Quality Inn & Suites West - Energy Corridor2.5 out of 5.0
Recent guest reviews
I'd rate w/ 0, bc 1 is very good for them! Terrible service, no staff at all at front desk or phone to help me, broken fridge, dated room, trash in front of my door, roaches every single day in my room... It's a long list!! Don't spend your money here! Stay out!!
I was given an upgrade to a jacuzzi suite and greeted warmly at reception. I did have a couple of small issues, but when I brought them to the management's attention they were corrected immediately and without an attitude.
Me and my friends were going to visit NASA from the state of New York. The night before we went to visit NASA we decided to stay at this hotel. When we first walked into the hotel, everything was nice and decorative. We quickly got a room and settled in and fell asleep. The room was spacious and the furniture was clean. The next day, we went to the breakfast area, where we found a great variety of foods (fruits, cereal, etc.). Thereafter, we checked out and departed. All in all the staff was very helpful and friendly, and the rooms were clean and spacious. Pros - Spacious and clean rooms - Great breakfast - Affordable room rate - Helpful and friendly staff Cons - Outdoor hotel (No elevator)
July 28, 2016 - approximately 4:00pm - We have been staying at Quality Inns and Super 8's all across the country this summer and when we arrived in Houston there were so many places to choose to stay at. BUT! Because we came in on 45 and then having to work our way over to 6 due to missing an exit, with the heat and gridlock traffic, we relied on what we knew - the Quality Inn. While my husband was taking care of some business I called over to the Quality located on Hwy 6 South. Angie answered the phone. She was willing to look for a room on the ground floor, 1 bed, 2 adults, non smoking, no pets. She said that they had several and would check with the maids to see which ones were ready to rent and to call her back in about 15 mins. So I did. When I called back, an Eastern Indian gentleman answered the phone and said that Angie was still checking the rooms but they had something that we would like and gave me directions to the Inn. When we arrived, we asked for Angie and found that she was still with the maids and the gentlemen that had talked to me on the phone asked us to take a seat and he would be right with us while he checked in another customer. Angie came in while we were being checked in. Once again, we went ahead and took the room they gave us without looking at it first (broke my own rule) and got the key card. Upon entering the room (101) we were amazed at the size. The gentlemen had told me that the room was spacious and he didn't lie. This room was HUGE. It had the living room section and plenty of walking around room, plus a king size bed, microwave and fridge. We don't stay in 5 star hotels and this has been the best room we have stayed in since we have been on the road this summer. Now, to clarify something. The motel is in need of updating. It shows it's wear and tear and not everything is perfect. BUT, the fact that the couple who checked us in were so kind and generous and gave us a good price on the room, we were satisfied with what we got and the room was clean and comfortable. We would later find out that these were the new owners. Babu is the husband and he is very gracious. According to Angie, they are in the process of getting the motel up to speed and changes are being made. She went on to say that good housekeeping help is hard to find and that what they are trying to do is taking time, but they are making progress. Since we were staying next to the office, we were close to the main drag and it wasn't that quiet, but that was okay considering the room itself. The laundry worked here and there was plenty of ice, which was great. The motel wasn't that crowded, which was good for me. The breakfast was good, they had scrambled eggs, sausage links, patties and bacon. Bagels, english muffins, waffles, cereal, toast, oatmeal, etc. Juice and coffee. There was probably more, I just didn't see it. The last Quality Inn and this one were doing breakfast from 6:30 to 9:30am. The motel needs work and some TLC, but I believe the right people have it and they will care for it. It has potential. We enjoyed our stay which were originally only for 1 night and turned into 3 days. Thank you Babu (and his wife) and Angie, if we are ever back in Houston we will definitely stay with you.
I would stay away from this hotel. I have stayed here in the past and it has gone downhill since then. The rooms are not clean. Sticky bathroom floor, bathroom counter sticky and someone elses hair still there along with dust. Bathroom door with dirty smudges around the handle. Also, the breakfast was dismal..rotten eggs in the fridge and stale donuts. When all issues(more than what I mentioned above), the management said they would make sure they got it cleaned properly and that he would oversee it. Well, when we returned later that night...nothing was done...all they did was change the soap and make the beds. The hair and dust were still in the counter near the sink and the other surfaces still sticky and dirty. I went back to the desk and they apologized again and said they would make sure a deep cleaning was done( as if I would believe them again). Needless to say, I checked out and went to a different hotel and I will never come back to this one.
I had a 3 day business trip to Houston and was very impressed with this location and the staff. The manager made me feel at home and I will be back in Feb. for another stay. I highly recommend this hotel to any business traveler.
I stayed here for two nights on business. This is a pretty bare bones hotel. It's the cheapest in the area, but I'm sure for a couple more dollars a night you might be able to find much better. Pros - Area - Price - Staff are nice - Bed sheets clean Cons - Room wasn't very comfortable - Cleanliness was questionable, carpets felt dirty, bed skirt had holes, shower drain was clogged - Bed was very loud - Furniture in the room looked extremely old and stained - Air conditioners were extremely loud, bring ear plugs It meets the bare minimum for hotel rooms, so if you're not picky you'll be fine.
very nice ... Peaceful Enviornment but also surrounded by nice shopping area. excellent customer Service. Visited last week.. Staff is so helpful to give you the information around the area. 10 out of 10
Hotel staff advised they had remodeled in last 2 years. This is not true. I do not think this hotel has ever been remodeled. The only upgrade I could see might be the flat screen television that was held in the upright position with the styrofoam from the box it came in. The stand was broken but was in the room. You could see out the door through the door seal. The weatherstripping was flopping in and out of the door. I refused to walk on the carpet in bare feet. The microwave did not fit in the shelf so they propped it on the room safe which you are charged for but not told about till you leave. The sheets ironically were clean but the bed was springy as one could imagine. I am still using a heating pad for my back and it has been 4 days now. The lid to the toilet tank was broken into three pieces but it was taped with wide gray tape and covered with a towel that was so thin I doubt it could be used for anything else. There is no privacy between rooms either next to you or above. You can literally hear entire conversations. I was told they have a big breakfast that is free with the rental. I did not partake but on the day of checkout I noticed the locals were stopping in for breakfast and coffee. The line was so long I doubt the paying hotel guest could get to the food before it was gone. I waited at the desk for sometime to checkout. Then a gentleman who was dressed quite casually that I noticed was fixing him a plate because he glanced at me a couple of times finally came to the desk sat down his food and decided to assist me. No thank you, come back or anything else. I would like to give this hotel a little benefit of the doubt but that just is not possible. At least the sidewalks were lit and the internet was free that is if you could get onto it.
So, I understand that a hotel with the name Quality in it is probably not the best, but I did expect a little better than this! First off, the door to my room barely closed and was left with a huge gap.. not great.. Second, the cleanliness was terrible and I honestly slept in my clothes. I would have gone elsewhere, but everything in the area was fully booked. The furniture was dirty, the towels stained, the mirrors disgusting and over all, this was something I would expect to pay maybe $30/night, not $100+ But, I will say one thing. The front desk personnel were very friendly and it seems to be a family run business and maybe they have recently purchased the property. If so, then I apologize for being so blunt with my comments and I wish you the best, but if you plan to succeed, please pay more attention to the details, especially cleanliness!!
Reviews from Trip Advisor
35% of guests recommend this hotelTotal of 22 reviews