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Shangri-La Hotel - Jakarta

5.0 out of 5.0

Recent guest reviews

Every staff is very helpful, room is awesome with a view of the city. Design style of the place is a bit old fashioned in my opinion. Internet is very fast and the pool is beautiful. Breakfast in Satoo is great, wide variety of food served.

I love shangrila it is the one of the best hotel in the world,so i recomend it to all my family and relative and frind to stay in shangrila hotel during their viste in any city they go 😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘😘👍👍😘👍😘😘😘😘😘👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😎👍😎😎👍

People are very accommodating. They can easily grasp command and instructions via English. Strong internet connection in the entire establishment. Food is also great showcasing Indonesian and Japanese cultures.

This hotel, albeit old, hasn’t lost its cachet. It’s still impressive. Service is top-notch and feel very genuine. Facilities is great, and I would say very family-friendly. Everything here compels me to be a loyal customer.

The staff are always professional and welcoming, the rooms are above average in size, the F & B options in the hotel are excellent, my first pick for staying in Jakarta. Whether for business or leisure, you will not be disappointed.

Great stay. Stayed in a Horizon Club room. Worth spending the little bit extra for access to the club. Good selection of food and drinks at the lounge. Club staff excellent. Room is reasonably large and very comfortable. A very good stay. Will happily stay again.

Your feet will sink into the pillowy soft silver carpet as you tip-toe to your king-size bed. The amenities were superb, coupled with an excellent dine-in-your-room menu. The staff are the front desk and porters at the door were very friendly and helpful. The breakfast was included with the room rate and there was a wide variety to choose from. A quick walk around the pool made me want to stay longer. I was sad to have to cut my visit short due to a family bereavement, but my experience was top notch.

Visited Jakarta for a number of business meetings, some were in malls and some other hotels and a few we had here. The lobby lounge is ideal for informal meetings and the Executive lounge had private meeting rooms which were perfect. The service was great in all areas and the rooms were a delight to stay in.

Stayed 2 nights on a recent business trip. It's an old hotel but rooms were recently renovated. Typical Shang hotel - breakfast had a good spread, great security (one of the main reasons I stay here) but disappointed with one incident where the lounge waitress took my order then completely forgot about it when somebody - presumably a VIP - called her over. I was made to wait and in the end I had to ask another one for what I wanted. Ordered Nasi Goreng for lunch but sadly, it wasn't good. In fact, it was one of the worst I've had in a Shang hotel. For a local recommended favorite, it was really disappointing. Also, they no longer have Bintang in the rooms. No local beer so my welcome amenity was replaced with Carlsberg. San Miguel or one of the Japanese beers would have been a much better substitute. Room was ok but surprised to see that the room slippers were not sealed in plastic. So were they used or new?? The hotel was near my meeting area but still took my more than 30mins to get there due to the famous Jakarta macet (traffic). Malls are nearby, if you're inclined to visit. Overall, it was just OK.

I have stayed at many shangri las and this one by far has exceeded my expectations in every way. Apart from the expected stuff like delicious breakfast, reliable wifi, super clean rooms and gorgeous butterfly shaped pool & great gym ...I got to experience every facet. Over a 6 week period, I got the opportunity to see more of the hotel than anyone normally would and it never failed to impress. Their head chef leads a great team from their pastry chef who is open to creating new deliciously delightful delicacies to tantalize the senses like the amazingly melt in mouth raspberry lemingtons to the sous chef who worked with me to create a healthy sustainable menu which included free range chicken and was antibiotic free I organised an event here -- from the sales to the events team -- experienced stellar service. Worked with wonderful professionals who were on call 24 hours a day to fix any issue no matter how small. Management always willing to learn, adapt and change quickly. Their kitchens comply with HACCP cleanliness standards & they are ISO 14001 certified. They have a robust food waste strategy and they also work to conserve 100 mangroves. The beds are comfortable. The service efficient and their security is the best in Jakarta from the perimeter, sniffer dogs to response rate at 3am when I mistook a colleague for an intruder ;) 😂😂😁 You can relax here knowing that their highly professional team have you covered. Cannot recommend this hotel enough.

Kota BNI Jakarta Jakarta

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Tanah Abang, Shangri-La Hotel - Jakarta is within a few miles (5 km) of popular sights such as National Monument and Gelora Bung Karno Stadium. This 5-star hotel has 661 guestrooms and offers conveniences like 4 restaurants, an outdoor pool, and a 24-hour fitness center. Also close to this Jakarta hotel are Jakarta Cathedral and Welcome Statue.


Relish the international cuisine at SATOO, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.


Shangri-La Hotel - Jakarta's 661 recently renovated rooms provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, safes, and ironing boards.

Property features

Shangri-La Hotel - Jakarta features an outdoor pool, a children's pool, and a health club. There's free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Room options

Horizon Deluxe, Room, 1 King Bed - Free Portable Wi-Fi Device

King 1 | Sleeps 3

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 3

Horizon Deluxe, Room, 2 Twin Beds - Free Portable Wi-Fi Device

Twin 2 | Sleeps 3

Suite, 1 Bedroom - Free Portable Wi-Fi Device

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 1543 reviews