Excellent location, nice room, great breakfast, and very friendly & courteous staff !!!
Modern hotel in the middle of everything. Free breakfast is excellent.
While this is not hotel chain, I think it works in its favor. The staff that are working there do everything in their power to assist you in day to day activities. So while we had to switch rooms due to some uncleanliness in the room. This apartment is very close to a subway entrance and a place where taxis line up to pick up passengers. If all Citadines locations are like this I would stay at another Citadines for sure. This particular location is very close to a lot in Central and Sheung Wan but just enough away that it's pretty quiet. It's not the easiest to access if you have a kid with a stroller.
While the room was spacious and in a good location, it wasn't very clean (someone else's hair in the shower drain for example) and the breakfast wasn't very good. For that price, you can definitely do better. The staff was very nice (except for one person), but that alone isn't enough to get me to stay there again.
Located in Central & Western District, The Mercer is within a 5-minute walk of PMQ and within 15 minutes of other popular attractions like Soho. The 55 rooms at this 4-star hotel include espresso makers, LED TVs, and Select Comfort beds.
LED TVs come with cable channels and Netflix, and guests can stay connected with free WiFi. Select Comfort beds with premium bedding and down comforters ensure a restful night, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other standard amenities include espresso makers, free local calls, and laptop-compatible safes.
Guests of The Mercer enjoy features like a 24-hour gym, free WiFi in public areas, and laundry facilities. Transportation is made easy with limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables.
Excellent location, nice room, great breakfast, and very friendly & courteous staff !!!
Modern hotel in the middle of everything. Free breakfast is excellent.
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again
While this is not hotel chain, I think it works in its favor. The staff that are working there do everything in their power to assist you in day to day activities. So while we had to switch rooms due to some uncleanliness in the room. This apartment is very close to a subway entrance and a place where taxis line up to pick up passengers. If all Citadines locations are like this I would stay at another Citadines for sure. This particular location is very close to a lot in Central and Sheung Wan but just enough away that it's pretty quiet. It's not the easiest to access if you have a kid with a stroller.
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While the room was spacious and in a good location, it wasn't very clean (someone else's hair in the shower drain for example) and the breakfast wasn't very good. For that price, you can definitely do better. The staff was very nice (except for one person), but that alone isn't enough to get me to stay there again.
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.