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Lotte Hotel Jeju

5.0 out of 5.0

Recent guest reviews

I came here about 10 yrs ago and decided to come back. Back then the hotel was in a better condition as I remembered. Overall, still not a bad place to stay for couple days. They do have an impressive outdoor pool for family to enjoy and beautiful property. Being here in November, it’s off season and the pricing was very affordable. Staff at the hotel are very nice. This is in a great location for staying Seogwipo-si area.

The Lotte Hotel Jeju is a good hotel and resort, but it was far from perfect and I wouldn't recommend it. On a trip with my wife where we had by then stayed at the Four Seasons Seoul and Park Hyatt Busan, this hotel was unquestionably the worst of the three places we stayed. The reason I say this at the outset is that all three are comparably priced. And for the price (something on the order of 400,000 won per night), I expected pretty close to perfection. The service at the hotel is good, but the communication barrier was there in ways it hadn't been in Seoul and Busan. Some of the Lotte staff were excellent at understanding English, but some were definitely struggling. That's not ideal if you're a foreign tourist paying this much for a hotel room. Again, some of my expectations were definitely shaped by Seoul and Busan, but at this price point, insisting on English proficiency seems reasonable. Nevertheless, the staff were all professional and as helpful as they could be under the circumstances. Food at this hotel is grossly overpriced, and again, this was my conclusion after staying at two high-end hotels in Korea's two big cities. Room service options were laughably few - so we didn't even bother. And there's a stingy cheapness to charging for coffee and not even providing a coffee maker, just instant with an electric kettle. Breakfast was the only meal where we felt there was value for the price, because it was a buffet. Our initial room had a strange unpleasant smell to it and to the hotel's credit they immediately changed us to a new room, albeit one with two smaller beds instead of one larger one. My wife and I laughed at this but went along. Yet again, for this price point, and for such a large hotel (with noticeably few guests in the shoulder season), it was odd to find a room with a nasty smell emanating from the bathroom, and odder still to not get moved to a new comparable room. We were also put into the Annex B building, which is a hilariously long and complex walk from the lobby. Literally took us 15 minutes from entering the hotel to getting into our room. The rooms all overlook the main pool area of the resort. Generally, this was fine, but the nightly dragon show and singing show by the pool area is truly ridiculous, and frankly it's loud enough that it was annoying. You sort of have to just deal with it. The pool itself seems to have been designed 85% for kids, with little actual pool area for the adults. Kitschy giant windmills did not add to the resort's aesthetics. The restaurant scene is good, with one Korean place and one other place that serves Chinese and Japanese (surprisingly, it does both of those well). Yet again here, the wait staff struggled with English more than I expected. And the prices are again absurd. I'm willing to admit many of my complaints about this hotel can be ascribed to the fact that Jeju (and this resort) appears to be aiming its offerings at the "Korean weekend getaway with family" crowd, not the foreign young couple crowd. But that wasn't my impression when I booked it. Would not recommend Jeju to a friend if they've been to Hawaii or even South Florida, but more to the point, would recommend an international chain if they do choose to visit Jeju.

Stayed here for a golf holiday with three other couples On the whole it was a very positive experience but some glitches need to be mentioned. On the positive side, after a long journey, the checkin was quick and efficient and we were very impressed by the Las Vegas like pool area with the three windmills and faux volcano around the several swimming pools. The light and sound show is pretty impressive and I’m happy to say that it ends at 10, and the music is not so loud it disturbs the rooms facing the show . So it’s quite safe to get a room facing the pool The negative points were: Two of the assigned rooms on the 8th floor had a stale smell , although the 7th floor rooms were fine . But the manager was quick to offer a change of rooms Toiletries are not replenished on a daily basis.. cost cutting measures? Shame! The casino is worth a comment although the people outside claimed to be a separate management. We were refused entry as only one of the group had a passport on him, but we were obviously foreigners and we could only see about three people inside the casino . All in all we had a good experience and will definitely return!

This hotel is hard to review as it has the facilities of a great five-star resort, but the rooms are outdated and dirty. So lets start with the positive. The building, restaurants, pools, shops and staff are top in terms of luxury and service. It has a Duty Free shop, gym, spa, pastry shop, and art shop. Location is on the south side of the island and it feels isolated. However, there is a mini mall right beside the hotel and it is very close to the Bear Museum and Ripley's. The mini mall has a Fried Chicken place and a Korean restaurant with some good options (try the black pig BBQ.) If you take a tour to see the main attractions, it will take 1 hour to get to them. I personally prefer to stay in the Jeju city, but this is a good option if you want a retreat. Now lets do the bad. The hotel rooms are very outdated. I tried 2 different rooms with mountain and ocean view. Both had similar problems. The carpets were very dirty to the point that it was almost disgusting. One of the beds smelled like pee, for what I asked to be switched from the first room. The bathrooms, had some problems like the shower door not closing and also very outdated. Cleanliness, somehow acceptable, but I would not say they were crystal clean. In overall, I am rating it as 3 as it has some good features, but the main one that is the bedrooms were under par compared to other hotels. I would not say this is a five-star hotel until the rooms get to be renovated.

There's a nice feel to the hotel, something that says that it has been there for a while and witnessed a lot of stories... The rooms are somewhat old, but clean & beautiful... staff are very helpful and friendly. I love the fact that the spa opens till 11pm (so you can go to bed right after your massage)- they also provide in-room express massage treatment. Nice pool... several resturants... and a duty free in the hotel.

I have to agree with the other reviews who disagree that this is a 5 star hotel. While it was nice, it was not 5 star nice. We booked a standard garden view room but were updated to pool/partial ocean view room upon check-in which was nice. The room was not remodeled yet and honestly, they need to pick up the remodeling pace. The couch in our room was stained, the tiles in the bathtub cracked, the luggage bench ripped, the shower door would not stay closed (which was such a pain!), and the shower head sprayed in all kinds of mixed directions. Housekeeping was hit and miss. While I felt that they did a good job cleaning each day, they weren't very good and keeping things stocked. We were given a fruit bowl with two plates, napkin, and utensils the first day. After eating a banana and kiwi (with still a ton of fruit left), our plates/utensils/napkin were taken away and we had no way to eat the rest of the fruit (until we ordered room service a few days later). When I used one of the two washcloths the first day, it was taken by housekeeping and not replaced, leaving us with just one washcloth. Things like this were annoying but not the end of the world. The pool area is nice and the pool was heated to a nice temperature. The deeper part, for adults, was slightly colder but I think that's just because it's easier to heat the shallower parts. The pool seemed to be mostly geared towards children but my Husband and I enjoyed hanging out there anyway. The water slides were closed the entire week we were there. Not sure if they just close for the season? (We were there mid-September.) They have a water/fire/multimedia 12 minute show every night about a volcano (same show every night) and it was entertaining once but I think the space allocated for this could have been used better. Gardens were extensive and well maintained and the beach was accessible although you had to walk down a path with many stairs to get to it, making it only worth it one of the days we stayed. Heads up that the beach seems to only allow swimming from early summer until end of August. The hotel itself feels very old world Vegas and seems to be in need of much updating as wallpaper is peeling and decor is chipped/cracked/in need of love. There is a big duty free mall with several shops downstairs as well as a casino for foreigners only (you must show your passport). They also have a gym with an indoor pool but I didn't visit it as you must take off your shoes and go through separate male/female saunas to use it. (It was more spa-like than gym-like.) The biggest disappointment in our stay was the consistently crazily-expensive prices of the food here. The main buffet that faces the volcano show was $100 USD/pp and not even as extensive as a Las Vegas buffet. The other restaurants had main dishes for a median price of around $60 USD/dish - same for room service. The cheapest meal we could find in the whole hotel was a personal sized pizza for $33 USD. Even french fries by the pool (by themselves were over $20 USD. There are a few things within easy walking distance like a 7 Eleven, chicken restaurant, KFC, banana ice cream shop, some clothing shops, a (not great) korean bbq restaurant, the Teddy Bear Museum, Starbucks, Ripley's Believe It or Not, the K-Pop Museum, and a small chocolate museum. The staff were all very friendly but the English here was tough. I didn't feel that my questions were always understood and once, I was put in a taxi but their concierge after I explained where I needed to go (and he explained to the driver in Korean), but the driver kept asking me questions in Korean a block away from the hotel and we had to go back and I had to re-explain to the concierge where I needed to go so he could re-tell the taxi driver. (This taxi driver was terrible too but I won't blame that on the hotel.) In the end, yes the pool was nice to have but I don't think this hotel is worth the price. Nor does it deserve it's 5 star rating.

The hotel is enjoyable place for families traveling with kids as it has a great big outdoor pool which offers an entertainment show every night. Also, the hotel is next to lovely & quit beach as well as to many other museums and interesting places. The room is big with balcony facing the pool and the sea. We tried the room service for a dinar and service was great. We came from Saudi Arabia and we will go back with wonderful memories, thanks for that to Lotte Hotel in the paradise island (Jeju ).

The facilities of the hotel is incurable for kids. I went there for conference and I was pretty busy but the hotel provided all the entertainment that any kid would expect. From the swimming pool to the ketty rooms and the waterfront. The staff were nice and polite. The room is average. I will come back here again for sure if I visit Jeju in future!

Rooms in the main building were old. The bath tub leaked water as the plug did not work properly. The carpet had multiple stains. Mountain view gives you a great view of the car park and the mountains are far into the distance. Spa/sauna costs money despite the expensive rooms. Bed was only a double was expecting at least a queen-king sized bed for the price and size of the room. Bakery downstairs was pretty amazing. The outside pool and entertainment at night was pretty interesting.

It was nice to stay in the newly renovated room and it has such a nice view out side and really kind staffs to share the atmosphere. But it smells like a stable when we entered the hallway and the smell goes into the room as well. Is dampness causing this? Or just lack of air circulation? I worried my kids might get affected from the air

35, Jungmungwangwang-ro 72beon-gil Seogwipo Jeju Island

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Located in Jungmun, Lotte Hotel Jeju is a short distance from Jeju Teddy Bear Museum and PLAY K-POP. This 500-room, 5-star resort welcomes guests with conveniences like a casino, an outdoor pool, and an indoor pool. It's also close to Ripley's Believe It or Not Museum and Jungmun Golf Club.


Dining

Relish the Italian cuisine at Peninsula, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Lotte Hotel Jeju's 500 rooms are air-conditioned and provide refrigerators, minibars, and electric kettles. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters. Free bottled water, safes, and phones are other standard amenities.


Property features

Guests of Lotte Hotel Jeju enjoy a casino, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle at scheduled times for KRW 4500 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a sauna.

Room options

Deluxe Room, Lake View

Full 1 | Twin 2 | Sleeps 4

Deluxe Room, Terrace, Ocean View

Full 1 | Twin 2 | Sleeps 4

Premier Room, Ocean View

Full 1 | Twin 2 | Sleeps 4

Superior Room, Mountain View

Full 1 | Twin 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 746 reviews