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Recent guest reviews

Nice place to stay with your family. Should have facilities from the hotel at the beach area but overall everything was fine.

The rooms were great and the lobby staff very kind. However some staff at the restaurants were very rude. The food menu could be better with more options to choose from. We were told there was no tables available when in fact half of the room was empty.

The staff very helpful and great service Special Rafael at the breakfast time 5 stars for him

The best was the room, the variety and quality of the food and the very good service of the people in the eating rooms and the bars. The worst (and the unique we did not like in our stay) was the check-in. No courtesy and empaty of the lady who said to be the service manager. Nothing criterious to leave us make our check-in a couple of hours before the established time (the hotel was only partially occupied). Whe could not take our lunch the first day and neither the last day, because our departure time flight. So we did not received what we paid for (one lunch less, never received). Very bad.

No hot tub which is a huge disappointment. Once the sun went down in the afternoon, the pool was too cold. Why build hot tubs with cold bubbling water? Also, restaurants were very limited. Not much variety.

It’s basically a hookerhotell!! Not for family not for couples. Drinks and vine watered out, bad bad bad. Had to write a evaluation for every meal, this way you are forced to write positive in order to not offend workers and staff who basically was very nice.

Great location excellent security services. The front desk staff is rude and disorganized. I brought a few issues about my room to their attention and it felt like they were laughing at me and never sent anyone to fix the issues. I had clogged drains in the bathroom, my entry door would not lock the dresser drawers were not opening and the shower had issues.

ALL INCLUSIVE IS TERRIBLE CHECK INN AFTER EVERYTHING WAS CLOSED AND CHARGED FOR EXTRA GUEST CPULDNT MAKE RESERVATIONS IN TESTAURANT EVEN THOUGH IT WAS EMPTY MEALS WERE POOR AND SCHEDULE AT TIMES FOR YOUTO MISS THEM ALL INCLUSIVE SCAM

LAPTOP STOLEN. Front desk staff very unhelpful. Management rude and unprofessional. DON'T STAY THERE. I haven't visited more than 55 countries and stayed in hundreds of hotels. This was my worst nightmare. I believe hotel's management is involved in this theft nexus.

Sheets were never changes in my room. Missing towels always. Room was hot all the time. Asked for fan- they said none was available. Personal seemed like they were scared to death to lose their jobs. Always asking me to fill out surveys-after every meal! I would offer this hotel to anyone!

Had a awesome time wonderful pool and right on the beach we slept on the beach really a wonderful time

Nothing short of wonderful and we will go back. The staff was very good, location excellent and the excursions we took were enjoyable.

Everyone thats works there is excellent. From Arlene, Swanee, Reebeeca, Jhonny,Jorge and Logan you womt find a better staff. One person especially at the bar that love the 49's made my week fantastic. I visited this hotel by myself and yheu made me fill like i was at home with all my friends.

Great hotel and definitely one of the newer ones in the area.Quick cab ride to downtown and very safe.

All positive. Extremely accommodating competent staff. Excellent beds. Great night's sleep. Breakfast and wifi good.

The staff made this place the best stay I have enjoyed in a long time or ever. Everyone was extremely helpful with everything from food to phone calls, even helping me change flights with my airline.

800 metros norte del Banco de Costa Rica Jaco Puntarenas

Hotel highlights

  • Steps from Jaco Beach
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Barrio Los Faroles, Croc's Resort and Casino is adjacent to Jaco Beach with other popular attractions like Rainforest Adventures Costa Rica Pacific Park within a within a few miles (5 km). This 152-room, 4-star hotel has a full-service spa, a casino, and 4 restaurants.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM. There are ample dining options with 4 onsite restaurants, including La Stanza, which specializes in Italian cuisine and serves breakfast, lunch, and dinner, and Adacus with its ocean views. You can get a quick energy boost at the coffee shop/café.


Rooms

Croc's Resort and Casino's 152 individually decorated rooms provide iPod docks, coffee makers, and safes. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer free toiletries and bathrobes. Other standard amenities include phones and desks.


Property features

Guests of Croc's Resort and Casino have access to a full-service spa, a casino, and an outdoor pool. Onsite parking is available, both free self and paid valet parking (CRC 6.00 per day)—also useful is an airport shuttle (available 24 hours) for CRC 120 per vehicle one-way. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this beach hotel include a fitness center, a spa tub, and free WiFi in public areas.

Room options

Deluxe Room, 1 King Bed, Mountain View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Ocean View

1 King Bed | Sleeps 2

Deluxe Room, 1 King Bed, Balcony, Ocean View

1 King Bed | Sleeps 2

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

2 Queen Beds | Sleeps 4

Guest reviews for Croc's Resort and Casino

Everyone (26) Couples (3) Family (5) Other (3)
5
Family with small children Family

Nice place to stay with your family. Should have facilities from the hotel at the beach area but overall everything was fine.

By on Feb 25, 2020

Review comment responded on Feb 27, 2020

Thank you for the opportunity to host you during your recent visit. We're delighted you enjoyed your stay with your family and hope you had a memorable trip. Thanks for your suggestion regarding the facilities at the beach, as well. Unfortunately, a permit is required to provide chairs and other amenities on the beach, and we have not been able to acquire one as of yet. If we were to provide these facilities, we would receive a ticket from the municipality. Nonetheless, we trust you had a relaxing visit. Please allow us to welcome you back the next time you're in the area.

3
Family Family with small children Family

The rooms were great and the lobby staff very kind. However some staff at the restaurants were very rude. The food menu could be better with more options to choose from. We were told there was no tables available when in fact half of the room was empty.

By , from California on Feb 12, 2020

Review comment responded on Feb 14, 2020

Dear Marvin, Thank you for notifying us about your recent experience. While it's great that you appreciated our fabulous rooms and friendly lobby service, we apologize for the perceived rudeness of some restaurant staff members. This will be reviewed with the team as guest satisfaction is our top priority. Our Executive Chef is now working on food specials to add to all the restaurants (different ones) to provide our customers with more and better options for food! These will be available in a couple weeks from now! We hope for another chance to serve you and improve your perceptions.

5
Family

The staff very helpful and great service Special Rafael at the breakfast time 5 stars for him

By on Feb 2, 2020

Review comment responded on Feb 3, 2020

It was our pleasure to serve you, and we're thankful for your wonderful review. We're glad you appreciated the exceptional service of our fantastic staff; they'll be delighted to hear your kind remarks. Please allow us to welcome you back the next time you're in the area.

4
Partner Couples

The best was the room, the variety and quality of the food and the very good service of the people in the eating rooms and the bars. The worst (and the unique we did not like in our stay) was the check-in. No courtesy and empaty of the lady who said to be the service manager. Nothing criterious to leave us make our check-in a couple of hours before the established time (the hotel was only partially occupied). Whe could not take our lunch the first day and neither the last day, because our departure time flight. So we did not received what we paid for (one lunch less, never received). Very bad.

By on Nov 29, 2019

Review comment responded on Dec 2, 2019

Thank you for staying with us and taking the time to share your thoughts. We're glad our cozy rooms and excellent onsite dining were to your liking. However, we apologize for any issues during check-in as well as for any oversight with one of your meals. We'll look into this further, and we hope to see you again during your next trip.

4
Everyone

By on Nov 18, 2019

3
Friends Family

No hot tub which is a huge disappointment. Once the sun went down in the afternoon, the pool was too cold. Why build hot tubs with cold bubbling water? Also, restaurants were very limited. Not much variety.

By on Jun 16, 2019

Review comment responded on Jun 16, 2019

Thank you very much for you comments, we´ll take it into account to improve our services! Best Regards!

1
Everyone

It’s basically a hookerhotell!! Not for family not for couples. Drinks and vine watered out, bad bad bad. Had to write a evaluation for every meal, this way you are forced to write positive in order to not offend workers and staff who basically was very nice.

By on Apr 30, 2019

Review comment responded on May 6, 2019

Thank you for the feedback. Contrary to your comments; as a family-friendly resort, the safety and comfort of our guests are our top priority. Our hotel abides by the Institute of Costa Rican Tourism Code of Conduct to assist in the fight to stop commercial sexual exploitation. Therefore we only allow identified registered guests to enter and stay in our guest rooms. Also, we ask for guest reviews regarding meals so that we can offer an exquisite dining experience to all of our guests. We are sorry you did not have an enjoyable stay, but as we continue to improve upon guest accommodations, we hope you will come back and see us. Take care.

4
Everyone

By on Apr 24, 2019

5
Everyone

By on Mar 31, 2019

4
Everyone

By on Feb 19, 2019

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