Residence Inn by Marriott Houston The Woodlands3.0 out of 5.0
Recent guest reviews
Amazing Customer service , Kathy & Jasmine are very helpful, location is walking distance from market street, Resturant’s, woodlands mall and etc.... Room is very clean. I really recommend this hotel if u wanna stay in woodlands area.
Good as expected Residence Inn with friendly staff. Was upgraded to two bedroom suite which was overkill for a one night stay. Clean efficient and spacious with comfortable bed. Breakfast is free and adequate. All in all very good.
Very disappointed in this property on many levels. We were recently displaced by hurricane Harvey. This property provided a room to us but that is the only positive of our stay. The room was very dirty and dingy and just uncomfortable in every way. From musty & moldy smells to stains on the carpet & uncomfortable furniture. The excuse for all of this from the front desk? "Well it's a dated property." Management of this dated property however felt it perfectly reasonable to charge rates well beyond the class of hotel it is. Our rate went up without notice from the rate on our reservation. Throughout our stay we could never get a consistent story on if the hotel would accept FEMA vouchers or not. Beyond the bait and switch tactics for room rates. The most disappointing aspect of this property was the sheer lack of sympathy or empathy from the desk staff for people who's lives were turned upside down in an instant and are displaced indefinitely. The disingenuous saccharin sweet attitudes were poorer than the condition of the room.
Under normal circumstances, I would say this hotel is a C- only because of location. Run down, uncaring staff and unkept rooms (stained carpet, dated, stinky sofa, terrible beds). I am a business traveler and do all of my business at Marriott properties. our loyalty also stays with Residence Inns for pleasure travel because they accept dogs, with a smile. Our lives have recently changed as our home was flooded due to Hurricane Harvey. Although we have FEMA vouchers, this hotel will not accept them. The first day we checked in, our rate was $132/night, it is now $299/night. It was explained to me that they aren't price gouging, but adhering to their normal price ladder, because it's "high season." There is no distressed rate, unless you have a government ID, but they won't give that to displaced victims. Governor Abbot has said all taxes for hotels should be waived, this place will only do it after the standard 30 days. I was challenged by the front desk agent when I asked for it. "I'm not sure we're doing that," I was told. The manager, Angie Hernandez, needs sensitivity training and perhaps a lesson on empathy. This community is sinking and she explained to me, "they are running a business." There is no inventory for rooms, especially for those who have animals. It is disgusting that this place would profit off of this disaster, not try to offer a low rate and refuses to accept FEMA vouchers. These practices have changed my mind on how I feel about Marriott, and specifically this property. I ask you Angie to go sleep a night in room 102 and write a review. As a platinum member, who has spent more nights in Marriott properties than my own during the last 18 months, I am waiting for them to do the right thing for this community. We are not on vacation, we are homeless. This property, is managed by Pillar Hotels. I have written to their corporate, as well as Marriott, and have gotten no response. If you're ok supporting a business that doesn't support their community in a time of uncertainty and disaster and chose to stay here, get ready for a disappointing stay. I assure you, there are plenty of hotels in The Woodlands that are in close proximity to attractions, cleaner, more comfortable and concerned with doing the right thing for their community. I am so disappointed in this property, the management company and the staff.
Stayed here for a week for business, coinciding with Hurricane Harvey (let's say I was ´grounded´ in the hotel for a week!). Room was, as usual, very nice and clean, as well as all other facilities, including indoor pool and jacuzzi, which were great as we could not leave the hotel). Has a small but efficient gym with a couple of treadmills, very good for exercising. Breakfast is more than enough to start your day and get you going! But what really amazed me this time (I've stayed here other times) was the assistance received from the hotel staff, including manager Angie and housekeeper Maria G. They stayed at the hotel during the storm ensuring our needs were fulfilled during the worst days (from Saturday to Tuesday). All staff available were above and beyond to ensure we were weel taken care of even with all the limitations that the storm brought on all of us. For several times, when hanging around the lobby area, I witnessed the staff doing all that they could to accomodate FEMA officers and most important, people that had to evacuate their homes due to flooding, especially the elderly. This was an unique example of costumer focus and assistance to those who were deeply in need!
After having had a terrible hotel experience nearby, I was lucky to find availability here. From the moment I called the Marriott reservation line to the time I checked in, the staff here made the process pleasant and smooth. All week they did a fantastic job, and I had a splendid stay. Rooms were clean and spacious. The pool and gym were always kept neat and had clean towels consistently available. Housekeeping did a great job, and the desk staff were superb. Friendly and efficient. This is a hotel that knows how to do customer service right! Loved that they had happy hours during the early parts of the work week. The continental breakfast was well made and was always kept full. If I ever had to return to the area, this would be my first choice, and I certainly would choose it for an extended stay!
My family and I stayed at the Residence Inn Market Street for 4 nights. This beautiful property in The Woodlands offers competitive prices and is conveniently located close to many local attractions. Service was outstanding throughout our stay. All employees made us feel at home and were very professional. Breakfast (included) consisted of a well presented moderate buffet with scrambled eggs, grits, bacon, sausage, waffles (nice set of toppings), fruit, yogurts and bagels. Nice variety of juices and coffee. The hotel offers social gathering several nights a week (I believe from Mon -Wed) with free appetizers and drinks. Our room was a 2 bedroom, 2 bathroom suite, with a nice family room area, fireplace, small dining table and a well equipped kitchen. The room was clean, but the furniture could be upgraded and was mildly worn down. The hotel is a short walk from Market Street, The Woodlands Mall, and many restaurants, and about a 10-15 minute walk to The Waterway. Easy access to I-45 and ample parking area. Overall, great choice to consider when you want to stay near Town Center in The Woodlands.
I was in this hotel already three times, always at least one week... simply it is great place. Staff there is also very nice and always helpful. Just one thing needs to be better - i'm missing more fruits and vegetable in breakfasts.
Overall this is a good value for the location and proximity to the starting line for the annual Woodland’s Marathon. I would rate these accommodations a 6.5 on a scale of 1 to 10. Pros: It’s a quick 10-minute walk to Town Green Park and HEB. There is a full size refrigerator and dishwasher in the King Studio. There’s ample parking located in close proximity to the entrance of the hotel. I could not hear my next door or upstairs neighbors. Cons: I specifically requested a quiet room and was reassured by the front desk associate that checked me in that the room was located in a quiet location; wrong. The room that I was given was located on the first floor directly behind the Sport Court where guests bounce balls, many of which hit the window or wall located where my room was. The electric range in the kitchenette left much to be desired as you have to almost have the dial on high heat for even moderate cooking. The bed sheets need replacing as they have become thin and started to have pills on them. The TV is too small for the King Studio space as one TV has to be shared throughout the entire space from bed to kitchenette area. The air conditioner unit is noisy and appears to be located in a locked closet in the room; I’m not sure if this is true for floors 2 and 3.
Our room was immaculate the customer service was the best part from the moment we checked in to checking out Lee the front desk clerk was very attentive .The hotel provided goodies for the marathon runners which was extra nice.The gentlemen working the night shift (was also very attentive in the morning reminding us they had served cold fruits and drinks for the runners) Would highly recommend this hotel.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 106 reviews