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Baymont Inn & Suites Huntsville Airport/Madison

2.5 out of 5.0

Recent guest reviews

The room was nice but not fancy. It could have been a little cleaner. Mildew was growing in the shower on the curtain.

#1 - Key card machine wasn't working. Didn't get a key to my room until the 2nd day #2 - Rooms did not have do not disturb signs in each room - I booked two rooms neither had it. #3 - The internet on each floor did not reach either of my rooms it was only good if you were sitting near the elevator #4 - Breakfast was disappointing. Eggs and sausage were cold, the waffle mix was to soupy and would not make waffles correctly. The coffee was terrible. #5 - The bedding looked old and not fresh. The staff did as well as they could with what they were provided. I felt sorry for them since they had to open anyone's door that had to go in and out of their room which took them away from the front counter.

Overall it was an annoying experience. The room was below average in amenities and comfort. It appeared relatively clean, but the bed was uncomfortable with hard pillows. Also, there are limited food options in easy walking distance. I could have lived with all that had my checkin experience been better. I was there to catch an early flight home after driving family members to the area for a funeral, so I had no transportation after being dropped off. When I asked about airport transportation, the desk clerk took a condescending attitude and told me there was no airport shuttle, which I was counting on, and that I could expect at least a $15 cab ride over. An airport hotel without a shuttle is almost useless. So, on top of an expensive, mediocre room, I was going to have to spend even more. Between the clerk's attitude, the mediocre room and lack of transportation I will not return, nor will I recommend it to anyone.

I had stayed in this hotel approximately 3 years ago No issues that I can remember. This time was the worst experience ever. Customer service was lacking by employees. Key didnt work to the room. After many unsuccessful attempts, was changed to a new room. Bagels were hard at the breakfast and orange juice had no flavor, taste like water. Come back to the room after being gone all day to find out that the housekeeper didn't make up the beds. Checkout was horrible. Front Desk Employee refused to give me a receipt. Eventually she threw the receipt at me. Do not recommend. I will never stay again.

Good hotel. Room was big enough for my family of 4.

Room was nice and clean. Free WIFI and breakfast was good. Location was good, next to a Cracker Barrel, Ruby Tuesdays and a gas station.

Stayed 4 nights in this hotel for a sports tournament in town. Pros: Comfortable, clean room. Very quiet hotel. Cons: Meager selection at breakfast. No bananas, only whole milk with cereal. Much room for improvement there. Overall, good value.

Clean, quiet, efficient. New hotel with nice quality all around. Next door is a Cracker Barrel restaraunt -- Yum! Convenient to Redstone, NASA, research parks and the rest of Huntsville. I'd stay again.

It had been a long, hot, work day. What a surprise to see that the hotel was brand new and close to two great restaurants. A great end to a rough day!

We had stayed at this hotel not more than six months ago on our last trip to Huntsville and had nothing major to complain about. The staff was cordial and helpful and everything seemed to be running smoothly. Unfotunately, I can not say the same for this trip. We we arrived at the room at after 4:00p.m. (check in is at 3:00) the door had been propped open by housekeeping and was not complete. We had no towels, no trash bags and the floor had not been vaccumed, etc., not to mention that I had paid the same price as the suite we were in last time and were placed in a regular room. We told the front desk people that the room was unaccepable in that condition and were advised that we couldn't be switched to a suite and could only be moved to another regular King room. Upon arriving back at the room much later in the night the staff had replaced the towels and placed trash bags in the cans but still had not vacuumed. Don't expect to be able to watch a movie either as there are no dvd players and no way of purchasing any type of on demand movie. The next morning we went downstairs for our "free continental breakfast" to see that there was actually no breakfast left, no waffles, no bagels or danishes, no fruit, no yogurt, no milk, the water for the tea was room temperature etc. We ended up going to cracker barrel for breakfast. That afternoon when we got back to the room at around 3:00 to try to lay down for a few minutes, we came back to the sheets on our bed completely stripped but not replaced and the duvet balled up on the only sitting chair in the room leaving us not even a place to sit down. Again we contacted the front desk to ask when the rooms were actually supposed to be finished and the response from the woman was that she would send the housekeeper. About twenty minutes later the housekeeper finally made it to our room from all the way across the hall where she had been working on another room from the time that we got back to ours. Again we went without vacuuming because we just wanted to rest and told her not to vacuum this time when she asked. [...] After this we got to take cold showers because apparently the hotel's hot water heaters can not keep up with a somewhat full hotel and just decided it was best to leave the do not disturb sign on the door for the remainder of the trip so housekeeping wouldn't even attempt to clean the room. Needless to say we will not be staying at this hotel again

Asked for 1st floor near exit got 3dr floor center of the hall. Asked for ADA room because both of us are disabled was given a standard room. The bath tub was NOT ANTI SLIP and NO rubber bath mats could be had. I would have second thoughts about ever staying there in the future. An e-mail with the above info was sent to the Mgr. and it was stated these things would be available.

The room was very nice, and very clean. Close to Airport, and somewhat close to Redstone and MSFC. A very good price for what you get. Restaurants a little drive away.

Everything was great except for the customer service on check in. Several times I had to wait for a while until the employee would show up. They are in the back room and couldn't hear me after several attempts to call them.

nice quiet friendly staff clean

Hotel seems new. Hotel and room was clean. Continental Breakfast was good. Staff was eager to please. Will stay again if the price is right.

This is a great location for a family to stay. It is close enough to the resturants and the sites yet far enough away for a quite good nights sleep.

We stayed for three days and found our room to be comfortable and generally clean (bathroom floor could have been cleaner). Our room had everything we needed to feel at home - couch, fridge, microwave, coffee, etc. The hotel lobby and breakfast area were clean. The new appearance of the hotel was nice. The washer and dryer were inexpensive and in working order. The location was really convenient. We were very satisfied.

Checked in early and they allowed me in at 1:30 for my 3 p.m. check-in. Room was good for what I paid, clean and new, (only 3 months old).

122 Cleghorn Blvd Madison AL

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool

Baymont Inn & Suites Huntsville Airport/Madison places you within a 10-minute drive of Bridge Street Town Centre and Huntsville Botanical Garden. This 55-room hotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center. Located centrally in Madison, it's also near Palmer Park and Madison Public Library.


Dining

Start your day off right with a free hot/cold buffet breakfast offered each morning.


Rooms

All of Baymont Inn & Suites Huntsville Airport/Madison's 55 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free local calls, hair dryers, and ironing boards are also available.


Property features

At Baymont Inn & Suites Huntsville Airport/Madison, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed

King 1 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Baymont Inn & Suites Huntsville Airport/Madison

Everyone (5) Business (6) Couples (3) Family (2) Other (1) Friends (1)
3

nice hotel close to the huntsville space center.

Everyone

The room was nice but not fancy. It could have been a little cleaner. Mildew was growing in the shower on the curtain.

By , from Mobile, AL on May 14, 2017

2

not impressed

Everyone

#1 - Key card machine wasn't working. Didn't get a key to my room until the 2nd day #2 - Rooms did not have do not disturb signs in each room - I booked two rooms neither had it. #3 - The internet on each floor did not reach either of my rooms it was only good if you were sitting near the elevator #4 - Breakfast was disappointing. Eggs and sausage were cold, the waffle mix was to soupy and would not make waffles correctly. The coffee was terrible. #5 - The bedding looked old and not fresh. The staff did as well as they could with what they were provided. I felt sorry for them since they had to open anyone's door that had to go in and out of their room which took them away from the front counter.

By on Feb 21, 2017

2

disappointing - never again.

Everyone

Overall it was an annoying experience. The room was below average in amenities and comfort. It appeared relatively clean, but the bed was uncomfortable with hard pillows. Also, there are limited food options in easy walking distance. I could have lived with all that had my checkin experience been better. I was there to catch an early flight home after driving family members to the area for a funeral, so I had no transportation after being dropped off. When I asked about airport transportation, the desk clerk took a condescending attitude and told me there was no airport shuttle, which I was counting on, and that I could expect at least a $15 cab ride over. An airport hotel without a shuttle is almost useless. So, on top of an expensive, mediocre room, I was going to have to spend even more. Between the clerk's attitude, the mediocre room and lack of transportation I will not return, nor will I recommend it to anyone.

By on Nov 20, 2016

2

dont stay here

Everyone

I had stayed in this hotel approximately 3 years ago No issues that I can remember. This time was the worst experience ever. Customer service was lacking by employees. Key didnt work to the room. After many unsuccessful attempts, was changed to a new room. Bagels were hard at the breakfast and orange juice had no flavor, taste like water. Come back to the room after being gone all day to find out that the housekeeper didn't make up the beds. Checkout was horrible. Front Desk Employee refused to give me a receipt. Eventually she threw the receipt at me. Do not recommend. I will never stay again.

By , from Indianapolis, Indiana on Nov 8, 2016

Review comment responded on Dec 7, 2016

Dear Guest, Thank you for taking time to share with us the issues you incurred during your stay with us.. It is great to hear from guest that enjoyed their stay with us, it is more important to hear from guest like yourself that did not enjoy their stay. I am am truly sorry the stay was not pleasant. We will take you comments for further encouragement within the team to ensure personal service and a warm welcome for our guest next visit. Be informed, that we will be addressing the issues you incurred to ensure we provide the very best service to each of our guest. All the best and hope you will allows us the chance to make this up to you. Baymont Inn Management & Staff

4
Everyone

Good hotel. Room was big enough for my family of 4.

By on Oct 17, 2016

4

biz traveler

BusinessTravelers

Room was nice and clean. Free WIFI and breakfast was good. Location was good, next to a Cracker Barrel, Ruby Tuesdays and a gas station.

By on Jan 29, 2014

3

sports tournament in town

Singles

Stayed 4 nights in this hotel for a sports tournament in town. Pros: Comfortable, clean room. Very quiet hotel. Cons: Meager selection at breakfast. No bananas, only whole milk with cereal. Much room for improvement there. Overall, good value.

By on Sep 24, 2012

4

first trip to huntsville

BusinessTravelers

Clean, quiet, efficient. New hotel with nice quality all around. Next door is a Cracker Barrel restaraunt -- Yum! Convenient to Redstone, NASA, research parks and the rest of Huntsville. I'd stay again.

By on Nov 21, 2011

4

inn was brand new. what a great stay!

BusinessTravelers

It had been a long, hot, work day. What a surprise to see that the hotel was brand new and close to two great restaurants. A great end to a rough day!

By on Jul 14, 2011

1

wow!

Couples

We had stayed at this hotel not more than six months ago on our last trip to Huntsville and had nothing major to complain about. The staff was cordial and helpful and everything seemed to be running smoothly. Unfotunately, I can not say the same for this trip. We we arrived at the room at after 4:00p.m. (check in is at 3:00) the door had been propped open by housekeeping and was not complete. We had no towels, no trash bags and the floor had not been vaccumed, etc., not to mention that I had paid the same price as the suite we were in last time and were placed in a regular room. We told the front desk people that the room was unaccepable in that condition and were advised that we couldn't be switched to a suite and could only be moved to another regular King room. Upon arriving back at the room much later in the night the staff had replaced the towels and placed trash bags in the cans but still had not vacuumed. Don't expect to be able to watch a movie either as there are no dvd players and no way of purchasing any type of on demand movie. The next morning we went downstairs for our "free continental breakfast" to see that there was actually no breakfast left, no waffles, no bagels or danishes, no fruit, no yogurt, no milk, the water for the tea was room temperature etc. We ended up going to cracker barrel for breakfast. That afternoon when we got back to the room at around 3:00 to try to lay down for a few minutes, we came back to the sheets on our bed completely stripped but not replaced and the duvet balled up on the only sitting chair in the room leaving us not even a place to sit down. Again we contacted the front desk to ask when the rooms were actually supposed to be finished and the response from the woman was that she would send the housekeeper. About twenty minutes later the housekeeper finally made it to our room from all the way across the hall where she had been working on another room from the time that we got back to ours. Again we went without vacuuming because we just wanted to rest and told her not to vacuum this time when she asked. [...] After this we got to take cold showers because apparently the hotel's hot water heaters can not keep up with a somewhat full hotel and just decided it was best to leave the do not disturb sign on the door for the remainder of the trip so housekeeping wouldn't even attempt to clean the room. Needless to say we will not be staying at this hotel again

By on May 17, 2011