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Residence Inn By Marriott Houston North

3.0 out of 5.0

Recent guest reviews

This property does not deserve your time. We booked with not knowing when we would be checking out, After 10 days the front desk person stated that we checkout after just 10 days. She was rude and tried to make us feel guilty about needing to stay. I called the sales directer and he proceeded to lie to me about our reservation not ever saying sorry for the misunderstanding. I will be moving to another property for the balance of my stay.

The staff is the best I've experienced at any Marriott property I've been to and I've had quite a few stays. Nygia was awesome, very professional and helpful .Hank went above and beyond to make sure we were comfortable and pleased. And the sales person Brandon made sure my family was at its best, listened to my every concern and was able to assist in every way. Big ups to this location. These employees should definitely be recognized for their service, courteousness and professionalism. Only thing i would change is decor is a bit dated but they have no control over that. But keep up the good work guys

My family got caught in Hurricane Harvey in Houston TX, one of the worst storms in history. We ended up at this Hotel where it became a home away from home. The ladies at the front desk Starr, Jada, and Diana were extremely helpful despite being inundated with flood victims. They kept hot food and clean towels and linens available for us whenever we needed them, and really provided a place of comfort as many of us lost our homes. If you are ever travelling through or to Houston I highly recommend this Hotel.

For this class of hotel, I thought that the facilities and service were very good. The front desk was friendly and helpful both when I had to reschedule due to a canceled flight as well as upon arrival and during our stay. I had seen some reviews complaining about cleanliness, but our room was spic and span. The grout in the bathrooms was bright white and I did not see any problems with cleanliness. Breakfast was also very solid with some hot options to complement the continental offerings. While you will find the standard waffle maker and pot of oatmeal, they did offer some extras that make breakfast more enjoyable. The kids enjoyed adding whip cream and raspberry sauce to their waffles while my wife enjoyed the iced coffee that they served. The hotel was on the way to a 5 star review, but we were disappointed with the shuttle service. They only run on the hour which made what would have been an already early morning for us even earlier to wake up the kids to get to the airport. However the most aggravating part of it was when the driver passed up the terminal we were departing from because they "go in alphabetical order". As a result we had to drive all the way back around the airport to get back to the terminal we had passed up earlier. This shuttle efficiency should be looked at.

We had a very good stay here. The room was clean and spacious! Front desk staff was helpful with restaurant suggestions nearby. Breakfast was very nice with pleasant, comfortable surroundings. A great place to stay near airport.

We don't usually aim at hotels over $125 or so for over-nighting; but we thought we'd splurge a little after flying in at midnight, following our 2 weeks in Mexico. First, the good: the front-desk staff was as considerate and helpful as at any property we've ever stayed at. From the receptionist who helped book the night, to the shuttle driver who dropped everything to get us to IAH on time after our three-hour drive in traffic, to a DIFFERENT driver who picked us up after midnight on our return; everyone was friendly and helpful. The set-up for parking our car was easy and straightforward, as well. Unfortunately, the physical hotel itself is (as noted in other reviews) showing its wear. In addition, there were some lapses in cleanliness that surprised me, given the price of a single night's stay: trash in the hall next to our door when we checked in, a hair on the box of soap in the bathroom, pieces of trash in the floor drain of the bathroom. We stayed in 4 different properties on this trip - this was the most expensive on a per-night basis; yet was BY FAR, the most disappointing in regards to cleanliness and overall "niceness." If we'd wanted a Motel 6, we could've stayed at one.

Close to Iah airport , shuttle and front desk staffing are awsome so nice , breakfast was really good , food,pastries coffee etc. No restaurants nearsby but hotel next. Door has a good bistro !!' Will come back!

Terrible service we got stuck in Houston due to weather. Called residence Inn and waited more than an hour for the shuttle after we were told 20 minutes by Mauricio. Everytime he said 10 more minutes. Advice to management: don't promise what you can't provide

Liked it but the kitchen needs a bit of a renewal. Good appliances, great staff. Old elevator. The family suite (two- bedroom, two bathrooms) does have a fireplace though at the time of our visit they had them all out of service. Decent breakfast. Marriott is still a good brand.

We chose this hotel because of its proximity to the airport and my best friend's home. We had a studio type room with a kitchenette. The room space was ok for the price we paid but I just think that everything was squeezed into a small space. I think I was comparing it with other Residence Inn properties we have stayed at. If you're in Houston for only a night or two. This place would suffice. It's still some driving distance to a few restaurants but there's a Jack In The Box right next to the hotel if you're too lazy to drive somewhere else. Service wise, the reception staff were ok and are able to answer questions immediately. It would be fair to say that they are prompt in responding to guest requests. There's a cut off time for room cleaning that you need to be mindful of so if you have requests, make sure you have them done before housekeeping heads out. Would I recommend it to other people? Yes! But then again only if you just plan to sleep in it and not to chill out or relax.

655 N Sam Houston Pkwy E Houston TX

Hotel highlights

  • Free continental breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Free airport shuttle

Located 2 mi (3.2 km) from Greenspoint Mall, Residence Inn By Marriott Houston North is within a 15-minute drive of Houston Police Department Museum. This 103-room, 3-star hotel has conveniences like an outdoor pool, an indoor pool, and free in-room WiFi. Downtown Aquarium is also within a 20-minute drive of this Houston hotel.


Dining

Free continental breakfast is included with your stay. For a nice break, mingle with other guests at the free manager's reception.


Rooms

All 103 air-conditioned accommodations feature kitchens and space to spread out with living rooms and dining areas. 23-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers. Other standard amenities include fireplaces, sofa beds, and coffee makers.


Property features

Residence Inn By Marriott Houston North features an indoor pool, an outdoor pool, and a fitness center. There's free parking, as well as a free airport shuttle during limited hours. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, an outdoor tennis court, and free WiFi in public areas.

Room options

Suite, 1 Bedroom

Queen 1 | Full 1 | Sleeps 4

Suite, 2 Bedrooms

Queen 2 | Full 1 | Sleeps 6

Reviews from Trip Advisor

Trip Advisor aggregated rating

60% of guests recommend this hotel

Total of 88 reviews