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4.2 / 5Very Good
42 reviews

Your dates need to occur after 2020-01-19. Try updating your dates to see prices for your trip.

    About this area

    Islamabad Serena Hotel is located in Islamabad. National Art Gallery and Lok Virsa Museum are cultural highlights, and some of the area's landmarks include Embassy of the United States of America and National Monument.

    Getting around

    • Islamabad (ISB-Benazir Bhutto Intl.) - 28 min drive

    Restaurants

    • Zamana Restaurant – Garden-view buffet restaurant offering Asian cuisine. Serves breakfast, brunch, lunch, and dinner daily. Open 24 hours.
    • Wild Rice – Garden-view restaurant offering Asian cuisine. Serves lunch and dinner daily.

    Awards and affiliations

    • The property is a member of the Leading Hotels of the World.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi

    Parking and transportation

    Free self parking
    Free valet parking
    Free 24-hour roundtrip airport shuttle
    Airport shuttle on request

    Food and drink

    Free buffet breakfast available daily 6:30 AM–10:30 AM
    5 restaurants and 2 coffee shops
    Free daily reception
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    Fitness center
    Full-service spa
    Outdoor pool
    Shopping

    Family friendly

    Dry cleaning service
    Laundry facilities
    Outdoor pool
    Refrigerator
    Snack bar/deli

    Conveniences

    ATM/banking services
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Hair salon
    Laundry facilities
    Luggage storage
    Multilingual staff
    Turndown service
    Wedding services

    Languages spoken

    English

    Business services

    24-hour business center
    Computer station
    Conference center

    Outdoors

    BBQ grill(s)
    Garden
    Rooftop terrace

    Spa

    16 treatment rooms
    Aromatherapy
    Ayurvedic treatments
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Detox wraps
    Facials
    Hydrotherapy
    Manicures and pedicures
    Massage - deep-tissue
    Massage - hot stone
    Massage - prenatal
    Massage - sports
    Massage - Swedish
    Massage - Thai
    Massage/treatment rooms
    Reflexology
    Sauna
    Spa open daily
    Spa tub
    Steam room
    Thalassotherapy

    More

    Designated smoking areas
    TV in lobby

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Linens

    Bathroom

    Bathtub or shower
    Free toiletries
    Hair dryer
    Towels

    Entertainment

    Flat-screen TV
    Satellite channels

    Food and drink

    Free bottled water
    Minibar
    Refrigerator

    More

    Desk
    Free newspapers
    Iron/ironing board
    Laptop-friendly workspace
    Phone
    Safe
    Slippers
    Turndown service
    4.2

    Very Good

    5 - Excellent
    23
    4 - Good
    13
    3 - Okay
    1
    2 - Mediocre
    3
    1 - Poor
    2
    4.4
    Cleanliness
    4.4
    Service and Staff
    4.8
    Amenities
    4.3
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    3/5

    • Liked: Staff & service
    • Disliked: Cleanliness

    Heritage Hotel to avoid

    Living through its old glory fame, this hotel is indeed quite a marvel of architecture which portrays the Pakistani culture for the foreign eye. Having said that many travelers will realize that at a first glance it would seem as a grand luxury hotel and although its is that it has forgotten the core values of a the hospitality industry. Upon a closer inspection you can clearly see the neglect of proper cleanliness which is disguised by the allure of luxury which in my perspective is a major concern as the hygienic condition of a luxury hotel should not be comprised at any level. Moreover the hotel requires some essential updates as the climate control system was not properly functioning and even the lobby was extremely chilly. The hotel is renovating into new ideas like offering local mobiles to its customer but its priority is all wrong. In conclusion being priced at around $200 is not justified as it value at current state is no more that $120 only due to the cultural charm.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Staff & service, amenities, property conditions & facilities

    Stayed 2 nights in Aug 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

    Excellent hotel

    Beautiful hotel with excellent service, highly recommended

    Stayed 4 nights in Jun 2019

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Staff, service, cleanliness, facilities and big rooms.

    Stayed 2 nights in May 2019

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