Crowne Plaza Northwest-Brookhollow3.5 out of 5.0
Recent guest reviews
I stayed at Crowne Plaza last year and had a very pleasant experience. This year, on the other hand, was extremely disappointing. (1) There was no sign posted, but after long waits, it became apparent only one elevator was running. (2) The breakfast buffet was quoted by personnel as $12.99, however, when paying, the cost was $15.00. The hashbrowns were cold and undercooked and the link sausage was inedible. Do yourself a favor and go to Denny's across the freeway. (3) I mentioned on several occasions that we had two rooms with 3 individuals in each room. It was like pulling teeth to get 3 room keys and enough towels, etc. for 3 people in each room. When checking out last year, the staff stated they would be undergoing renovations for the upcoming Superbowl. There must have been a change in ownership or management. There were no renovations and the hotel is not as nice as it was last year. I will not be staying here again. Very disappointing for an IHG hotel.
Noisy air conditioning, broken hot tub and overall disappointed in the overall experience. The bed was somewhat comfortable. The walls are thin so you can hear the traffic. I booked a poolside room on their website and they put us in the wrong room.
The room I received was spacious but needed lots of work. Windows on back wall were filthy and sheer was missing...just empty little hangers. Tiles were crumbling off wall in bathroom. We were charged a non-refundable pet fee for 'special cleaning' but I took a picture of my socks after walking around for a very short time in that room. The ice machine on the ground floor NEVER worked and we had to go to another building and use an elevator to use one that did. I visited a few rooms/suites on the 10th floor and they were amazing compared to the ground floor. The internet was spotty. The buffet breakfast and service was very good and one could get an amazing omelet made to order. Food in the bar (dinnertime option) was always good. We were a very large group and rooms that were supposed to be reserved together were often not done the way they were promised. The people in the restaurant and housekeeping were always very nice but there were some very surly people. Christopher, Front Desk Manager, could NOT have been more rude!! He had a chip on his shoulder from the moment I met him and others had the same impression of him. Having him in a position of "Customer Service" is a misnomer. Crown Plaza in Louisville, KY is AMAZING but this one is not in the same class...
I've given two stars purely because the room was ok - the rest of my experience was disastrous. First up,it's in the middle of nowhere and if you don't have a car the shuttle when running only does a five mile radius. The worse part of this hotel is the staff. Front desk is attitude overload. From being told I was wrong (I wasn't) to not being able to refund an overcharge mistake - I have to ring them and ask for payment to be credited when I will be out of the country and heading back to Australia. Avoid at all costs.
I was here for a week on business. The spacious room was comfortable and nice to relax in. The breakfast was great every day. The dinners we had in the restaurant were ok, but not great. I would definitely stay again.
We made a reservation to stay at this hotel for two nights. We chose this hotel because their webpage indicated they were pet-friendly. We reserved an accessible king room. The stated pet policy said dogs under 25 lbs are allowed for a fee of $25 PER STAY. They charged us $50 PER NIGHT for us to have our 23 lb French Bulldog stay with us. The rate I had purchased was a non-refundable, advanced purchase rate. I indicted on our reservation that we would have our dog with us. When checking in they said they apparently have only certain rooms that pets can stay in. We were penalized because we needed an accessible room and I guess pets are not allowed in them. NOT VERY HAPPY with the staff at this hotel. The pet fee was nearly as much as the nightly rate for my husband and I! PLUS the air conditioning in the room did not work, it was hot. They do not have microwaves and/or refrigerators in the rooms, probably because they want you to eat and drink in their bar/restaurant, which we did one night. Food was decent. But if you are traveling with a pet, DO NOT stay at this facility!!! There is also SO MUCH construction going on around this area it is very hard to get in and out of and to navigate the neighborhood to find restaurants, stores, etc. I do NOT recommend this hotel - Crowne Plaza- Brookhollow on the Northwest Freeway in Houston. Especially do NOT stay in room 111.
Had a wonderful stay at this property weekend of March 17. The room was great and the room service was on point. Perhaps one of the best room services I've ever had actually. The coffee was great and the room while not new was very comfortable and clean.
That's it. The lobby is beautiful and elegant, but the rooms are in great need of renovation. Cleanliness needs to improve, sink and floor were dirty, bathtub was peeling. The employees at the Front Desk did not explain anything. Later, I had to call to inquire about the restaurant hours, internet password, shuttle schedule, etc....
I stayed at the Crowne Plaza hotel this weekend and unbelievable act happen a young lady was attacked in the parking lot of Crowne Plaza hotel no security was visible and it stated that the GM was there upstairs in the room and never came down to check on the situation. Besides the hotel is 30 years outdated and all the staff that made the hotel comfortable and friendly are no longer there. This hotel has lost all credibility behind the situation I will post this on trip advisor and on Google for a manager with no consideration for anyone safety.
When booking the hotel, I was asked how many people were staying in the hotel. I told her 5, but when we got to the room there was two double beds and nothing else for the 5th person to sleep on. When asked if we could have a roll away for the 5th person we were told they had them, but it is a fire hazard and they couldn't do it. So we slept 3 in one bed. There was no phone in the room at all so we had to go to front desk whenever we needed something. My daughter also disnt have hot water for her shower. Then, my daughter left something in the room, and I tried calling the hotel when we got home to have them mail the item to us. Well, I tried calling for 30 minutes straight and a busy signal, when I finally got through I got a recording stating the phone had been disconnected and no longer in service. Then we received our receipt for the stay and it stated the price we were quoted, but when checking the credit card charge it was charged more than the receipt said. Horrible experience and would not recommend at all.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Fairbanks, Crowne Plaza Northwest-Brookhollow is 3 mi (4.9 km) from Houston Graduate School of Theology and within a 10-minute drive of Karbach Brewing. This 294-room, 3.5-star hotel has a restaurant along with conveniences like an outdoor pool and a 24-hour fitness center. Memorial Park and The Galleria are also within a 15-minute drive of this Houston hotel.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, breakfast is available for a fee.
All 294 air-conditioned rooms provide MP3 docks, coffee makers, and free weekday newspapers. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.
Crowne Plaza Northwest-Brookhollow features a nightclub, an outdoor pool, and a 24-hour fitness center. You can take advantage of free parking, along with a free area shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a spa tub, free WiFi in public areas, and 14 meeting rooms.
Reviews from Trip Advisor
75% of guests recommend this hotelTotal of 534 reviews