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Best Western Kilima Hotel

3.0 out of 5.0

Recent guest reviews

Those who crave lots of 'mod cons' would probably not be impressed by this hotel. Despite excellent wi-fi and free communal pc and printer, the image portrayed on the internet sites does not really describe what is, in reality a very traditional old style hotel.This in no way detracted from our stay, and we were very comfortable and impressed with an excellent service team.

Steam room and pool lovely and quiet. Perfect location, near centre of York, 10 minute walk. On a busy road but still quiet. Picked a cosy single room and it was just that. Good breakfast. Friendly staff and an entertaining owner, nice place.

Stayed at the hotel for the night and had a lovely stay! I loved our room! So close to everything in York. The staff are friendly and welcoming! :) we would both stay here again for sure!! We recommend the restaurant el gaucho as well, best steak ever x

Chris the manager is the nicest and most helpful person I've ever met in a hotel. we had a four poster bed but the problem was there was a big gap between the wall and the mattress so our pillows kept falling down the gap. not a big problem though we got the extra pillows out of the wardrobe ..nice touch...the breakfast is nice and if you want something a bit different within the menu i.e. fried eggs on toast the superb helpful staff will get it for you.. not a problem. lovely pool and if you smoke they cater for you outside. overall a really nice place only 15mins walk to the centre. the only negative is that it could do with a bit of a update especially in the bathroom. TOP TIP ... ring the hotel and they will beat any online price and you get free parking!

Can only speak highly of this hotel! All the staff were so helpful and lovely. The food is gorgeous and breakfasts fab! The chef even bought my son a pint given we were there for a few days for his 18th birthday celebrations. A really nice touch! The swimming pool is great as is the steam room. We didn't use the gym although there was ample equipment and weights. The rooms are dated however you can see this by the pictures available when you book. That said you have everything you need and the hotel was spotless. I understand plans are in place to update. Fabulous location, only a 15 minute walk into the centre. Great value for money and we will definitely return. Thank you to the kilimar hotel and all the staff for making our couple of days away so lovely. We have great memories! See you again soon x

We arrived and was welcomed with the gentlemen behind reception. Think his name was Chris. He insisted on carry our bags upstairs, even though the was not heavy. The room was ok but needs up dating. The breakfast is one of the best I've had. The staff are so nice and helpful. Everyone had a smile on there face. They only thing I could say is that it needs a little more detail to cleaning. I would definitely stay again but in one of the newer rooms. But thank you for a great stay. 10/10 for service.

Just returned from a short break in York. We really enjoyed our stay at the Kilima, Chris the manager is very helpful and welcoming. All the staff are friendly, our room was spacious and clean. Breakfast was delicious! The swimming pool was lovely had it to ourselves on both occasions. The hotel is 15 minutes walk into the City, we look forward to our next visit. Thank you again Chris for making us feel welcome. We all had a lovely break. Kalwant

stayed here for one night over the bank holiday, the man on reception made us feel really welcome he was very friendly and exceptionally good at his job. We will definitely recommend to others and wouldn't stay anywhere else if we were to return to York.

Recently returned home after spending one night in this hotel. We arrived slightly earlier than the 2pm check-in time, but fortunately our room was ready. Chris the manager was very welcoming and was very friendly to myself and my 3 young daughters and very helpful with directions! The room was just right for us all and it was nice having a swimming pool to come back to after a long day in York. We made use of the bar later in the evening and Chris was there serving. Once again friendly. Breakfast was excellent and plentiful as well. Should we visit York again I'll certainly stay here. I'd also say kids seemed to be made very welcome.

I have just enjoyed a tremendously pleasant stay at this Hotel! All staff that i encountered during my stay were friendly, professional, helpful and well presented. The food was excellent. Room clean and pleasant. I must say that i was very impressed, and i have stayed at lots of Hotels over the years, not all Best Western, but this one was up there with the best in this sector. Well done to the Kilima! By the way, a positive bonus was the swimming pool and steam room.

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 1 Double Bed, Non Smoking (Canopy Bed)

Full 1 | Sleeps 2

Family Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Standard Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 631 reviews