Knights Inn Jacksonville2.0 out of 5.0
Recent guest reviews
We stayed one night there while traveling. The price was very low but the room was clean and the morning breakfast had little variety but the area was clean. The only issue was that the room seemed very damp as it was very humid when we were there...even for February. We would stay there again if we needed to make a stop on our travels.
This is a no frills place to stay, if you are looking for fancy then this is not the place for you. If you are looking for a place to sleep that is fairly clean on a budget then this is perfect. The room was in fairly good condition and everything worked as expected, the bed was comfortable and the bathroom and carpets were in good shape.
I have been going to the Knight's Inn at this location for a couple of years from time to time, while visiting family on the west side. The place has always been affordable, which is why I have always looked past the filthy rooms and seedy people living there. Unfortunately, the last time I stayed there, I experienced such poor customer service and disrespect from the staff that I no longer will stay there. I will say the general manager was very apologetic when I called to inform him about my experience a couple days later. The woman at the front desk, as well as the cleaning staff, showed absolutely zero professionalism or sympathy, even after I pointed out their mistake with my booking and customer service experience there as well. The cleaning staff laughed at me and made racial slurs at me when I went to make a complaint at the front desk! The assistant manager looked as if she wanted to jump me, after I simply asked the question, "excuse me?"....I had to explain to her that I was simply asking her to repeat her last statement. I left feeling that the women working had some kind of personal problem with me for no reason. I was so shaken up by their disrespect. I hope that the appropriate changes in customer service training will be taken for the sake of the other customers like me.
We stay here when we come to Jacksonville to visit family. I woke up early this morning and tried to go to the pool only to find that the gate was locked. As you can see by my picture I'm sitting outside the pool area in my own chair. I went to the office to ask what time the pool open she tells me 11 o'clock. The reason being 11 o'clock they don't want the ones checking out that day to be able to go to the pool plus they're trying to keep the noise down for the one sleeping in go figure. What the front desk should be considered about is the drunks standing outside on the 2nd floor being loud! They are the reason I'm up so early!!!
The location near the highway was a plus, but did not appear to be in the best part of town. The staff was very friendly, however, the rooms were not in the best condition. Furniture was very worn, hairdryer did not work, water did not get cold, it remained luke warm to hot. The continental breakfast was limited in food and there was a roach that crawled across the counter. Very disappointing.
Clean rooms with nice beds, friendly staff and reasonable rates.... Glazed donuts at breakfast were good. We stayed for a few days and it was worth the price, hotel wasn't far from downtown and the lady at the front desk was very helpful when it came to helping us find things to do while we were in town !
Came here for the Georgia Florida game. Yes the rooms could use some renovations but what is important for me is that the room was clean. The sheets were bright white and smelled clean. The towels looked new. We had one problem with the smoke detector, and it was taken care of quickly. Yes one of the drawers was missing a handle and there was wall patches in the bathroom, but it was clean. Overall we were happy with what got and the price.
The worst! Not only is the place shady, its dirty,staff very rude. Went to the beach while gone someone went in my room and went through everything in it. The removed furniture, and not for any reason i was aware of. They went through my underwear, clothes, and everything else. There was cigarettes missing. When went to the desk to ask what,why, or who was in our room without telling us and for no good reason, she couldn't tell me anything and was rude while she offered excuses. Very upset i wanted to call the police they said they would kick us out and not refund our money.We left next day. This hotel is unprofessional and very shady. AWFUL!!!!
No it's not a Holiday Inn or even a Days Inn, so if you are into that don't stop here. If you are looking for a place you feel safe for yourself and the car, it's OK. If you want to pick it apart, you can do so, but what the heck for $37 for this senior with tax. It was formerly a Motel 6 up until last month. Nothing new has been done, that I can tell, except that security and the front desk have been upgraded to ward off many of the downfalls of Motel 6. There are not people circling the lot and milling around. It may change, but I plan to stay there again.
The customer service when I checked in was average could have been a little more friendly. Rooms were ok in need of a make over. The security guard was the best I've seen in a long time. I really think they were in a process of re modeling at least I hope. Breakfast was on . The house keeping was excellent she took her time with each room give her an A plus.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in West Jacksonville, Knights Inn Jacksonville is 2.9 mi (4.7 km) from Hyde Park Golf Club and within a 10-minute drive of Cummer Museum of Art and Gardens. This 73-room motel welcomes guests with free breakfast and conveniences like an outdoor pool and free in-room WiFi. Jacksonville Museum of Modern Art and Jacksonville Landing are also within a 15-minute drive.
Free continental breakfast is included with your stay.
The 73 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Free local calls and ironing boards are also standard.
Knights Inn Jacksonville features an outdoor pool, free WiFi in public areas, and a business center. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. Additional amenities include a seasonal outdoor pool, an arcade/game room, and express check-in.
Reviews from Trip Advisor
31% of guests recommend this hotelTotal of 29 reviews