Room wasn’t ready at time of check in.
It was ok lots of unhoused in the area make it unwalkable
I enjoyed the shuttle service mostly, I had to babies under 5 and they service made my experience amazing. We were able to go to Roscoe’s Chicken and Waffles and the Aquarium without any issues it’s a wonderful service and out shines the other hotels in the area I give the service a 10 and the drivers are amazing and deserves big tips !!
The interior design is beautiful and it’s open and airy. Lots of space to relax or work. But I was shocked at how slow restaurant was, they seemed understaffed and flustered and confused. We canceled our lunch because it was talking too long and my son was starving!!
Everything is excellent and I have very good rate. I would like to book Hilton again for future stay. The only drawback is the parking. It is very hard to find and understandable due to downtown location. Thanks!
Be advised,this hotel is the worst place to stay. Ther is no way this hotel was renovated in 2016 unless it only applies to the lobby and pool area. My room was very lived in. Paint chips,dirty carpet,rips in the carpets,dirty window,extremely old towels,very rough to the skin,bath tub very dingy,old cabinets,the mini fridge did not close properly it had a lag missing. The balcony was very dirty wall to wall. You could see patch work in the bathroom ceiling,lamps were not secured to anything. If you turned on the hot water it smelled like sewer fir a few minutes during the morning. The best thing about this hotel was the pool layout and the shuttle drivers. Please take this hotel off your listing. If I owned a hotel chain I’d want to be proud to stay in any room.
convinient
We enjoyed the pool, great location
Night staff was rude, condescending and confrontational. He tried to double charge me $100 for “incidentals”. It was the middle eastern guy. (Only use this term because he wasn’t, wasn’t wearing a name tag). I had already paid the “incidentals” which $100 charge is obviously ridiculous) the night before. When I told him that, he was rude and basically said I was lying. Until I showed him my banking app for the $150 charge. He then didn’t say anything at all. Just rang up my drinks and ignored me. Totally unacceptable. This guy has no business being in a customer service job.
The Hilton Long Beach is a beautiful hotel and awesome staff! They offer food at the restaurant and bar which the food was great too. There’s a cafe in the lobby to purchase coffee. Nice large parking lot. The surrounding area is a great location for food , sightseeing and more! Only issue was we were given a used room when we arrived but the front desk quickly gave us a new room !
Lake of staff and house keeping I did not get my room till 6.00pm and they told me room are not ready because we have employees shortage
I was surprise to find how outdated the room was. The shower head was leaking all night. For how expensive the room was (I’m sure do to the location) it has nothing out of the ordinary. Not even bottled water for the coffee. There was a coffee shop inside but they where out of almost everything! Not the experience I was expecting.
The hotel was not clean they double booked the room
Friendly check in, great lounge area, nice room with comfortable beds
If you're self parking, it's $27/day. The front desk didn't tell us how to get to the parking lot, we just had to figure it out ourselves. You have to drive around to the back of the building, almost like you're getting onto the freeway, and pull a parking ticket each time you enter. It's a bit confusing considering you also have to have the hotel parking ticket on your dash at all times. The pool only goes to 3.5 feet, there's no hot tub and if you want to use the fireplace you have to have your own lighter to ignite the gas. If you want housekeeping you have to let the front desk know the night before, they don't come and do it regularly. The hotel was clean and staff was friendly for the most part. And it's in a very convenient location, close to beaches and the Catalina Island ferrys.
Ok
The staff was very friendly.
Located in Downtown Long Beach, Hilton Long Beach Hotel is a leisurely stroll from popular sights such as Aquarium of the Pacific and Long Beach Convention and Entertainment Center. This 399-room hotel has conveniences like 2 restaurants, an outdoor pool, and a gym.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. For your convenience, a cooked-to-order breakfast is served for a fee on weekdays from 6:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.
55-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired internet. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters. Other standard amenities include MP3 docks, refrigerators, and coffee makers. Housekeeping is available on request.
At Hilton Long Beach Hotel, guests enjoy an outdoor pool, a gym, and WiFi in public areas. Parking is available for USD 40.00 per night (USD 40.00 per day for valet parking), and there's also a free area shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include a conference center, a 24-hour business center, and a microwave in a common area.
Room wasn’t ready at time of check in.
It was ok lots of unhoused in the area make it unwalkable
Dear LaShawn, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again. Sincerely, Rob Adams GM
I enjoyed the shuttle service mostly, I had to babies under 5 and they service made my experience amazing. We were able to go to Roscoe’s Chicken and Waffles and the Aquarium without any issues it’s a wonderful service and out shines the other hotels in the area I give the service a 10 and the drivers are amazing and deserves big tips !!
Dear LaShawn,Thank you for your review of our hotel and associates. I’m thrilled to hear that our staff’s excellence in service made for a great experience. Our team truly enjoys going above and beyond for our guests, and I sincerely appreciate your recognition of their efforts. I look forward to sharing your kind words and hope we will see you again soon.Best,Rob AdamsGeneral Manager
The interior design is beautiful and it’s open and airy. Lots of space to relax or work. But I was shocked at how slow restaurant was, they seemed understaffed and flustered and confused. We canceled our lunch because it was talking too long and my son was starving!!
Dear Tiffney,Our team is committed to ensuring that your stay is enjoyable. We appreciate your feedback and thank you for taking the time to write a review, as it helps us to achieve this goal. I am sorry to hear that you had a negative dining experience. Thank you for choosing our hotel during your visit to the area, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Rob AdamsGeneral Manager
Everything is excellent and I have very good rate. I would like to book Hilton again for future stay. The only drawback is the parking. It is very hard to find and understandable due to downtown location. Thanks!
Dear thanh,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! We enjoy hearing you look forward to booking another stay with Hilton and we can't wait to welcome you back!Best,Rob AdamsGeneral Manager
Dear Sarith,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Rob AdamsGeneral Manager
Dear Heather,We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us.Best,Rob AdamsGeneral Manager
Be advised,this hotel is the worst place to stay. Ther is no way this hotel was renovated in 2016 unless it only applies to the lobby and pool area. My room was very lived in. Paint chips,dirty carpet,rips in the carpets,dirty window,extremely old towels,very rough to the skin,bath tub very dingy,old cabinets,the mini fridge did not close properly it had a lag missing. The balcony was very dirty wall to wall. You could see patch work in the bathroom ceiling,lamps were not secured to anything. If you turned on the hot water it smelled like sewer fir a few minutes during the morning. The best thing about this hotel was the pool layout and the shuttle drivers. Please take this hotel off your listing. If I owned a hotel chain I’d want to be proud to stay in any room.
Dear Timothy Wayne,Thank you for acknowledging that our shuttle associates were kind even though you did not find our accommodations to your liking. More so, I regret that your room was not met with our excellence in service. We appreciate our guests taking the time to provide us with valuable feedback both positive and opportunities for improvement; this fosters enhancement for future stays. Thank you for taking the time to share your review.Sincerely,Rob AdamsGeneral Manager
convinient
Dear Roberto, We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Rob Adams General Manager
Dear Sandro, Thank you for taking the time to provide a review. I am happy to hear that you enjoyed your stay overall. We truly value your feedback and hope to have the pleasure of welcoming you back soon, with the expectation that your next stay will be even better. Best, Rob Adams GM