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TownePlace Suites Indianapolis Keystone

2.5 out of 5.0

Recent guest reviews

The friendly staff doesn't make up for the wet dog and moldy smell in the hallways and rooms. It's an extended stay type place so they rent rooms to companies like At&T where every employee has a big commercial truck that takes up the parking. Pets everywhere. Everyone hangs out in the parking lot drinking beer. It feels like a temporary shelter for people displaced by a natural disaster. Parking is a nightmare here!!! The layout puts you at dead ends, where you then have to back up a few hundred yards when the spots are full (which is always!) You end up having to park in a dark corner not near any entrance. This is like an apartment complex with several units, not one large building. The pool is right in the parking lot lol. Not exactly the best ambiance. The location is pretty good if you need to be in Keystone. And the little shop in the lobby area is handy. But really, I can't wait to get out of this place!!!!

This property is in a great location,plenty of restaurant and store,as well as nite life.clean rooms and property,nice pool,great breakfast in the morning,thank you Lizzie and Sara. Renee at the front desk checked me in and showed me where everything was.ALlen at the front desk in the evening was alway there to help or answer where any place I was looking for.i will be back again to stay at this property.

This hotel seems dated and worn, even shabby. Our room was quiet but the bed was a bit lumpy. The comforter was ripped and the bath fixtures had a soapy film. The carpet was frayed in spots and the closet door was chipped near the floor. We just stayed overnight while visiting relatives so didn't use the kitchen, but it seemed well stocked and fairly spacious. I much preferred a Fairfield Inn that we stayed in a different night on this trip.

The location was perfect for our visit to relatives. Excellent restaurants right across the street. Rooms were clean, quiet and the staff was helpful and friendly. Allen and Precious assisted with directions to the IUPUI graduation at the convention center. We had a very relaxing stay. Try a special treat at Ruth's cafe just steps from the hotel.

The entire staff was very friendly. The room was clean and the kitchen was a nice size. Everything I was doing was on the north side of Indianapolis and this hotel was in the perfect location. It is tucked away from the main road.

We come to visit family every Thanksgiving - from CT. This is our first time staying here in TownePlace Suites Indianapolis Keystone. I love, love, love this hotel! Will be back every year to stay here. The front desk staff could not be nicer, the room is clean, quiet, and the hotel is close to lots of shopping and eating. Don't understand the negative reviews. The breakfast is fine, as is the Wi-fi. Keep up the good work!

We stayed here for 1 night as we were in indy for the weekend. It was nothing special but suitable as a place to sleep. The hotel seems dated which is unexpected with it being located in an upscale area of the city. You won't be disappointed but don't get your hopes up. Staff was very polite and accommodating.

This was a perfect place to stay for our girls weekend in Indy. Close to lots of shopping and restaurants with easy access to downtown. We had a roomy kitchen and high end finishes in the kitchen and bath. Staff was welcoming and helpful. We stayed two nights but it was well set up for a longer stay. Would definitely come back!

This was our second stay here and this visit was much improved. We were greeted warmly by Alan when we checked in. This was a vast difference since our previous visit. Alan was friendly and informative and not overbearing. Kudos for making an improvement in this area. Our room was clean and quiet this time. Everything went well. Hotel is situated perfectly for our purposes. Plenty of stores around to buy some groceries or eat out. The cleaning staff were friendly. If we had a complaint about this visit it would be that the bath towels had some marks on them. I'm sure they had been washed but they look like permanent stains. No doubt there are hundreds of towels washed daily and keeping them all bright white is a task. Otherwise, good stay this time.

I drove in looked like a little motor hotel. I was very surprised to see a new clean full kitchen, king bed and an office and pull out couch. Very well designed. 10000 points per night or 124. great choice. Im very picky and a germ freak. Enjoy

8468 Union Chapel Rd Indianapolis IN

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a leisurely stroll of Fashion Mall at Keystone, TownePlace Suites Indianapolis Keystone is within a few miles (5 km) of Fastimes Indoor Karting. This hotel has 83 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Also near this Indianapolis hotel are Castleton Square and Indianapolis Art Center.


Dining

Free continental breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 83 air-conditioned accommodations feature kitchens and space to spread out with sitting areas. Guests can expect 40-inch LCD TVs with digital channels and video-game consoles, along with free WiFi and wired Internet. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include sofa beds, coffee makers, and free newspapers.


Property features

At TownePlace Suites Indianapolis Keystone, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 2 Bedrooms

Queen 2 | Sleeps 5

Suite, 1 Bedroom

Queen 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 257 reviews