Best Western City Sands4.0 out of 5.0
Recent guest reviews
We misunderstood the checkout time and instead of calling, the Accommodation Manager knocked once and walked in the room twice within a period of 10 minutes invading our privacy. She said it was to check that we were alright but both times we answered saying we were getting dressed. She even walked into the living room as we were getting dressed (luckily in the bedroom) to ask us to leave. We later asked why we never heard the phone and they said they called (clearly lying..we were next to the phone) and even though they had our mobiles, they didn't try that either. They again lied saying they did and we showed them no lost calls. Pretty sure it's bad to check out an hour late but that breaking into a guest's room twice and ordering them out then claiming it was to check on the health of the guests is worse. They never asked if we were ok, if that was really what they were concerned about. Overall my worst hotel experience ever and I've been traveling for work for over 10 years. I would not recommend this place and I'd encourage Best Western, where I've stayed so many times, to review their customer service training for Acommodation Managers.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Golf course
WIN Stadium is within a 5-minute walk of Best Western City Sands while other popular sites like WIN Entertainment Centre are within a 15-minute stroll. This 20-room, 4-star hotel has a golf course along with free in-room WiFi and free self parking. North Wollongong Beach and Wollongong Hospital are also nearby.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee each morning from 8 AM to 10:30 AM.
All 20 air-conditioned rooms provide balconies, microwaves, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.
Guests of Best Western City Sands enjoy features like a golf course, free WiFi in public areas, and conference space. A stay here includes free parking. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this golf hotel include free newspapers, laundry facilities, and a garden.