Résidence Lagrange Vacances Les Hauts de la Houle4.0 out of 5.0
Recent guest reviews
Lovely high quality accomodation situated near the pretty town of Cancale. It was about a 10 min walk to the town and a further 5 minutes to the port, both of which are worth visiting and the location made the stay. We had a well equipped kitchen, 2 bathrooms and 2 good sized bedrooms. Our house overlooked the pool and had a quaint little patio area good for keeping the toddler in! The pool itself was a bit chilly but we enjoyed the Jacuzzi. The staff were really helpful and you can get discounted tickets for many local attractions. The only downside was the strict cleaning policy on check out (either that or pay an extortionate fee for cleaning) it made the last morning a bit stressful!
Lagrange Vacances Prestige Résidence Les Hauts de la Houle is ideally located within a 10 minute walk of all areas of Cancale. We booked here as part of a Brittany Ferries deal and are so glad we did. The accommodation is spotless, well equipped, comfortable and spacious. This is no way a negative, but I will mention it. If you intend to arrive early and you haven't booked an early arrival slot, then you will have to wait until 16:00hrs and then queue to check in. This aside, every aspect of your stay is catered for. The fenced in pool area is kept spotless and has a electronic keyguard on the door, not only to stop strangers walking in, but to safeguard any wandering kids. There is plenty of car parking. The staff are so helpful and multi-lingual, So can help in any language. We had a great weeks stay and will be returning.
We stayed for a week at the end of august in a 2 bed cottage which was of a high standard and well equipped. Short walk into cancale but need to drive to get the best beaches. Pool was nice and heated. A few negatives: bit of an ant problem. They had obviously tried to put traps down but they were still everywhere! No BBQ s allowed on site
What can I say other than this place is superb. Emma at reception was tremendously helpful, the apartment was great. A little tired in places but no major grumbles. The pool and outside space is wonderful for kids. The only small issue was the WiFi. It cost 25 Euro for a week and the signal was poor. May have been due to the distance our Gite was from main reception but still, if you pay for it, you'd hope it works! Also pool closed for an entire day. Not ideal as that is the only thing to do on site. Both small things which would not stop me recommending this place to others. Well worth a visit!
Very nice accommodation with a great location! Where do I start... at arrival the staff was very friendly and gave us the information we needed for our stay. When we arrived at our stay, it was very nice. It is a clean comfortable house, with a new bathroom and clean kitchen. And I can say that I'm quite difficult in rating accommodations. I didn't had the feeling that I had to wash the cups and glasses again, if you understand what I mean. So we had a house for 6 people and we were with 2 adults and 1 baby. We had all the space we needed. If you would rent the house for 6 people and stay with 6 adults, that would be rather sharp then in space. You have a nice terras with a public garden that you can use to play with the ball or ... . Location not for from the center. What I must say is ... we are 2016, and paying for WIFI is not for this century. You could pay 25 eur/ week, which we didn't because we do find this should be offered for free. The swimming pool is ok, not great and a bit to cold for this time of the year, even if it's heated. The staff was there for you if you had any questions for restaurants, they also give discount tickets for the Great Aquarium in St Malo which you can purchase at the counter of the reception. I do recommend you to go here, we had a nice vacation!
Stayed here for a week. It was our first time to Brittany and the accommodation made the holiday (all thanks to the rubbish weather). The apartment was clean and everything seemed to work. We had a brilliant room - 10 seconds away from the pool entrance which was brilliant for us kids.
We recently stayed here for a week with another couple and their young daughter. Going on previous reviews, I was a bit nervous as to what to expect, but I would like to reassure potential visitors that in fact, it wasn't nearly half as bad as what previous reviewers made it out to be! We had a wonderful time and the location was perfectly suited to our needs. I would recommend the accommodation – it’s a great place to stay, and even if it doesn’t have everything you need, bring it along with you! I'll review each topic separately. Location The location is very central. It’s a 10-15 minute drive from St Malo, and you encounter some lovely little villages along the way. Also very handy for Dinard (beautiful) and Mont St Michel(40 minute drive). Best of all, it’s a quick walk into the lovely little seaside town of Cancale, either down the steps at the base of the hill, or via the road directly into town. SatNav doesn’t find the road easily, so be sure to use the directions provided. Check In Honestly, I was expecting the dragon lady from hell based on what other reviewers said about the check in staff. I never encountered this at all. Both ladies were lovely, chatted away to us and were very friendly and accommodating. Check in did take longer than expected, but only because we turned up with a group of about 12 adults who checked in ahead of us, and there were only 2 check in ladies. The reception is only open at certain hours (9-12 in the morning and 4-7pm in the evening) It’s worth it to speak to them about booking tickets for attractions like the aquarium, as you get discount There is a little laundrette there if you do need to do washing. Accommodation Overall, the accommodation was fine and suited to our needs. Yes, the kitchen may have been a bit lightly stocked (although they did have an oyster shucker – perfect for those wonderful oysters you can buy in Cancale!) but having read previous reviews I decided to plan ahead and brought some items with me (like an iron, tea towels, cleaning products etc.). There is enough cutlery and crockery for 4-8 adults, although some essentials were missing, such as a chopping board and grater. Bear in mind that the kitchen also does not have an oven – it only has an induction hob, so no oven prepared meals! On the plus side, it has a slimline dishwasher, and a coffee machine that we didn’t end up using. There is a little TV available, but all in French channels - we didn't mind, we played board games every night anyway! We had the two bedroom unit, and my friend slept downstairs on the sleeper sofa while his wife and daughter slept upstairs in the twin room. Unfortunately, the sofa isn’t that great when pulled out into a double bed, and even when sitting on it normally it’s not designed particularly well (you tend to fall down the back if you don’t stuff it with cushions), but all in all not completely awful. Bathroom was great, as it had both bath and shower (with decent water pressure), with two separate loos, one upstairs and one downstairs. Only thing I would say is that we ran out of hot water in the morning with 4 adults showering, but we managed quite well after timing it better. Each residence comes with 1 parking space, which is right at reception as you can’t take cars down to the accommodation. It does mean a few minutes’ walk but worth it to keep it peaceful. For those who posted about the long check in and inventory, it was honestly not painful at all. All they expect you to do is compare what is in the book that is in the accommodation with what is actually there, and then mark anything missing on the paper they give you. It took me all of 10 minutes to complete the check. As for taking the linen to the accommodation, this also did not bother us – as it’s self-catering, I was not expecting hotel-style housemaid treatment! Cleaning the accommodation at the end was also not a massive chore (although the vacuum cleaner didn’t work as well as intended, but we managed). The resort is not massively staffed, so I can understand that they wouldn’t have a full-time cleaning staff available (which would also impact the price we pay!). The checkout took 10 minutes at most and the lady doing it was lovely. She went ahead and just checked everything – she certainly didn’t count each and every spoon! We had a unit right at the end, overlooking the playing area and sea view. It’s worthwhile asking if one of these units is available, as it was so beautiful and peaceful and had lovely countryside walks.
Went on a family trip here at the end of June, five of us including two young children. It's in a nice, central location for day trips and exploring the area. In walking distance to the village wit nice sea views. Grounds are well kept with a big, open garden which is nice for kids to run around in. Pool was also nice. I was concerned about the friendliness of the staff given past reviews we read here, but did not encounter that ourselves. I completely agree with comments made in other posts about the long check in and heavy process taking an inventory of every little thing in the house at check in and out. I also thought it was ridiculous that we had to clean the kitchen even though we were paying a cleaning fee for the rest of the flat. As someone who enjoys cooking, I found the kitchen poorly equipped. It's meant for people who plan to eat out a lot while on holiday! WIFI did not work in our cottage - we only found this out after we'd paid for it. All in all, we had a great vacation and this was a good home base for many day trips.
Travelling with my wife and one year old daughter, we had a very enjoyable 2 week holiday at Les Hauts de la Houle. The development itself is very well-maintained, the swimming pool is nice and there is lots of green space for kids to play on with pretty sea views. It’s pretty close to Cancale’s village centre – a 10 minute walk down the roads or a shorter one on the path and stairs down to the seafront. Cancale is a pretty town with a good number of restaurants, a supermarket and other cafes and shops. Almost every meal we had was excellent though if you don’t like fishy French food you might find it a bit homogenous. It is also very handy for day trips to Mont-St-Michel, St Malo, Dinard and Dinan which we did. Having had mainly child-free hotel-based stays till recently, we are new to self-catering abroad. The apartment was clean and quite comfortable, but the equipment was way short of ‘home from home’ which I’ve always experienced in the UK. We were looking for a bit of comfort knowing we would spend a lot of time indoors and if this is truly ‘prestige’ accommodation I’d not want to explore what’s beneath that. The apartments had no toaster or oven. There was a 2-seater sofa in our apartment which slept 6. The grill/ microwave was incapable of toasting a single slice of bread in less than 15 minutes. Bizarrely, there was a 1980s-style coffee filter machine. The ‘welcome pack’ consisted of cleaning materials which cost €5 to open rather than milk, sugar, fruit etc. or stuff that might be useful after a long journey to an empty flat. All the TV channels were French and there was no DVD player or radio. There was an very officious and bureaucratic check-in and check-out process which makes you wonder what type of customers they are used to dealing with. We were expected to inventory the entire place on arrival, right down to individual items of cutlery, as well as move a sack of linen and towels to and from reception. On check out, someone will call round and count the spoons etc. then you are expected to leave immediately. While you can pay €90 to have the place cleaned on departure - which is a rip off considering they are compact, low-maintenance flats - this for some reason does not include the kitchen and you need to strip and decant all bed linen yourself! Paying €50 to rent a high chair for 2 weeks also seemed like a bit of a rip off given it is a family resort. I also didn’t like the fact my pre-authorised credit card deposit of €300 involved writing down all my credit card details including the security code and putting these in a drawer. This was then handed back to me on departure. Surely there is a more secure process than this? In fairness, when we reported broken lightbulbs and a defective smoke alarm they were dealt with promptly. While the site seemed like it was run for the convenience of those who worked there rather than the customers, the on site staff were usually pleasant and helpful when dealing with us and we experienced none of the unfriendliness reported elsewhere. These glitches did not spoil our holiday but did make the arrival and departure process more hassle than it would have been otherwise. 3 stars is probably a bit harsh but 4 would seem generous.
We were cautious of previous reviews on this site but needn't have worried. Staff were attentive and helpful and our holiday home was just what we needed. The pool was a big hit with the kids despite the poor weather. My only advice is regarding the Cancale restaurants, if you have family members that don't eat seafood you're options are very limited. As for Les Hautes... Top marks.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 174 reviews