Quality Inn & Suites2.5 out of 5.0
Recent guest reviews
The wife and I have stayed at this hotel several times in the past and it was at best average. The walls are paper thin, and doors are slamming constantly. Heading to see family in b.c we stayed here to break up the trip. The so called queen sized bed was nothing more than a double and waa uncomfortable. My sleep was restless and woke up with a sore back. So driving back though to go home we thought we would get a kingsized bed and all would be good. Right? Wrong! It's 4:45am and I can hear the guy upstairs snoring after he partied until midnight. The heater on the wall sounded like an air compressor in a mechanics shop, and it wouldn't shut off for some strange reason. The bed though big was uncomfortable. The room needed more furniture and t.v was completely off to the left side of the bed. Not to mention my wife was almost attacked by a dog when she came though the front door. I'm done with place
We really enjoyed our stay there. Spent the night there after spending the day in Jasper. The pool and hot tub were nice and the breakfast was very good! My son and I had a chocolate waffle! The room was very clean and had a nice view from the balcony. If I could change anything I would like to see some USB ports in the lamps or something just because we had so many things that needed to be charged but that would be my only complaint. I would defiantly stay there again!
**Skip to bottom to avoid rant and just get the details** The reason this hotel did not receive a 1 star review from me is that, in the end--at the very least!--, they refunded half of my money. I don't take pleasure in writing a bad review. Or trashing someone's reputation, and I hope that is not what I'm ultimately doing. My hope is that by writing this I might save another traveler from staying here and going through what my wife and I (and our 2 dogs) went through. We chose the Quality Inn & Suites in Hinton because: A. it was pet friendly. and B. we were tired and the thought of pushing through Japser to get to BC after a very long day of driving from Saskatchewan was more than we could bear. We checked in at around 5:15 PM and put our luggage in the room. The decor was a little tired but for the price I wasn't expecting great things, so no biggie. we were initially not aware ****and this, dear reader, is an IMPORTANT detail of the story***that this hotel had a 24 hour check in policy. Even if we had known the moment we stepped up to the front desk it wouldn't have mattered because...well, let me get to that. This hotel is noisy beyond what I feel is reasonable for $200 property in a town the size of Hinton. My opinion. We were placed on the first floor, about 20 yard away from the front desk. The walls were so thin that we could hear every word spoken outside and next to us. Clearly. Every footfall above us was more than audible, it was pronounced. Whenever someone in another room used the plumbing (toilet, sink, shower, etc...) a sound similar to a small waterfall flowed right next to the bed. I'm not kidding. The dogs were upset by all of this and we did our best to calm them as we prepared for bed. There was no real sleep as guests were checking in constantly. I understand that the hotel, when allowing for 24 hour check in, cannot police the comings and goings of the guest but perhaps they could mitigate some of the disruption to settled guests with some minor sound proofing. Either in planning or now, after the fact, in improvements. The late evening shift change between the front desk receptionists included loud joking and laughing with ZERO evidence that they were concerned for disturbing anyone nearby. THIS WAS AFTER 11PM. This isn't rocket science. You work in a place where people come to sleep. It's a time of night i think most of us can agree on that is a passable bed time. Just be a *little* quiet. Just show a glimmer of a possibility that you are aware of your surroundings and that you care about your guests. My wife was very upset and she went to the front desk after the shift change to, I guess, complain--I mean, what else can we do at this point? The woman at the front counter was dismissive and cold. My wife was told they (the hotel staff) have no control over arriving guests noise. She was also told there was "nothing she could do for us" when asked if there was anyway to alleviate our discomforts. My wife was almost in tears when she came back in the room. we are coming onto midnight by this point and people upstairs are dragging things (luggage? furniture??) across the floor and the fact that she was dealt with in--at least by her description--was a cold unfeeling manner was too much for me. I headed out to the front desk to see for myself. When the clerk met me and I began to speak--before the 3rd word of my sentence had cleared my lips--her face was BLANK. Zero compassion, emotion, humanity. I got the same excuses and guarantees that "nothing can be done". I assured her there was. I have worked in customer service for most of my adult life (we are talking 30 + years) including owning my own retail-based business. I explained to her that I know EXACTLY what she's going though. Complaining customers are difficult. They drain you. But i also explained that when a customer comes to you--even before anything goes wrong--they simply want to feel like they matter. Like their wants and needs are being heard. You know, basic human level stuff. She was missing the mark here. The light came into her eyes and she did express, genuinely that she was sorry for what was going on but said, at this time of night, nothing could be done to help us. I got the "manager"'s name and told her we would be checking out. At 12:45 in the morning. After not sleeping and driving for 10 hours already. We drove though Japser and caught an hour and a half of sleep before continuing on to Victoria. Brutal. I've already gone on long enough, haven't I? Yes. Yes, I have. But i can't sign off before telling you that when I called the manager 2 days later--I needed that long to catch up on my rest--I was disconnected no less than 4 times. FOUR! That meant I explained the details of this even four times. Then after all of that I was given the same excuse offered on the night of this terrible stay. The final straw--when I described the "waterfall" plumbing feature--was him saying "no one else complained." This is the lowest form of defense when it comes to customer service. It's amateur hour type stuff. .... I finally got half my money back. I'm happy I at least managed that. if I hadn't this would be a one star--NO STAR!!--review. The summation of my experience: 24 hour check-in + Paper thin walls + no insulation around the plumbing (very loud water sounds next to bed) + a staff that seems uninterested in customer service = AVOID this property, please. I'm begging you.
We're an easy going family and typically have positive experiences. I booked here based on distance to Jasper and reasonable rates. We stayed on the 3rd floor and upon instantly arriving on the floor felt like a giant ashtray. Obviously a non-smoking hotel but you would never guess that. The rooms were gross smelling. The bed mattresses were terribly hard and uncomfortable including pillows. They had negative signage during breakfast about 'taking food' which seemed unprofessional compared to other hotels. The second night after an exhausted day in Jasper with sleeping kids discovered they accidentally deactivated our key cards requiring us to go reactivate them. The worse part of it was housekeeping did not clean our room, empty garbage or change towels while we were gone all day. The front staff had no authority to 'make it right' with the customer and tried even using excuses like perhaps we left the do. It disturb card in door (which we didn't). I would not ever go back or recommend to anyone. For $250/night better off going anywhere else. Very disappointing for cost and no ability to reasonably make it right.
This hotel is a decent hotel, comfortable beds and friendly staff. The problem I had was with my booking. I was travelling with my 2 dogs and booked my room through central booking. He said he had booked me a room and that it was $15 per dog. When I checked in there was no note about the dogs and I ended up being charged $20 per dog. Almost got denied a room because there were no dog friendly rooms left. Kind of annoying.
Just OK. This is a $109/night hotel that my work paid $271 for. It was noisy, only one elevator. Breakfast was ok, typical, nothing to get excited over. Lots of fast food restaurants available. Wifi was good and fast.
my family was visiting for the first time from England we could not find accommodation in jasper so stayed here the room was very clean there was complimentary tea and coffee all night in the lobby the staff were very friendly and the free breakfast in the morning was excellent so many choices even make your own waffles will definitely stay here again great job
My son, husband and I had a great stay at the Quality Inn in Hinton for our trip from Banff to Jasper. It is a little bit of a haul from Jasper, but we saw some of the best wildlife on our drives from Jasper to Hinton which made the distance worthwhile. The beauty of the area does not end at Jasper. It is a clean hotel in a good, easily accessible location. It is close to a Walmart and only a short drive to Tim Horton's. The pool/hot tub area is clean and it is practically empty at 4 in the afternoon. I'm sure it fills up later. My only wish is that it would have had a coin washer and dryer. At this point in our trip we needed to do some laundry and couldn't. But otherwise, great stay.
Excellent PQR. Family suite exceeded our expectations. Had even a separate room for the parents. A bit far from Jasper and the parks. Very nice staff. Only downside was the rather poor breakfast. Clean rooms. Recommended for families.
The AC in our room was fine until about 3AM when it was working on and off. Also at about 3AM there were LOUD noises coming from the floor above us. Couldn't sleep for the rest of the night. The sink in our room was dirty. We didn't have a good experience and therefore would not stay here again.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Located within a 5-minute walk of Hinton Golf Club, Quality Inn & Suites is within 2 miles (3 km) of Hinton Visitor Information Center. This 70-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi. Alberta Forestry Service Museum and Beaver Boardwalk are also close to this Hinton hotel.
Free continental breakfast is served each morning from 6 AM to 11 AM.
The 70 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with satellite channels, and free WiFi keeps guests connected. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other amenities include free local calls, ironing boards, and desks.
At Quality Inn & Suites, guests enjoy an indoor pool, a fitness center, and a spa tub. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, a meeting room, and a business center.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 194 reviews