This hotel is highly OVERRATED as a 4-star and not really ready for hosting guests! While the staff made efforts to rectify gaps in service, the management has not equipped them to deliver good quality service. 1. “Confirmed” room unavailability - pre-confirmed and reconfirmed suite was not available and we were put in separate rooms in an older wing under renovation. 2. Check-in nightmare - beyond the room change, the check-in process was very slow and the access keycards provided didn’t work. We were shifted again to two other rooms where the issue continued throughout our stay. 3. Elevator/lift quality and availability - the access areas were blocked with furniture and construction materials with frequent unavailability of the lift, not to mention the dust and noise. 4. WIFI unavailability - totally UNAVAILABLE for most of our stay & we had to escalate the issue multiple times to then be told by the IT guy that there really was no WIFI on the floor area we were moved again to (despite being reassured otherwise). 5. Bathroom condition - poor water pressure in the flush, black silt in the bidet water, no hot water, poor quality towels that left huge amounts of lint 6. Smoking in non-smoking common areas - no compliance by some guests and no enforcement by the management; and we had to repeatedly ask the offenders to stop smoking outside our rooms. This experience erodes trust in the hotel booking process via travel portals.
Dirty room and bed, loud noise all night , bugs in bathroom.
Check in had no information from Orbitz about my booking. Ad to pay hotel ears. Will investigate latter. Good buffet breakfast.
Located in Dharmatala, Lytton Hotel is next to New Market and Sudder Street. This 75-room, 3.5-star hotel has free in-room WiFi along with free valet parking and a 24-hour business center.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/cafe.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Sitting areas, minibars, and coffee makers are other standard amenities.
Guests of Lytton Hotel enjoy access to free WiFi in public areas, a 24-hour business center, and a meeting room. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for INR 3000.00 per vehicle roundtrip. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free newspapers, laundry facilities, and a garden.
This hotel is highly OVERRATED as a 4-star and not really ready for hosting guests! While the staff made efforts to rectify gaps in service, the management has not equipped them to deliver good quality service. 1. “Confirmed” room unavailability - pre-confirmed and reconfirmed suite was not available and we were put in separate rooms in an older wing under renovation. 2. Check-in nightmare - beyond the room change, the check-in process was very slow and the access keycards provided didn’t work. We were shifted again to two other rooms where the issue continued throughout our stay. 3. Elevator/lift quality and availability - the access areas were blocked with furniture and construction materials with frequent unavailability of the lift, not to mention the dust and noise. 4. WIFI unavailability - totally UNAVAILABLE for most of our stay & we had to escalate the issue multiple times to then be told by the IT guy that there really was no WIFI on the floor area we were moved again to (despite being reassured otherwise). 5. Bathroom condition - poor water pressure in the flush, black silt in the bidet water, no hot water, poor quality towels that left huge amounts of lint 6. Smoking in non-smoking common areas - no compliance by some guests and no enforcement by the management; and we had to repeatedly ask the offenders to stop smoking outside our rooms. This experience erodes trust in the hotel booking process via travel portals.
Dirty room and bed, loud noise all night , bugs in bathroom.
Check in had no information from Orbitz about my booking. Ad to pay hotel ears. Will investigate latter. Good buffet breakfast.
Dear Sir My sincere apologies for the above experience you had in our property, we will surely look into this matter and see what went wrong. We endeavor to keep high standards always. However ,as passionate we are about our business we will strive to make amends and ensure your next visit will be memorable.