TownePlace Suites Houston Energy Corridor/Katy Freeway3.0 out of 5.0
Recent guest reviews
When we (family of 5) arrived at first I was thrown off by how the suites looked on the outside. When we went in we were surprised. The inside was all redone like new! We were greeted by Cassandra the attend in the front. She was very nice and always had a smile. The room was nice. We were located on the first floor and it was perfect not loud at all. The breakfast area was kind of small but the food was good. The pool was broken but we were allowed in the pool in the sister location in the front. The staff was extremely nice and accommodating! We had a great stay!
If you are looking for a "Like Home" environment while you are on the road with kids, THIS is the place to stay. The Staff was absolutely warm, inviting, caring and awesome! Hot, consistent breakfast experience each morning My room was always clean! My service was consistent no matter who worked the front or housekeeping! Front Desk Heather Centerica Eric Maintenance Rocky Rockelle Cyntrelle- Housekeeping Tarell- Management Thanks, Towneplace! I will be back!
The hotel room was way better than expected! We arrived after driving 10 hours from out of town and the check in was nice and fast. We had the 2 bedroom suite and it was very spacious and clean! I liked how there was an individual AC unit for each room. The kitchen looked nice and was stocked with plates, silverware, ice, and cookware. The complimentary breakfast was nice, the staff was very polite. Housekeeping came everyday, also very polite. We stayed for a week, and enjoyed our time here. The location was very convenient. Will definitely book here for future stays!
Overall stay was okay. We had a 2 bedroom suite and the AC in one bedroom had an old musty smell. We just turned the unit off and unit in the other bedroom and living area kept the rooms cool enough. The breakfast was good and every employee we came in contact was nice. Accommodations were good for this type of hotel.
There's a lot to be said about the energy corridor of Houston...with regard to it's location to some of Houston's finest attractions and access to freeways and highways to get you there. It's sweet when you can add into the equation, a quaint hotel, located on the beaten path- but just far enough back, to provide the privacy that you need. I enjoyed my stay at TownPlace. This hotel offers convenience to Katy Freeway (I-10) The Beltway, Highway 6 and 610. Either direction will lead you to any of the city treasures, such as parks, museums, entertainment and shopping. Memorial City Mall, just a couple of miles away, where The Square just opened... to Town and Country shopping, as well as Top Golf and Katy mills Malls just a few miles away. The hotel features a pool, work out area, hot breakfast served daily, business center, laundry area, in room refrig w/ice maker, stove top, oven, microwave, dishes and eating utensils. Bed Sleeps very comfortable, no noise, private and safe feel...well lit with a marketplace located on the first floor. I thoroughly enjoyed my stay. Professional and friendly staff all day every day
Booked a non-smoking room. First room they put us in had a strong smoke odor. Still, it was late and we were tired so was going to stay in room. After being in room about 30 minutes realized heater didn't work and smoke alarms in living room and bedroom was chirping. Took smoke alarm down from living room ceiling and took out battery but it continued to chirp even after waiting 5 minutes to see if it would quit. Was transferred to a second room which was not much better. The light in the toilet area was out and the vent fan in the bathroom was extremely noisy and vibrated badly. The heaters in the living room and bedrooms did not have an automatic setting so they ran all the time. In addition, one of the lights over the bathroom sink was also out. This was a very old run-down building! I would never stay here again. The girl at the front desk late at night was very friendly and helpful but there is only so much she can do when the maintenance is so bad.
We arrived late on Thursday night (3/2) for a two night stay. There was a situation at check in with the person before me, but Meg handled the situation with professionalism and should be commended. She was the sweetest & provided excellent customer service. The service we received after that was great. The hotel is a little dated, but nice nonetheless.
I would not stay here ever again. The building, the property is great, the hotel is in a convenient location off the freeway. We were just driving through Houston so it was perfect. But, the people I encountered there were horrible. I arrived at around 4am, I asked the front desk agent if i we could get a late check out, she said no, then the room keys were not working and the overnight girl was alone (not her fault, i understand) so nobody could help. About 45 minutes later we get into our room, the front desk agent apologizes for the inconvenience and says we are definitely getting a late check out of 2pm complimentary. (keep in mind standard check out time is 12pm) The next morning at 11 am (so, an hour early) a housekeeper is knocking, she disregards the Do Not Disturb sign that was on our door and opens the door anyway. She is hassling us to check out, i told her we had a late check out so she leaves. I immediately get a call from the front desk manager asking if I had a late check out and who I arranged it with and she says "okay ill give her a call" and hangs up. We decided to leave at 12 anyway because we were so upset. When we leave the room the housekeeper is leaning on her cart next to our door staring at us watching us leave. seriously? and then I go to the front desk to drop off my keys and the manager says "I thought you were staying until 2!"... no thanks.
On our road trip to Los Angeles, CA, we looked for pet friendly hotels. We had stayed the previous night at a Days Inn; this was a very disappointing experience. Room was dirty and smelly. For our next scheduled stop we searched and found Towneplace Suites hotel in Houston, TX. What a difference it was! Clean ample room that accommodated to our needs, friendly staff, and a tasty breakfast with real eggs. We will be looking for Towneplace by Marriott hotels from now on!
Recently finished a two-month stay there while completing a job in Houston. Extremely happy with my stay - room was clean, spacious with lots of amenities. In addition every staff member, from front desk to housekeeping to the breakfast staff, could not have been more friendly and helpful. They truly went out of their way to make us feel like very valued guests. Breakfast area was clean with many choices. Would not hesitate to stay there again if ever in the area. I very highly recommend this hotel!!!
- Free hot/cold buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Outdoor pool
Located in Energy Corridor, TownePlace Suites Houston Energy Corridor/Katy Freeway is 1 mi (1.6 km) from TopGolf Houston and within a 15-minute drive of other popular attractions like George Bush Park. This 3-star hotel has 93 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Bear Creek Pioneers Park and Town and Country Village are also within a 15-minute drive.
Free hot/cold buffet breakfast is included with your stay.
All 93 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. LCD TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries. Sofa beds, coffee makers, and free newspapers are also standard.
At TownePlace Suites Houston Energy Corridor/Katy Freeway, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 79 reviews