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Silks Place Taroko

4.5 out of 5.0

Recent guest reviews

Immaculately clean and comfortable room, which had an incredible view of the gorge. Be sure to have a massage in the spa, which also has an incredible view of the gorge. You also get your own private jacuzzi. The buffet breakfast and dinner are amazing. We also took one of the guided tours of the gorge which was amazing. Highly recommended.

This was a hotel on our 5day 4 night tour itinerary around Taiwan and our final and best hotel stop. Room was spacious and beds comfortable. Amenities included Nespresso machine for nice coffee. This hotel is right at the inner tip of the Gorge. For this reason, dinner choice was limited to in house dining (altho there was a local restaurant next to it which cater more for locals). The western buffet restaurant was quite expensive (around NTD1,200 each), so we settled for a meal in the Chinese restaurant in the hotel. This was a good selection, although the receptionist at the restaurant was rather flustered due to the queue of guests for dinner. We walked in at 7:20pm and was told there were not tables and to wait for the 7:30 slot even though we could see many tables available.. ? When we arrived again at 7:30, we still had to wait even tho the waitress was pushing the reception manager to start moving the guests waiting. The system for the tables need a big improvement as it ended up with almost all guests sitted at about the same time creating a bottleneck on the ordering and putting food on the table. The big consolation was that the food was of an excellent quality level with reasonable menu varieties. Definitely a better choice than the western buffet. The hotel also provided a nice evening cultural show from 8:30pm which lasted about an hour. Altho we did not use any of the swimming pools and spas, others who used it were happy about them. Definitely a good hotel choice while in the Gorge, but is pricey.

We had a wonderful stay at Silks Place Taroko, which was pure luxury in an amazing natural setting. A few of the highlights: -- Rooms are absolutely stunning and supremely comfortable. We had a River View Suite, with a tremendous view of the gorge. Definitely worth the extra money! Booking a River View Suite also gives access to the Retreat (aka "executive") Floor services, which included a free happy hour. -- Staff was exceptionally friendly and couldn't do enough to help. -- Rooftop pool is amazing. (The indoor pool is also very nice.) Other comments: -- Consider purchasing the meal package, since there's nowhere to eat but the hotel restaurants. We really liked the Chinese restaurant, where we ate lunch and dinner. The breakfast buffet at the Western-style restaurant was decent, but not outstanding. -- Getting to Taroko Gorge was challenging, especially since we inadvertently traveled on a holiday weekend -- and it has become even more difficult now that a landslide has closed the road from Taipei. The train is the best option, but buying tickets isn't easy. Check out options with the hotel.

The entrance lobby to this hotel conveniently located for Taroko Gorge sightseeing is successful Zen minimalism; however, this hotel caters for the endless bus tours travellers and it shows in the standards of rooms and catering, as well as, the full schedule of 'activities'.

The hotel looks perfectly set amidst the backdrop of the mountains. We arrived prior to check in time, but were happy to wait. We were taken to The Retreat and talked through the check-in process. Then advised two set time slots for dinner. Of which 17:30 was already booked out and the other seating was at 19:30. Too late for us, so we said we would look at the limited options in town. Breakfast was also allotted a time slot for 7am. We were welcomed with a melon drink; very sweet and freezing hand towel. Not sure of its usage, were not instructed and icy temperature non-inviting. When our room was ready, we were taken into the lift to our room. A grand space with too much going on. Everything replicated in twos. We were given a full breakdown of the room, which was unnecessary and felt like they were trying too hard to please. English was hardly decipherable so we just nodded and said yes. Despite a humidifier in the room, it still heavily smelt of mould. Lighting in the room was annoying, switches were obscure and too much ambience. Outstanding feature of the room, the decadent bath with granulated salts. Bed was hard and did not entertain a relaxing sleep. Both swimming pools are amazing. Outside pool has wonderful views of the gorge in the Tianxiang area. Schedule at the hotel seems very structured and generally requires a days notice for activities. We were advised of none of this prior to booking and arriving at destination. Breakfast had a vast array of options for breakfast, but sadly many of them cold. All the sliced meats were sweating and not chilled. Visitors handled food without respecting sanitary aspects for other guests. Staff all appear new and out of depth. They lack qualified training for a hotel projecting a five star rating. There was a wonderful collection of paintings in the tea room by Syu, Su-Cin. We purchased an oil painting and asked about an application for a VAT refund. Staff were incompetent and needed to copy previous documents. It was also incorrectly written, so upon departure from Taiwan, I did not receive my full VAT. I expect in a hotel projecting a reclusive escape in lavish style, to have staff competently trained in the areas they are servicing. Be knowledgable in reading body language and know when visitors can decide actions for themselves. And not be ushered and heavily restricted in a regime which is supposed to be restorative. The views are beautiful and serene, but expected more from this hotel. Best tip if staying at Tianxiang, organise the hotel for a private driver for four hours. Best money spent we spent and Tom was fantastic.

This was our first stop (after a night in Taipei) on our first trip to Asia. We stayed 2 nights. Our room was modern and well-maintained. We had a view of the hillside right outside our window. The hotel is located deep within the park, about 30+ minutes drive along beautiful winding mountain roads/tunnels, from the park entrance (about 1 hour from the Hualien train station). It is situated at a very small town (more like a wide spot in the road), within easy walking distance of a Buddhist temple built into the mountains, over a confluence of 2 rivers. The hotel provides several guided tours each day for seeing the park and doing some walking/hiking. We found the food to be amazing! The breakfast buffet, like at many high-end Taiwan hotels, was extensive and delicious, with both Western and Chinese options. Special thanks to Coco Chang (Guest Experience Manager) who made sure our vegetarian diet was accommodated at dinner with several special items prepared especially for us. [The dinner buffet was also sumptuous, but fewer veggie options.] Lastly, I cannot say enough about how attentive the staff was, from the moment we boarded the shuttle bus from the Hualien train station (you have to book it via email), to check-in, to evening turn-down service, meals, half-day tour, check-out.

We had 1 night only at Silks Place but still had a fantastic time. We booked a package including dinner and a half day tour. Afternoon was spent in the rain visiting the next door temple. Still nice. We then went to the fantastic kids club until supper. We chose Chinese restaurant and had a great meal. Next day we had a brilliant tour of the gorge with temples, tunnels and bridges. Amazing views and the hotel tour guide Lilian was superb. All in a must do when in Taiwan, easy to get to from Taipei on public transport also

From arrival to check out the staff do everything they can to pamper you. There is always someone close at hand to take bags, seat you, serve you or just answer any questions, even for English only speakers, you might have. Our room was on 1 level which is actually one level down from lobby and very nice. The room was well appointed with what you would expect for a luxury resort and there was an outdoor, walled in patio but due to rain we didn't use. Instead, we booked an early dinner reservation in the Chinese Restaurant which offers both fixe and a la carte dining. Both menus offered good selections and we enjoyed the pumpkin and crab soup, fried rice with wild boar and sautéed fresh ferns. With tea NT 1,100 seemed quite reasonable for two. After wards we enjoyed the aboriginal singing show which was well attended. Large beds and which coverings made for a comfortable nights sleep.

Silks Place provide quick amazing setting and we enjoy our stay so much! The room is at decent size with private view of Taroko National Park. There are free one hour afternoon tea time that I can enjoy my book and set around wondering. The only things bothers me is sometime people talk pretty loud. But what can you blame for? There is no doubt everyone love to spend joyful time with our family and friends here! The jacuzzis on the top roof is clean and right temperature. The swimming pool on the top floor is in good size with gorgeous view! Breakfast is buffet style with lots of choice. I love our room with bathtub on the center and they even provide candles and bath salt for us! They even provide one sets of masks provide at the fridge, definitely will try their spa next time! Everyone is so friendly and really help us out.

This is a terrific hotel. The design and layout of the building ensures that is nestles comfortably in the surrounding Taroko National Park. It is not high rise which makes for a pleasant stay. The jacuzzis on the roof top are a must - particularly at night ipunder a canopy of stars. We were there in the colder months and really enjoyed the crispness of the night air while enjoying the hot tub. The food in the restaurant was exceptional and well priced. In the evening there was a guitarist and a fire-pit on the roof top which was free for guests and warming blankets were provided. This hotel goes out of its way to ensure that guests have a pleasant and memorable stay. Highly recommended.

No.18 Tian Hsyang Road Xiulin Hualien County

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Taroko Gorge, Silks Place Taroko is a short stroll from Hsiang-Te Temple and within a 10-minute drive of Wenshan Hot Spring. This 4.5-star hotel has 160 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool. Taroko National Park is 11.2 mi (18.1 km) from the hotel, which is on a river.


Dining

Start your day off right with a free buffet breakfast, served each morning from 7 AM to 11 AM. Enjoy dining at one of 2 onsite restaurants including Mei Yuan Restaurant, which specializes in Asian cuisine. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

Silks Place Taroko's 160 rooms are air-conditioned and provide refrigerators, electric kettles, and free newspapers. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also standard.


Property features

Silks Place Taroko features a full-service spa, an indoor pool, and an outdoor pool. You can take advantage of free parking, along with an airport shuttle at scheduled times for TWD 250 per person one way. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a children's pool, a fitness center, and an outdoor tennis court.

Room options

Gorge View Family Room -2 Queen Beds for 2

Queen 2 | Sleeps 2

Gorge View Family Room -2 Queen Beds for 3

Queen 2 | Sleeps 3

Gorge View Family Room -2 Queen Beds for 4

Queen 2 | Sleeps 4

Honeymoon Studio-1 King Bed for 2

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

92% of guests recommend this hotel

Total of 1219 reviews