Chateau de Chine Hotel Hualien4.5 out of 5.0
Recent guest reviews
By international standards, just an average 3-star hotel. Room- A bit smelly. A bit dated. Nothing to write home about. Bedside table was dirty. Had to ask housekeeping to come and reclean. Staff- Friendly but not professional. When you ask for anything, the staff gives you a deer-in-the-headlight look first. For example, upon arrival, I handed the front desk a bag of trash from our travels and politely asked him to dump it for us. He looked stunned and said he couldn't, then finally took it and put it in the trash can behind the front desk. During breakfast buffet, I asked for some ice, the staff said that they don't have any. When my husband asked about wifi, the staff said bruskly, "Just try and connect! It should work! Try again! Or maybe your computer is broken." It's hard to put your finger on it, but the service is just unprofessional. Further training required. In summary, Taiwan tourism really needs to raise its game. Or no international travelers would ever come and be satisfied, let alone wowed.
This is a nice hotel if you come to Hualan for beautiful scenery. Service and amenities are good, this hotel is famous for its 'kids friendly', this is why you can see some dolls in the lobby I took photos of them too. There are 7-11 and Pxmart nearby so you can get everything you need there. To sum up, good location, nice guest room, good service.
Very friendly staff! Superb services from shuttle driver, counter staff, restaurant waitress, and cleaning crew. Everyone offered help when we were there. We were upgraded to "Jimmy family room" (幾米家庭房). The decor in the room is so unique (wall paintings were selected from Jimmy's Hug book). One copy of Jimmy book "Hugs" was in the room and there were more book collections available to request! We were able to read lots of books before departure. The welcome amenity was amazing! (See photo) My son was super excited when he saw this arrangement. He asked who gave us gifts in the room. The kid playroom is also another hidden gem in this hotel! There are several rooms with various toys and books. My son could stay in this playroom for a whole day!!! Everyday they provide different do-it-yourself craft for parents and kids to spend quality time together. If you are planning to Hualien with family, this hotel will be your top choice!
A wonderful hotel that provides great services and facilities. Staff are very friendly and always try to help you. We got a free upgraded to a Jimmy room which is a super cute room with full of Jimmy stuff inside.
IDC hotel groups always provide great service! Chateau de Chine Hualien is a cute hotel, kid friendly and we got upgraded to jimmy room. Cute design and loving the pool and breakfast . Friendly staff , would definitely come back
Amazing place for all, young and old. Staff are extremely polite and food great. If you come to Hualien, this is the place to stay. Room is clean and toiletries are well stocked. Well located with amenities around.
Must-stay hotel when you visit Hualien. It definitely worth your money. We received free upgraded room when we check in. Rooms are spacious and you could get everything you want just inside room. Staff are really friendly and helpful, and their management really particular in taking care your staying experience. Its service level really earns my respect to them. In addition, the hotel also provides free shuttle services to train station. Highly recommend to those family travelers.
Being welcome when stepping in the lobby, a young plus professional team including bellboys and the front desk team. Yukiya at the front desk speaks English and Japanese as well, he sincerely listen to us and helped proactively to offer very good advices from transportations and travel planings which shown that he is very informative in his own job areas and the real needs of the first time travellers. Very clean and well organized hotel, the spa is a plus, should try it when staying. Kids will definitely love this as they have a lot functions ongoing for the little one.
Stayed here for one night in the Jimmy themed room. The staffs here are extremely friendly. Happy forest is a blast for kids, my daughter loved it. Room is clean without doubt. I would definitely stay here again.
We stayed here for three nights. The hotel offers free shuttle bus from the train station. They are very family friendly and offer free crib and bathtub, also baby shower gel and body lotion. The room is not very big but with everything inside. The staffs were very friendly and helpful. When we decided to rent a car, they helped us arrange one rental car company and hotel provided us a car seat for free of use. Although the location is a bit far from the center, but with car is around 5-10 mins driving distance which is very acceptable. In general, if we want to go to hualian again with our kid, I will definitely consider staying in this hotel again.
- Free WiFi and wired Internet in rooms and public areas
- Free valet and self parking
- Onsite dining
- Free airport shuttle
Located in Hualien City Centre, Chateau de Chine Hotel Hualien is within a 5-minute walk of sights such as Hualien Railway Culture Park and Hualien County Stone Sculpture Museum. This 4.5-star hotel has 197 rooms and welcomes guests with 3 restaurants, an outdoor pool, and free in-room WiFi. It's also close to Pine Garden and Songyuan Villa.
This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
The 197 rooms are air-conditioned and have an array of amenities, including private yards, minibars, and electric kettles. 37-cm LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Free bottled water, safes, and phones are also standard.
Guests of Chateau de Chine Hotel Hualien have access to an outdoor pool, a fitness center, and a spa tub. Free valet and self parking are available—or if you're not driving, take the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 4 meeting rooms.
Reviews from Trip Advisor
85% of guests recommend this hotelTotal of 1488 reviews