We loved that there was a shuttle to old town Hoi A but wished it would have had more drop off times (for example, every half hour from 9am to 5pm). Our AC broke one day and they fixed it within the hour! It required quite a bit of electrical work to do so but staff was excelllent!
Horrible staff services to local Vietnamese! My wife is from the City of Hue. She went back to Vietnam to visit her family. She tells me the hotel staff did not give her service when requested. They ignore her and her family. The buffet breakfast was limited and not all dishes were served. The property and the facilities were beautiful and nice. Too bad the hotel staff had to ruin it.
Located in Cửa Đại within 2 miles (3 km) of Cua Dai Beach, Koi Resort and Spa Hoi An is within a few miles (5 km) of Cam Thanh Rice Fields. This 176-room, 5-star hotel has 2 outdoor pools along with a full-service spa and 3 restaurants.
Get your fill of local and international cuisine for breakfast, lunch, or dinner at CHOPSTIX, one of 3 onsite restaurants, or enjoy the garden views at VONG. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a full breakfast is available for a fee.
42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Along with relaxing touches like rainfall showers and deep soaking tubs, bathrooms offer hair dryers and free toiletries. Balconies or patios, stovetops, and minibars are other standard amenities.
Guests of Koi Resort and Spa Hoi An have access to a full-service spa, 2 outdoor pools, and a gym. There's free parking and an airport shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include a steam room, free WiFi in public areas, and a spa tub.
We loved that there was a shuttle to old town Hoi A but wished it would have had more drop off times (for example, every half hour from 9am to 5pm). Our AC broke one day and they fixed it within the hour! It required quite a bit of electrical work to do so but staff was excelllent!
Horrible staff services to local Vietnamese! My wife is from the City of Hue. She went back to Vietnam to visit her family. She tells me the hotel staff did not give her service when requested. They ignore her and her family. The buffet breakfast was limited and not all dishes were served. The property and the facilities were beautiful and nice. Too bad the hotel staff had to ruin it.
Dear Mr. David,Thank you for sharing your feedback with us. At KOI we value and treat all of our guests with respect regardless of their background. We regret that you have felt this way. We also thank you for your positive experience regarding the buffet breakfast, the resort and its facilities.Kind regards,KOI Resort and Spa Hoi An.