- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was so friendly. The room was spacious and it came with an amazing view.
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Top notch. The hotel was excellent - staff went out of their way to connect with my family and also secure a room above what we had booked. What a view. 27th floor ocean FRONT. They were very quick to correct me that the ocean front that we booked was far superior to ocean VIEW. Windows opened for a breathtaking vista. Pool and pool service was great. Hotel restaurant was wonderful. We did the savory menu as the buffet was too expensive. The toilet bidet introduced my family to the wonders of water cleaning lol. When I called the desk to inquire whether the beach next door was private, the lady was so passionate about Hawaiian tradition that NO beaches are private. She ended the call with a solid and abrupt ALOHA as if to cement her statement. It was a refreshing, heartfelt and real interaction that was much appreciated. We had a weird sound in the HVAC for a few minutes that was addressed quickly by staff and they even knocked off the resort fee for that day. I have to dig deep for an issue and that was either the faucet having water spots (minor) or glass door on the toilet stall having a bent hinge so it BANGED when it was closed (there was also an outer door so this was also a minor issue. In closing, i can say we also loved their use of the hotels.com messenger to thank us for booking, welcome us on checkin and ask us about our visit daily. Highly recommend and would book again. Pics are from our room.