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Recent guest reviews

During our stay they were undergoing construction on the main lobby area flooring. When first walking in all the lobby furniture was pushed into one area and the area was taped off. Lots of dust everywhere from the construction. Once out of this area the rest was nice. The next morning we went downstairs for breakfast, the construction started right after going down and was so loud you couldn’t even chat with your table. They also had blocked off the front door so everyone was going in and out the back door right in the breakfast area which made it far too congested. People were struggling to get all of their luggage in and out the small door. Once we went back to our room to relax before checking out, you could still hear the construction in our room. The machine they were using to cut up the old existing flooring was sooo loud. We finally decided just to checkout earlier. When we went downstairs to checkout with the front desk you couldn’t even hear the receptionist to talk. Overall the stay wasn’t bad but, I would have much rather this hotel let people know prior to coming. That would give people the choice if they were ok with this. I probably would not have booked had I known this in advance. With the type of work being done they really should have closed for a day or, completed during a week day when less busy. Doing this level of construction on a busy holiday weekend was not wise.

Our room was infested with roaches!! Told night manager who moved us to another room, and a HUGE cockroach was behind the dood. Wife screamed and we left in a hurry. Waiting on money to be put back on my card.

I liked the proximity to other nearby locations. I didn't particularly care for the service. Employees at front desk did not have change for washing machines and were not very friendly.

Nothing not to like. Check-in was fast and easy, staff were courteous and helpful. Excellent room, a great value. I've stayed here before and will stay here again.

Really mediocre. I found someone’s used earplugs in my room. The keys to my room didn’t work three times before they changed my room, so check in took forever. Meanwhile, the staff stood silently as another customer was demanding responses about a problem. Parking was horrible. It was full of huge trucks and trailers parked over multiple spaces. My tub didn’t drain. The coffee was horrid.

Great service from the minute I arrived till I checked out. Great staff!

Convenient location to restaurants and attractions. Good price for amenities and pet friendly, spacious room. Friendly staff too!

Very nice colors and lighting in the room. It was easy to regulate the temperature. Comfortable bed. Breakfast was good but real scrambled eggs would have been nice. Only one issue, there was a dirty drinking glass in the room. this was a business trip for me.

Hotel location was great. There were some areas on the hotel that the staff could have cleaned a bit more, like the hallways. And it was hard to adjust the temperature.

Hotel and staff were good. The only complaint that I have is the noise of the air conditioner, the refrigerator and the elevator which was right on the other side of the wall.

Room was great. Everything that I needed. I attended a conference, so I was not in the room a great deal. The TV needed some attention. I asked and they fixed it. Internet was really spotty. When I needed to get some work done, I could not get a connection. They said that they had routers on every floor. Those thing wear out....time for some updated routers. I've seen better breakfasts. I am gluten free. Not very many options for me!! I never saw any fruit on the breakfast bar.

Nice room, lacked a garbage can. Generally a nice facility but somewhat over priced.

Wonderful hotel... had to stay for business reasons. I would stay again.

The hotel has a five star feel to it, all the amenities are new, the design is contemporary. The service is excellent, always get a kind great at the front desk, and they have a shuttle that takes you to the airport! I come here for work on my own budget so I need a place that is affordable, and I wouldn't chose anywhere else because of the great feel this hotel is.

Stopped along the way. Great place. very clean comfortable and nice.

The rooms and lobby are modern and attractive. There are also a small pool, exercise room, office area, and breakfast area. Everything is clean and well maintained. The front staff was polite, although I had to initial a statement listing charges for smoking in the room ($100 or so), losing a key ($1), and a few other things. The statement also said I needed to leave a $150 deposit, but I never did this or was asked for it. The location is next to the airport, but I never heard planes. The parking was adequate and close to the entrance.

Room was comfortable, breakfast was good, pool and hot tub were great. Unfortunately, we left some things in the room (phone and computer charger and cord) but when we called the next day they didn't have them.

Old Cherry Point Rd New Bern NC

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Bar/lounge

Comfort Suites New Bern near Cherry Point is located within a few miles (5 km) of New Bern-Craven County Convention & Visitors Center and Isaac Taylor Garden. This 73-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and free in-room WiFi.


Dining

Free full breakfast is included with your stay and awaits you each morning. At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

All 73 air-conditioned accommodations feature sitting areas. Guests can expect 37-inch LED TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.


Property features

At Comfort Suites New Bern near Cherry Point, guests enjoy features like an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a business center.

Room options

Suite, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Guest reviews for Comfort Suites New Bern near Cherry Point

Everyone (9) Business (2) Family (10)
3
Families Families

During our stay they were undergoing construction on the main lobby area flooring. When first walking in all the lobby furniture was pushed into one area and the area was taped off. Lots of dust everywhere from the construction. Once out of this area the rest was nice. The next morning we went downstairs for breakfast, the construction started right after going down and was so loud you couldn’t even chat with your table. They also had blocked off the front door so everyone was going in and out the back door right in the breakfast area which made it far too congested. People were struggling to get all of their luggage in and out the small door. Once we went back to our room to relax before checking out, you could still hear the construction in our room. The machine they were using to cut up the old existing flooring was sooo loud. We finally decided just to checkout earlier. When we went downstairs to checkout with the front desk you couldn’t even hear the receptionist to talk. Overall the stay wasn’t bad but, I would have much rather this hotel let people know prior to coming. That would give people the choice if they were ok with this. I probably would not have booked had I known this in advance. With the type of work being done they really should have closed for a day or, completed during a week day when less busy. Doing this level of construction on a busy holiday weekend was not wise.

By on Oct 14, 2019

Review comment responded on Oct 24, 2019

Dear Guest, Thank you for reviewing your recent stay. I would like to apologize for the noise and dust from the renovations. Back in February 2019 we did inform all booking/ travel websites & companies of our renovations, which is scheduled to go on through the year. This was done in an effort to alert guest to the condition of our property. Once again, I do apologize for the interruption of your stay.

4
Everyone

By on Sep 22, 2019

Review comment responded on Nov 14, 2019

Thank you for your feedback!

1
Families Families

Our room was infested with roaches!! Told night manager who moved us to another room, and a HUGE cockroach was behind the dood. Wife screamed and we left in a hurry. Waiting on money to be put back on my card.

By on Aug 20, 2019

3
Everyone

I liked the proximity to other nearby locations. I didn't particularly care for the service. Employees at front desk did not have change for washing machines and were not very friendly.

By on Jul 22, 2019

Review comment responded on Jul 24, 2019

Dear Guest, Thank you for taking the time to review your recent stay. On behalf of our entire team I would to apologize for the poor customer service you received. Your comments will be shared with staff members during the next employee meeting.

5
Families Families

Nothing not to like. Check-in was fast and easy, staff were courteous and helpful. Excellent room, a great value. I've stayed here before and will stay here again.

By on Jul 5, 2019

Review comment responded on Jul 24, 2019

Dear Guest, I am glad to here of the excellent experience during your recent stay at our hotel. I will be sharing your compliments with staff members. Please visit us again whenever you are in the area.

2
Everyone

Really mediocre. I found someone’s used earplugs in my room. The keys to my room didn’t work three times before they changed my room, so check in took forever. Meanwhile, the staff stood silently as another customer was demanding responses about a problem. Parking was horrible. It was full of huge trucks and trailers parked over multiple spaces. My tub didn’t drain. The coffee was horrid.

By on Dec 16, 2018

5
Everyone

Great service from the minute I arrived till I checked out. Great staff!

By , from Florida on Aug 15, 2018

4
Everyone

Convenient location to restaurants and attractions. Good price for amenities and pet friendly, spacious room. Friendly staff too!

By on Oct 9, 2017

4

relaxing decor

Everyone

Very nice colors and lighting in the room. It was easy to regulate the temperature. Comfortable bed. Breakfast was good but real scrambled eggs would have been nice. Only one issue, there was a dirty drinking glass in the room. this was a business trip for me.

By on Jan 19, 2017

3
Everyone

Hotel location was great. There were some areas on the hotel that the staff could have cleaned a bit more, like the hallways. And it was hard to adjust the temperature.

By on Nov 26, 2016

Comfort Suites New Bern near Cherry Point

1006 Old Cherry Point Rd, New Bern, NC 28560
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