Best Western Country Suites2.5 out of 5.0
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Recent guest reviews
Nice staff and good value for the room ..would stay here again ..about 15 minutes from downtown Indy.
Staff was uber-friendly and helpful, but never in an overbearing way. Good value, easy access location and a great suite. Thanks Best Western!
One of the best we have stayed at!!! The staff was GREAT!!!
When I got there, they did not have my reservation and pretty much shrugged me off like, "O well, I'm sorry, you're not in the computer & there's nothing we can do for you." After I started to get angry, only then they agreed to call the company I booked through & figure it out. We ended up getting our room but the bed was not comfortable. As I was trying to sleep at 6:30 in the morning, I could hear the shower from the next room right through the wall. Everything around that hotel closes at like 12 am so after our concert, which was on a Sunday, we went to WalMart to find that they were closed already. I wouldn't stay here again.
This was one of my better hotel experiences. Very quite off the main road location. Staff was very friendly and helpful. Only downside was the hotel computer was slow and printer did not work.
This was an excellent value compared to hotels located In downtown Indianapolis. It is really great to have a suite for a four night stay. The room was well kept by the housekeeping staff. I had two minor complaints--the room freshener was not pleasant, but I prefer no scent to an artificial scent; the covering for the HVAC unit mounted on the ceiling above the kitchenette was filthy.
Hotel was clean, but unfortunately was a smoking room.
When we arrived, they did not have room available. We had pre-paid for our reservations 2 months prior. The man at the reception area was extremely rude!!! The blame was placed on Orbitz (by the man at the hotel). We had to go to another hotel for the first night, then move back to this hotel for the second and third night. When we arrived back at the hotel, there was garbage left from the people who were there prior. (they had obviously had Thai food for dinner).
When I saw the price, I was not expecting this experience. I would recommend this to anyone who wants a safe, quiet spot without the hoopla! Could be a bit cleaner, but the staff could not be better.
Not again, the room was missing everything, clock did not work, all the "bathroom stuff' including tp was missing.
I entered the room the clerk gave me and went into the bedroom where I noticed the bed was messy. At first I thought it was just a wierd way to turn down the bed, then I saw clothes in the closet. It was about 8:30 p.m. and I didn't stick around lng enough to see if anyone was in the restroom!! The next room I got was nice, not really as clean as I like. I had forgotten my shampoo and there was none in the room. I figured housekeeping would leave me some the second day but still none so I had to go ask for a bottle of shampoo. No big deal but sort of irritating. I would not stay here again.
Everything was perfect except there was no pool or hot tub. Other than that it was an exceptional value. I mean $46.?? incl tax for a 3 rm suite. can't beat it!
I was not looking for a Four Star hotel but, I have to say I was a bit disappointed. The couch had no cush left in the cushions, the coffee pot was cracked and about the telephone...there was a telephone on the desk BUT it was NOT connected to the wall??? Upon checking out, I asked for a receipt that said I was "paid in full" for my expense report, the rather gruff desk staff told me that I should take it up with Orbitz and went back to reading his paper....
The hotel is conveniently located near a variety of restaurants. It is quiet, comfortable, and reasonably priced. Although obviously an older facillity, every effort has been made to keep it in good repair. During my stay i reacted with 1 housekeeper (very hospitible) and 3 desk clerks. the first clerk was very helpful with my check in. The clerk on duty in the evenings was an extremely personable young man who was always willing to help no matter if the question regarded restaurant choices or computer time. The clerk on duty at check out must have been having a bad day. When i asked for a receipt all he said was "get a receipt from Orbitz." 2 out of 3's not bad.
This hotel was very clean. Staff was kind and attentive, not overbearing. The hotel is located next to Costco and there are lots of restaurants in the area. Easy drive to downtown Indianapolis.
I really enjoy staying at this hotel. It's very cozy and the staff is very nice! It's like a home away from home. The rooms are very nice and you don't have to go outside the building to get to them. I have recommended this hotel to all my classmates who have to make the long drive and just need a nice place to stay the night before their next shift of work!
Clean room, good price, but the room had a water leak behind the toilet and had smoking rooms across the hall that you could smell when you came out of the room. Otherwise a good bargin and would stay their again.
Great location. Great suite and very comfortable. The daily maid service did little more than make the beds, change towels, and empty wastebaskets. We had to go to front desk for more toilet paper. The breakfast buffet was okay but never changed, Overall we would return to the hotel again as is was a great value and comfortable.
The hotel was awsome, all the employees were great. We plan on going to the moto GP race next year and we will definately stay at this motel
One of our rooms, though non-smoking, reeked of cigarette smoke. THe other was fine. Hotel amenities were average. Rooms were otherwise clean and the staff friendly and helpful.