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Portogalo Suite Hotel

3.0 out of 5.0

Recent guest reviews

The hotel is not very big, good for business, and for relax vacations. Poor and expensive services in the hotel, especially in food offer. Inside a big private condominium, the beach have the marina at the right side, so, you get some polluted water by the boats activity. Private and quiet beach with one interesting way of transport downside the hill. People with afraid of highs or disabled must rethink this hotel due to the cable car.

This hotel is fantastic value for money! It is on The Most Beautiful bay of all Costa Verde, and hotel visitors are the only “outsiders” who can enjoy the beauty of it together with many richest and most famous Brazilians, who’s posh vilas and yachts surround the bay. I read lots of negative comments and was prepared to cope with some disadvantages because I wanted to spend few days on this bay very much. So I was very pleasantly surprised when most of them turned to be false or very exaggerated. Yes, hotel haven’t been renovated for a long time, but that’s because last time it was, it was done to very high quality. It comes with nice charm of 90-ies, and still is in very good condition. My “room” was huge, it was actually one big room with balcony and comfortable double bed and another room with 2 single beds and dinning table and chairs in it. And that's room for the lowest rate! TV in my room was big flat screen, other rooms around were similar. The air-con was old and loud, but did its job very well, especially considering the size of rooms. Public areas inside hotel were very spacious, comfy and well maintained, as well as outside spaces. All staff were very helpful and attentive, I don’t speak any Portuguese but in every shift there were few people who can speak English and they were very helpful with everything, from food and drinks to finding driver who can take me to local ports. Thank you very much for wonderful time there to all of them!

We bought a 6 night package for the New Year for USD 2500, based on our memories from the last visit, 10 years ago. How much could a hotel deteriorate in 10 years? A lot, if apparently it never saw maintenance or renovation ever since. If it were a free ride, it would still be expensive considering what we've been through. Everything in this hotel is old and degraded, starting by the famous wooden deck overlooking the ocean, with loose floor panels, with rusty and apparent nails. The rooms, leisure/ recreational and common areas are no exception. Worst of all was the service. Overall the hotel is understaffed, with people who mean well, but are clearly poorly (or not at all) trained. Ordering a bottle of wine (paid separately) was a 20 minute nightmare on the 3 nights in which we were successful, but tonight we just gave up when the bottle arrived with the glasses but the (only) corkscrew was nowhere to be found. The self service buffet was mostly tasteful, but always exposed for the 2-3 hours every meal lasted, mostly without replacement. The counter where it was placed became dirtier and dirtier, to a point where arriving closer to the closing time meant loosing the appetite. What a pity. And I am never coming back. I'd rather try and keep the memories of countless number of times I've been here before this week.

Pros: great view and beach. Cons: rooms are old style and need mantainance, few options of entertainment, restaurant poor, daily rate very expense. The TV and air conditioner in my room was not working and they changed me to a even worse room...don't go !

Great hotel...don't listen to all of the bad reviews!!! Yes the rooms are outdated but they are kept very clean and have a great view. The hotel is on a hilltop and has stunning views. The pool area is beautiful and had a great view of the area. The food and drinks were good. There is a chairlift that brings you from the hilltop where the hotel is located down to the beach, which is very neat. The beach is beautiful. It is in a cove so the beach does not get very crowded. It is a perfect location to decompress, relax and enjoy the beach or pool. In my opinion, the pool and beach areas are so nice, you shouldn't feel the need to spend much time in your room so it doesn't matter if they are a little old. I would definitely recommend this hotel and would return to another stay!

My fiance an I travelled around and looking for a hotel in this area. The area is really nice and shows the pure wilderness of Brasil. But is this a hotel? Its very old and run down, the staff is unpolite and invisible mostly despite we were the only guests. Sure it was not main season and during the week. We left without having breakfast or anything else. This is the hell without fire for 600 R$ per night.

It was my second time at Portogalo Suite Hotel. The view is very nice and there is lift that takes you down to the beach. The rooms are big , they have comfortable beds but they are really old and not very clean.The bathroom is very small. Last year I stayed in a standard room which was better than the deluxe room I stayed this year (2010). The pool is full of people and the food was terrible. I have a 9-year-old son that enjoyed a lot because they have a very nice staff to entertain the kids. The manager is not very nice. She should learn a little bit more how to take care of her guests. I would recommend the hotel if they updated their rooms and when the hotel is not fully booked.

This was my first stop on my Brazil road trip. The hotel is tucked away off the main road, little drive and car park. Very large clean reception and quick check in. The hotel areas are very large and spacious, the area has a bar, restaurant area and cafe balconies over looking the pool and beach and they have their own ski lift down the the beach. The rooms were very dissapointing, there were 4 of us 3 adults and a teen. There was a double bed and 2 very small child beds, The air con was the loudest thing in Brazil, even the earplugs had no effect. The floors were tiled and old, as was the very small bathroom and walk in shower. The balcony doors did not fit the frame so the mozzies had free entrance all night and we woke up to find worms climing the walls ! Very dissapointed as this hotel is not cheap by anyones standard. The food was nothing special and a little sparse, something like a school dining area springs to mind. The outside areas, the pool, ski lift and beach was great. If I had the choice I would have paid less in any other hotel and would have had a better room and a better nights sleep.

A recepção é feita por apenas um funcionário, nada receptivo. Fiquei com a impressão de vou ser cobrado duas vezes. O quarto é bom, porém o ar refrigerado não funciona bem, a TV é péssima, a tampa do vaso sanitário estava quebrada e o bidé entupiu.Lagartixas na parede do quarto. Não voltarei a este hotel. Brinquedoteca péssima, apenas dois garçons para atender mais de cem pessoas, WiFi apenas na recepção, Check-out às 12 horas apenas para não darem o almoço, programado para às 13 horas. Quadra de tênis abandonada.

O problema começou logo na chegada: fizemos a reserva com um mês de antecedência pelo site do hotel para o feriado da páscoa, com cartão de crédito, e o atendente não localizava nossa reserva. Impressionante é que tínhamos o número da reserva e o e-mail com o código, mas o atendente dizia que aquele papel impresso do site não servia para nada. Em resumo: atendimento péssimo da recepção na chegada. Por sorte tinha quarto disponível e fizemos todo procedimento de novo. Além disso, o hotel é um horror para crianças pequenas: perigo de escadas ou barrancos sem proteção em todos os cantos do hotel. A brinquedoteca é uma piada, ou seja, não tem absolutamente nada! Também não existe nenhum parquinho externo. No restaurante encontramos uma barata enorme perto do buffet - experiência nada agradável, e tivemos que matá-la. No site diz que existem 2 quadras de tênis nas dependências do hotel: piada! Uma está com a rede toda rasgada no chão e a outra quadra está tão suja e abandonada que era impossível jogar. Ademais, todos os canais de TV do quarto pegam extremamente mal e wi-fi só na recepção. E tivemos problema no check-out também: apareceu uma cobrança indevida e novamente o mesmo funcionário despreparado que nos atendeu na chegada sugeriu que eu não quisesse pagar pela jarra do suco de laranja. Depois de 10 minutos argumentando ele percebeu que se tratava de um consumo do quarto 213, e não do nosso. E não pediu desculpas. Extremamente despreparado e mal educado - esse atendente parece mais um robô do que uma pessoa. A impressão que dá é que o hotel precisa triplicar o número de funcionários para ficar melhor. Enfim, que decepção esse hotel. Obs: só não dei uma estrela porque a praia é boa, o quarto é razoável e a apresentação do homem-aranha foi divertida.

Rodovia Rio-Santos - BR 101, KM 457 Angra dos Reis RJ

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Portogalo Suite Hotel is located 4.3 mi (6.9 km) from Conceicao De Jacarei Beach and 7.7 mi (12.5 km) from Monsuaba Beach. This 75-room, 3-star hotel has a private beach, a marina, and free breakfast. It's in a regional park and also near Sororoca Beach and Caetes Beach.


Dining

Start your day off right with a free hot/cold buffet breakfast. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

The 75 air-conditioned accommodations feature lanais and afford space to spread out with living rooms. 32-inch LCD TVs come with digital channels. Rooms also include minibars.


Property features

Guests of Portogalo Suite Hotel have access to a private beach, a marina, and an outdoor pool. If you drive, put free parking to good use. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Additional amenities include a spa tub, a sauna, and outdoor tennis courts.

Reviews from Trip Advisor

Trip Advisor aggregated rating

39.0% of guests recommend this hotel

Total of 578 reviews