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Sierra Lago Resort & Spa

4.0 out of 5.0

Recent guest reviews

This was our 3rd year visiting Sierra Lago, always in April spending between 3 & 4 days. As the previous reviews noted the weakest link at this resort was the food and I agreed. Very happy to report that this has been addressed. Breakfast, lunch and dinner have greatly improved, both in quality and sophistication. The service was sincere and helpful including the reception which had been noted in previous reviews as a challenge. We were greeted with a smile and helpfulness. The grounds and overall mountain environment is the special draw for this resort. It is a place to relax and listen to the "quiet". Yes, the road to get there is a challenge, but that is why it's a special location. Johnathon (server), Patty (reception) Fernado (housekeeping) and Issac (kitchen) helped make the trip great.

The place is stunning. The suites...Great! The staff great! Still here; and after 2 meals I give the lunch a 3.5 and the breakfast a 2 based on the sides being cold. We look forward to dinner. Reception is ok but had hoped to have an easier time communicating as our Spanish is poor. The resort website should state that there is almost nothing for those who are mobility impaired and there should be explicit statements to this effect. And I would suggest they offer helicopter service as an option; We feared for our life for many kilometers an this logging road on top of the mountains. We would pay mucho for helicopter service.

Massive potential but falls very short on service, food & amenities. 1. Service: upon arrival we were asked to pay 'up front' - odd, but basically she requested even before we sat down? The receptionist was not overly welcoming & I had to drill her on what was available, etc. most questions were answered with a no. No room service, can only eat dinner from 8:30pm - 10:30pm. Not huge deal but it all set a tone of lackluster customer service. 2. Food: we were warned by friends in advance that the food isn't good. They were right. We had a lunch - frozen fish with cold veggies & boiled chicken with Brussels sprouts. Not the best.... At all. The next day we tried breakfast - it was cold by the time it came. They have zero idea or staff who know how to create resort food. It is quite unbelievable considering the effort that has gone into the resort in other areas. 3. Amenities: the bed was like cement covered with a sheet. The worst we have ever encountered in the world. Scalding hot water or ice cold were the only options in the room. The gas fireplace was cut off by the staff at 8am - and believe me....it's still needed then! It barely warmed the room (in The hot season) They would bang on the door at 10pm to deliver cookies....so nice... But with a two year old...maybe not such a nice idea? Our two year old fell off the 3 foot unguarded drop between floors - thank god he was ok...but they had ZERO medical supply - no Tylenol....nothing. Please bring medical supplies - should you need something on an emergency it's a 35 minute drive to Mascota. Positive - the room was very cozy Mexican cabin. The grounds were beautiful. The ground staff were very nice. The horses were the healthiest we have seen anywhere. It's very tranquil and special area. In our opinion - this facility could be 5 star with better trained reception, a chef and new beds. I'd be up there every weekend if I could eat & sleep comfortably. In the end....the receptionist didn't ask us how we liked our stay, is your baby ok?, or a thank you for coming... We Just paid our final ancillary items and left. I don't think we will be back.....unfortunately.

What a beautiful place to visit! Peaceful and relaxing! We stayed in Sierra Lago for one night in April. The weather was perfect! We didn't do all inclusive. Dinner was fantastic - spent about MX $1000 for four people ( steak, two chicken dinners and fish staffed with seafood!) Breakfast was OK. Bikes and paddle boats are included, and we had a blast! Next day we went horse riding ( not included, but very affordable). Most of the staff doesn't speak English, but we didn't have problems. The grounds are beautifully maintained and a lot of art sculptures. Very quiet and peaceful. We were there Monday and Tuesday and just a few other people were in the resort. It is not far from Puerto Vallarta - about three hours drive. I would go there again. Very romantic place for a couple.

I live in Puerto Vallarta and this is the exact location a beach worshiper needs to getaway from it all. The cabins are stunning, the lake is gorgeous and all the activities are so much fun and add to the ambiance of being in the mountains. The staff are incredible, the food delicious and the views are breathtaking. I thank Cupocity.com for helping me find this treasure in the mountains of Mascota.

We live in Puerto Vallarta. We were given a one night stay at Sierra Lago resort as a gift. We are lucky, we have really nice friends that happen to be GREAT gift givers. We were clueless about this part of Mexico. We'd been to San Sebastian, and, although it was pretty and a pleasant change of scene from PV, overall it was a giant snore for us. So, when we got the gift certificate to Sierra Lago, it was nice, but we weren't expecting much. Boy, were we ever wrong! The drive up is an experience in itself. I'd recommend a 4 wheel drive. It's not "necessary", but, it's not a bad idea. The resort is owned and managed by the same group that has Garza Blanca, here in PV. A class act. It is absolutely STUNNING! We really felt like we were in the Alps. It is a manicured alpine garden with casitas spread out overlooking the pristine lake. Each casita has a king bed, terrace, jacuzzi and fireplace. There are 2 restaurants (one for breakfast and lunch, one for dinner and drinks). There are all kinds of activities, horseback riding, a carriage ride, paddle boats and paddle boards, tennis, hiking, swimming, fishing, and RELAXING! At night they have bonfires, karaoke,and star gazing. I think we were the only Gringos there. It's mainly wealthy Mexicans from Guadalajara. It took us a little over 2 hours to drive up (it WASN'T straight up...trust me!) and due east of PV. The food is good, the restaurant service was spotty, but, who cares? It's a slice of Heaven in Mexico! We are taking friends and going back for Christmas day and night. I can't imagine they won't be just as blown away as we were! Rosy, the GM, is the only one that really speaks English. She is a DOLL! THANK YOU Rosy! I'd recommend you ask her ALL ABOUT the day and evening activities...otherwise, you'll miss out.

The resort is beautiful but you must really want to walk a lot depending on which cabin they put you in. I mean really really really want to walk a lot. We came to celebrate my girlfriends birthday and drove in from Puerto Vallarta. Be prepared for a 3.5 hour drive across some of the most pothole filled highway I have ever seen, think asteroid scene from the first Star Wars. Our room was cozy but very cold. There was a big group there on some sort of loud and drunken team building retreat and caring for the two of us seemed to be an afterthought. We arrived at 6pm and had to choose between walking 1.6 kilometers round trip in the cold for a drink just to walk back to the only restaurant on the property or waiting 2 hours for the restaurant to open so that we could try to order off a menu while 40 corporate folks devoured a buffet. We had to beg them to "allow" us to go at 7:30 to have a drink and order from a menu before the corporate mob arrived. After some cajoling they finally agreed. The food seemed to be of good quality but the prep and presentation was sophomoric at best. I tried to include a video of our breakfast which was anything but relaxing due to the overdriven speaker by our table which played dance music they were blaring for the corporate group outside while the resort's employees ate the remaining buffet that had been provided for the group before we came in to eat. The food was mediocre for the expensive prices they charged, but then again, you had no where else to go unless you want drive 45 mins to Mascota so they had you. They did nothing to anticipate our needs and required that we come up with our own creative solutions to feel comfortable. I would not return considering the drive to get there and the price to quality of the food.

Wow. We were basically day tripping from Sayulita and saw the signs for this place and were headed there for a meal (Mascota? not so much to recommend it). That was some drive out there on a cobblestone road. Did it in a two wheel drive economy (but don't tell Thrifty -was a bit tetchy at times). So we roll up to this place and we find a fully manicured lake with horse cart path around the whole thing. The entire scene was incredible. Individual cabanos overlooking the lake, private balconies, a four poster jacuzzi in my room? I was pretty sure I was going to spot a unicorn coming out of the woods. That place was filled with honeymooners, I think we may have been the only English speakers there. Good sign. So I live in HI, and this resort would have been like $700 night, was just over $200, pretty stunning in and of itself and surprise, that was the actual price they charged! Not plus this take and plus this fee, etc. The food was fantastic in the restaurants, limited menu so we got to try most of it. Free bikes, kayaks, paddleboard, fishing poles (we caught 13 small base, fun), nature walk guides. There was a game room with pool table, TV bar, poker table. On the other side of the lake an open air chapel that you could have a wedding with 300 guests at. Stunning. Another building that could host a reception. Read another review here that complained about a two night stay and wedding for $600? Clearly, they didn't go, but frankly, their dumb. What an outstanding value that would have been. If you are looking for one of a kind destination wedding this place would be fantastic. Took us about 3 hours to get there from Sayulita, tourist pace. Pretty cool drive out too. Definitely off the beaten path for Americans. I kinda like ti that way, you probably shouldn't go. :)

We were visiting Puerto Vallarta and decided to take a trip to Mascota. The hotel is actually about 14km from downtown Mascota. Be preperad for treacherous road...one lane all the way to the top. It is recommended a 4X4. However, any car can get there. It takes about 40 minutes drive to cover the 15/17 kms. The grounds of the property is immaculate. Lots of fruit trees, apple and peaches. The hotel is right on the lake and you can walk, bicycle or take the horse carriage for a spin, about 3.4kms around the lake. They provide kayaks pedal boats and paddle boards. Beautiful horses, about 25 of them, to choose from if you are in a mood for horse back riding. Beautiful swimming pool, two jacuzzis, sauna....and lots of nature. If you are looking for peace, peace and peace....this is the place. Wi-fi is available for $130 pesos per 24 hours per equipment. If you have two phones, do the math. If I were to choose a cabin, I would pick Flor de Manzana. It has less steps and a great lake view. Heads up...lots of steps. If you have a problem walking, this is not for you. The cabins are nice but in need of a few changes. Heavier curtains or shutters to block the morning light, the bathroom is basic, with a shower toilet and sink. There is also a large jacuzzi in the middle of the room....kind of odd place to have it. Furniture, a bit uncomfortable. If I were the owners, I would put some more emphasis and do a re-do the entire suite(s)...but don;t take me wrong, it is not bad....just there is room for improvements. If you stay over 3 nights, you will be bored with the menu. There are no other alternatives for dinner. Once you are in the hotel, you will not want to drive to Mascota for dinner or lunch. The food was good but not many options. Service is kind of slow but...who is the hurry!!! If you take the full package, I'd suggest to bring wine, champagne and something to snack on, such as a foie gras, smoked salmon...etc... If you prefer more privacy, I'd suggested to go during the weekdays.

This resort on a high mountain lake is naturally beautiful and the way it has been developed and maintained only adds to its attractiveness. There are water sports, horse back riding, hiking, fishing, swimming, and pampering. . . but the best part is the quiet serenity of the entire area. Getting there on the one-lane cobblestone "road" is not for the faint of heart. Our only disappointment was the caliber of the restaurant food...the atmosphere was wonderful but the food was expensive and not up to the rest of the resort. Almost no English is spoken by the staff.

Lago de Juanacatlan, s/n Mascota JAL

Sierra Lago Resort & Spa places you 10.6 mi (17.1 km) from La Preciosa Sangre Temple Ruins and 10.7 mi (17.2 km) from Main Square. This 25-room, 4-star lodge welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. On a lake, the lodge is also within a 30-minute drive of Nuestra Senora de los Dolores Church.


Dining

This lodge is home to 2 onsite restaurants, perfect for a quick bite to eat. At the end of the day, the bar/lounge is a great place to grab a drink. For your convenience, a cooked-to-order breakfast is served for a fee each morning from 8:30 AM to 11 AM.


The 25 air-conditioned accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect WiFi and 32-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Coffee makers, phones, and desks are also standard.

Rooms


Property features

Guests staying at Sierra Lago Resort & Spa enjoy access to a full-service spa, an outdoor pool, and a spa tub. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Other amenities at this spa lodge include WiFi in public areas, a meeting room, and an arcade/game room.

Room options

Superior Cabin

Full 1 | King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

83% of guests recommend this hotel

Total of 143 reviews