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Jacksonville Plaza Hotel & Suites

2.0 out of 5.0

Recent guest reviews

Switched 2 rooms and each room smelled super moldy and the bed sheets and blankets look unwashed and very dirty. Front desk attendant was pleasant and accommodating thankfully and was able to switch my room twice. The hotel needs a complete make ocer and was misleading with pictures. Pictures were probably from 15 years ago

We needed a room near the airport and this one was only a couple miles away the staff was courteous and we enjoyed our stay

Room was great but we was close to reception desk so it was noisy but would definitely recommend to anyone room was nice & cool had everything we needed everything was in good condition needed a wider shower curtain in shower but that's only complaint I have it's nice that it was close to airport that's reason I choose it but I was very pleased all around

I paid in full 1 week prior to my stay. When I got there, they needed my card to place a hold on it. Unfortunately I had to cancel card on my 16 hr drive there because it was lost. They waited until 1 in the morning to wake me up and have me prove my payment by emailing them a photo from my bank statement. We could of handled this before I want to bed, seems how I arrived there at 3pm. The guy was polite and apologetic the next day at check out, but I was highly disappointed seems how I had just went 2 days without sleep and I suffer from insomnia. I was finally asleep when they kept calling my room at 1am. Next time, just make sure it is handled at check in please

First room we got put in reeked of mold and made us feel ill. Staff graciously moved us to another room which was better. However, when we got to the room someone else appeared to be in it. We could hear voices and the built lock was locked. Maintenance went up to check it and told us that it was fine. The next time we went up we had no issues getting in the room. We also noticed the door next to our first room had a bloody hand print on it. Just an odd experience in general.

Beside the location being close to the airport, nothing else's was good. The room very uncomfortable bed , small bathroom. Shower was slow water. Towels were very cheap. Breakfast was terrible.

Great hotel, nice location, very clean and spacious room! I would definitely stay there again.

The Jacksonville Plaza Hotel was an okay budget hotel. We were only overnighting on our way to Tampa, so it was fine. While the room was clean (save for the fridge, which still had someone else's food in it), the decor / condition was quite in need of a refresh. There was no closet or bureau, nor was there a suitcase stand. The breakfast buffet was very limited in terms of choices... no eggs, no waffle or pancake maker, and the orange juice was out (is that even possible in Florida?)!

Staff was very helpful. Very little to offer. Comfortable bed. Breakfast was slim pickings.

Motel room was clean and comfortable. Would recommend.

Nothing out of this world but want terrible either

I have stayed in a couple of hotels in the area. This one was very dated looking, but clean. The room rate was up there for an older looking hotel, but it did include a microwave and a mini fridge which is great if you want to bring your own meals and save money that way. I was surprised that there is no water fountain. There is a vending machine on two floors. While I was there a fire alarm went off, and I was told it was because someone burnt toast after I asked at the front desk. I was looked at weird for asking. The staff at the front desk wasn't friendly or attentive at all. The "continental breakfast" is just cheap muffins, bagels, toast, sugary cereals, milk, watery coffee and fruit juices. Bring your own stuff if you want any thing else. There's plenty of room in the fridge. The TV remote in my room died while I was there and they changed it right away, which was great.

The staff was nice. The location was close to the airport. The room itself was tiny. The beds were uncomfortable. The walls are thin. And I mean REALLY thin. I could hear my neighbor ummm getting it on and then snoring all night. I would NEVER stay here again.

Staff was not very friendly. Building needs to be kept up.

I'd never stay here again. The first room I tried was "non smoking" smelled so bad had to switch. Felt like my clothing smelled of mold and smoke. Second room was barely better. Small and uncomfortable pillows. Just grimy, good maybe for a night if you need a cheap place but I wouldn't stay any longer.

Clean, all you need from the perfect home away from home

The great staff in front office and the cleanisless of the hotel is great, I would really come and stay in this hotel cause of the great experience I had in checking in and out with no problem.keep up the good work!!!!!

the first problem was the smell when I walked into the lobby. It smelled like mildew. then I went to the room and I immediately had trouble breathing I had to use my rescue inhaler. After further investigation we saw mold on the garbage can. We were moved to another room we ran out to our function, which was hard to enjoy since the mold activated my asthma. When we got back to the hotel we find out that the air conditioner in our room was not working So we had to be moved again. Fortunately this room had a working air conditioner and no mold. Now we get up the next morning expecting breakfast well the breakfast was stale muffins and old bagels that fell apart when you opened the plastic.

Location is convenient to airport and a nice shopping center Free Airport shuttle serves nearby motels and establishments so its not exclusive to the hotel. You have to wait a little to be picked up while they are picking up/dropping off at other places. The staff is fine, cordial. Continental breakfast is OK. Internet worked. This is more of a motel. The rooms are listed as 'beautifully appointed rooms' and this is quite misleading. Changed rooms a couple of times because they smelled like smoke. Needs new carpeting, flimsy towels, toilet was rusting, shower head barely worked, and there is peeling wallpaper in the bathroom. It was the type of place that you didn't want to take off your shoes or touch anything. We booked to stay a couple nights but checked out after the first night. Not sure why so many reviewers are saying "fine for one night for an airport hotel". Value should not necessarily equate to old and dirty looking.

Room options

Standard Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 5

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Guest reviews for Jacksonville Plaza Hotel & Suites

Everyone (23) Business (51) Couples (63) Family (53) Friends (21) Other (35)
1

not clean

Everyone

Switched 2 rooms and each room smelled super moldy and the bed sheets and blankets look unwashed and very dirty. Front desk attendant was pleasant and accommodating thankfully and was able to switch my room twice. The hotel needs a complete make ocer and was misleading with pictures. Pictures were probably from 15 years ago

By on Sep 13, 2017

Review comment responded on Sep 15, 2017

Thanks for staying with us. We appreciate your feedback!

4
Everyone

We needed a room near the airport and this one was only a couple miles away the staff was courteous and we enjoyed our stay

By on Sep 8, 2017

Review comment responded on Sep 15, 2017

Thanks for staying with us. We appreciate your feedback!

5

nice hotel close to airport

Everyone

Room was great but we was close to reception desk so it was noisy but would definitely recommend to anyone room was nice & cool had everything we needed everything was in good condition needed a wider shower curtain in shower but that's only complaint I have it's nice that it was close to airport that's reason I choose it but I was very pleased all around

By , from Georgia on Aug 31, 2017

Review comment responded on Sep 15, 2017

Thanks for staying with us. We appreciate your feedback!

3

waking me up at 1am

Everyone

I paid in full 1 week prior to my stay. When I got there, they needed my card to place a hold on it. Unfortunately I had to cancel card on my 16 hr drive there because it was lost. They waited until 1 in the morning to wake me up and have me prove my payment by emailing them a photo from my bank statement. We could of handled this before I want to bed, seems how I arrived there at 3pm. The guy was polite and apologetic the next day at check out, but I was highly disappointed seems how I had just went 2 days without sleep and I suffer from insomnia. I was finally asleep when they kept calling my room at 1am. Next time, just make sure it is handled at check in please

By , from MI on Aug 26, 2017

Review comment responded on Aug 28, 2017

Thanks for staying with us. We appreciate your feedback!

3

moldy room

Everyone

First room we got put in reeked of mold and made us feel ill. Staff graciously moved us to another room which was better. However, when we got to the room someone else appeared to be in it. We could hear voices and the built lock was locked. Maintenance went up to check it and told us that it was fine. The next time we went up we had no issues getting in the room. We also noticed the door next to our first room had a bloody hand print on it. Just an odd experience in general.

By , from Plankinton, SD on Aug 23, 2017

Review comment responded on Aug 26, 2017

Thanks for staying with us. We appreciate your feedback!

1

location close to the airport

Everyone

Beside the location being close to the airport, nothing else's was good. The room very uncomfortable bed , small bathroom. Shower was slow water. Towels were very cheap. Breakfast was terrible.

By , from arozona on Aug 23, 2017

Review comment responded on Aug 26, 2017

Thanks for staying with us. We appreciate your feedback!

4
Everyone

Great hotel, nice location, very clean and spacious room! I would definitely stay there again.

By on Aug 7, 2017

Review comment responded on Aug 10, 2017

Thank you so much for your feedback. We hope to see you soon.

3

okay for a night, nothing more

Everyone

The Jacksonville Plaza Hotel was an okay budget hotel. We were only overnighting on our way to Tampa, so it was fine. While the room was clean (save for the fridge, which still had someone else's food in it), the decor / condition was quite in need of a refresh. There was no closet or bureau, nor was there a suitcase stand. The breakfast buffet was very limited in terms of choices... no eggs, no waffle or pancake maker, and the orange juice was out (is that even possible in Florida?)!

By , from Charlotte on Apr 24, 2017

3

ok hotel not worth the price

Everyone

Staff was very helpful. Very little to offer. Comfortable bed. Breakfast was slim pickings.

By , from STL on Apr 22, 2017

4

gatornationals

Everyone

Motel room was clean and comfortable. Would recommend.

By , from Bay City Mi on Mar 21, 2017