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Recent guest reviews

There was nothing to like. I have paid less for better rooms. Never again.

Very clean and kind friendly staff. Too bad they did not serve any type of breakfast

The size of the rooms and customer service was graiit

For the price, it was great. After reading the reviews I was a little worried. The breakfast is grab and go, so it’s very minimal but still good. The beds were not very comfortable and I couldn’t wait to get back to my own bed. The pillows were nice though. There was one elevator that smelled like pot and although there is a no smoking policy you can tell people still smoke there. Overall we enjoyed our stay. The staff was very friendly and accommodating.

The hotel was a nice area and staff was very helpful on my room stay.

This, undoubtedly, must be the worst Extended Stay America in the United States. The facility has a unpleasant odor. The bathroom was filthy. I am thankful that my stay was only for one night. I sincerely apologized to my wife for my poor selection.

Place is very nice; However, although the promore their service as free breakfast there is no such service. Empty colffe pots very disapointing when everything else seemed to be in its place.

When checking into our room, the room had an awful smell. We found that we only had 1 towel in the whole room; no wash cloths or hand towels. We also had a half used roll of toilet paper, no extra. We called to ask to get more towels and wash cloths along with toilet paper and were immediately told if we wanted them we better come and get them ourselves. The ironing board in our room had dog pee all over it. The sheets had been flipped inside out and looked dirty on the other side. The bed was very uncomfortable. The people above us were constantly running around and jumping in their room at all times of the night. When brought to the front desk's attention, they said there wasn't much they could do. Also, at night, random people would stand at the side entrance to the hotel waiting on certain people to come and let them in then they would leave a few minutes later.

This hotel looks nice from road and is in a good location, but the rooms are dirty. No mattress pad, just a worn sheet on a filthy mattress. Ridiculously overpriced for the condition and quality. The hallways smell of cooking odors. People were hanging out in the back of the parking lot. I did not feel safe at all.

Need a bit more staff...... and please improve your breakfast options

Also included a 100 dollar deposit I was never made aware until the time of check in. I was in a wedding and was on a time crunch. It just caused an unneeded stress when they could have easily emailed. Me their own policies when i booked the hotel for Clarification. The room. Was pretty beat up and all the linen was extremely wrinkled.who woulda thought at the end of the day I'd have to pay the same amount at the extended stay... That I would at the Sawgrass Marriott Resort... Extreme. Ely disappointed.

Needed a room late, and booked online with no problem. Was greeted with a smile, and in my room in a matter of minutes. Could use some updating but a clean safe hotel in a good location

Clean basic room. No frills except for a full kitchen. Nice!

Was on short notice, and for the price on a friday night, no complaints at all. The only issue I have was that the furniture was way old, and the sofa was stained. Beyond that....no issue at all

Everything was clean, nothing spectacular....definitely in a good area with plenty to do/eat.

We got this hotel because it was pretty close to EverBank field for the Country Superfest. Apparently, a bunch of other people had the same idea because we waited to check in for about an hour (some people were there for way longer than us). The staff messed up quite a few rooms ahead of us so I was happy that we were able to get into our hotel with no issues. Our room was OK but missing a comforter topper and several toiletries (like shampoo, conditioner, etc). But, overall, it got the job done.

After two days of horror with travel cancellations, delays and reroutes, I arrived at ESA with a warm welcome. Got the keys to my room and wow...they didn't work! The room is outfitted with all you could need and I am sure if there was something needed the Staff would accommodate. The bed is a platform bed, not mentioned in any literature which changes comfort; the carpet and the upholstery could use some careful attention. The air conditioner is under the window and blows right at the bed which can be extreme...oh and ignore the thermostat on the wall...it does nothing! Being a New Yorker I am aware bagels are superior here and the grab and go breakfast proved that point again. Basic breakfast food stuffs with no variation for four days. Even a fruit variation would have been nice. The ants that chose to stay with me were not fun, especially that they invited all their friends to party on my electric razor. Gross! When I brought this to the attention of the desk manager, he wrote a ticket for the exterminator and that night I confirmed the situation with the night desk manager. I was in the room all the next day and no exterminator! I understand ants in certain soils and climates, but I also understand customer service...didn't happen. When I checked out and asked why not, there was no answer. I showed the picture I took to the desk manager of how much light pours into the room from the hallway at night saying it was like being in a scifi movie So if you are pet friendly and don't mind being awakened by someone's dog barking and many small details going by the wayside you'll have a great time at the ESA Jacksonville.

Perimeter Park Blvd Jacksonville FL

Hotel highlights

  • Free WiFi in rooms and public areas
  • Outdoor pool
  • Fitness center
  • Laundry facilities

Located in Southside, Extended Stay America - Jacksonville - Deerwood Park is within a few miles (5 km) of sights such as St. Johns Town Center and Saint Vincent's Medical Center Southside. This 125-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and a fitness center.


Rooms

The 125 rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.


Property features

Guests staying at Extended Stay America - Jacksonville - Deerwood Park enjoy an outdoor pool, a fitness center, and free WiFi in public areas. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area and laundry facilities.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

1 Queen Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, 1 Double Bed with Sofa bed, Accessible, Non Smoking

1 Double Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Studio, Multiple Beds, Non Smoking

2 Double Beds and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Extended Stay America - Jacksonville - Deerwood Park

Everyone (11) Business (1) Couples (6) Family (7) Other (2)
4
Everyone

By on Jan 22, 2021

1
Friends Family

There was nothing to like. I have paid less for better rooms. Never again.

By on Sep 29, 2020

Review comment responded on Sep 30, 2020

Amirra, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management

4
Everyone

By on Sep 8, 2020

Review comment responded on Sep 9, 2020

Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

5
Everyone

Very clean and kind friendly staff. Too bad they did not serve any type of breakfast

By , from Michigan on Apr 27, 2020

Review comment responded on Apr 28, 2020

It is always a great day at Extended Stay America when we receive a review like yours. We are glad you found our hotel quiet and clean, and our staff friendly and courteous. We will certainly share your compliments with our team. However, we regret we were unable to offer you breakfast during this stay. This is an unprecedented time for all of us, and your patience in this matter is much appreciated. It was our pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management

5
Family with small children Family

The size of the rooms and customer service was graiit

By on Aug 26, 2019

Review comment responded on Aug 27, 2019

Thank you for staying at Extended Stay America. We are delighted to know you were happy with the spaciousness of your room and that you recognized the great service delivered by our associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management

1
Everyone

By on Jul 30, 2019

4
Family Friends

For the price, it was great. After reading the reviews I was a little worried. The breakfast is grab and go, so it’s very minimal but still good. The beds were not very comfortable and I couldn’t wait to get back to my own bed. The pillows were nice though. There was one elevator that smelled like pot and although there is a no smoking policy you can tell people still smoke there. Overall we enjoyed our stay. The staff was very friendly and accommodating.

By on Apr 9, 2019

Review comment responded on Apr 11, 2019

Dear Guest, we are so pleased overall you enjoyed your stay and that you were pleasantly surprised. We do, however, apologize for the smoking by other guests. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you back soon for the perfect visit! Sincerely, Hotel Management

5
Everyone

The hotel was a nice area and staff was very helpful on my room stay.

By on Jan 27, 2019

Review comment responded on Jan 27, 2019

Thank you for being our guest at Extended Stay America. We're delighted to know our location was ideal for you and that you were pleased with the service provided by our associates. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management

1
Everyone

This, undoubtedly, must be the worst Extended Stay America in the United States. The facility has a unpleasant odor. The bathroom was filthy. I am thankful that my stay was only for one night. I sincerely apologized to my wife for my poor selection.

By , from Newport News on Oct 4, 2018

Review comment responded on Oct 5, 2018

Leon, thank you for your review. We sincerely apologize for the cleanliness and odor issues while you were here. We assure you that we have shared your feedback with our housekeeping them, and we’re working with them to be more diligent with our efforts moving forward. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management

3

false advertisment

Everyone

Place is very nice; However, although the promore their service as free breakfast there is no such service. Empty colffe pots very disapointing when everything else seemed to be in its place.

By on Dec 16, 2017

Review comment responded on Dec 18, 2017

Thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management

Extended Stay America - Jacksonville - Deerwood Park

8801 Perimeter Park Blvd, Jacksonville, FL 32216
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