Meeting facilities are first class and staff is very kind and hospitable. Most speak English and always pleasant and anxious to help a guest.

This is honestly the best looking hotel I have ever seen! It is huge like a palace, has a nice looking pool and great ambience for a stroll. Service was excellent but their English was pretty bad. Room was reasonably spacious (family room) and all was working fine. During our stay, the He:on pool was under maintenace so we couldn't use it. I thought it would have been nice if they offered complimentary use of the fitness centre. Food is pricey here but I would still love to stay here again when I visit Jeju again. Giving 5 stars for the aesthetics.

Spent week there for meeting. Facilities very good in hotel (in basement); internet very fast and no issues and banquets meals were high quality. Nice walking areas in hotel grounds and beach (swimming only allowed July and August); pool area heated, modernized and active (but food prices ridiculously high). The room itself is modern (in so-called annex), but number of issues. It was hot, and no air conditioning, so kept balcony window open all night. Smart toilet did not work, and hotel did not fix. Ocean view room booked through Tripadvisor; on check-in told that it was partial ocean view. In fact the ocean could not be seen from inside the room, only be looking sideways from the balcony. The biggest complaint though is with the cost of food in the hotel - $40 for breakfast, $60 for buffet lunch and over $100 for dinner. There is no coffee shop with snacks, the tea house by the beach has gone. There is a 7-11 about a hundred yards away; the Dunkin Donuts appears to have closed. The quality of the restaurants within walking distance is not great, so you will need to drive to get a good meal at a reasonable price.

This is a nice, though somewhat outdated, property. Rooms are generally functional and large but clearly need an update. The bathroom smelled of mildew. While I would be comfortable here if this was a cheaper hotel, many aspects of the hotel do not achieve 5-star status. Maid service was poor. After our room was cleaned our clothes and other things that we had left around the room were all thrown in our suitcase. "Thrown", not folded our organized. The last day the maid did not even clean the toilet or replaced toiletries. The food at the Lotte is super expensive, but really only very average in taste. Typical 5-star hotels tend to have great restaurants on the property, but the Lotte does not. One morning we had breakfast at the Shilla (just next door) and it was remarkably better. Overall, the service is just not up to snuff in this place. Lots of people standing around bowing and smiling at you, but no personalized or in-depth service.

You are greeted at the door with valet and a luggage person. A beautiful lobby overlooking the pools are breathtaking. You are escorted with your luggage to check-in and the same person takes you to your room. First class restaurants, pools, and location

The hotel is closed to some sightseeing for example Tedy bear , Chocolate factory .... The hotel seems to design for kids and they perform volcano show every night. The pool is very nice but very ,very crowded and it wasn't a place to be relaxed. It's out of city and there are a few restaurants around it. the weather in Jeju was very hot and very, very humid . don't go in august try different month if you can. In general the hotel is very nice but very expensive. Compare to other Lotte hotels which we stayed it was the most beautiful and most expensive hotel.

I came here about 10 yrs ago and decided to come back. Back then the hotel was in a better condition as I remembered. Overall, still not a bad place to stay for couple days. They do have an impressive outdoor pool for family to enjoy and beautiful property. Being here in November, it’s off season and the pricing was very affordable. Staff at the hotel are very nice. This is in a great location for staying Seogwipo-si area.

The Lotte Hotel Jeju is a good hotel and resort, but it was far from perfect and I wouldn't recommend it. On a trip with my wife where we had by then stayed at the Four Seasons Seoul and Park Hyatt Busan, this hotel was unquestionably the worst of the three places we stayed. The reason I say this at the outset is that all three are comparably priced. And for the price (something on the order of 400,000 won per night), I expected pretty close to perfection. The service at the hotel is good, but the communication barrier was there in ways it hadn't been in Seoul and Busan. Some of the Lotte staff were excellent at understanding English, but some were definitely struggling. That's not ideal if you're a foreign tourist paying this much for a hotel room. Again, some of my expectations were definitely shaped by Seoul and Busan, but at this price point, insisting on English proficiency seems reasonable. Nevertheless, the staff were all professional and as helpful as they could be under the circumstances. Food at this hotel is grossly overpriced, and again, this was my conclusion after staying at two high-end hotels in Korea's two big cities. Room service options were laughably few - so we didn't even bother. And there's a stingy cheapness to charging for coffee and not even providing a coffee maker, just instant with an electric kettle. Breakfast was the only meal where we felt there was value for the price, because it was a buffet. Our initial room had a strange unpleasant smell to it and to the hotel's credit they immediately changed us to a new room, albeit one with two smaller beds instead of one larger one. My wife and I laughed at this but went along. Yet again, for this price point, and for such a large hotel (with noticeably few guests in the shoulder season), it was odd to find a room with a nasty smell emanating from the bathroom, and odder still to not get moved to a new comparable room. We were also put into the Annex B building, which is a hilariously long and complex walk from the lobby. Literally took us 15 minutes from entering the hotel to getting into our room. The rooms all overlook the main pool area of the resort. Generally, this was fine, but the nightly dragon show and singing show by the pool area is truly ridiculous, and frankly it's loud enough that it was annoying. You sort of have to just deal with it. The pool itself seems to have been designed 85% for kids, with little actual pool area for the adults. Kitschy giant windmills did not add to the resort's aesthetics. The restaurant scene is good, with one Korean place and one other place that serves Chinese and Japanese (surprisingly, it does both of those well). Yet again here, the wait staff struggled with English more than I expected. And the prices are again absurd. I'm willing to admit many of my complaints about this hotel can be ascribed to the fact that Jeju (and this resort) appears to be aiming its offerings at the "Korean weekend getaway with family" crowd, not the foreign young couple crowd. But that wasn't my impression when I booked it. Would not recommend Jeju to a friend if they've been to Hawaii or even South Florida, but more to the point, would recommend an international chain if they do choose to visit Jeju.

Stayed here for a golf holiday with three other couples On the whole it was a very positive experience but some glitches need to be mentioned. On the positive side, after a long journey, the checkin was quick and efficient and we were very impressed by the Las Vegas like pool area with the three windmills and faux volcano around the several swimming pools. The light and sound show is pretty impressive and I’m happy to say that it ends at 10, and the music is not so loud it disturbs the rooms facing the show . So it’s quite safe to get a room facing the pool The negative points were: Two of the assigned rooms on the 8th floor had a stale smell , although the 7th floor rooms were fine . But the manager was quick to offer a change of rooms Toiletries are not replenished on a daily basis.. cost cutting measures? Shame! The casino is worth a comment although the people outside claimed to be a separate management. We were refused entry as only one of the group had a passport on him, but we were obviously foreigners and we could only see about three people inside the casino . All in all we had a good experience and will definitely return!

35, Jungmungwangwang-ro 72beon-gil Seogwipo Jeju Island

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Located in Jungmun, Lotte Hotel Jeju is a short distance from Jeju Teddy Bear Museum and PLAY K-POP. This 500-room, 5-star resort welcomes guests with conveniences like a casino, an outdoor pool, and an indoor pool. It's also close to Ripley's Believe It or Not Museum and Jungmun Golf Club.


Dining

Relish the Italian cuisine at Peninsula, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Lotte Hotel Jeju's 500 rooms are air-conditioned and provide refrigerators, minibars, and electric kettles. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of Lotte Hotel Jeju enjoy a casino, an indoor pool, and an outdoor pool. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a sauna.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 758 reviews