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Croc's Resort and Casino - All Inclusive

4.0 out of 5.0

Recent guest reviews

No hot tub which is a huge disappointment. Once the sun went down in the afternoon, the pool was too cold. Why build hot tubs with cold bubbling water? Also, restaurants were very limited. Not much variety.

It’s basically a hookerhotell!! Not for family not for couples. Drinks and vine watered out, bad bad bad. Had to write a evaluation for every meal, this way you are forced to write positive in order to not offend workers and staff who basically was very nice.

Great location excellent security services. The front desk staff is rude and disorganized. I brought a few issues about my room to their attention and it felt like they were laughing at me and never sent anyone to fix the issues. I had clogged drains in the bathroom, my entry door would not lock the dresser drawers were not opening and the shower had issues.

ALL INCLUSIVE IS TERRIBLE CHECK INN AFTER EVERYTHING WAS CLOSED AND CHARGED FOR EXTRA GUEST CPULDNT MAKE RESERVATIONS IN TESTAURANT EVEN THOUGH IT WAS EMPTY MEALS WERE POOR AND SCHEDULE AT TIMES FOR YOUTO MISS THEM ALL INCLUSIVE SCAM

LAPTOP STOLEN. Front desk staff very unhelpful. Management rude and unprofessional. DON'T STAY THERE. I haven't visited more than 55 countries and stayed in hundreds of hotels. This was my worst nightmare. I believe hotel's management is involved in this theft nexus.

Sheets were never changes in my room. Missing towels always. Room was hot all the time. Asked for fan- they said none was available. Personal seemed like they were scared to death to lose their jobs. Always asking me to fill out surveys-after every meal! I would offer this hotel to anyone!

Had a awesome time wonderful pool and right on the beach we slept on the beach really a wonderful time

Nothing short of wonderful and we will go back. The staff was very good, location excellent and the excursions we took were enjoyable.

Everyone thats works there is excellent. From Arlene, Swanee, Reebeeca, Jhonny,Jorge and Logan you womt find a better staff. One person especially at the bar that love the 49's made my week fantastic. I visited this hotel by myself and yheu made me fill like i was at home with all my friends.

Great hotel and definitely one of the newer ones in the area.Quick cab ride to downtown and very safe.

All positive. Extremely accommodating competent staff. Excellent beds. Great night's sleep. Breakfast and wifi good.

The staff made this place the best stay I have enjoyed in a long time or ever. Everyone was extremely helpful with everything from food to phone calls, even helping me change flights with my airline.

Very satisfied, staff was very friendly, hotel is nice

Great Pool, great location beachfront. Food and beverages was overpriced.

Very Good, I will stay there again when visiting Jaco.

This hotel is amazing. It's about a 10min walk to downtown Jaco and is located right on the beach. My room was on the side so I had both ocean and mountains views.

For the last three days of our vacation we decided to stay at Croc's. It was on the beach, newer and with good reviews. Firsts off I have to say that this is a very clean and modern hotel. It's not huge but just big enough. The pool area is nice with plenty of loungers to relax on 95% of the time. The pool bar is good with a decent selection of expensive cocktails. $10 US plus tip for most of them. Beach is nice. Room: We had an ocean front room with a nice size balcony. Excellent view of the pool and ocean. The king beds was fantastic with really comfortable oversized feather pillows. The one minor grip was the noise that can be heard in the hallways if people are being loud. The hallways are very wide and tall and tend to echo. However, Croc's did a VG job of managing who is on what floor. I believe the locals who come here to party are loud so maybe they put them on different floors. Why do I feel this hotel has an Identity crisis. It's not sure what it wants to be. It has a Casino so it attracts a certain type of Vegas crowd. Smokers and party types. However, it also seems to want to cater to family's and couples on vacation. There is also a darker side albeit small but since Prostitution is legal in CR we saw a hand full of old men with there very young female "escorts". Kinda put a damper on things at the pool to see it. Im not sure why Croc's even allows this on there property. Not what you want to see at a family or couples style hotel ever.

800 metros norte del Banco de Costa Rica Jaco Puntarenas

Hotel highlights

  • Steps from Jaco Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Croc's Resort and Casino - All Inclusive places you next to Jaco Beach and within 2 miles (3 km) of other popular attractions like Rainforest Adventures Costa Rica Pacific Park. This 152-room, 4-star hotel has a full-service spa, a casino, and 3 restaurants.


Dining

Free buffet breakfast is served each morning from 6:00 AM to 9:30 AM. Get your fill of Italian cuisine for breakfast, lunch, or dinner at La Stanza, one of 3 onsite restaurants, or enjoy the ocean views at Adacus. You can get a quick energy boost at the coffee shop/café.


Rooms

A flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and the bathroom offers a soaking tub, a hair dryer, and free toiletries. Other standard amenities include an iPod dock, a living room, and a dining area.


Property features

Guests of Croc's Resort and Casino - All Inclusive have access to a full-service spa, a casino, and an outdoor pool. Valet parking is USD 6.00 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for USD 120 per vehicle one-way. The front desk is staffed 24/7 to help with concierge services, and answer any questions about the accommodations. Other amenities at this all-inclusive hotel include a fitness center, a spa tub, and free WiFi in public areas.

Room options

Presidential Suite

King 1 | Sleeps 2

Deluxe Room, Balcony, Mountain View

Queen 2 | Sleeps 4

Junior Suite, Terrace, Ocean View

King 1 | Sleeps 2

Deluxe Room, Ocean View

Queen 2 | Sleeps 4

Guest reviews for Croc's Resort and Casino - All Inclusive

Everyone (24) Couples (2) Family (1) Other (3)
3
Friends Families

No hot tub which is a huge disappointment. Once the sun went down in the afternoon, the pool was too cold. Why build hot tubs with cold bubbling water? Also, restaurants were very limited. Not much variety.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

Thank you very much for you comments, we´ll take it into account to improve our services! Best Regards!

1
Everyone

It’s basically a hookerhotell!! Not for family not for couples. Drinks and vine watered out, bad bad bad. Had to write a evaluation for every meal, this way you are forced to write positive in order to not offend workers and staff who basically was very nice.

By on Apr 30, 2019

Review comment responded on May 6, 2019

Thank you for the feedback. Contrary to your comments; as a family-friendly resort, the safety and comfort of our guests are our top priority. Our hotel abides by the Institute of Costa Rican Tourism Code of Conduct to assist in the fight to stop commercial sexual exploitation. Therefore we only allow identified registered guests to enter and stay in our guest rooms. Also, we ask for guest reviews regarding meals so that we can offer an exquisite dining experience to all of our guests. We are sorry you did not have an enjoyable stay, but as we continue to improve upon guest accommodations, we hope you will come back and see us. Take care.

4
Everyone

By on Apr 24, 2019

5
Everyone

By on Mar 31, 2019

4
Everyone

By on Feb 19, 2019

4
Everyone

Great location excellent security services. The front desk staff is rude and disorganized. I brought a few issues about my room to their attention and it felt like they were laughing at me and never sent anyone to fix the issues. I had clogged drains in the bathroom, my entry door would not lock the dresser drawers were not opening and the shower had issues.

By on Feb 3, 2019

Review comment responded on Feb 4, 2019

Thank you for your helpful feedback, we view all comments as an opportunity to grow. It pleases us to see that you appreciated our excellent location and great security services. We're very sorry that a member of our team at the front desk was unable to provide the attentiveness that you deserve in addressing your concerns. That is not typical for us and will be dealt with immediately, along with the maintenance issues that you brought to our attention. We truly appreciated the chance to be your host and would be delighted to welcome you back during your next visit to the area.

1
Everyone

ALL INCLUSIVE IS TERRIBLE CHECK INN AFTER EVERYTHING WAS CLOSED AND CHARGED FOR EXTRA GUEST CPULDNT MAKE RESERVATIONS IN TESTAURANT EVEN THOUGH IT WAS EMPTY MEALS WERE POOR AND SCHEDULE AT TIMES FOR YOUTO MISS THEM ALL INCLUSIVE SCAM

By , from Chicago on Sep 4, 2018

1
Everyone

LAPTOP STOLEN. Front desk staff very unhelpful. Management rude and unprofessional. DON'T STAY THERE. I haven't visited more than 55 countries and stayed in hundreds of hotels. This was my worst nightmare. I believe hotel's management is involved in this theft nexus.

By , from California on May 29, 2018

Review comment responded on Jun 1, 2018

Thank you for your comment. Upon investigation, we find no evidence of this complaint to our Front Desk Team. We also checked with our Security Staff and they too have no record of this issue. The other comments that you did leave us while on property (about your extensive travel background) made no mention of a missing laptop. Enjoy your travels…

1

awful place to stay

Everyone

Sheets were never changes in my room. Missing towels always. Room was hot all the time. Asked for fan- they said none was available. Personal seemed like they were scared to death to lose their jobs. Always asking me to fill out surveys-after every meal! I would offer this hotel to anyone!

By , from Orange Beach, Al on Mar 12, 2018

Review comment responded on Mar 16, 2018

Dear Steve, Thank you for notifying us of your experience. We are very sorry to read that your visit with us fell unusually short of your standards. The conditions that you have described are unexpected and we apologize for any miscommunications that occurred with our housekeeping team. Our objective is to provide each and every guest with a relaxing and refreshing escape and we regret that we did not put our best foot forward. Guest feedback is important to us as we are always hoping to improve. We apologize if our team seemed overly eager with the survey requests and we will use this feedback to find a better approach. Should your travels bring you back to the area, please allow us the opportunity to make it up to you for our shortcomings.

5

very impressive

Everyone

Had a awesome time wonderful pool and right on the beach we slept on the beach really a wonderful time

By , from chicago on Mar 5, 2018

Review comment responded on Mar 5, 2018

Dear Mark, It's important to us that everyone who stays at Croc's Resort & Casino has a wonderful visit, so it's gratifying to know we succeeded with you. We're so pleased our proximity to the beach helped make your stay special and that you enjoyed relaxing by the pool. If your adventures bring you back to the area, we welcome you to stay with us again.

Croc's Resort and Casino - All Inclusive

800 metros norte del Banco de Costa Rica, Jaco, Puntarenas
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.