The property was filthy the sheets on the bed was dirty and smelly. And when I tried to take a shower the hot water didn’t work. I stayed for one night never again wanted to get a refund and sleep in the car it was so bad. But they where rude at the front desk her name was Caroline. They didn’t care at all don’t sleep here you’ll regret it. Hope this helps someone
The room was clean and comfortable ... the location was convenient ... it was reasonably priced.
I was traveling with my disabled dog, which I had put on my reservation. The other 3 hotels received the information, but Super 8 did not. When I arrived, they had me on a second floor room. They put me next to the stairs, to be easier on my dog, but the stairs were not level and he could not navigate them safely. (I had trouble a couple of times.) I had to use stairs on the opposite side of the building. Also, the hotel says "pet friendly" but the only place to take him for his business was along the highway, which is very unsafe, especially at night. Even at that, the space available was very small. The hotel has plenty of space to put in a pet relief area. The lady at the desk was very nice, though, and accommodated us as best she could. During the night, the hotel lost power. As a result, their breakfast offerings were limited. Cereal was available, but the only milk provided was a "community" gallon jug. It would have been better to have individual milk pints.
My complaint is with the refund of a pre-paid accommodation. Upon arrival no pool (seasonal) and no bath tub. Hotel staff said we had to contact Orbitz. Called Orbitz and they said give itinerary number to hotel staff to request refund. Hotel staff refused saying it's on Orbitz. I did locate non-refundable policy afterwards on Orbitz site but on a second screen. This policy should have been listed under the picture of Super 8 in neon lights. No one goes through every page! Totally unsatisfactory stay because we were forced into keeping the reservation! I am requesting a satisfactory refund!!!!!!
room poorly cleaned.
I requested two non smoking room , one room had a terrble smell of cigarrete. My room the sink was cl
Being it was spur of the moment and I had no lights at home and it was pet friendly which is why I chose this motel, it was to bad for the price and for pet friendly.
It was clean could have used fixtures on the lights in bathroom.
The room was spacious. But they gave me a smoking room even though I had reserved a non smoking room.
I would not recommend this hotel to anyone it was run down and just seriously gross! The only good thing was the friendly staff. Definitely not worth the money!!!
MY HUSBAND & I WENT TO WORK ON OUR NEW HOME, HOT SPRINGS WAS BOOKED AS USUAL, SO WE FIGURED WE WOULD STAY AT SUPER 8, SINCE WE HAD STAYED THERE BEFORE, BUT WE HAD NEVER EXPERIENCED A STAY LIKE THIS ONE. WE HAD TO REQUEST FOR THE ROOM TO BE CLEANED, IT NEVER WAS, I WAS GIVEN DIRTY TOWELS, NO SOAP, CUPS, COFFEE OR SHAMPOO. TRASH NOT EMPTIED, ROOM NOT FRESHENED UP.... VERY DISAPPOINTED IN THE CLEANING STAFF.
Room was clean, needed alot of TLC, bed was very hard, pillows very thin, had to request extra pillow and blanket. For the price it was OK. Would not suggest family or friends stay there.
Very friendly staff, clean rooms, decent breakfast, no complaints for the great price!
This place was fine to sleep, but not to hang around too much more. A bit run down, with nothing around. Much nicer places nearby. The breakfast was not very good - not fresh, and not many options.
Located 2.1 mi (3.4 km) from College of the Ouachitas, Super 8 by Wyndham Malvern is within a 5-minute drive of Hot Spring County Library. This 72-room motel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9 AM.
TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Balconies, refrigerators, and microwaves are also available. Housekeeping is available on request.
Super 8 by Wyndham Malvern features free WiFi in public areas, a business center, and a seasonal outdoor pool. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include laundry facilities and a vending machine.
The property was filthy the sheets on the bed was dirty and smelly. And when I tried to take a shower the hot water didn’t work. I stayed for one night never again wanted to get a refund and sleep in the car it was so bad. But they where rude at the front desk her name was Caroline. They didn’t care at all don’t sleep here you’ll regret it. Hope this helps someone
The room was clean and comfortable ... the location was convenient ... it was reasonably priced.
Hello Timothy, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our location and your insights regarding our room. Please consider staying with us again so that we can have the opportunity to provide you with an even superior experience.
I was traveling with my disabled dog, which I had put on my reservation. The other 3 hotels received the information, but Super 8 did not. When I arrived, they had me on a second floor room. They put me next to the stairs, to be easier on my dog, but the stairs were not level and he could not navigate them safely. (I had trouble a couple of times.) I had to use stairs on the opposite side of the building. Also, the hotel says "pet friendly" but the only place to take him for his business was along the highway, which is very unsafe, especially at night. Even at that, the space available was very small. The hotel has plenty of space to put in a pet relief area. The lady at the desk was very nice, though, and accommodated us as best she could. During the night, the hotel lost power. As a result, their breakfast offerings were limited. Cereal was available, but the only milk provided was a "community" gallon jug. It would have been better to have individual milk pints.
Hello Lara, We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our area and breakfast. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
Hello Deborah, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
My complaint is with the refund of a pre-paid accommodation. Upon arrival no pool (seasonal) and no bath tub. Hotel staff said we had to contact Orbitz. Called Orbitz and they said give itinerary number to hotel staff to request refund. Hotel staff refused saying it's on Orbitz. I did locate non-refundable policy afterwards on Orbitz site but on a second screen. This policy should have been listed under the picture of Super 8 in neon lights. No one goes through every page! Totally unsatisfactory stay because we were forced into keeping the reservation! I am requesting a satisfactory refund!!!!!!
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
room poorly cleaned.
I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
I requested two non smoking room , one room had a terrble smell of cigarrete. My room the sink was cl
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.
Being it was spur of the moment and I had no lights at home and it was pet friendly which is why I chose this motel, it was to bad for the price and for pet friendly.
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement. We hope to see you soon again and thank you for staying with us!
It was clean could have used fixtures on the lights in bathroom.
Know that your voice is of tremendous importance to us and we value your comments about our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.
On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!
Hello Candias, I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.,