TownePlace Suites Indianapolis Keystone2.5 out of 5.0
Recent guest reviews
We were here for business and there were five of us traveling from NY State and Ontario Province and we were surprised the hotel did not live up to expectations. Morning breakfast was in a small, cramped, warm area and selections were very limited. Tea and coffee were not even in the area, they were down the hall in the front lobby. The rooms were not very clean with marks on the doors and walls and the appliances in the mini-kitchen were a bit dirty and showed a lot of wear. Having a fridge was nice, but that is pretty standard these days. The room layout was also pretty awful with viewing of the TV avail from the couch but not the bed. The workout room was very small with one treadmill and two other machines. The desk did not even have earbuds for the TV on the treadmill, I either had to run to my room and make sure no one took my spot or crank the volume on the other TV by the weights to what I was watching so I could hear it while I ran and I chose the second option so as not to lose my spot - it was the 25th Anniversary episode of RAW after all! There were a few cookies in the lobby each night but they went very quickly, but I will say something positive that one night the front desk guy did offer me a bag of chips as the cookies had been long gone. The spot is convenient near the Fashion Mall at Keystone and the Keystone office park, but next time we'll opt for one of the hotels adjacent to the mall. I guess I expected more from the Marriott chain.
I spent a week here while my Great grandson was in the Riley's Children's Hospital. Housekeeping service was great. The hotel was nice and clean and breakfast was good. The hotel is right off the interstate and easy to find.
The room was very nice and clean. I would consider a long term stay here. The kitchen was very modern and updated. Bathroom was especially nice which is very important for me. Front desk greeted me upon arrival and was very professional.
Raquel and her staff at the Townplace Suites provide phenomenal guest service and the amenities like complimentary breakfast, fully equipped kitchens and separate sleeping / living room area were perfect for my family of 4 visiting during the holiday. Thanks for a wonderful stay!
Great hotel to spend a night or an extended stay. Large clean rooms, with a welcoming lobby and staff. So close to shopping and dining options you could walk. All and all, a great spot, would absolutely return.
Great hotel. The pool wasn't open (it was December) but there was a friendly staff and great coffee. Staff assisted in finding laundry, healthy places to eat and was super helpful overall. Really enjoyed having a kitchen and would recommend this to any traveler.
Place is fine, nothing to write home about. The main issue we had was the fire alarm broke. When I say broke, I mean went off and on five times in a span of 40 minutes at 9:30 - 10:10. This would have been annoying on its own, but we had a ten month year old trying to sleep. This caused over an hour of us trying to calm him down and then the alarm would go off (extremely loud, hurting his ears) again for a minute then stop... We would be close to having him back down then it would go off again. We had people with pillows trying to block the firs alarm noise as well so it wouldn't hurt his ears. Talk about an awful way to start the night. Won't be staying here again.
Renee Reeves is fantastic!! She was so helpful & friendly when we checked in for the week of National FFA Convention. Renee went out of her way to make all of us feel welcome & she was so helpful letting us know that our kids could go to the gym down the street to swim. Renee & her service deserves 5 stars!!! Now, Paula & the gentleman that worked during the day were less than friendly. From noticing us walking in with 8 kids and running to remove the fresh cookies to being absolutely no help when we were asking for recommendations for places to eat. Their customer service is severely lacking. We enjoy staying places we feel welcome and the treatment we have received from Paula and the other gentleman has not been a desirable quality that displays great customer service. You are in the hospitality industry & your customer service is lacking. The ONLY person that has been friendly or helpful to our group is Renee. It's very sad that our group has spent over $3000 to stay here this week and our stay has been tainted by poor customer service & treatment. We will be contacting the GM, Raquel Garcia and whoever is her District manager to ensure they are aware of the poor Customer Service that has been displayed. We can deal with the smell of food permeating the halls, fire alarms going off late at night, and a lack of extra towels & pillows, but poor customer service is not something that should ever be experienced when your primary business is in the hospitality industry. ****And**** we booked three 2 bedroom suites that were supposed to be QUEEN size beds, however they are only FULL size. You might want to check your measurements, a Queen Size bed should measure 60" wide by 80" long NOT 54" wide by 75" long. I'm sure there is a price difference between booking queen size vs a full size and to be honest there should be a refund for not providing the rooms we booked as advertised.
we have stayed in a number of Towne Place suite hotels in the last several years. generally they are newer hotels and I assumed that this one would be no different. I was completely surprised! This hotel feels really more like a motel. it is old and kind of yucky. given the price, I would expect a lot more! there were a number of people drinking beer in the parking lot until all hours of the night… Not sure if they were guests or not but they did not pick up their bottles! The only saving grace for this hotel was the manager. he was so kind and sweet and excited about this property that we couldn't have complained because we wouldn't want to hurt his feelings:) seriously. I would never in 1 million years recommend staying at this hotel.
Just wanted to let people who are looking to stay at towneplace suite Indianapolis that I had bed bugs in my room. I went to the reception and the lady called the manager and was informed to give me a one day credit because I showed her all the bites on my arm. They told me they were going to send orka pest control to take a look at the room. They came back to me and Said the room had no bed bugs. I never experienced bed bugs but I googled it and everything was heading to bed bugs bites. I had about 100 of them. There is no way it could have been something else. Anyway just wanted to warn you about it. Also the smell in the room was bad the toaster was not working the microwave vas not working the shower liner was dirty. I need to say that the people who was working there were very nice.
- Free continental breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Fashion Mall at Keystone is a short stroll from TownePlace Suites Indianapolis Keystone, and other popular attractions like Fastimes Indoor Karting are within a few miles (5 km). This hotel has 83 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Castleton Square and Indianapolis Art Center are also nearby.
Free continental breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.
All 83 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 40-inch LCD TVs with digital channels and video-game consoles, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free newspapers.
At TownePlace Suites Indianapolis Keystone, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 269 reviews