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Crowne Plaza Northwest-Brookhollow

3.5 out of 5.0

Recent guest reviews

At a 3.5 star hotel I should not have to walk outside, I should not feel uncomfortable, dirty, or the slightest bit unsafe. I mean I'm from St. Louis and I feel unsafe, that is saying something. Please someone remove this hotel from the 3.5 rating list, no one should be tricked into thinking this is the quality of hotel I did. This hotel shows no sign of trendy anything design or furniture wise and it certainly does not look clean visually.

Hotel was conveniently located for my trip destinations but road construction made accessibility difficult. Staff was very nice and went out of their way to be of assistance. Property was in subpar condition compared to other Crown Plazas at which I’ve stayed. (See pics)

I currently in the room reservation right now. I check out tomorrow morning and I am not happy with this room. It smells like cheese and feet in here. I have a two year old daughter. There are little hairs in the bathroom by the sink and on the toilet. The tub is peeling or something and I didn’t want to give my daughter a bath in it. Maybe it’s okay but I didn’t want to risk it. With having a two year old I carry a lot of luggage so I asked the front desk for a luggage carrier because I didn’t see one at the door. After 14 minutes of waiting I decided to take trips back and forth to my car with my daughter. The bed is fine and cozy but I am really upset. I don’t want to change rooms because it’s just for one night and the amount of things I would have to transfer to the next room. Also no fridge for her milk? That sucks but it’s okay.

If your looking for a place to stay in Houston, this is not the place. This hotel has was a regular stop for me until my last stay in Oct. The overall condition of this hotel has deteriorated along with the service. My hotel room smelled like mold and the bathroom was disgusting. If the condition of this hotel is expectable to IHG, I will be taking my business to Marriott.

Guaranteed room types were unavailable due to overbooking of another group after the conference I attended had already reserved the ballrooms, room blocks, etc. Front desk staff were uncaring and not at all helpful with trying to accomodate guests that were waiting to check in. We had to obtain an air mattress since they did not have roll away beds available. Hotel is in serious need of a refurbishing and the staff can use some sensitivity training. Total dump with a terrible staff and management.

Stayed here again for the Houston Arcade Expo. I'm glad to see that the hotel keeps improving. Currently, the pool is undergoing a replacement. Can't wait to see what they do with that. The remodeled lobby area still looks good. The bar area had a large screen TV to watch the Astros win the ALCS. Great idea! We stayed in one of the outside rooms this time. Unfortunately, they have not yet been remodeled. The water pressure was really low and made showering a slow process. The TV could not receive any signal so we were unable to watch TV, however that didn't really matter to us since we didn't stay in the room much. The room was clean and comfortable. Ate breakfast at the hotel and the buffet was excellent. The staff and this hotel is always helpful. I've been staying here for the last 3 expos and have always had a great experience with the guys and gals working here. Hopefully the remodel will continue, I'd like to see this place return to its former status.

Flew into Houston to stay with a friend for 4 nights. Hurricane Harvey had other plans and ended up having to stay for 7 nights! The hotel was on skeleton staff due to the emergency situation the entire area was enduring. These employees were remarkable! They rationed food so that everyone could have a good meal as their supplies were limited and of course, no deliveries. The ladies at the front desk were kind, patient and so good to me. Thank you girls and the delightful gentleman who took orders and served us from 4-7 each afternoon! Customer service is not easy on a good day let alone during such stressful times. Well done team! Hold you heads high!

I was here to assist in the relief efforts after Hurricane Harvey, and was quite disappointed. 297 rooms, one washer and one dryer that only worked 1/3 of the time. The rooms were moldy and not cleaned very well before renting them out. There was only one elevator, and with so many relief workers staying here, it was usually faster to take the stairs from the 6th floor. The employees were helpful, but the hotel should have finished talking care of the property before opening up.

You pay the kind of money they charge for this Crown Plaza you expect something nice. It's fine, it's nothing special, it's worth the money I guess of your company expense account is paying but if you are perhaps not.

My first experience albeit with work and they chose the hotel as it was near their office. My main disappointment was arriving late by cab from the airport. I had a deal with my company as their would be a voucher thing waiting which i would hand to the driver and they would invoice my company for the $100. To my avail and believe me much searching in the early hours i could not find any staff to hand over the voucher, the cab driver was patient but needed to get back to work. So in the end i had to pay the $100 leaving me short and frustrated.Eventually someone arrived, explained but really was too exasperated after flying from Europe. I got my room. It was Okay, had all i needed. A bed, anyway i got breakfast and was pleasantly happy with choice and portion. Attentive staff, i managed to get out for a walk about to get some fresh air, which i did enjoy. I would like to have had more time , and some pool time but my PA turned up and it was off to work. I eventually got my $100 back from the company, but suffice to say its not what you need after a transatlantic flights and a cab from airport. I have since stayed in other hotels in Houston. Thanks, ps, hope your not affected by the floods, all the best to staff if you are.

12801 Northwest Fwy Houston TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Nightclub

Located in Fairbanks, Crowne Plaza Northwest-Brookhollow is 3 mi (4.9 km) from Houston Graduate School of Theology and within a 10-minute drive of Karbach Brewing. This 294-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center. Memorial Park and The Galleria are also within a 15-minute drive of this Houston hotel.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. Start your day off with breakfast, available for a fee.


All 294 air-conditioned rooms provide MP3 docks, coffee makers, and free weekday newspapers. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.

Property features

Crowne Plaza Northwest-Brookhollow features a nightclub, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 14 meeting rooms.

Room options

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Suite, 1 King Bed, Non Smoking (MINI)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Standard Room

Full 1 | Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

75% of guests recommend this hotel

Total of 545 reviews