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Lotte Hotel Jeju

5.0 out of 5.0

Recent guest reviews

This hotel is hard to review as it has the facilities of a great five-star resort, but the rooms are outdated and dirty. So lets start with the positive. The building, restaurants, pools, shops and staff are top in terms of luxury and service. It has a Duty Free shop, gym, spa, pastry shop, and art shop. Location is on the south side of the island and it feels isolated. However, there is a mini mall right beside the hotel and it is very close to the Bear Museum and Ripley's. The mini mall has a Fried Chicken place and a Korean restaurant with some good options (try the black pig BBQ.) If you take a tour to see the main attractions, it will take 1 hour to get to them. I personally prefer to stay in the Jeju city, but this is a good option if you want a retreat. Now lets do the bad. The hotel rooms are very outdated. I tried 2 different rooms with mountain and ocean view. Both had similar problems. The carpets were very dirty to the point that it was almost disgusting. One of the beds smelled like pee, for what I asked to be switched from the first room. The bathrooms, had some problems like the shower door not closing and also very outdated. Cleanliness, somehow acceptable, but I would not say they were crystal clean. In overall, I am rating it as 3 as it has some good features, but the main one that is the bedrooms were under par compared to other hotels. I would not say this is a five-star hotel until the rooms get to be renovated.

There's a nice feel to the hotel, something that says that it has been there for a while and witnessed a lot of stories... The rooms are somewhat old, but clean & beautiful... staff are very helpful and friendly. I love the fact that the spa opens till 11pm (so you can go to bed right after your massage)- they also provide in-room express massage treatment. Nice pool... several resturants... and a duty free in the hotel.

I have to agree with the other reviews who disagree that this is a 5 star hotel. While it was nice, it was not 5 star nice. We booked a standard garden view room but were updated to pool/partial ocean view room upon check-in which was nice. The room was not remodeled yet and honestly, they need to pick up the remodeling pace. The couch in our room was stained, the tiles in the bathtub cracked, the luggage bench ripped, the shower door would not stay closed (which was such a pain!), and the shower head sprayed in all kinds of mixed directions. Housekeeping was hit and miss. While I felt that they did a good job cleaning each day, they weren't very good and keeping things stocked. We were given a fruit bowl with two plates, napkin, and utensils the first day. After eating a banana and kiwi (with still a ton of fruit left), our plates/utensils/napkin were taken away and we had no way to eat the rest of the fruit (until we ordered room service a few days later). When I used one of the two washcloths the first day, it was taken by housekeeping and not replaced, leaving us with just one washcloth. Things like this were annoying but not the end of the world. The pool area is nice and the pool was heated to a nice temperature. The deeper part, for adults, was slightly colder but I think that's just because it's easier to heat the shallower parts. The pool seemed to be mostly geared towards children but my Husband and I enjoyed hanging out there anyway. The water slides were closed the entire week we were there. Not sure if they just close for the season? (We were there mid-September.) They have a water/fire/multimedia 12 minute show every night about a volcano (same show every night) and it was entertaining once but I think the space allocated for this could have been used better. Gardens were extensive and well maintained and the beach was accessible although you had to walk down a path with many stairs to get to it, making it only worth it one of the days we stayed. Heads up that the beach seems to only allow swimming from early summer until end of August. The hotel itself feels very old world Vegas and seems to be in need of much updating as wallpaper is peeling and decor is chipped/cracked/in need of love. There is a big duty free mall with several shops downstairs as well as a casino for foreigners only (you must show your passport). They also have a gym with an indoor pool but I didn't visit it as you must take off your shoes and go through separate male/female saunas to use it. (It was more spa-like than gym-like.) The biggest disappointment in our stay was the consistently crazily-expensive prices of the food here. The main buffet that faces the volcano show was $100 USD/pp and not even as extensive as a Las Vegas buffet. The other restaurants had main dishes for a median price of around $60 USD/dish - same for room service. The cheapest meal we could find in the whole hotel was a personal sized pizza for $33 USD. Even french fries by the pool (by themselves were over $20 USD. There are a few things within easy walking distance like a 7 Eleven, chicken restaurant, KFC, banana ice cream shop, some clothing shops, a (not great) korean bbq restaurant, the Teddy Bear Museum, Starbucks, Ripley's Believe It or Not, the K-Pop Museum, and a small chocolate museum. The staff were all very friendly but the English here was tough. I didn't feel that my questions were always understood and once, I was put in a taxi but their concierge after I explained where I needed to go (and he explained to the driver in Korean), but the driver kept asking me questions in Korean a block away from the hotel and we had to go back and I had to re-explain to the concierge where I needed to go so he could re-tell the taxi driver. (This taxi driver was terrible too but I won't blame that on the hotel.) In the end, yes the pool was nice to have but I don't think this hotel is worth the price. Nor does it deserve it's 5 star rating.

The hotel is enjoyable place for families traveling with kids as it has a great big outdoor pool which offers an entertainment show every night. Also, the hotel is next to lovely & quit beach as well as to many other museums and interesting places. The room is big with balcony facing the pool and the sea. We tried the room service for a dinar and service was great. We came from Saudi Arabia and we will go back with wonderful memories, thanks for that to Lotte Hotel in the paradise island (Jeju ).

The facilities of the hotel is incurable for kids. I went there for conference and I was pretty busy but the hotel provided all the entertainment that any kid would expect. From the swimming pool to the ketty rooms and the waterfront. The staff were nice and polite. The room is average. I will come back here again for sure if I visit Jeju in future!

Rooms in the main building were old. The bath tub leaked water as the plug did not work properly. The carpet had multiple stains. Mountain view gives you a great view of the car park and the mountains are far into the distance. Spa/sauna costs money despite the expensive rooms. Bed was only a double was expecting at least a queen-king sized bed for the price and size of the room. Bakery downstairs was pretty amazing. The outside pool and entertainment at night was pretty interesting.

It was nice to stay in the newly renovated room and it has such a nice view out side and really kind staffs to share the atmosphere. But it smells like a stable when we entered the hallway and the smell goes into the room as well. Is dampness causing this? Or just lack of air circulation? I worried my kids might get affected from the air

this is a beautiful resort on the beach of Jeju. stunning views. the facilities are 100%. the pool is large and accommodating. kids facilities are nice as well. however, the resort is not without quirks. housekeeping doesn't replace the free amenities. they tend to move things around the room. requested an iron and ironing board twice to no avail. staff is not always friendly. the in-resort food options are ridiculously expensive.

I am 6 years old and I like this hotel. Coz it's a nice hotel. I really like the Swimming pool. And there is a lot of hot tubs. The indoor pool was not so good because the kids pool is shallow and the deep pool is deep. The sauna was weird because people were naked. But I saw a make up room which was pretty cool because we get to blow our hair and put some cream and comb your hair. And put some lotion. And it was fun. If you come there you must try the hot tubs. We walked to the beach. It was not hard and not cold. The first time I went to the ocean it was kind of scary. You can ride a horse carriage at night outside the hotel. It is cool. It sucks that the water slide was always closed. The dragon lava show was brilliant. It was delightful. I really like the dragon because it says hello. And when it's almost the end of the show it says goodbye and does some tricks so we can remember him. Finished.

I stayed for 3 nights at this hotel while attending a conference at ICC, which is close by. It is large 5 star hotel with multiple restaurants ( Japanese, Korean, Italian, Buffet only , etc ) and bars. It has nice pool and it is nice walk with easy direct access to Jungmun beach. The rooms our nice and large and have most modern facilities expected in 5 star hotel of its type. The view from my room of the sea and the windmills (one of which is converted into a bar) was great. For those inclined to shopping there large Duty Free shopping complex on the premises. The banqueting facilities for conference are large and well appointed .

35, Jungmungwangwang-ro 72beon-gil Seogwipo Jeju Island

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Casino

Located in Jungmun, Lotte Hotel Jeju is a short distance from Jeju Teddy Bear Museum and PLAY K-POP. This 500-room, 5-star resort welcomes guests with conveniences like a casino, an outdoor pool, and an indoor pool. It's also close to Ripley's Believe It or Not Museum and Jungmun Golf Club.


Dining

Relish the Italian cuisine at Peninsula, one of 4 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

Lotte Hotel Jeju's 500 rooms are air-conditioned and provide refrigerators, minibars, and free bottled water. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Safes, phones, and desks are other standard amenities.


Property features

Guests of Lotte Hotel Jeju enjoy a casino, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle at scheduled times for KRW 4500 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and a sauna.

Room options

Deluxe Room, Lake View

Full 1 | Twin 2 | Sleeps 2

Deluxe Room, Terrace, Ocean View

Full 1 | Twin 2 | Sleeps 2

Premier Room, Ocean View

Full 1 | Twin 2 | Sleeps 2

Superior Room, Mountain View

Full 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 738 reviews