- Liked: Cleanliness, property conditions & facilities, room comfort
Good visit, could've been great.
The checkin process was quick and the staff (Mr Naqi) like always so helpful. This was our 4th stay at HCP. First the breakfast was delicious and the serving staff, helpers at the gate and the bell boys were great. Thanks for their service. Few things which were frustrating. We had to go out within an hour of checking in and requested Iron/Ironing Board and got it after and hour and reminding 4 times. Though, we had mentioned in our booking us as a family, still only 1 towel was provided. After requesting repeatedly, we got one more only. The last most disappointing part was the crib. We asked for a crib for our baby and we were provided a very old looking crib. Luckily, my wife lifted the mattress before putting our baby in and found mouse feces underneath. I've a photo of it but not putting it here intentionally. Housekeeping manager and staff were swift in their response and provided a comfortable bed for our baby. I mentioning it here so it never happens again for another baby staying over there. If a crib isn't provided, then please just say no.