Country Inn & Suites By Carlson, Iron Mountain, MI3.0 out of 5.0
Recent guest reviews
I had to travel back to my hometown for a funeral, and the hotel was nice enough to give me and all my family members a small "funeral" discount, and I stayed for 5 nights, so it added up. I enjoyed my stay and have very few complaints, and I'm a seasoned, world-wide traveler, and can be pretty picky. However, I was pretty happy with my stay there, and can bring up only 3 things that were slightly frustrating. #1: there is one elevator for this hotel, and it is probably the slowest one I've ever been on, and it is always busy. Staff and guests both use it, and at certain times of the day you can be sitting there for awhile waiting for it. The hotel was nice enough to but easy-chairs outside the elevator doors, and now I know why. And whoever designed the hotel needs to go back to architecture school, because if I decided to take the stairs.....well, the stair from the lobby go to the middle of the 2nd floor, and stop. Then, you have to walk all the way down the hall to the emergency stairs to go up to the 3rd floor. And this is a very long hotel. #2: I loved my room, the bed, the sheets and pillows, all that way great. But I have no idea why the #1 rated hotel in Iron Mountain uses bath towels/hand towels that are so cheap and rough, you feel like you are drying off with an exfoliating cloth. They almost feel like burlap! Maybe I am spoiled, I went to Ross and bought some nice bath towels that are thick and comfortable and a joy to use, and have trouble understanding why a hotel that charges over $100 a night can't buy some nice ones. My total bill for 2 rooms, for the 5 days was over $800, and it would have been nice to have some nicer towels that didn't scrub the skin off my face, lol. #3: There is limited parking in the front and back, most of it seems reserved for handicapped people. I parked in the back once, and was surprised to see that I was unable to get into the building from the back parking area! There was a door there, but it was an "emergency exit" for the small swimming pool room! Would it kill them to put a "card reader" door back there? Again, I had to walk all the way from the middle of the building to the side door to get carded in, then walk all the way down the hall to the lobby, directly in front of where I parked my car. One other tip: when we checked in, we were met by a nice check-in clerk, but he had the worst-fitting suit I'd seen on a guy, other than David Byrne from Talking Heads. Dude, I know he lives in Iron Mountain, but a proper fitting suit can be bought at Wal-Mart across the street. He looked ridiculous in that huge jacket; the sleeves went way past his wrists. Not much scenery or views from the hotel, which is sad. In the front-facing rooms, you get to see the highway and the ugly shopping center across it. On the back side, you get to see the side of the hill they cut away to build the place. All the beautiful land and views up there in the UP, and they built it in a very ugly place. The other hotels (Holiday Inn) are on the other side of town, which is a lot more scenic and quiet. Anyway, these are all kind of minor complaints, not deal breakers for a night or two. But after 5 nights, the elevator and parking in the back thing was getting old. Good breakfast; lots of food and drinks, which is surprising these days. At one point though, too many people showed up and there was no room to sit, so a couple of us had to carry our chow down the hall to the conference room and eat there.
Most of the Country Inn & Suites properties we have visited over the years have been among our favorites - especially for the price. This one is no exception. The staff is great; the facilities are well-designed, well-appointed, quiet and comfortable; the breakfast is plentiful and fresh; and the atmosphere is quite home-like. I did ding my rating just a little because the curtains and the air/heat units are showing some signs of age, but are certainly serviceable. One feature I especially like is that the door to each room is an insulated exterior door with a fixed sill and bottom skirt that does a good job of excluding hallway noise from the room. Also, the bathroom is spacious, well-lighted and has excellent sound isolation. Rooms are equipped with a small refrigerator and microwave - but the morning breakfast has enough choices that most guests should find little reason to use them.
Could have been cleaner. Wish the housekeeping were as up to the same standards as the staff. Staff was very nice and accommodating. Breakfast food was very good. Nice added touch with the cookies popcorn and coffee.
The facilities and staff were outstanding. My wife and i enjoyed the stay, and the entire Iron Mountain. i was born and raised in Iron Mountain, and graduated high school in 1952, we attebded our 65th class reunion, and it was great walking down memory lane with old friends.
Overall it was good for my business trip because I like very clean rooms plus good beds to sleep in. The front desk employees need to be more friendly people and more knowledgeable about club membership.
greatly enjoyed the stay which was needed for work. breakfast was hot and ready and staff were very gracious. very nice staff who were very attentive and helpful. enjoyed the nice weather and sunrise.
We have been searching for a convenient, clean hotel that is mid point for our trip. This fit the bill, nice place to stop. It has a Culver's Restaurant close by, made for a good stop for tired travelers.
Stopped in Iron Mountain while traveling in the UP. This hotel was convenient and affordable and met our needs. The popcorn and cookies in the lobby were a nice touch. Hotel is small all around, but so is the area.
It was just OK overall as I was only in town for the night and needed a place to sleep. I attended a meeting at Wildlife Meeting in town. When I made the reservation, I thought the hotel was much newer than it is. I slept okay and had a decent breakfast so I was okay!
First time I've been at Country Inn & Suites in Iron Mountain and this will also be our last time. Its considerably more expensive than the nearby hotels where I have previously stayed and I see no added value for the price. The rooms, pool area, and breakfast food items are no better than these other hotels. The only thing that looks better at this hotel is the nice staircase in the lobby, so all glitz for the additional $50 per night. Instead of spending that money on the staircase they should have built a larger breakfast area.This morning at breakfast we could not eat in the tiny dining room because there was no room and the lobby was also filled with guests (we ate in our room). And who serves red velvet waffles instead of just regular waffles? I'm not complaining about the staff; they were fine, and this is my hometown, so I love Iron Mountain, but for visitors to the U.P. you can do much better by going elsewhere.
Reviews from Trip Advisor
91% of guests recommend this hotelTotal of 436 reviews