TownePlace Suites Indianapolis Keystone2.5 out of 5.0
Recent guest reviews
Just wanted to let people who are looking to stay at towneplace suite Indianapolis that I had bed bugs in my room. I went to the reception and the lady called the manager and was informed to give me a one day credit because I showed her all the bites on my arm. They told me they were going to send orka pest control to take a look at the room. They came back to me and Said the room had no bed bugs. I never experienced bed bugs but I googled it and everything was heading to bed bugs bites. I had about 100 of them. There is no way it could have been something else. Anyway just wanted to warn you about it. Also the smell in the room was bad the toaster was not working the microwave vas not working the shower liner was dirty. I need to say that the people who was working there were very nice.
My family of four recently stayed at TownePlace Keystone, our two boys totally enjoyed the two week stay here. The staff go out of their way to help get your needs fulfilled especially if you have kids staying with you. This place is centrally located and convenient for shopping and dining. Raquel, Precious and Renee were wonderful to us and since we were new to the city provided great local tips. Will definitely go back here whenever i have to spend time at Keystone.
Recently stayed here for work. What a great hotel and wonderful staff. Great hotel for an extended stay or just an overnighter. Rooms have full kitchens, large refrigerator, and even a dishwasher. Would definitely stay again
I concur with the review that couldn't understand how the rating of this place is so high? Poor job cleaning the room, no extra pillows, smells, embarrassing pool and breakfast area...I could go on and on....I typically trust Marriotts, but this place is horrible. Stay at the Hyatt.
The friendly staff doesn't make up for the wet dog and moldy smell in the hallways and rooms. It's an extended stay type place so they rent rooms to companies like At&T where every employee has a big commercial truck that takes up the parking. Pets everywhere. Everyone hangs out in the parking lot drinking beer. It feels like a temporary shelter for people displaced by a natural disaster. Parking is a nightmare here!!! The layout puts you at dead ends, where you then have to back up a few hundred yards when the spots are full (which is always!) You end up having to park in a dark corner not near any entrance. This is like an apartment complex with several units, not one large building. The pool is right in the parking lot lol. Not exactly the best ambiance. The location is pretty good if you need to be in Keystone. And the little shop in the lobby area is handy. But really, I can't wait to get out of this place!!!!
This property is in a great location,plenty of restaurant and store,as well as nite life.clean rooms and property,nice pool,great breakfast in the morning,thank you Lizzie and Sara. Renee at the front desk checked me in and showed me where everything was.ALlen at the front desk in the evening was alway there to help or answer where any place I was looking for.i will be back again to stay at this property.
This hotel seems dated and worn, even shabby. Our room was quiet but the bed was a bit lumpy. The comforter was ripped and the bath fixtures had a soapy film. The carpet was frayed in spots and the closet door was chipped near the floor. We just stayed overnight while visiting relatives so didn't use the kitchen, but it seemed well stocked and fairly spacious. I much preferred a Fairfield Inn that we stayed in a different night on this trip.
The location was perfect for our visit to relatives. Excellent restaurants right across the street. Rooms were clean, quiet and the staff was helpful and friendly. Allen and Precious assisted with directions to the IUPUI graduation at the convention center. We had a very relaxing stay. Try a special treat at Ruth's cafe just steps from the hotel.
The entire staff was very friendly. The room was clean and the kitchen was a nice size. Everything I was doing was on the north side of Indianapolis and this hotel was in the perfect location. It is tucked away from the main road.
We come to visit family every Thanksgiving - from CT. This is our first time staying here in TownePlace Suites Indianapolis Keystone. I love, love, love this hotel! Will be back every year to stay here. The front desk staff could not be nicer, the room is clean, quiet, and the hotel is close to lots of shopping and eating. Don't understand the negative reviews. The breakfast is fine, as is the Wi-fi. Keep up the good work!
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 261 reviews