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Novotel Citygate Hong Kong

4.0 out of 5.0

Recent guest reviews

Smooth check-in. Very close to supermarket and train station

It was an excellent choice. We really enjoyed our stay. Hope to return soon. Everyone was very friendly. Thank You

Clean, modern quiet hotel with up to date furnishings. Close to Hong Kong airport. The staff are friendly and everyone we encountered spoke English. Free airport shuttle. The only "complaint" we had was the room was too cold! We were not able to adjust the thermostat. Walking distance to Hong Kong train system. A big plus! WE enjoyed the breakfast buffet (not included) Close to Hong Kong Disneyland. The excellent train system affords access to all of Hong Kong and Kowloon. The adjacent "Cityscape" shopping mall has several restaurants and coffee shops and many shopping opportunities,

Just stayed here for a night in a long layover. The hotel shuttle from the airport was free, easy, and frequent. The staff was incredibly friendly and very helpful pointing us in the direction to local transportation and must-sees in the city. The hotel itself is beautiful with plenty of restaurants and activities and an outlet mall attached to it. You can also access the express subway into the city from inside the hotel. I loved it here and wish I could have stayed longer!

The hotel was not impressive at all. The only good thing is that it's close to the airport. The room smelled weird and the shower was dirty.

Easy access with Airport Express to Kwoloon station and connection with airport coach to the Hotel. Hotel is within a Shopper Mall with easy connection to MTR. Close to Eateries around.

It was a pleasant stay. Ask in advance about the airport shuttle.

Small room, room service food not so great. But overall pleasant stay.

Great experience, only 10 min from the airport with free shuttle every 15 min.

Midnight arrival Hong Kong airport quick overnight stay. Novotel is less expensive than what remains the only onsite hotel at HKG. Book well in advance and get even better rates. Rooms by Hong Kong standards are large and well arranged as well as equipped. Good broadband. Professional service throughout. I did not try breakfast but a mini breakfast is available as early 04:00. Ten minute cab ride from the airport in park-like setting. Discount mall is attached to the hotel looking as elegant as any high end mall. An entire town has grown up around the area including Hong Kong's signature tall, thin high rises. Plenty of eating choices inside and outside the hotel. MTR terminus on the new Chung Tung line.

For paid price, I was expecting a free internet connection.

Overall the hotel location is great, easy and conveniently locate at the mall and MTR train. However, we were not able to turn on the hot water while showering, and the temperature control unit was not working properly (I set it to 26C and it when back to 22C), my husband was waken up in the middle of the night to turn off the unit. Other than those, we are happy with everything.

Arrived late night, my 2 kids we bumped up to a bigger room which has the view of the football field and the sea. Although the hotel was connected to the shopping mall, it was too late for us to take advantage of it. Check out was smooth too. it was about 10mins to the airport. Will definitely stay again.

We had a late night arrival in Hong Kong followed by an early morning flight and picked the Novotel Citygate for its proximity to the airport. The hotel served it's purpose as a place to rest in between flights, but did not provide much else. Adding perks like free wifi would improve the experience.

The location is excellent for airport-hotel: excellent excess to the airport via free shuttle provided by the hotel, but away from the noise of the airport. Room is very clean and comfortable. The hotel restaurants are excellent. More choices in shopping and dinning at the adjacent mall.

We had an extended layover as part of our international flight back to the US. As such, we needed a hotel close to the airport that was clean and affordable. The Novotel Citygate was the perfect fit. Should the need arise again, this would be my go-to hotel near HKG.

Of the hotels near HKG (Hong Kong Airport), this one is in my experience, the best. Great location as there are tons of options for dining, shopping and entertainment at the Citygate mall. Additionally, the hotel has a free shuttle that runs quite regularly and if you want to take a taxi, seems there are always a few waiting in the wings. The room is really nice, very comfortable, very quiet and well equipped. Typically excellent staff, helpful, knowledgeable and most that I have encountered have an excellent service oriented attitude. This is not a low cost hotel, but it delivers the goods for the price paid. PCB

When I arrived your staff was very professional and helpful in guiding me to the various locations I was intrested in visiting. I came and stayed on business and shall do so again and would also consider vacation as well as it being convient, clean and it being in a central location.

Given the need to stay over close to the airport, this is your best bet. You don't know you're near the airport, (No sound etc) the shuttle is every 20 minutes and is only about six minutes away. The hotel is connected to a giant shopping mall, as well as an MTR station which can get you into downtown within 20 minutes. The rooms are well appointed and much larger than the hotels downtown because of space limitations. Bar food is incredibly expensive and the curry is subpar...

Overall we are happy with this hotel, good room, good view, good location.

51 Man Tung Road Tung Chung

Hotel highlights

  • Walking distance to Citygate Outlets
  • Free WiFi in public areas
  • Onsite dining
  • Free airport shuttle

Located within a 5-minute walk of Citygate Outlets, Novotel Citygate Hong Kong is within a 15-minute stroll of Tung Chung New Development Ferry Pier. This 440-room, 4-star hotel has an outdoor pool along with a 24-hour fitness center and a free airport shuttle. Near the airport, the hotel is also close to AsiaWorld-Expo and Tung Chung Fort.


Dining

Enjoy a drink at the bar or get your fill of international cuisine for breakfast, brunch, lunch, or dinner at Essence, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.


Rooms

All of Novotel Citygate Hong Kong's 440 air-conditioned rooms provide minibars, coffee makers, and free bottled water. Guests can expect WiFi, wired Internet, and 40-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests staying at Novotel Citygate Hong Kong enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is HKD 250 per day if you plan to drive, or hop aboard the free airport shuttle at scheduled times. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include 4 meeting rooms, conference space, and a business center.

Room options

Executive Premier Queen Room

Queen 1 | Sleeps 4

Superior Queen Room

Queen 1 | Sleeps 4

Superior Twin Room

Twin 2 | Sleeps 4

Standard Twin Room

Twin 2 | Sleeps 4

Guest reviews for Novotel Citygate Hong Kong

Everyone (10) Business (20) Couples (9) Family (7) Other (6)
5

very close to asia world expo.

Everyone

Smooth check-in. Very close to supermarket and train station

By , from Japan on Jul 10, 2017

5

novel city gate hong kong review.

Everyone

It was an excellent choice. We really enjoyed our stay. Hope to return soon. Everyone was very friendly. Thank You

By , from Hong Kong on Jul 3, 2017

4

nice hotel adjoining "cityscape" shopping center.

Everyone

Clean, modern quiet hotel with up to date furnishings. Close to Hong Kong airport. The staff are friendly and everyone we encountered spoke English. Free airport shuttle. The only "complaint" we had was the room was too cold! We were not able to adjust the thermostat. Walking distance to Hong Kong train system. A big plus! WE enjoyed the breakfast buffet (not included) Close to Hong Kong Disneyland. The excellent train system affords access to all of Hong Kong and Kowloon. The adjacent "Cityscape" shopping mall has several restaurants and coffee shops and many shopping opportunities,

By , from Colorado on May 18, 2017

5

great hotel!

Everyone
Airport shuttle View of the pool from our room

Just stayed here for a night in a long layover. The hotel shuttle from the airport was free, easy, and frequent. The staff was incredibly friendly and very helpful pointing us in the direction to local transportation and must-sees in the city. The hotel itself is beautiful with plenty of restaurants and activities and an outlet mall attached to it. You can also access the express subway into the city from inside the hotel. I loved it here and wish I could have stayed longer!

By , from New York on Apr 28, 2017

2

the only good thing is that it's close to airport

Everyone

The hotel was not impressive at all. The only good thing is that it's close to the airport. The room smelled weird and the shower was dirty.

By on Apr 21, 2017

Review comment responded on Apr 25, 2017

Dear Guest, I am very sorry to read that you did not enjoy your stay. I will share your comments with my team to ensure that we improve the consistency of our service. Kind regards, Daniel McKeown Resident Manager

4

convenient location. close to everything.

Everyone

Easy access with Airport Express to Kwoloon station and connection with airport coach to the Hotel. Hotel is within a Shopper Mall with easy connection to MTR. Close to Eateries around.

By , from Canada on Mar 19, 2017

4
Everyone

It was a pleasant stay. Ask in advance about the airport shuttle.

By , from Phoenix, AZ on Nov 7, 2016

4
Everyone

Small room, room service food not so great. But overall pleasant stay.

By on Oct 31, 2016

5

very close to the airport.

Everyone

Great experience, only 10 min from the airport with free shuttle every 15 min.

By , from North Carolina, USA on Sep 5, 2016

5

quick overnight

Everyone

Midnight arrival Hong Kong airport quick overnight stay. Novotel is less expensive than what remains the only onsite hotel at HKG. Book well in advance and get even better rates. Rooms by Hong Kong standards are large and well arranged as well as equipped. Good broadband. Professional service throughout. I did not try breakfast but a mini breakfast is available as early 04:00. Ten minute cab ride from the airport in park-like setting. Discount mall is attached to the hotel looking as elegant as any high end mall. An entire town has grown up around the area including Hong Kong's signature tall, thin high rises. Plenty of eating choices inside and outside the hotel. MTR terminus on the new Chung Tung line.

By , from seattle on Aug 31, 2016