Best Western City Sands4.0 out of 5.0
Recent guest reviews
We have stayed here several times and will keep coming back while ever we need to visit the Illawarra region. Location is perfect, close to Wollongong central and the ocean and the football stadium if you happen to be there during the NRL season and follow St Gorge/Illawarra. The rooms are a good size and are maintained to a high standard and the staff are friendly and helpful.
Stayed here for 2 nights as part of our golf social group. Fabulous room with a great view of the Golf Course and Ocean. Comfortable bed and bathroom was great. Quite a large room with a small kitchenette. Great breakfast and dinner in the Hotels restaurant. Plenty of parking and within walking distamce of the town centre. Fabulous spot to stay if you are an avid golfer.
Fully recommend this place for a great getaway. Top floor and in the middle was the best view. Very clean and love the bedroom separately. Very spacious. Have stayed before and prefer it the best accommodation in wollongong.
Awesome place.. great service from the reception to the bar staff on level 1 bar..great food.. had a flat battery on the Monday night the reception organised a battery pack first thing in the morning.. awesome service with a smile..will be back again...
We stayed overnight in a one bedroom apartment. The room was clean, comfortable and spacious. Comfortable king bed. Warm and cosy. We both had a good night's sleep. Reception staff were friendly and efficient. The hotel is located overlooking the sea, next to a golf course. The air conditioning unit was very noisy when I turned it on in the morning because I was cold. I turned it off because the fan was really noisy. Breakfast in the restaurant was quite good. Although we were quoted $15 each for breakfast in our booking confirmation, breakfast cost more than this.
Excellent location if you want to play golf. Excellent water views over golf course. Bar and bistro facilities were good. Food well priced and good variety. Did not have breakfast as restaurant did not open until 7.30am. Could be earlier for guests who want to get away, maybe 7.09am.
This was a great stay. Twin Share accommodation, dined in the restaurant and have no complaints about the friendliness of staff, level of service, cleanliness of room or value for money. It was very convenient as the venue for a training workshop was onsite. The staff in the restaurant looked after us like VIPs. The rooms were surprisingly modern for an older gold club which accommodates the Best Western City Sands. Ocean view was worth the $10 extra. The property is close to Woolworths and McDonalds and a Coles Express. I found the venue value for money and will definitely stay here again. It is convenient, well priced and rooms are well appointed.
Fantastic location. 2 min stroll to the beach and 5 mins to numerous restaurants. 5 mins to Wollongong city. Rooms were great but air con was located in living room which made the rooms were stuffy. Had the open the room balcony glass doors to cool the rooms. The balcony was easily accessible from outside so not great to leave it open unsupervised. It is now winter imagine when it is summer. The king bed room's ensuite is catered for the physically challenged which was great and we ended up using the main bathroom however it was not to our liking(preference thingy). I am pretty sure not all ensuite bathrooms were similar but was not informed we were getting it. Hot water shower was also a problem where you had to wait a good minute before it turns hot. First 2 bedroom unit that does not have a TV in the main room. There was a 2% surcharge on the credit card which staff failed to mention otherwise would have paid in cash.
This is the first time I've given a negative review of accommodation on TripAdvisor or any other site. We travel often to Wollongong and have tried a variety of accommodation - hotels, motels, short term apartment rental etc. - in this city. After reading other reviews and seeing the ratings we decided to try Best Western City Sands. We were surprised and disappointed by what we found. I've tried to be brief and to the point: POSITIVES: Great location - views over golf course to sea are beautiful. Free parking. NEGATIVES: Checkin: Receptionist busy flirting with a colleague - ignored us. Only one plastic keycard for two people. Room: Very dated and drab decor - curtains constantly falling off hooks. Connecting door allows full sound penetration (perfectly distinct conversation and other noises) from adjacent room. Lighting terrible; dull low light - in bathroom not enough light to shave or apply makeup. Pillows old, lumpy, rock like. Blankets only - thin, old. Towels clean but small and thin. Black teabags only - requested green or herbal teabags, told by reception they are not offered. Told to buy green tea from restaurant. Room Service Food Menu: Very limited - requested food offered on restaurant menu. Told by one restaurant staff member that it wasn't available. Told by another we could choose anything from restaurant menu. We did, but weren't given what we ordered. Food plentiful but slow cooked beef very dry and stringy. Accommodation Rating: Why is this accommodation given a 4 star rating? In our experience of overseas and Australian accommodation, BW City Sands is NOT 4 star hotel accommodation. It is primarily a golf club offering accommodation, as distinct from a hotel. It offers sub standard service, rooms and food at inflated prices - this was the most expensive accommodation available in Wollongong for the dates of our stay.
Enjoyed my stay with friendly staff. Bistro pumped out good food. Room was clean and had plenty of space to spread out. Internet was a bit slow for streaming and the a/c heater sounded like a chainsaw.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Golf course
WIN Stadium is within a 5-minute walk of Best Western City Sands while other popular sites like WIN Entertainment Centre are within a 15-minute stroll. This 20-room, 4-star hotel has a golf course along with free in-room WiFi and free self parking. Wollongong Hospital and North Wollongong Beach are also nearby.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee each morning from 8 AM to 10:30 AM.
All 20 air-conditioned rooms provide balconies, microwaves, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.
Guests of Best Western City Sands enjoy features like a golf course, free WiFi in public areas, and conference space. A stay here includes free parking. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this golf hotel include free newspapers, laundry facilities, and a garden.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 251 reviews