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Country Inn & Suites By Carlson of Ithaca

3.0 out of 5.0

Recent guest reviews

While the location is convenient to Ithaca and Cayuga Lake wineries (or the colleges) - the bed and especially the pillows were horrible (as a pretty frequent traveler I'd say among the worst I've ever had) - there are other lower cost hotels in the area that I would visit again. Not here.

We'be stayed here several times andnare usually very pleased. But this time we were a tad disappointed. Breakfast should be extended until 10:30am. There is no reason to end at 9:30a when guests are trying to sleep in a little or are trying to get 4 people showered and out in time to make it on time. What's the rush. The server practically took food out of our hands at 9:20a, there was no regular coffee inside or outside the dining area and based on previous reaction when asked a question we didn't even ask about coffee. The employee was clearly in a hurry to clean up and get out of there. The hotel overall has a weird smell when you enter which this time seemed a bit more overwhelming. Why did the room temp need to be set at 66 each day when we returned? We will return but there needs to be some attention to detail and get rid of the smell!

Everything was to our satisfaction. Very clean and comfortable.

The breakfast was awesome, not continental but a full breakfast with many choices hot and cold and the food was fresh. The room was a clean, spacious 2 room suite, that were actual separate rooms not just areas. the bathroom was large the beds were comfortable. My only complaint was I like the room temperature about 73 and while the blower went on when I adjusted the thermostat it never really went higher than 71, which is very minor. They even gave me a generous late check out until 2 pm. I would go there again and recommend it to anyone.

Everything was great besides a clicking noise we heard at 6am. Might have been from the room above us-people maybe showering at 6am. Other than that, room was very clean and spacious. Hotel was very convenient and breakfast was good. Staff was very welcoming.

Easy access to our final destination. Friendly staff & clean room

I loved that the hotel was only 2 miles away from the college! The suite was beautiful, clean and comfortable. We were able to get a shuttle to town for dinner, which was a great help instead of leaving a car full of items in the middle of town. We are staying here again for parents weekend. Every time we need to come back we will be staying here.

Stayed with family, 3 kids....clean, comfortable room. not much around But close to downtown & waterfalls

Great hotel staff willing to go the extra mile for their guests!

The staff was very welcoming and the breakfast area was the cleanest one I have ever seen. The pool area was also very clean as were the restrooms near the pool. The room was fine - clean but not extremely comfortable (i.e. hard furniture). All in all, great location, staff, amenities and breakfast options :)

Hotel was great, pool and hot tub in great condition. Free breakfast was great and cookies and coffee available in lobby. Also a cute little library in lobby for borrowing books.

the hotel lobby is gorgeous! I thought everything would be great, so we left to do some sight seeing before bringing in luggage. several hours later bring in luggage, up to room and room is trashed, beds unmade, towels thrown on floor, room just completely a disaster. Management, was very nice gave us another room after 20 minutes of figuring out where to put us, then as we were leaving our first room with our luggage to go to 2nd room he stops us, and tells us he changed our room again and put us in a third room, which was an upgrade, and beautiful may I say. Thought everything was great until I checked out the next day and found charges on my visa where they were going to charge me for the nites stay, when it had already been paid for 2 months previously through you.

The check-in staff was very friendly, the hotel has free coffee always available in the lobby. The included breakfast is good. Rooms are clean and spacious. Overall, I highly recommend this hotel; I had a lovely time there.

The hotel and rooms were extremely well kept, it was like a bed and breakfast feel. Comfortable, quiet, had a fridge which was very convenient. The only "complaint" is that the shower drain was not draining so well.

The hotel was excellent for our one night stay to visit Cornell however, I did not feel that the price was appropriate. I have stayed at luxurious hotels for a lower price than this hotel.

Very comfortable and clean hotel room. Good space and the staff is very accommodating. Only complaint is that the pipes clang when the hot water comes up in the shower in the next room. Keep the cookies coming!

We had a large group of folks across the hall from our room that simply made a lot of noise, and quite frankly made my daughter and I a bit uncomfortable. Other than that, the hotel was simply that: just a hotel.

This hotel is typical of Country Inn and Suites. Large rooms, clean and good staff. The breakfast was a little weaker than most with little variety, but that's what you get for free I guess. All in all, a good hotel, but the price is a little high for this experience.

Very nice staff. Helpful with directions to area attractions

Great hotel and staff, [...]Staff lovely

Room options

Suite, 1 King Bed, Non Smoking (1 Bedroom)

King 1 | Sleeps 5

Suite, 2 Queen Beds, Non Smoking (1 Bedroom)

Queen 2 | Sleeps 5

Room, 2 Queen Beds, Non Smoking, Kitchen (1 Bedroom)

Queen 2 | Sleeps 5

Suite, 1 King Bed, Accessible, Non Smoking (1 Bedroom)

King 1 | Sleeps 3

Guest reviews for Country Inn & Suites By Carlson of Ithaca

Everyone (9) Couples (6) Business (3) Family (11) Other (2)
2

horrible bed & pillow!

Everyone

While the location is convenient to Ithaca and Cayuga Lake wineries (or the colleges) - the bed and especially the pillows were horrible (as a pretty frequent traveler I'd say among the worst I've ever had) - there are other lower cost hotels in the area that I would visit again. Not here.

By , from NY on Sep 29, 2017

Review comment responded on Oct 3, 2017

Thank you for taking the time to write a review. We are glad to know that the location of our hotel worked perfectly for you. However, we are sorry to hear that you were not pleased with your stay due to the comfort of your bed and pillows at that time. Your feedback is appreciated and will be forwarded to the hotel management for further improvements. We still look forward to seeing you again in any of our Country Inns & Suites hotels in the future.

4

pretty good but not as good as in the past

Everyone

We'be stayed here several times andnare usually very pleased. But this time we were a tad disappointed. Breakfast should be extended until 10:30am. There is no reason to end at 9:30a when guests are trying to sleep in a little or are trying to get 4 people showered and out in time to make it on time. What's the rush. The server practically took food out of our hands at 9:20a, there was no regular coffee inside or outside the dining area and based on previous reaction when asked a question we didn't even ask about coffee. The employee was clearly in a hurry to clean up and get out of there. The hotel overall has a weird smell when you enter which this time seemed a bit more overwhelming. Why did the room temp need to be set at 66 each day when we returned? We will return but there needs to be some attention to detail and get rid of the smell!

By on Aug 27, 2017

Review comment responded on Aug 31, 2017

We appreciate your comments regarding breakfast and we have addressed them with the approprite staff. Our new hall carpets have been ordered and will be installed shortly.

5

a quick overnight stay for wedding in the area.

Business Travelers

Everything was to our satisfaction. Very clean and comfortable.

By , from Edgewater Park, NJ on Aug 18, 2017

5

most everything was great

Everyone

The breakfast was awesome, not continental but a full breakfast with many choices hot and cold and the food was fresh. The room was a clean, spacious 2 room suite, that were actual separate rooms not just areas. the bathroom was large the beds were comfortable. My only complaint was I like the room temperature about 73 and while the blower went on when I adjusted the thermostat it never really went higher than 71, which is very minor. They even gave me a generous late check out until 2 pm. I would go there again and recommend it to anyone.

By on Apr 8, 2017

4

review.

Everyone

Everything was great besides a clicking noise we heard at 6am. Might have been from the room above us-people maybe showering at 6am. Other than that, room was very clean and spacious. Hotel was very convenient and breakfast was good. Staff was very welcoming.

By on Jan 10, 2017

5
Everyone

Easy access to our final destination. Friendly staff & clean room

By on Nov 12, 2016

5

bringing my daughter to college.

Families

I loved that the hotel was only 2 miles away from the college! The suite was beautiful, clean and comfortable. We were able to get a shuttle to town for dinner, which was a great help instead of leaving a car full of items in the middle of town. We are staying here again for parents weekend. Every time we need to come back we will be staying here.

By on Aug 23, 2016

4

good stay, close to town

Everyone

Stayed with family, 3 kids....clean, comfortable room. not much around But close to downtown & waterfalls

By on Jul 29, 2016

5

great location close to longview nursing home

Everyone

Great hotel staff willing to go the extra mile for their guests!

By on Jul 18, 2016

4
Everyone

The staff was very welcoming and the breakfast area was the cleanest one I have ever seen. The pool area was also very clean as were the restrooms near the pool. The room was fine - clean but not extremely comfortable (i.e. hard furniture). All in all, great location, staff, amenities and breakfast options :)

By on May 31, 2016