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Best Western City Sands

4.0 out of 5.0

Recent guest reviews

We stayed overnight in a one bedroom apartment. The room was clean, comfortable and spacious. Comfortable king bed. Warm and cosy. We both had a good night's sleep. Reception staff were friendly and efficient. The hotel is located overlooking the sea, next to a golf course. The air conditioning unit was very noisy when I turned it on in the morning because I was cold. I turned it off because the fan was really noisy. Breakfast in the restaurant was quite good. Although we were quoted $15 each for breakfast in our booking confirmation, breakfast cost more than this.

Excellent location if you want to play golf. Excellent water views over golf course. Bar and bistro facilities were good. Food well priced and good variety. Did not have breakfast as restaurant did not open until 7.30am. Could be earlier for guests who want to get away, maybe 7.09am.

This was a great stay. Twin Share accommodation, dined in the restaurant and have no complaints about the friendliness of staff, level of service, cleanliness of room or value for money. It was very convenient as the venue for a training workshop was onsite. The staff in the restaurant looked after us like VIPs. The rooms were surprisingly modern for an older gold club which accommodates the Best Western City Sands. Ocean view was worth the $10 extra. The property is close to Woolworths and McDonalds and a Coles Express. I found the venue value for money and will definitely stay here again. It is convenient, well priced and rooms are well appointed.

Fantastic location. 2 min stroll to the beach and 5 mins to numerous restaurants. 5 mins to Wollongong city. Rooms were great but air con was located in living room which made the rooms were stuffy. Had the open the room balcony glass doors to cool the rooms. The balcony was easily accessible from outside so not great to leave it open unsupervised. It is now winter imagine when it is summer. The king bed room's ensuite is catered for the physically challenged which was great and we ended up using the main bathroom however it was not to our liking(preference thingy). I am pretty sure not all ensuite bathrooms were similar but was not informed we were getting it. Hot water shower was also a problem where you had to wait a good minute before it turns hot. First 2 bedroom unit that does not have a TV in the main room. There was a 2% surcharge on the credit card which staff failed to mention otherwise would have paid in cash.

This is the first time I've given a negative review of accommodation on TripAdvisor or any other site. We travel often to Wollongong and have tried a variety of accommodation - hotels, motels, short term apartment rental etc. - in this city. After reading other reviews and seeing the ratings we decided to try Best Western City Sands. We were surprised and disappointed by what we found. I've tried to be brief and to the point: POSITIVES: Great location - views over golf course to sea are beautiful. Free parking. NEGATIVES: Checkin: Receptionist busy flirting with a colleague - ignored us. Only one plastic keycard for two people. Room: Very dated and drab decor - curtains constantly falling off hooks. Connecting door allows full sound penetration (perfectly distinct conversation and other noises) from adjacent room. Lighting terrible; dull low light - in bathroom not enough light to shave or apply makeup. Pillows old, lumpy, rock like. Blankets only - thin, old. Towels clean but small and thin. Black teabags only - requested green or herbal teabags, told by reception they are not offered. Told to buy green tea from restaurant. Room Service Food Menu: Very limited - requested food offered on restaurant menu. Told by one restaurant staff member that it wasn't available. Told by another we could choose anything from restaurant menu. We did, but weren't given what we ordered. Food plentiful but slow cooked beef very dry and stringy. Accommodation Rating: Why is this accommodation given a 4 star rating? In our experience of overseas and Australian accommodation, BW City Sands is NOT 4 star hotel accommodation. It is primarily a golf club offering accommodation, as distinct from a hotel. It offers sub standard service, rooms and food at inflated prices - this was the most expensive accommodation available in Wollongong for the dates of our stay.

Enjoyed my stay with friendly staff. Bistro pumped out good food. Room was clean and had plenty of space to spread out. Internet was a bit slow for streaming and the a/c heater sounded like a chainsaw.

One bedroom apartment,well appointed,extremely clean,and daily cleaned as well,all staff were extremely friendly,helpful and courteous,hats off to management for having great staff,so close to town,park car,and walk everywhere,very very impressed restuarant and bar on site....only downfall which is minor found lighting poor for reading of a night time or doing make up in bathroom going out to dinner..a minor thing,we were so impressed we have already rebooked

The property is located above the golf club, so there are excellent views and access to the club and restaurant, as well as access to play golf. The apartments are spacious and well equipped, with great views, especially over the golf course and ocean.

Was pleasantly surprised that this Best Western was part of the Wollongong Golf Course with its clubhouse onsite. My room had an ocean facing view with balcoy and overlooked the practice putting green and course. Rooms are quite spacious as was in a deluxe room with separate lounge/kitchen area. Bed quite comfortable but pillows were not the best and were a little pancake style or too hard. Overall though great outlook and customer service. Michael on reception was very welcoming and helpful to whatever needs I had and went out of his way to make sure my frequent Best Western privileges were honoured as no-one had noticed my status on booking.

Great place to stay. Very centrally located close to the heart of Wollongong. Good food downstairs. Right on the ocean with terrific views of the golf course. Wonderful walking tracks nearby. Great service.

Room options

Suite, 1 Queen Bed, Balcony, Ocean View

Queen 1 | Sleeps 3

Suite, 2 Bedrooms (3rd and 4th bed are Single Beds)

Twin 4 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 248 reviews