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Country Inn & Suites Houston Intercontinental Arpt East, TX

3.0 out of 5.0

Recent guest reviews

Great hotel! Needed a place to eat, and had instant access to shuttle. The driver (didn't catch her name) was incredibly friendly, and picked us back up from the restaurant within 5 minutes of us calling. Room was clean. Breakfast was delicious. Appreciated being able to park our small Uhaul out front and feel secure. Great value!

Hotel has an airport shuttle that will also bring you to nearby shopping and restaurants. You just have to call the front desk for pick up and drop off. It's a great service for someone just traveling through on a layover without a car. There is a mall and plenty of eating options within short driving distance.

Overall it was a good experience, however, when I arrived from Colombia, I called the hotel and had them pick me up only to find out that when I arrived I was at the wrong Country Inn & Suites. I was told by the lady at the desk that this happens quite a bit because of the fact that this hotel is further out from the Airport location. Advice to traveler call the hotel from your cell phone NOT the airport phone. I lost about an hour waiting for the correct hotel to come pick me up.

The stay was overall Good but I never receive my wakeup call. Plus the staff need to smile a little more for the guest

From the time I got picked up from the airport, to the time I left, I felt satiation. The staff made me feel great considering my anger from the United airlines horrible service. Thanks.

The staff at the hotel was great....however, the hotel itself could REALLY use some work! Unfortunately there isn't a way to post pictures but there were ants in our room, the toliet hadn't been cleaned in days and there was a pile of dirt and dust in the corder. I even have a picture of what appears to be a urine spot on the wall behind the toliet. The jacuzzi was also out of order during our entire stay. As other reviews suggest it is definitely within walking distance to shopping but the area isn't walker-friendly. There aren't any sidewalks or street crossing areas and most of the shopping is on the opposite side of a very busy interstate. The staff made our stay but everything else was awful.

My family wanted to see the beach and being from I thought this would be perfect. The hotel was super clean and great location. Very friendly staff, my only complain was that the indoor pool was beyond freezing. I would for sure come back again

It was a very nice & relaxing stay. The place was clean, quiet, and very welcoming.

Between the dog barking across the hall until mid-night, the people in the room next door with their TV turned up full volume (I assume to drown out the barking dog), the people above us running their jacuzzi tub at 2:00am, and hotel managers that acknowledged the issues, but did nothing, I would neither recommend or ever stay at this hotel again. When requesting a refund the next morning for a very poor nights sleep due to all the noise, the manager on duty indicated they had no record of my complaints, so were not obliged to give me a refund. I was not a happy customer!

Not exactly what I was expecting. From the pictures and descriptions i thought I was going to really enjoy this hotel. but when we went into our room the first thing we see is a large dog urine stain in front of the door. Bathroom toilet was so old the seat looked moldy and rotten. Beds were uncomfortable. Although the breakfast bar downstairs was pleasant.

The location is just right, it is within minutes of Intercontinental Airport, maybe a 5-10 minute drive. Close by Deerbrook mall and plenty of other restaraunts/shopping etc. The hotel rooms are HUGE!

Decided to try a Country Inn and Suites for the first time while house hunting in Houston area with my wife. Booked reservation via [...]that included wording non-smoking on my paperwork. I was provided a room that was extremely fouled by smoke. Neither [...], nor hotel has corrected this problem. I rejected the room and they had no non-smoking remaining. So I set out on a late night search for another place to stay as Country Inn and Suites / Carlson Management reminded me they would still charge me for the room that did not meet my minimum standards since they consider non-smoking a "special" request. Really? Why would a company choose to turn a mere disappointment into a customer experience disaster? And booking with [...]appears to have been the root cause of the problem since both parties claim the low fee was due to them considering non-smoking as a "special" request that is only granted upon availability. During dinner the following night, 7 co-workers all agreed that Carlson and [...]had 0pportunities to make better choices as I warned them to not use either company. I have been quite happy with several other hotels that I have selected as I relocate to Houston area and will require hotel accomodations for the next 6 weeks.

On my visit, my wife and I celebrated my 60 birthday. What an unforgetable experience. There was nothing missing, everything was perfect. This trip cannot be compared to any other trip. The other trips cannot be placed in this category.

We were in Houston to attend a funeral so we wanted to stay at a decent hotel, which this definitely was. The staff was great, the room was very satisfactory, the parking was good, and the location was what we needed.

It was great to have a refrigerator and microwave in our room. We enjoyed the pool being inside since Houston is so very hot and humid. The breakfast with the biscuits and gravy, eggs and waffles were an extra treat.

The hotel was not what was expected...the bed was hard and squeaky. The hotel shuttle was supposed to be available for transport to the mall which was nearby was only for airport transportation ...and the business center i was told they had was non-existant. which meant we had to be at the airport much earlier than we had planned due to not being able to print off boarding passes!!! I will not be staying there again and will not recommend it to anyone either..

20611 U.S. 59 Humble TX

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Within a short walk of Deerbrook Mall, Country Inn & Suites Houston Intercontinental Arpt East, TX is within 2 miles (3 km) of Humble Museum. This 3-star hotel welcomes guests with 62 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also near Humble Golf Center and Kingwood Cove Golf Club.


Dining

Free hot/cold buffet breakfast is included with your stay and awaits you each morning. You can get a quick energy boost at the coffee shop/café.


Rooms

The 62 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other amenities include free weekday newspapers, free local calls, and ironing boards.


Property features

Guests of Country Inn & Suites Houston Intercontinental Arpt East, TX have access to an indoor pool, a fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle during limited hours. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Room options

Guest Room-2Queen-Non Smoking

Queen 2 | Sleeps 4

1Bedroom Suite-1King-No Smoke

King 1 | Sleeps 5

1Bedroom Suite-2Queen-No Smoke

Queen 2 | Sleeps 5

Suite Two Queen Beds Accessible

Queen 2 | Sleeps 5

Guest reviews for Country Inn & Suites Houston Intercontinental Arpt East

Everyone (1) Couples (6) Business (1) Family (3) Other (3) Friends (2)
5
Everyone

Great hotel! Needed a place to eat, and had instant access to shuttle. The driver (didn't catch her name) was incredibly friendly, and picked us back up from the restaurant within 5 minutes of us calling. Room was clean. Breakfast was delicious. Appreciated being able to park our small Uhaul out front and feel secure. Great value!

By on May 16, 2017

Review comment responded on May 23, 2017

Thank you for your feedback! We are delighted to read that you enjoyed your stay. From the staff and myself here at Country Inn and Suites, we look forward to your next stay!

5

great service

Singles

Hotel has an airport shuttle that will also bring you to nearby shopping and restaurants. You just have to call the front desk for pick up and drop off. It's a great service for someone just traveling through on a layover without a car. There is a mall and plenty of eating options within short driving distance.

By on Jul 7, 2015

4

communication is the key

Singles

Overall it was a good experience, however, when I arrived from Colombia, I called the hotel and had them pick me up only to find out that when I arrived I was at the wrong Country Inn & Suites. I was told by the lady at the desk that this happens quite a bit because of the fact that this hotel is further out from the Airport location. Advice to traveler call the hotel from your cell phone NOT the airport phone. I lost about an hour waiting for the correct hotel to come pick me up.

By on May 9, 2015

3

achille

GetawayWithFriends

The stay was overall Good but I never receive my wakeup call. Plus the staff need to smile a little more for the guest

By on Mar 1, 2015

5

relief from a nightmare

Families

From the time I got picked up from the airport, to the time I left, I felt satiation. The staff made me feel great considering my anger from the United airlines horrible service. Thanks.

By on Sep 25, 2014

2

not what we expected!

GetawayWithFriends

The staff at the hotel was great....however, the hotel itself could REALLY use some work! Unfortunately there isn't a way to post pictures but there were ants in our room, the toliet hadn't been cleaned in days and there was a pile of dirt and dust in the corder. I even have a picture of what appears to be a urine spot on the wall behind the toliet. The jacuzzi was also out of order during our entire stay. As other reviews suggest it is definitely within walking distance to shopping but the area isn't walker-friendly. There aren't any sidewalks or street crossing areas and most of the shopping is on the opposite side of a very busy interstate. The staff made our stay but everything else was awful.

By on Sep 22, 2014

4

great place for the family

Families

My family wanted to see the beach and being from I thought this would be perfect. The hotel was super clean and great location. Very friendly staff, my only complain was that the indoor pool was beyond freezing. I would for sure come back again

By on Jul 21, 2014

5

everything was quaint. nice & comfy

Families

It was a very nice & relaxing stay. The place was clean, quiet, and very welcoming.

By on Jun 2, 2014

1

very unpleasent experience

Couples

Between the dog barking across the hall until mid-night, the people in the room next door with their TV turned up full volume (I assume to drown out the barking dog), the people above us running their jacuzzi tub at 2:00am, and hotel managers that acknowledged the issues, but did nothing, I would neither recommend or ever stay at this hotel again. When requesting a refund the next morning for a very poor nights sleep due to all the noise, the manager on duty indicated they had no record of my complaints, so were not obliged to give me a refund. I was not a happy customer!

By on Mar 4, 2013

2

not what i expected

Couples

Not exactly what I was expecting. From the pictures and descriptions i thought I was going to really enjoy this hotel. but when we went into our room the first thing we see is a large dog urine stain in front of the door. Bathroom toilet was so old the seat looked moldy and rotten. Beds were uncomfortable. Although the breakfast bar downstairs was pleasant.

By on Nov 20, 2012