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Crowne Plaza Northwest-Brookhollow

3.5 out of 5.0

Recent guest reviews

You pay the kind of money they charge for this Crown Plaza you expect something nice. It's fine, it's nothing special, it's worth the money I guess of your company expense account is paying but if you are perhaps not.

My first experience albeit with work and they chose the hotel as it was near their office. My main disappointment was arriving late by cab from the airport. I had a deal with my company as their would be a voucher thing waiting which i would hand to the driver and they would invoice my company for the $100. To my avail and believe me much searching in the early hours i could not find any staff to hand over the voucher, the cab driver was patient but needed to get back to work. So in the end i had to pay the $100 leaving me short and frustrated.Eventually someone arrived, explained but really was too exasperated after flying from Europe. I got my room. It was Okay, had all i needed. A bed, anyway i got breakfast and was pleasantly happy with choice and portion. Attentive staff, i managed to get out for a walk about to get some fresh air, which i did enjoy. I would like to have had more time , and some pool time but my PA turned up and it was off to work. I eventually got my $100 back from the company, but suffice to say its not what you need after a transatlantic flights and a cab from airport. I have since stayed in other hotels in Houston. Thanks, ps, hope your not affected by the floods, all the best to staff if you are.

I've stayed in this hotel for the last couple of years and the staff have worked hard with a building that drastically needs revamped. They are always attentive, welcoming and happy to help, especially the shuttle driver. It would appear its being updated, the bar has been shut for a while, but has been replaced with a lobby bar. They have fitted badly fitting purple drapes behind the front desk and chandeliers with flashing disco lights. I'm happy to give it the benefit of the doubt, but currently it looks cheap and tacky. I really hope they will see it through. As an aside the hot tub is out of action, the AC is loud and the internet is slow.

I stayed at Crowne Plaza last year and had a very pleasant experience. This year, on the other hand, was extremely disappointing. (1) There was no sign posted, but after long waits, it became apparent only one elevator was running. (2) The breakfast buffet was quoted by personnel as $12.99, however, when paying, the cost was $15.00. The hashbrowns were cold and undercooked and the link sausage was inedible. Do yourself a favor and go to Denny's across the freeway. (3) I mentioned on several occasions that we had two rooms with 3 individuals in each room. It was like pulling teeth to get 3 room keys and enough towels, etc. for 3 people in each room. When checking out last year, the staff stated they would be undergoing renovations for the upcoming Superbowl. There must have been a change in ownership or management. There were no renovations and the hotel is not as nice as it was last year. I will not be staying here again. Very disappointing for an IHG hotel.

Noisy air conditioning, broken hot tub and overall disappointed in the overall experience. The bed was somewhat comfortable. The walls are thin so you can hear the traffic. I booked a poolside room on their website and they put us in the wrong room.

The room I received was spacious but needed lots of work. Windows on back wall were filthy and sheer was missing...just empty little hangers. Tiles were crumbling off wall in bathroom. We were charged a non-refundable pet fee for 'special cleaning' but I took a picture of my socks after walking around for a very short time in that room. The ice machine on the ground floor NEVER worked and we had to go to another building and use an elevator to use one that did. I visited a few rooms/suites on the 10th floor and they were amazing compared to the ground floor. The internet was spotty. The buffet breakfast and service was very good and one could get an amazing omelet made to order. Food in the bar (dinnertime option) was always good. We were a very large group and rooms that were supposed to be reserved together were often not done the way they were promised. The people in the restaurant and housekeeping were always very nice but there were some very surly people. Christopher, Front Desk Manager, could NOT have been more rude!! He had a chip on his shoulder from the moment I met him and others had the same impression of him. Having him in a position of "Customer Service" is a misnomer. Crown Plaza in Louisville, KY is AMAZING but this one is not in the same class...

I've given two stars purely because the room was ok - the rest of my experience was disastrous. First up,it's in the middle of nowhere and if you don't have a car the shuttle when running only does a five mile radius. The worse part of this hotel is the staff. Front desk is attitude overload. From being told I was wrong (I wasn't) to not being able to refund an overcharge mistake - I have to ring them and ask for payment to be credited when I will be out of the country and heading back to Australia. Avoid at all costs.

I was here for a week on business. The spacious room was comfortable and nice to relax in. The breakfast was great every day. The dinners we had in the restaurant were ok, but not great. I would definitely stay again.

We made a reservation to stay at this hotel for two nights. We chose this hotel because their webpage indicated they were pet-friendly. We reserved an accessible king room. The stated pet policy said dogs under 25 lbs are allowed for a fee of $25 PER STAY. They charged us $50 PER NIGHT for us to have our 23 lb French Bulldog stay with us. The rate I had purchased was a non-refundable, advanced purchase rate. I indicted on our reservation that we would have our dog with us. When checking in they said they apparently have only certain rooms that pets can stay in. We were penalized because we needed an accessible room and I guess pets are not allowed in them. NOT VERY HAPPY with the staff at this hotel. The pet fee was nearly as much as the nightly rate for my husband and I! PLUS the air conditioning in the room did not work, it was hot. They do not have microwaves and/or refrigerators in the rooms, probably because they want you to eat and drink in their bar/restaurant, which we did one night. Food was decent. But if you are traveling with a pet, DO NOT stay at this facility!!! There is also SO MUCH construction going on around this area it is very hard to get in and out of and to navigate the neighborhood to find restaurants, stores, etc. I do NOT recommend this hotel - Crowne Plaza- Brookhollow on the Northwest Freeway in Houston. Especially do NOT stay in room 111.

Had a wonderful stay at this property weekend of March 17. The room was great and the room service was on point. Perhaps one of the best room services I've ever had actually. The coffee was great and the room while not new was very comfortable and clean.

12801 Northwest Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Fairbanks, Crowne Plaza Northwest-Brookhollow is 3 mi (4.9 km) from Houston Graduate School of Theology and within a 10-minute drive of Karbach Brewing. This 294-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center. Memorial Park and The Galleria are also within a 15-minute drive of this Houston hotel.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


All 294 air-conditioned rooms provide MP3 docks, coffee makers, and free weekday newspapers. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.

Property features

Crowne Plaza Northwest-Brookhollow features a nightclub, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 14 meeting rooms.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking (MINI)

King 1 | Sleeps 2

Room, 1 King Bed, Non Smoking (LEISURE)

King 1 | Sleeps 2

Standard Room

Full 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 537 reviews