Residence Inn by Marriott Houston The Woodlands3.0 out of 5.0
Recent guest reviews
Very nice hotel Clean rooms Outstanding support from the whole staff who helped me in couple of issues during my stay that had nothing to do with the hotel but the showed superior performance and help Their manager assistant takes shifts and backup his receptionist team mates which is a very professional manner that I highly appreciated The breakfast is very good and delicious with different varieties The house keeping us doing a great job The fitness center needs attention It is very basic
Good location across from some shops and 2 blocks to The Woodlands Mall and Shops at Market Street (leave you car at the hotel and walk during Christmas time). Also a HEB grocery store 3 blocks away. Front desk staff is friendly and even called me when a friend of mine showed up at the front desk. I got the studio apartment which was fine. Very clean and housekeeping came early. Went out for breakfast with friends each morning so didn't try the hotel breakfast. They do have a pool and a fire pit.
We recently stayed at this hotel while we were having work done on our house. They gave me a tour of available rooms. And we ended up staying in the 2 bedroom suite. (Family of 4 with large dog). I feel like the space was adequate and the room had a full size stove oven fridge and microwave. The buffet breakfast was very good every morning and my kids enjoyed it. We didn't have housekeeping clean every day since we had the dog but the one day we did ask to have it cleaned while we were out and they did. But the room waa not vacuumed which I thought was odd. And the room felt a little damp. In all fairness it faced the woods and the weather has been cold. The lobby was nice and bright but the rooms could have used brighter light and a ceiling fan. We were on the 1st floor 3 rooms in from the stairs and I am not sure if it was the people above us or the stairs but there was so much banging and "stomping " sounds at night and early morning. (Nothing the hotel could really change just keep in mind when picking your room location) overall the hotel had lots of amenities and was a very fair price.
The Good: •Isaac at the front desk was great! Friendly, happy and willing to help in any way he could! •Room was clean & beds were comfortable. •Good location. The Bad: •The elevator was broken the entire time. •The breakfast buffet food was cold and so poorly laid out that you felt like you were constantly fighting people for food and a table.
Amazing Customer service , Kathy & Jasmine are very helpful, location is walking distance from market street, Resturant’s, woodlands mall and etc.... Room is very clean. I really recommend this hotel if u wanna stay in woodlands area.
Good as expected Residence Inn with friendly staff. Was upgraded to two bedroom suite which was overkill for a one night stay. Clean efficient and spacious with comfortable bed. Breakfast is free and adequate. All in all very good.
Very disappointed in this property on many levels. We were recently displaced by hurricane Harvey. This property provided a room to us but that is the only positive of our stay. The room was very dirty and dingy and just uncomfortable in every way. From musty & moldy smells to stains on the carpet & uncomfortable furniture. The excuse for all of this from the front desk? "Well it's a dated property." Management of this dated property however felt it perfectly reasonable to charge rates well beyond the class of hotel it is. Our rate went up without notice from the rate on our reservation. Throughout our stay we could never get a consistent story on if the hotel would accept FEMA vouchers or not. Beyond the bait and switch tactics for room rates. The most disappointing aspect of this property was the sheer lack of sympathy or empathy from the desk staff for people who's lives were turned upside down in an instant and are displaced indefinitely. The disingenuous saccharin sweet attitudes were poorer than the condition of the room.
Under normal circumstances, I would say this hotel is a C- only because of location. Run down, uncaring staff and unkept rooms (stained carpet, dated, stinky sofa, terrible beds). I am a business traveler and do all of my business at Marriott properties. our loyalty also stays with Residence Inns for pleasure travel because they accept dogs, with a smile. Our lives have recently changed as our home was flooded due to Hurricane Harvey. Although we have FEMA vouchers, this hotel will not accept them. The first day we checked in, our rate was $132/night, it is now $299/night. It was explained to me that they aren't price gouging, but adhering to their normal price ladder, because it's "high season." There is no distressed rate, unless you have a government ID, but they won't give that to displaced victims. Governor Abbot has said all taxes for hotels should be waived, this place will only do it after the standard 30 days. I was challenged by the front desk agent when I asked for it. "I'm not sure we're doing that," I was told. The manager, Angie Hernandez, needs sensitivity training and perhaps a lesson on empathy. This community is sinking and she explained to me, "they are running a business." There is no inventory for rooms, especially for those who have animals. It is disgusting that this place would profit off of this disaster, not try to offer a low rate and refuses to accept FEMA vouchers. These practices have changed my mind on how I feel about Marriott, and specifically this property. I ask you Angie to go sleep a night in room 102 and write a review. As a platinum member, who has spent more nights in Marriott properties than my own during the last 18 months, I am waiting for them to do the right thing for this community. We are not on vacation, we are homeless. This property, is managed by Pillar Hotels. I have written to their corporate, as well as Marriott, and have gotten no response. If you're ok supporting a business that doesn't support their community in a time of uncertainty and disaster and chose to stay here, get ready for a disappointing stay. I assure you, there are plenty of hotels in The Woodlands that are in close proximity to attractions, cleaner, more comfortable and concerned with doing the right thing for their community. I am so disappointed in this property, the management company and the staff.
Stayed here for a week for business, coinciding with Hurricane Harvey (let's say I was ´grounded´ in the hotel for a week!). Room was, as usual, very nice and clean, as well as all other facilities, including indoor pool and jacuzzi, which were great as we could not leave the hotel). Has a small but efficient gym with a couple of treadmills, very good for exercising. Breakfast is more than enough to start your day and get you going! But what really amazed me this time (I've stayed here other times) was the assistance received from the hotel staff, including manager Angie and housekeeper Maria G. They stayed at the hotel during the storm ensuring our needs were fulfilled during the worst days (from Saturday to Tuesday). All staff available were above and beyond to ensure we were weel taken care of even with all the limitations that the storm brought on all of us. For several times, when hanging around the lobby area, I witnessed the staff doing all that they could to accomodate FEMA officers and most important, people that had to evacuate their homes due to flooding, especially the elderly. This was an unique example of costumer focus and assistance to those who were deeply in need!
After having had a terrible hotel experience nearby, I was lucky to find availability here. From the moment I called the Marriott reservation line to the time I checked in, the staff here made the process pleasant and smooth. All week they did a fantastic job, and I had a splendid stay. Rooms were clean and spacious. The pool and gym were always kept neat and had clean towels consistently available. Housekeeping did a great job, and the desk staff were superb. Friendly and efficient. This is a hotel that knows how to do customer service right! Loved that they had happy hours during the early parts of the work week. The continental breakfast was well made and was always kept full. If I ever had to return to the area, this would be my first choice, and I certainly would choose it for an extended stay!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Indoor pool
Residence Inn by Marriott Houston The Woodlands places you within a leisurely stroll of Market Street and Cynthia Woods Mitchell Pavilion. This 96-room, 3-star hotel has an indoor pool along with a 24-hour fitness center and free in-room WiFi. Memorial Hermann and Woodlands Mall are a short walk away.
Start your day off right with a free buffet breakfast. Savor a meal from the comfort of your room with room service, or make new friends at the free manager's reception.
All 96 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Sofa beds, coffee makers, and free newspapers are also standard.
Guests staying at Residence Inn by Marriott Houston The Woodlands enjoy an indoor pool, a 24-hour fitness center, and a spa tub. A stay here includes free parking. Staff members are on hand to provide dry cleaning/laundry services, tour or ticket assistance, and luggage storage. Additional amenities include an outdoor tennis court, free WiFi in public areas, and a 24-hour business center.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 110 reviews