Comfort Suites Baytown2.5 out of 5.0
Recent guest reviews
My was horrible from the time we checked in till the time we checked out. We checked in and someone had smoked in our room. So they had to clean it. Which is awesome but when you have twin toddlers and they are ready to by ten you would be able to check in no problem. But when we got there are room was not ready, when we did get to the room it was extremely hot for hours due to the machine they had in there to dry the floors. They did give me a discount for that. So I was like okay. The next day we I got on my account to see what we had to use for black Friday shopping. I got on and we had five charges from ranging from 94.67 to 183.00 dollars. I went to the front desk to let them know. They were super nice, she said she need the fax number to my bank and they would get those released due to an error. I called by Saturday I had six pending charges to my account. I had been nice the whole time because the ladies and then guy at the front were really trying to help. By Saturday they were able to get 2 of the charges off out of the six. Yes two of them were going to stay for the room charge but not the other two that one of the guys didn't know where it came from. He said it was my bank. My bank said there is now way they can charge random amount to my card from a company. Luckily there was a lady that knew other ways to find it. She did and she sent that fax to my back also on Sunday. I finally got all my money back from those charges by Tuesday. During this time also I tried to speak to manager multiple times about the issue but she was never available. My last night there we get to the hotel after 11 pm and we are tired. For some reason we could not get into our room. So I go down stairs show my id and the guy at the desk gives me another key. I go up stars and it wouldn't work. So I go back downstairs. I waited and waited and then my husband calls to let me know that a man had let them in. So I went to go to the elevator. While I was waiting I see the man coming down the stairs. I asked him how if he may know what was going on. He looks at me and says I don't know the science behind the doors and walked away. I was like oh okay. So I checked out. I called Monday still couldn't get ahold of a manager but the lady was nice on the phone and said she would leave her message. The manager did call me back the next day but she was rude. I tried asking if there was more they could do then the 5 percent since everything I went through. She told me no we have done all we can. I guess they gave us a cheaper rate when my brother checked in to get us the rooms. But nothing was done other than the 5 percent the first night. She also said that six charges is normal on a debit card and maybe I should use cash next time if I don't want that to happen. I told her no ma'am I've stay in hotels and I have never been charge six different charges with amounts all over the place not even the same amount. She also said that guy isn't maintenance so he won't know what's wrong with the door. I told her I understood that but he could have responded differently. I asked if I could speak to someone of her because she was so rude. She told me no that she was it. I told her there was no way. There has to be someone that people talk to that aren't happy with management. She told me no she was it and if so she didn't know the number. I told her okay I will find out who it is and call. The room was nice though a kids pacifier was under are ac unit and was the whole time so that shows they don't clean well. I bet it's still there right now. The staff was nice except the one night guy and the manager. I would not recommend this hotel. If I could give it zero stars I would.
Came into town with my family and we had a great stay. Staff was very friendly and courteous. My room was very clean, and the mattress was amazing. We all slept comfortable. The kids had a great time swimming in the pool and they all loved the waffles in the morning.
Front desk young man very nice. Really spacious room. Comfortable beds, clean bathroom, great water pressure. Two large mirrors (yay). Internet worked great. Good location and several places to eat nearby. Great AC !! I've only had one bad experience at a CS. Thought the price was reasonable for the nice spacious room.
So I went to Baytown as I had some friends in the area and Louisiana and for a cheap stay I decided to stay hear. It's like a travelodge (UK) so you can't expect av5 star hotel. However, I was happy with the basic amenities they had and what was round the area. The room was very spacious, with a mini kitchen area meaning, a fridge (not stocked) and microwave. Spacious bed, in room safe and decent size room overall. Bedding and room was cleaned everyday, no flaws with that. They have a small pool which was nice to chill by, a small gym area which I didn't use but I saw people using it and an "office" area to print out your boarding pass and use the PC for internet etc. I'm sure they had fax but hey, who uses those these days?! The breakfast was very basic, simple enough and my favourite was the waffle machine! You can make your own! Yummm!! There's a small store by reception with basic basic treats and snacks. The receptionist was VERY helpful, she gave me directions, called a taxi and assisted me urgently when I locked myself out of my safe the night before I had to fly back. My passport was in there and so the service was excellent and maintenance came round as soon as he could on a Sunday! Around the area is a petrol/gas station- so you can guess what you can get there plus there's a Starbucks too. All within a 5 minute walking area. Im giving this 3 stars because it's not a high end hotel/motel. I'd say the travelodge is 1 star better. So if you're stopping in the area, then this can be an option!
We stayed here for a couple of days - The rooms are fine, basic, small kitchen (not equipped) with quite a large room and cleaned daily! They provide breakfast which is very small selection however everything you need! The staff were incredibly friendly and helpful.
I stay here 5 or 6 times a year. It is convenient to everything in South Houston. The staff is friendly and most importantly the hotel is clean and comfortable. The rooms are nice and the beds are comfortable.
We were very disappointed in this hotel. After a very long day of travel we were just too tired to complain or ask for another room. Our room was very large which was about was nice but the smell of dampness/mold/urine not totally sure overwhelmed the room. We noticed two hanging bags to remove the dampness from the room but they weren't cutting it. I even sprayed the bed with my Bath and Body works spray to help. I also did not feel comfortable walking around the room barefooted as everything was sticky. Will not be staying at this location again.
The location of this hotel is good, Garth Rd has plenty of restaurants, shopping, etc. Rooms were big but our floors were pretty sticky and looked like they hadn't been swept/cleaned before we checked in (we didn't bother to say anything, the rest of the room was clean). We had a king room and it had a sitting area but no TV across from the couch, the only TV was in front of the bed. That made it hard to watch a movie when we all gathered in one room to watch one (we had three separate rooms, family trip). The water pressure in the shower was good, I always enjoy that when at a hotel. The breakfast was decent. The pool looked nice but we didn't have a chance to use it. Everyone at the front desk, housecleaning, and at breakfast were very nice. Not sure if I'd stay here again or try another hotel in the area if in Baytown again. It looks like they are building some new ones and updating others.
"In order to prepare yourself for a stay at this hotel you should sleep with a diaper that has been soaking in urine for a few days. The room stank! When I asked for another room the lady at the desk obliged, but made no effort to check the room or ask questions. She simply gave us another room, which smelled no better. I assume all the rooms smell the same because she seemed indifferent to my complaint. The rooms are also very dingy-the lighting is horrible. I feel sorry for anyone who has to stay more than a day because your skin, hair, and clothes will no doubt reek of the urine smell. Don't let the neat appearance of the lobby and website photos fool you. This place is a dump. Couldn't wait to check out!"
My husband & I stayed one night while I attended a meeting for my job in Baytown. We arrived early Thursday & Although check-in is not til 3pm, they let my poor husband & our dog check in at 11am while I went on to the meeting! The room was clean/comfy/great nights sleep. Our room faced I-10 but we heard absolutely no traffic noise. The hot breakfast was delicious & the breakfast area kept immaculate by the friendly young woman on duty. My meeting was over at 2pm on Friday & they extended our check-out til then with no problem. I would recommend this hotel & will definitely stay there again!
- Free buffet breakfast
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Outdoor pool
Located within a leisurely stroll of San Jacinto Mall, Comfort Suites Baytown is within a few miles (5 km) of Pirates Bay Water Park. This 61-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi. George R. Brown Convention Center and Discovery Green are also within a 30-minute drive of this Baytown hotel.
Free buffet breakfast is included with your stay.
All 61 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Sofa beds, microwaves, and refrigerators are also standard.
At Comfort Suites Baytown, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has multilingual staff ready to help with dry cleaning or laundry, and answer any questions about the area. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.
Reviews from Trip Advisor
72% of guests recommend this hotelTotal of 54 reviews