This hotel truly exceeded our expectations. Staff was wonderful from check in to check out. We didn’t have one interaction that was anything but great. We stay at a lot of hotels and this is my new favorite. It’s really a great stay. Clean, safe, very quiet rooms, fun activities throughout the day, transportation to multiple places. I’m not one to leave reviews but this hotel is worth the stay, you will not be disappointed.
Really loved the trolly to Universal. Everyone was helpful and friendly. The place was very clean. This is our second time staying here and I would come back.
Cute and well designed
Staff was very friendly. This is my second time going to this hotel. I love the shuttle to universal and they have a pool and hot tub . Highly recommended. I will choose this hotel every time I’m in town
Love the free trolley to Universal Studios. The room was clean. The staff were very friendly. I plan on going back soon .
Amazing property. They’ve thought of everything.
Resort feel. Beautiful at night.
Perfect spacious rooms for families visiting Universal Studios. The food at the bar is not impressive though.
It smells like molded water at the elevator area on the 4th floor. More ventilation needed I guess.
Staff was incredibly friendly and helpful and the cleaning service was far better then what we’ve seen in other places. The trolley service to get to and from universal was awesome.
One of the women at check-in was horribly rude. Keys would stop working constantly and parking pass was hit or miss on it working. Room was dirty, turning clean socks and feet black within minutes. Balcony door is a hazard and would fall inward off the track. Tub was chipped and cut my foot open, good thing I am up to date on tetanus. Facility is nothing more than a cheap motel that they throw some IG worthy photos of the lobby up to try and be something it's not. Area is riddled with violent homeless who were screaming and threatening people from the front of the property.
Poor mattress condition. Gnats in room buzzed lamps when lamps turned on. Need to clean lamps and shades.
The pool in the patio area was nice. Some of the staff members were a little unfriendly
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Normally stay at the Sportsmans large but since it was closed I tried the Garland due to its location. I enjoyed my stay. Loved the restaurant, bar, and pool. also liked they had laundry and dryers available for use.
Very nice “retro chic” style with lots of outdoor seating options including fireplaces. Great heated pool too. Will definitely be back!
The women on your day shift staff are complete angels. They were so sweet and took care of our concerns immediately. The evening staff were rude and nasty. Even the woman who broight us our room service was rude and out of line. They did not give us any utensils or napkins with our room service order, we didnt even get salt or pepper. My daughhter went out to get some. EVERYONE was so rude. She kept getting eye rolls and snippy comments. Every person they sent her to said. I cant help you. Even the delivery girl got mouthy with her. And i gave her a very nice tip. By the time she got back to the room. Her fries were mush and all the food was cold. And they never did give her and salt and pepper. The front desk clery was a short little asian man. I dont know his name my 1st time.ever ordering room service. Will definitely be my last
The Garland places you next to San Fernando Valley and within 2 miles (3 km) of other popular attractions like Universal Studios Hollywood. This hotel has 257 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6 AM to 11:30 AM.
Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include balconies, refrigerators, and microwaves.
At The Garland, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. Parking is available for USD 36 per night (USD 39 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Additional amenities include a spa tub, meeting rooms, and conference space.
This hotel truly exceeded our expectations. Staff was wonderful from check in to check out. We didn’t have one interaction that was anything but great. We stay at a lot of hotels and this is my new favorite. It’s really a great stay. Clean, safe, very quiet rooms, fun activities throughout the day, transportation to multiple places. I’m not one to leave reviews but this hotel is worth the stay, you will not be disappointed.
Really loved the trolly to Universal. Everyone was helpful and friendly. The place was very clean. This is our second time staying here and I would come back.
Hello, we are glad that you enjoyed your stay and look forward to seeing you again here at The Garland.
Cute and well designed
Thank you for choosing The Garland for your recent visit to LA. We appreciate you taking the time to share your experience. Should your travels ever bring you back to Los Angeles, we would love to welcome you back!
Staff was very friendly. This is my second time going to this hotel. I love the shuttle to universal and they have a pool and hot tub . Highly recommended. I will choose this hotel every time I’m in town
Thank you for your review. We appreciate the kind words and look forward to seeing you for any future stay.
Love the free trolley to Universal Studios. The room was clean. The staff were very friendly. I plan on going back soon .
Hello Celena,Thank you for completing our survey! We hope we can welcome you back again in the future!
Amazing property. They’ve thought of everything.
Thank you for your review. We appreciate the feedback and look forward to seeing you again for any future reservations.
Resort feel. Beautiful at night.
Thank you for your lovely review. We appreciate the feedback and look forward to seeing you again in the future.
Perfect spacious rooms for families visiting Universal Studios. The food at the bar is not impressive though.
Thank you for your review. We appreciate the feedback and look forward to seeing you again.
It smells like molded water at the elevator area on the 4th floor. More ventilation needed I guess.
Thank you for your review. We appreciate the feedback and will share this feedback with our team so we can further look into this. We hope to see you again in the future for another chance to exceed your expectations.
Staff was incredibly friendly and helpful and the cleaning service was far better then what we’ve seen in other places. The trolley service to get to and from universal was awesome.
Thank you for your lovely review. We appreciate the feedback and look forward to seeing you again for any future stay.
Thank you for your review. We appreciate the kind words and will share this with our team. We hope to see you again for any future stay.