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Candlewood Suites Houston IAH / Beltway 8

2.5 out of 5.0

Recent guest reviews

The staff here is very polite and responsive. The rooms are well maintained and the grounds are well groomed. It is next to the highway and airport, so there is the expected noise. Here is the rub. I have been in the hotel since 3/18 and today is 4/12. The rooms are to be cleaned weekly. I do not have a DND on the door. Every week I have had to ask at the end of the week when my room will be cleaned. One week it was not cleaned. I get different "reasons" as to why it was not cleaned from not enough staff for the number of checkouts, to people calling out. One week I could understand, but not every week. I have spoken to the property manager in person, with no results. In fact, he never said anything, it was the front desk person and housekeeper standing there who did all the talking. Today I called the area manager and left a message. I called IHG customer service and spoke with a very nice gentleman who is following up. This property would get a much higher rating if they would live up to the agreement for lodging. I will update this as this unfolds.

Booked this hotel on Expedia because of the good rate and being close to the airport. The room was very clean and large. But hands down the mattresses on the beds were AMAZING! I even checked the mattress to see the brand, because it's better than what I have at home. The front desk clerk told me that they had just replaced all of the mattresses, so to that I say "good Job". I had a great nights rest after a long day of traveling.

We visit Houston a lot on business. While my husband attends meetings I do my business on my laptop. As we are spire elite we usually have a decent room. But not this time. The room is so small tbe bed is jammed up against the wall and is not accessible from both sides. So very awkward. The very nice maintenance guy spent all morning trying to fix the ac unit no luck. Had to pack everything up and move...yes to another postage stamp room. Also. No internet access. I have so far lost a whole day of work as i cannot access the hotel wifi. Dissapointed in more ways than one.

I stayed there because of a very early flight the next morning. The snack/drink had no soft drinks to purchase only water and the snacks were real bare too. Front desk was "I just work here". The shuttle bus driver blamed it on Harvey. due to an early flight I asked the front desk for a wake up call, which never came. The rooms are old and run down. Just avoid it unless there is no other option.

The room was roach infested. I had to change properties. Furthermore, there is no maid service at all. When you check in they say "no maid serice", if you need towels bring the used ones down to the front desk and we'll exchange.

I am very disappointed with this hotel as the staff don't care at all about the guests. I requested at 3:30 AM wake up call. Never happened. Thank God for my iPhone. Got down there and asked whatever happened to the wake up call, answer was "it wasn't scheduled" no apologies. And it turned out that their shuttle to the airport was not on demand as I had been told but had fixed times. Shuttle arrived and driver did not even bother to pick up my bag. Never again.

I travel with my husband often. We stayed here last year and I can say the hotel has done a complete 180 service wise. We checked in with the most hospitable front desk receptionist who was very kind. Linens were fresh and room was spotless. Definitely a great deal!

Huge difference from a six months ago. Parking lot lighting restored. Clean all around. Rooms well maintained. The staff is very personable, professional and courteous. Lots of great changes. The manager was dealing with a guest who did not know how her payment card works. He was super professional and calm while she was being obnoxious. I wish I was as patient as him. Our crew will be staying here from now on. Our training center and yard is within their shuttle range. Great value and better service than before.

My husband travels for work often and we stayed here in June due to the full kitchen. It was a very nice stay. The ice machine was broken, but quickly fixed when we brought it to their attention. There was a DVD player in the room and movies at the front desk for you to watch for free if needed. Staff was polite and knowledgeable. So when my husband had to come back to Houston for work I had no question of where we were staying. I knew it would be the Candlewood/Beltway 8 (oh ya, I loved the place so much our first stay we became reward members). I booked a week in advance for a room with king size bed, when we got there the bed was a double so I called down to the front desk and told her that I book a king bed and she first said I didn't, so I explained to her I had the printed reservation in hand that stated a king bed. Then she proceeded to tell me the worker before her changed it to a queen, of course I asked her why and she didn't know but there was nothing she could do because there were no king beds available. I then asked her what the purpose of making a reservation in advance with your room preferences if someone was just going to change them and her response was "I don't know". OK?? REALLY?? So finally she says "well I have someone else booked for a king that has not arrived yet so I will just change them to a queen and give you their king" WHAT? So now I know why my king was changed to a queen. Ok great, now I get what I want and when the other people arrive they get screwed. Great customer service! Finally get in the room and there is no DVD player and the carpet has white spots all over it and being an IHG Rewards member you are supposed to receive a "welcome gift", so when my husband returns the luggage carousel he asks the same lady at the front desk about the DVD player and the gift. Well, the DVD players are not in all rooms anymore and you can rent one if you like, but there were none left and ya no, they don't do the IHG Rewards Welcome Gifts anymore either. No these are not life altering things, but it plastered everywhere in the hotel and in your room that these things are provided. The lack of concern, knowledge and them just giving a crap about your business means they will no longer receive my business! Staybridge Suites just opened 500 ft away and it looks like we will be giving them a try next time.

I'm here nearly one week per month, it is a clean hotel with friendly people. They have exactly what I need, horizontal bed, vertical shower, clean and a huge bureau. It is around the corner to my clients at the energy coridor. I consider it my second home.

1500 N Sam Houston Pkwy E Houston TX

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour fitness center

Located in Aldine, Candlewood Suites Houston IAH / Beltway 8 is 2.6 mi (4.3 km) from Houston Police Department Museum and within a 10-minute drive of Houston Grand Prix. This 115-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's near the airport and also close to Crowley, W. E. "Bill" Park and Greenspoint Mall.


Rooms

All 115 air-conditioned rooms feature kitchens with refrigerators, microwaves, stovetops, and dishwashers. Guests can expect 32-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Guests of Candlewood Suites Houston IAH / Beltway 8 have access to an outdoor pool, a 24-hour fitness center, and a spa tub. If you plan to drive, free parking is available. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

56.0% of guests recommend this hotel

Total of 61 reviews