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Best Western City Sands

4.0 out of 5.0

Recent guest reviews

We misunderstood the checkout time and instead of calling, the Accommodation Manager knocked once and walked in the room twice within a period of 10 minutes invading our privacy. She said it was to check that we were alright but both times we answered saying we were getting dressed. She even walked into the living room as we were getting dressed (luckily in the bedroom) to ask us to leave. We later asked why we never heard the phone and they said they called (clearly lying..we were next to the phone) and even though they had our mobiles, they didn't try that either. They again lied saying they did and we showed them no lost calls. Pretty sure it's bad to check out an hour late but that breaking into a guest's room twice and ordering them out then claiming it was to check on the health of the guests is worse. They never asked if we were ok, if that was really what they were concerned about. Overall my worst hotel experience ever and I've been traveling for work for over 10 years. I would not recommend this place and I'd encourage Best Western, where I've stayed so many times, to review their customer service training for Acommodation Managers.

cnr of Banks & Corrimal St Wollongong NSW

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Golf course

WIN Stadium is within a 5-minute walk of Best Western City Sands while other popular sites like WIN Entertainment Centre are within a 15-minute stroll. This 20-room, 4-star hotel has a golf course along with free in-room WiFi and free self parking. Wollongong Hospital and North Wollongong Beach are also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, breakfast is available for a fee each morning from 8 AM to 10:30 AM.


Rooms

All 20 air-conditioned rooms provide balconies, microwaves, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Other amenities include free local calls, hair dryers, and ironing boards.


Property features

Guests of Best Western City Sands enjoy features like a golf course, free WiFi in public areas, and conference space. A stay here includes free parking. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this golf hotel include free newspapers, laundry facilities, and a garden.

Room options

Suite, 1 Queen Bed, Balcony, Mountain View

Queen 1 | Sleeps 3

Suite, 2 Bedrooms (3rd and 4th bed are Single Beds)

Twin 4 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 233 reviews