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Shangri-La Hotel - Jakarta

5.0 out of 5.0

Recent guest reviews

Our suite check-in was 1 hour and 42 minutes late. During this time staff member of the hotel left our passports to the service desk without any supervision. To hotels credit, both issues were compensated with complementary services and items. Dissapointing experience and cannot recommend.

When I first arrived in Asia I stayed at the Shang in Jakarta for around 10 days. Since then I've stayed almost every month for 2/3 days and tried many other hotels in the region. The Shangri-La in Jakarta is by far the best and most consistent hotel experience I have found to date. Hilights are breakfast- which is excellent, not only with a vast range of cuisine but all consistently at a very high standard and the staff - who are all smiley and helpful and many now know me by name. The hotel rooms are good but nothing special, the gym has. Nice view and is of reasonable size for a hotel, the outdoor pool has a resort feel to it. The only negative I've experienced in 13+ visits is that when my shoe laces snapped no one could help! Enjoy!

I had the opportunity to stay at this hotel and the experience was superb! The staff were very friendly, super helpful and always smiling when they see me in and out from the hotel. The chinese restaurant dishes served were great and delicious! Thumbs up! I highly recommend this hotel to anyone going to Jakarta!

I was staying for 3 nights with my wife and one daughter from 24 - 27 Juni 2017. The hotel staffs were excellent from check in process, they provided me the room which suits my expectation. They also had varieties of kids activity during Eid Mubarak celebration which were really good for the family with young kids. The hotel room was big and comfortable so it caused the feeling to relax and located in the highest floor as we requested to be located with the high floor and good view. Breakfast also was excellent but it was too crowded with the people so you had to queue and wait to be served. However, this meant that the hotel was everyone's favorite. So overall, this is one of the best 5 stars hotel to bring the family for short holiday especially in lebaran. Definitely, we were delighted with everything that the hotel provided for us.

Good location in Jakarta, the room are presentable and clean with complete toiletries. New chinese restaurant JIA serving amazing food, tasty and yummy, i love the ambience very comfortable. Everyone was so accomodating and pleasant. I think you guys have the friendliest employees, Shout out to Niko staff in charge was amiable and ready to assist me with a smile. He have cater and delivered all i needs very well. This is my first time stay but i will be back again and when i do, i will be sure to stay here again.

We stayed at one bedroom suite with a very good price from With IDR 2,500,000 per night (approximately USD 200) we have a very spacious room with living room which was decorated very nicely. The room was very pretty and they had great beddings. Let me tell you our advantages for spending the aforementioned money: We got early check in from 10AM We got late check out until 4PM We got complimentary tea time from 2PM - 4PM at the Horizon Lounge We got complimentary free flow cocktail from 6 PM - 8PM at the Horizon Lounge The mini bar was free for the first round. This was the best deal for us!

We were making a short visit to Jakarta so chose this hotel as we're Golden Circle members. The club floor breakfast was so good that we didn't bother going downstairs, and the drinks and canapés (more like full blow meals) were fantastic. We were not particularly impressed with the Italian restaurant however.

Top hotel. Super bedrooms. Perfect service. Unlimited choices for breakfast, lunch and dinner. Best and biggest swimming pool ever. And that mid Jakarta. The absolute luxury without stupidities. A place to return every time that I am in Jakarta.

This hotel is amazing. THe location is near Plaza Indonesia and Grand Indonesia (two huge shopping malls). The price is ok. The swimming pool is huge and it feels like i'm in Bali. The Spa, Gym and Sauna room is awesome! The breakfast is so good as it have so many choices. The bakery sells awesome breads and donuts. The children activity (every Sunday) is ok. It has pony riding, bicycle, coloring, and many more. The hotel room is spacious and it has everything i need. The bathroom is luxurious. My family and I really enjoyed our stay here and we will be coming back again soon.

Everything about this hotel is unique, the receptionists were beyond professionalism. The connceris booked me a room in other city. The amenities and room service of the hotel is superb. Absolutely coming back

Kota BNI Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Tanah Abang, Shangri-La Hotel - Jakarta is within a few miles (5 km) of popular sights such as National Monument and Gelora Bung Karno Stadium. This 5-star hotel has 661 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and a 24-hour fitness center. Also close to this Jakarta hotel are Jakarta Cathedral and Welcome Statue.


Relish the international cuisine at SATOO, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Shangri-La Hotel - Jakarta's 661 recently renovated rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and ironing boards.

Property features

Shangri-La Hotel - Jakarta features an outdoor pool, a children's pool, and a health club. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Horizon Club, Room

Full 2 | King 1 | Sleeps 3

Suite, 1 Bedroom

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1468 reviews