Candlewood Suites Houston IAH / Beltway 82.5 out of 5.0
Recent guest reviews
I am very disappointed with this hotel as the staff don't care at all about the guests. I requested at 3:30 AM wake up call. Never happened. Thank God for my iPhone. Got down there and asked whatever happened to the wake up call, answer was "it wasn't scheduled" no apologies. And it turned out that their shuttle to the airport was not on demand as I had been told but had fixed times. Shuttle arrived and driver did not even bother to pick up my bag. Never again.
I travel with my husband often. We stayed here last year and I can say the hotel has done a complete 180 service wise. We checked in with the most hospitable front desk receptionist who was very kind. Linens were fresh and room was spotless. Definitely a great deal!
Huge difference from a six months ago. Parking lot lighting restored. Clean all around. Rooms well maintained. The staff is very personable, professional and courteous. Lots of great changes. The manager was dealing with a guest who did not know how her payment card works. He was super professional and calm while she was being obnoxious. I wish I was as patient as him. Our crew will be staying here from now on. Our training center and yard is within their shuttle range. Great value and better service than before.
My husband travels for work often and we stayed here in June due to the full kitchen. It was a very nice stay. The ice machine was broken, but quickly fixed when we brought it to their attention. There was a DVD player in the room and movies at the front desk for you to watch for free if needed. Staff was polite and knowledgeable. So when my husband had to come back to Houston for work I had no question of where we were staying. I knew it would be the Candlewood/Beltway 8 (oh ya, I loved the place so much our first stay we became reward members). I booked a week in advance for a room with king size bed, when we got there the bed was a double so I called down to the front desk and told her that I book a king bed and she first said I didn't, so I explained to her I had the printed reservation in hand that stated a king bed. Then she proceeded to tell me the worker before her changed it to a queen, of course I asked her why and she didn't know but there was nothing she could do because there were no king beds available. I then asked her what the purpose of making a reservation in advance with your room preferences if someone was just going to change them and her response was "I don't know". OK?? REALLY?? So finally she says "well I have someone else booked for a king that has not arrived yet so I will just change them to a queen and give you their king" WHAT? So now I know why my king was changed to a queen. Ok great, now I get what I want and when the other people arrive they get screwed. Great customer service! Finally get in the room and there is no DVD player and the carpet has white spots all over it and being an IHG Rewards member you are supposed to receive a "welcome gift", so when my husband returns the luggage carousel he asks the same lady at the front desk about the DVD player and the gift. Well, the DVD players are not in all rooms anymore and you can rent one if you like, but there were none left and ya no, they don't do the IHG Rewards Welcome Gifts anymore either. No these are not life altering things, but it plastered everywhere in the hotel and in your room that these things are provided. The lack of concern, knowledge and them just giving a crap about your business means they will no longer receive my business! Staybridge Suites just opened 500 ft away and it looks like we will be giving them a try next time.
I'm here nearly one week per month, it is a clean hotel with friendly people. They have exactly what I need, horizontal bed, vertical shower, clean and a huge bureau. It is around the corner to my clients at the energy coridor. I consider it my second home.
I'm always concerned booking one of the cheapest choices, but this one gives some good bang for your buck. I arrived at IAH around 11pm, called them from terminal c and the free shuttle was the in around 10min. Super friendly driver even offered to stop so I could grab a bite. Ride back to the hotel was only around 10 to 15 minutes. Check in was a little slow, just because there were a couple of people checking in in front of me and only one desk clerk on at 11 pm. They offered a selection of rooms and floors at checkin and honored the price from their own Web site. It's kind of like camp or something, they have all kinds of stuff to borrow from games to blenders. I went to my room 140 on the main floor. It was fine, clean and tidy with lots of towels a desk a TV and even a well stocked kitchen. Yes I would go again.
The carpet was filthy, ants in the bathtub and around the toilet, brown stains in toilet and hair around toilet. Towels in bathroom looked used, the next day I ask for fresh towels and they were hard and did not look clean. Ask for cleaning products to clean our room, had to wait on housekeeping the next day, ask housekeeping and they sent me back to the front desk. The room had a foul odor, I cleaned our room with dishwashing soap, when I ask for another one I was told they were out. You maybe asking yourself why did we stay, checked in early morning and had a funeral to attend about 4 hours after check-in. I will never, ever visit this Candlewood Suites location again.
This hotel in on the Beltway, It is very handy if you need to access the industrial area along Aldine Bender Rd, or even to the Airport just up the road. The room has a kitchenette and enough room to spread out. The staff is friendly, the rooms are clean. i don't like the idea of having to request linens at the front desk, but I guess it is a trade off for the larger room vs a higher per night rate.
This was a great room , with a great price the only thing was about 10pm we was woke up from a dude beating and cussing at his girlfriend cause he found her phone and she was cheating, this went on and on for hours , so our nights sleep not a good one , but the 1st night was so peaceful and quite , I will stay again but not on the 3rd floor
When I walked into my first room I was greeted by an incredibly noisy fan over the stove in the kitchenette. I was unable to turn it off. The switch was broken. How ANYONE could have considered this room ready for a hotel patron is absolutely beyond me. The replacement room was quiet but all the glasses, coffee cups and pitcher were coated with dried soap and God knows what else. They were filthy. I tried to contact the front desk and the line was busy for over 40 minutes. Pretty bad. Definitely sub par.
Located in Aldine, Candlewood Suites Houston IAH / Beltway 8 is 2.6 mi (4.3 km) from Houston Police Department Museum and within a 10-minute drive of Houston Grand Prix. This 115-room hotel has an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Greenspoint Mall is also nearby.
The 115 air-conditioned rooms feature kitchens with refrigerators, microwaves, and dishwashers. Guests can expect 32-inch flat-screen TVs with cable channels and DVD players, along with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.
Guests of Candlewood Suites Houston IAH / Beltway 8 have access to an outdoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free airport shuttle (available on request). Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include free WiFi in public areas, a meeting room, and a 24-hour business center.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 57 reviews