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Recent guest reviews

Nice pool, great view of the city, on the river walk. Has a nice bar but restaurant only serves breakfast

Big rooms

The property was unique but is in an odd part of town. The cleanliness of the hotel room was not amazing as many surfaces were quite dusty. There were a lot of high-pitched beeping noises throughout the night that were not ideal.

Clean, nice inside and surprisingly elegant. Walking distance to riverwalk

Check in was quick and easy. Staff was friendly and hotel was clean.

This was one of the most comfortable nights of sleep I’ve ever had away from home. The Hotel is older and could use some TLC on the exterior, but they absolutely won on the cleanliness and comfort of the rooms as well as price. The in-house bar had great service and specials! We Will be back.

It was relatively clean. I did not like the parking plus I had to pay for it.I was told that the charge for parking would be taken off , but it wasn't . WiFi did not work in the room. Cable TV was not watchable (The TV signal was in and out ). Beds were uncomfortable.

This was a nice hotel. But there was loud music in the lobby I could hear at 4am and a bar underneath our room that was also loud in the lobby til almost midnight. The staff was okay forget a few things with room service. But overall nice facility. And room service knocked loud and just entered our room without much time for me to go to the door and spoke poor English. Overall experience was decent besides those things.

Wifi and phone never worked during my 3 days of stay. Parking lot doesnt look safe during night time. Towles were not replaced and room is not cleaned well.

River walk was nice. Hotel was nice, still hAd construction going on outside

I liked the decor and openess of the entrance but I did not like the construction areas, how they charge tax on self parking.

The area is trying to recuperate from Jacksonville Landing and other business drying up in this area. Parking lot is laid out very awkward. Elevator is not centrally located to parking lot. Also did not realize a $10 per day fee for parking would be required. The value was good, clean rooms, and friendly staff. Campus was very quiet due to not much poits of interest around the hotel.

The property was under construction on the outside parking lot area

Prudential Dr Jacksonville FL

Hotel highlights

  • Close to Florida Theatre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown Jacksonville within a short walk of Baptist Medical Center Jacksonville, Southbank Hotel Jacksonville Riverwalk is within 2 miles (3 km) of other popular sights such as VyStar Veterans Memorial Arena. This 3.5-star hotel has 322 guestrooms and offers an outdoor pool, free in-room WiFi, and a fitness center.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.


Rooms

All 322 rooms provide microwaves, coffee makers, and free weekday newspapers. Guests can expect to find free WiFi and 42-inch flat-screen TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free local calls, laptop-compatible safes, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

At Southbank Hotel Jacksonville Riverwalk, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Self parking is available for USD 10 per day. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and express check-out.

Room options

Room, 2 Queen Beds, Non Smoking, Pool View

2 Queen Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Junior Suite, 1 Bedroom, Non Smoking, View (Partial Water View)

1 King Bed | Sleeps 4

Room, 1 King Bed, Non Smoking, Pool View

1 King Bed | Sleeps 2

Guest reviews for Southbank Hotel Jacksonville Riverwalk

Everyone (37) Couples (3) Family (13)
5
Everyone

Nice pool, great view of the city, on the river walk. Has a nice bar but restaurant only serves breakfast

By on Jun 15, 2021

5
Everyone

Big rooms

By on May 30, 2021

5
Everyone

By on Mar 21, 2021

3
Business Business

The property was unique but is in an odd part of town. The cleanliness of the hotel room was not amazing as many surfaces were quite dusty. There were a lot of high-pitched beeping noises throughout the night that were not ideal.

By on Dec 23, 2020

5
Family Family

Clean, nice inside and surprisingly elegant. Walking distance to riverwalk

By on Oct 26, 2020

4
Partner Couples

Check in was quick and easy. Staff was friendly and hotel was clean.

By , from Jacksonville on May 31, 2020

Review comment responded on Jul 12, 2020

Thank you CJ for taking the time to leave us your feedback! We are so glad you found the staff so friendly and accommodating! We are glad we were able to meet your expectations. We hope on your next visit with us, we are able to exceed those! Thank you, Southbank Hotel-Jacksonville Riverwalk

5
Everyone

This was one of the most comfortable nights of sleep I’ve ever had away from home. The Hotel is older and could use some TLC on the exterior, but they absolutely won on the cleanliness and comfort of the rooms as well as price. The in-house bar had great service and specials! We Will be back.

By on Feb 23, 2020

1
Family Business Business

It was relatively clean. I did not like the parking plus I had to pay for it.I was told that the charge for parking would be taken off , but it wasn't . WiFi did not work in the room. Cable TV was not watchable (The TV signal was in and out ). Beds were uncomfortable.

By on Feb 1, 2020

Review comment responded on Feb 1, 2020

Mr./Ms. Anonymous, Thank you for providing us with your feedback. I have taken time to review all your concerns and will surely work on them with my team to overcome these incidents in the future. Please allow us to assure you a better guest experience in the future and the opportunity to win your confidence. I am sure in your next visit we will make it right. I am the Front Office Manager here at the hotel and my goal is to make sure each guest has a tailored individual experience that makes them feel like a part of our family. My goal, along with the entire Lexington team, is to establish continuous and lasting relationships with our guests. We want to understand our guests and their needs in order to anticipate and exceed their top notch expectations. I want to again take a moment to assure you that I have reviewed all of your comments and concerns you have provided and I am working diligently with my Executive Housekeeper and Chief Engineer to make sure we address these concerns. Thank you again for your time and input; it is sincerely appreciated. If there is anything we can do to make your next stay with us exceptional, please do not hesitate to let us know and we will make it right! We hope to welcome you back to our home soon! Very respectfully, April Ouellette

3
Family with small children

This was a nice hotel. But there was loud music in the lobby I could hear at 4am and a bar underneath our room that was also loud in the lobby til almost midnight. The staff was okay forget a few things with room service. But overall nice facility. And room service knocked loud and just entered our room without much time for me to go to the door and spoke poor English. Overall experience was decent besides those things.

By on Jan 26, 2020

2
Everyone

By on Jan 19, 2020

Southbank Hotel Jacksonville Riverwalk

1515 Prudential Dr, Jacksonville, FL 32207
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