Skip to main content
Beginning of main content

Extended Stay America Houston - Willowbrook

2.5 out of 5.0

Recent guest reviews

It was dirty. Food on the floor from previous room holder. Bathroom tub and toliet had dark rings. The bedding and towels were dirty. Room had roaches and bed bugs.

Very nice quiet family place to stay near restaurants.

We made a reservation. Arrived to be told by the night clerk that they were sold out and didn't have a room available. Staff extremely rude. Lobby dirty.

Nice locations. I thought that grab and go breakfast was not satisfied at first, but it was nice since many kinds of meals were in the lobby. The room is clean. We needed a blanket on a sofabed. We couldn't get it since we made late check in, the lobby was dark and nobody was at the front desk.

Good location but the rooms smelled like cigarette. the price was reasonable.

They don't tell you that the office closes at 11pm. Went to checkin at 11:20, and it took until 12:20 and four phone calls for the person paiged to come check me in. When I finally do get my key the person working has no clue which building it is in or what floor. Twenty minutes of driving around the I find my room which I quickly realize is a smoking room (I had ordered a non-smoking room). Due to Asthma and other health issues I can't stay. So I go down to front office and have to wait ANOTHER Hour for the same lady to show up. HORRIBLE customer service. Would rather stay in a dumpster than go back to this hotel.

I am so disappointed in the experience I had here. First, Google Maps could not find the hotel, and without an actual map in my hand I had to stop for directions several times. Second, although the check-in time was accurately given as 3pm, there was nothing telling me I could not check in UNTIL 3pm. It would have better served my agenda to go straight to my event and check in later. Third, when I finally got to the room, it was absolutely filthy. There were cobwebs on every light fixture and blowing under the air conditioner. There was a not-quite dead roach in the middle of the floor. The comforter was stained and there was hair in the sheets. Rather than try to sleep in that mess I asked for two clean blankets which were not brought until midnight. The handicapped walk-in/roll-in shower had dirty footprints in it, as if someone with dirty sneakers stepped in water and then did not clean it up. There was water on the floor. The top of the toilet tank did not match the tank itself, and so did not completely cover the tank. I did not use the kitchenette, but the refrigerator was rusted on the outside and the compressor was very noisy. Then, my next-door neighbors came in after midnight and left the door latch open so they could make several trips to and from their car without unlocking their door every time. That's fine, except they let the door bang every time they went through it. The staff was very young, and seemed sympathetic when I called to complain, however they did not offer any kind of recompense. I will not stay here again.

WENT TO CHECK IN. THE HOTEL WAS FULL. DID"T WARN US.. NEVER GO BACK TO YOU GUYS AGAIN.....

Location was great hotel was quite,close to restaurants,shopping and a awesome price!!!

Overall, was a decent hotel for the price. The parking lot was small and a little hard to figure out the exits; but overall a good location with the mall and plenty of restaurants near by. The room smelt a little weird. I believe we got a smoking room by accident.

The room had cob webs in the kitchen. A big water bug crawled across the bed.The beds were like sleeping on cardboard,hard as a rock. The cable was awful with lines coming across the tv screen. The towels were stiff, felt like sand paper. The room had previous water damage and needed to be remodeled. The hotel also has poor parking. We had to park far from our room. I do not recommend this hotel or stay to anybody!!! Will never stay there again!

The hotel was hard to find. The rooms were not very clean feeling. It was suppose to be a non-smoking room and stated it on the outside of the room but smelled of smoke and had burn marks on the bathroom counter. I had to buy a room deodorizer for the room and was tempted to buy bug spray.Althogh I did not see any bugs, it felt as if they were there. There were young kids about the age of 4yrs running through the parking lot with no shoes and no supervision. I am not a complainer, but this needed some attention.

Very Comfortable and quiet.

okay

We traveled to visit a friend and attend her baby shower. A pool and fitness center would have made our stay more enjoyable. The rooms were not very clean and there were huge flying insects. The grounds were not well kept either. The wireless connection was not free and it was more trouble than it was worth. I asked for a refund after being on the phone with the wireless connection help desk for over 30 minutes. There was every imaginable shop and restaurant around the corner and a mall within walking distance. Also close access to highways. I would not stay there again because it seems poorly kept, not very clean and run down. The front office staff were very nice though.

The experience was pretty good as there was no hassle, the room was clean and good and the price was pretty resonable. All in all its a pretty decent place to live in if you don't want to spend a lot of money and still stay peacefully.

It was everything we expected, only much better. Besides being affordable, the location was perfect. Outside we enjoyed the Hybiscus & Crepe Myrtles in bloom, it was peaceful, quiet, clean & we both got a well-deserved good night's sleep.

The location of this hotel was great- it is literally right across the street from Willowbrook Mall and easily accessible. The staff was friendly. The room had the basic requirements but the bed was not comfortable at all and when I asked the staff for additional pillows they said they don't provide any additional. Other than that the room was fine, the best part was the location.

13223 Champions Centre Dr Houston TX

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located in Deco within a mile (2 km) of Willowbrook Mall, Extended Stay America Houston - Willowbrook is within 2 miles (3 km) of Houston Methodist Willowbrook Hospital. This 138-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking. It's also close to Champions Golf Club and Aerodrome.


Dining

Free on-the-go breakfast is included with your stay and awaits you each morning.


Rooms

The 138 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, free local calls, and ironing boards are also standard. Weekly housekeeping is available.


Property features

Renovated in 2012, Extended Stay America Houston - Willowbrook offers free WiFi in public areas, coffee in a common area, and laundry facilities. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include barbecue grills and a picnic area.

Room options

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Queen 1 | Sleeps 4

Deluxe Studio, 1 Queen Bed with Sofa bed, Smoking

Queen 1 | Sleeps 4

Studio, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Houston - Willowbrook

Everyone (3) Business (2) Couples (5) Family (3) Friends (1) Other (4)
1
Everyone

It was dirty. Food on the floor from previous room holder. Bathroom tub and toliet had dark rings. The bedding and towels were dirty. Room had roaches and bed bugs.

By on Sep 15, 2017

Review comment responded on Sep 17, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

5

good value

Everyone

Very nice quiet family place to stay near restaurants.

By , from Houston Texas on Mar 6, 2017

1

do not stay here.

Everyone

We made a reservation. Arrived to be told by the night clerk that they were sold out and didn't have a room available. Staff extremely rude. Lobby dirty.

By on Oct 30, 2016

3

nice hotel

Families

Nice locations. I thought that grab and go breakfast was not satisfied at first, but it was nice since many kinds of meals were in the lobby. The room is clean. We needed a blanket on a sofabed. We couldn't get it since we made late check in, the lobby was dark and nobody was at the front desk.

By on Jul 4, 2015

2

good location

GetawayWithFriends

Good location but the rooms smelled like cigarette. the price was reasonable.

By on Jul 3, 2014

1

worst experience ever!!!

BusinessTravelers

They don't tell you that the office closes at 11pm. Went to checkin at 11:20, and it took until 12:20 and four phone calls for the person paiged to come check me in. When I finally do get my key the person working has no clue which building it is in or what floor. Twenty minutes of driving around the I find my room which I quickly realize is a smoking room (I had ordered a non-smoking room). Due to Asthma and other health issues I can't stay. So I go down to front office and have to wait ANOTHER Hour for the same lady to show up. HORRIBLE customer service. Would rather stay in a dumpster than go back to this hotel.

By on Nov 24, 2013

1

filthy room and hard to find

Singles

I am so disappointed in the experience I had here. First, Google Maps could not find the hotel, and without an actual map in my hand I had to stop for directions several times. Second, although the check-in time was accurately given as 3pm, there was nothing telling me I could not check in UNTIL 3pm. It would have better served my agenda to go straight to my event and check in later. Third, when I finally got to the room, it was absolutely filthy. There were cobwebs on every light fixture and blowing under the air conditioner. There was a not-quite dead roach in the middle of the floor. The comforter was stained and there was hair in the sheets. Rather than try to sleep in that mess I asked for two clean blankets which were not brought until midnight. The handicapped walk-in/roll-in shower had dirty footprints in it, as if someone with dirty sneakers stepped in water and then did not clean it up. There was water on the floor. The top of the toilet tank did not match the tank itself, and so did not completely cover the tank. I did not use the kitchenette, but the refrigerator was rusted on the outside and the compressor was very noisy. Then, my next-door neighbors came in after midnight and left the door latch open so they could make several trips to and from their car without unlocking their door every time. That's fine, except they let the door bang every time they went through it. The staff was very young, and seemed sympathetic when I called to complain, however they did not offer any kind of recompense. I will not stay here again.

By on Aug 26, 2013

1

very bad......

Families

WENT TO CHECK IN. THE HOTEL WAS FULL. DID"T WARN US.. NEVER GO BACK TO YOU GUYS AGAIN.....

By on Jun 3, 2013

4

birthday getaway

Couples

Location was great hotel was quite,close to restaurants,shopping and a awesome price!!!

By on Apr 1, 2013

2

a day away

Couples

Overall, was a decent hotel for the price. The parking lot was small and a little hard to figure out the exits; but overall a good location with the mall and plenty of restaurants near by. The room smelt a little weird. I believe we got a smoking room by accident.

By on Feb 18, 2013