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La Quinta Inn & Suites Jackson

2.5 out of 5.0

Recent guest reviews

Was worried because of how old the property is. But was pleasantly surprised by how clean the room was. No microwave or fridge in room but didn't bother me. The hallway floors have old carpet but didn't smell bad. The breakfast bar is Continental not Full, but the coffee was good and muffins tasty. All in all, they must have good management and staff, because they are keeping up with it all. FYI... the rooms were fully booked.

Very busy night but everything was well run. Older physical condition but well maintained.

room was below average, eating area was dirty and had limited foods

Great stay very close to the highway comfortable bed clean room. This hotel has to be the pet friendliest place they have a bowl of treats on the front desk!!!

This was a very nice hotel. The staff was friendly. The rooms were nice and clean. Everything we expect from a La Quinta Inn.

For the most part a comfortable stay. The big inconvienence was the knob broken off the heating and cooling unit. We walked in to a 55 degree room and had to resort to adjusting the temperature with a pair of tweezers. An older hotel with some carpet stains,but everything else was clean. Breakfast was filling.

Blood stains on carpet, toilet seat falling off, mold on ceiling, dirty bathroom, & horrible "complementary" breakfast. We would never waste money on this hotel again!

Rude front dsk. Most all else ok. they had very clean rooms, but the front desk lady was very rude, and told me when I called to ask for towels that she was eating her lunch and did not have time for that, so she asked me on politely to go down and ask the room service for rags and towels. Other than that the stay was great!

Rooms were clean, great internet, great location....The STAFF, however was rude, and acted as if I were inconveniencing them when I asked for rags & towels AFTER I called the front desk several times without an answer, only to go downstairs and have the woman at the front desk explain to me that she was eating her lunch and didn't have time to answer the phone, at which point shetold me to walk down the hall and get it from the housekeeping lady myself. Worth the money though.

I would recommend this hotel it was clean and the staff was very helpful and friendly.

Rested well after a long drive. Room was very nice.

The room was clean and comfort. The staff was friendly and helpful.

Very convenient. Great if you have pets traveling with you.

We are traveling cross country from NY to LA and we just needed a room to get a meal, check emails and get a good night's sleep. We were directed to a great restaurant very close by that was delicious and reasonable and the room was immaculate and quiet. The next morning we had a nice breakfast of fresh waffles and yogurt and we were off for our next day. We wanted no complications and got it at the right price which included a free breakfast and internet. The Marriott could learn something from this.

Good place to stay the night. Room was clean and location was convenient.

Rooms were clean, good wifi signal, very good value for money @ 60$ a night. Breakfast was ordinary, but alright. All in all, a good place to take some rest on the way on i40

The night desk clerk/woman wasn't at the front desk when we arrived. I had to call out "Hello, anyone here?" and then she showed up from behind the room of the front desk She was unfriendly and somber and looked like we were bothering her by being there. Twice she asked if we had any pets, like as if the first time I said no, wasn't good enough. You should hire better people there.

Facility is reasonably clean with a good shower, but it's showing its age since the last renovation.

Staff was nice but the place was Gross. The entry, the front desk area the breakfast area, and the hall and elevator were not touch the whole 4 days I was there. Plenty of staff standing around talking but no one working except desk person. I did not except the room I had to be changed to another room. This room at least had clean sheet and the bath room was fairly clean so I took it because I had no choice(although I cleaned the room my self before I could touch any thing. Every thing hadn't been cleaned in ages. Window ledge lamps behind the TV desk and dresser. Put towels on floor to walk on. You take it from there.

On a LONG trip, I decided to stop in Jackson after 14 hours of solo driving. Thought the check-in process was quick and easy. Thought. On entering my room, I heard the toilet running. I went to inspect. Jiggled the handle - still running. Took the tank top off to see if the flap was stuck - it wasn't. The tank just wasn't filling, nor was the bowl. I knew I wouldn't be able to sleep with it running so loudly. I called down to see if they could move me to another room. I was told to wait in the room, the front desk person (who was alone at the time) said she would come up and help me move to another room. After waiting for about 1/2 an hour (did I mention how tired I was after 14 HOURS of driving - I did when I checked in....), I collected my belongings and went down to the front desk. I had not even sat down in the room! I had not even eaten dinner. The front desk person was very perturbed that I hadn't waited. She explained that their policy was to inspect the room before moving a guest to another room to make sure it hadn't been trashed.(REALLY?) And they were supposed to try and fix the problem so maintenance would not be upset. Hmmm..... is that any way to treat a GUEST? I would suggest to the management that that is not the way to treat your guest. I would suggest that you trust your guest, apologize for the inconvenience, and move them as soon as possible (all I needed was a key to a different room, not assistance). The front desk person was clearly following a management policy and concerned that she would get in trouble. Shame on the management for such anti-guest policies and for not enabling your staff to accommodate your guests appropriately. No one expects perfection. It's what a company does when things go wrong that makes the difference. And this hotel's management does not put their guests 1st. I won't be staying here again.

Room options

Standard Room, 1 King Bed

King 1 | Sleeps 3

Deluxe Room, 2 Double Beds

Full 2 | Sleeps 4

Deluxe Room, 1 King Bed

King 1 | Sleeps 3

Executive Room, 1 King Bed with Sofa bed, Refrigerator & Microwave

King 1 | Sleeps 4

Guest reviews for La Quinta Inn & Suites Jackson

Everyone (2) Couples (12) Business (6) Family (10) Other (2) Friends (3)
4

older but nice

Everyone

Was worried because of how old the property is. But was pleasantly surprised by how clean the room was. No microwave or fridge in room but didn't bother me. The hallway floors have old carpet but didn't smell bad. The breakfast bar is Continental not Full, but the coffee was good and muffins tasty. All in all, they must have good management and staff, because they are keeping up with it all. FYI... the rooms were fully booked.

By , from Dallas TX on Sep 11, 2017

Review comment responded on Sep 13, 2017

Dear William, Thank you so much for reporting your experience on your stay with us. We are very pleased you had an enjoyable stay and look forward to serving you again on your next visit to Jackson. Sincerely, Elray A. General Manager

4

decent place

Everyone

Very busy night but everything was well run. Older physical condition but well maintained.

By , from texas on Jul 30, 2016

2

couple trip

Couples

room was below average, eating area was dirty and had limited foods

By on Sep 29, 2015

5

pet friendly

Couples

Great stay very close to the highway comfortable bed clean room. This hotel has to be the pet friendliest place they have a bowl of treats on the front desk!!!

By on Sep 19, 2015

4

on our way home

Families

This was a very nice hotel. The staff was friendly. The rooms were nice and clean. Everything we expect from a La Quinta Inn.

By on Aug 2, 2015

3

on our way to oklahoma

Families

For the most part a comfortable stay. The big inconvienence was the knob broken off the heating and cooling unit. We walked in to a 55 degree room and had to resort to adjusting the temperature with a pair of tweezers. An older hotel with some carpet stains,but everything else was clean. Breakfast was filling.

By on Sep 13, 2014

1

not worth it

Families

Blood stains on carpet, toilet seat falling off, mold on ceiling, dirty bathroom, & horrible "complementary" breakfast. We would never waste money on this hotel again!

By on Aug 19, 2014

4

good rooms rude staff.

BusinessTravelers

Rude front dsk. Most all else ok. they had very clean rooms, but the front desk lady was very rude, and told me when I called to ask for towels that she was eating her lunch and did not have time for that, so she asked me on politely to go down and ask the room service for rags and towels. Other than that the stay was great!

By on Aug 6, 2014

3

good rooms, rude staff.

BusinessTravelers

Rooms were clean, great internet, great location....The STAFF, however was rude, and acted as if I were inconveniencing them when I asked for rags & towels AFTER I called the front desk several times without an answer, only to go downstairs and have the woman at the front desk explain to me that she was eating her lunch and didn't have time to answer the phone, at which point shetold me to walk down the hall and get it from the housekeeping lady myself. Worth the money though.

By on Aug 5, 2014

3

quick get away

Couples

I would recommend this hotel it was clean and the staff was very helpful and friendly.

By on Aug 2, 2014